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The entire staff (clerks, dining room and housekeeping) was very courteous and helpful from the time we walked in the door until the desk clerk helped us get our luggage in the taxi at 6:30 am. A couple of minor room issues were solved within 5 minutes. Everything worked, towels were of more more ...
The staff was very courteous and helpful. They spoke English very well and answered our numerous questions with patience and accuracy. The rooms need some updates in furniture but they were clean and comfortable.
Spent 3 nights. First 2 in an itsy bitsy room facing back. Very small but clean. Last night moved to harbour view. Still small but million dollar view that major chain hotels would charge literally thousands per night. On day two my room wasn’t serviced. My biggest complaint was air conditioning ...
Harbour view rooms are exceptional. The rooms are on the small side but who wants to spend their time in HK in a hotel room? The tram stop is right outside the hotel and from there you can explore the whole of HK via its superb mass transit system. The surrounding area is vibrant and interesting ...
This hotel had one of the best services we’ve ever had and that saying a lot considering how much we travel. Whatever your request they deliver quickly. Everyone went out of their way to provide great service with a pleasant smile. We also loved the fact that it was attached to a nice mall.
Extremely favourable. Comfortable stay. Enjoyed my time of 11 days at The Jervois. Would certainly stay there again.
Staff were very helpful and allowed early check in. Room had everything required. Carpet could have been cleaner. Plenty of eating places nearby and location great for us. WiFi and complimentary devices excellent. Overall great stay
Love this hotel. The full floor suites are a great concept. The staff are awesome, so friendly and helpful. Really I can’t fault the facilities or service. Will definitely stay here again when I came back to Hong Kong.
I booked this hotel through expedia. I contacted them through the messaging service requesting to extend my stay for another 2 nights which was responded to by a request for credit card information. Unfortunately, those logistics were never worked out and I only stayed for one night. For the one ...
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