Room amenity

Reviews of InterContinental Cartagena De Indias, an IHG Hotel

4 out of 5
InterContinental Cartagena De Indias, an IHG Hotel
Bocagrande Carrera 1 No. 5-01, Cartagena, Bolivar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 681 out of 1011 reviews" "
Rating 8 - Good. 193 out of 1011 reviews" "
Rating 6 - Okay. 59 out of 1011 reviews" "
Rating 4 - Poor. 29 out of 1011 reviews" "
Rating 2 - Terrible. 49 out of 1011 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rudolph, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well cared for, maintained and service was impeccable. Needs more dining options
Stayed 5 nights in Mar 2024

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property don’t has a private beach .
Stayed 4 nights in Mar 2024
Response from Andrea Ayola on 27 Mar 2024
Dear Silvia, Thank you for taking the time to rate our service, we apologize for the inconveniences you faced during your stay, as that is not up to our normal standards, We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,

6/10 Okay

Tandia

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful property and good location that is close enough to the main attractions and restaurants. Main issue was housekeeping. We had to strip the bed in order for the sheets to be changed and needed to request towels everyday.
Stayed 6 nights in Mar 2024
Response from Andrea Ayola on 16 Mar 2024
Dear Tandia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Good

Amber

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
.
Stayed 4 nights in Mar 2024
Response from Andrea Ayola on 16 Mar 2024
Dear Amber, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Mar 2024
Response from Andrea Ayola on 15 Mar 2024
Dear Rolando, Thank you for taking the time to leave us your message; Your comments are very important to us. We will more than happy to serve you again in your next trip.

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend 100 they were amazing
Stayed 5 nights in Feb 2024
Response from Andrea Ayola on 12 Mar 2024
Dear Simone, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great stay. Very attentive service.
Stayed 3 nights in Feb 2024
Response from Andrea Ayola on 11 Mar 2024
Dear Carlos, Thank you for taking the time to leave us your message; Your comments are very important to us. We will more than happy to serve you again in your next trip.

10/10 Excellent

SHEENA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Intercontinental. Food and service were top notch, and the property was clean. I would have loved to have a balcony, but the hotel doesn’t offer that option. The view from my 20th floor ocean front room was nonetheless beautiful. I would definitely stay again.
Stayed 4 nights in Mar 2024
Response from Andrea Ayola on 13 Mar 2024
Dear Sheena, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Jean-Sebastien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location near beach, shopping, restaurants
Stayed 7 nights in Mar 2024
Response from Andrea Ayola on 11 Mar 2024
Dear Jean-Sebastien, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

6/10 Okay

Ernst

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Andrea Ayola on 11 Mar 2024
Dear Ernst, Dear, Thank you for taking the time to rate our service, we apologize for the inconveniences you faced during your stay, as that is not up to our normal standards, We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I PREFER CONNECTED FACILITIES. GREAT PROPERTY WELL MAINTAINED. TOO MUCH DISTANCE BETWEEN ROOM DINING GYM ETC FOR OLD AND LAZYY PEOPLE.
Stayed 1 night in Mar 2024
Response from Andrea Ayola on 9 Mar 2024
Dear Robert, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern property. Its in a safe area that is walkable and close to many restaurants, souvenir shops,and the beach is directly across the street. I will definitely stay here again.
Stayed 6 nights in Jan 2024
Response from Andrea Ayola on 6 Mar 2024
Dear Natasha, your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent my birthday here in February 2024. The hotel staff made sure my day was special. They had a birthday cake and a hand written birthday card delivered to my room. I also received complimentary drinks from the bar. The hotel was clean the breakfast each day was very good and the customer service exemplary.
Stayed 6 nights in Feb 2024
Response from Andrea Ayola on 6 Mar 2024
Dear Mary, Thank you for taking the time to leave us your message; Your comments are very important to us. We will more than happy to serve you again in your next trip.

10/10 Excellent

Rashawnda O

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it definitely would stay again
Stayed 4 nights in Feb 2024
Response from Andrea Ayola on 4 Mar 2024
Dear Rashawnda, Thank you for taking the time to leave us your message; Your comments are very important to us. We will more than happy to serve you again in your next trip.

10/10 Excellent

Shayameera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, clean, well maintained and great to stay at. All of the staff were super friendly and helpful. Beautiful views, so close to the beach and the pool was amazing too.
Stayed 6 nights in Feb 2024
Response from Andrea Ayola on 1 Mar 2024
Dear Shayameera, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Annette, SEATTLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is wonderful as well as the service.
Stayed 5 nights in Feb 2024
Response from Andrea Ayola on 29 Feb 2024
Dear Annette, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Cartagena was a an amazing city and was great staying at such a wonderful hotel. Minutes away by cab to the best sites in the historic center.
Stayed 5 nights in Feb 2024
Response from Andrea Ayola on 28 Feb 2024
Dear Enrique, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view windows to my room could’ve been cleaner and the bathroom door wouldn’t close fully, but other than that the hotel was tastefully decorated and staff were very helpful and friendly.
Stayed 6 nights in Feb 2024
Response from Andrea Ayola on 26 Feb 2024
Dear Jason, Thank you for taking the time to rate our service, we apologize for the inconveniences you faced during your stay, as that is not up to our normal standards, We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,

6/10 Okay

Mayra

Stayed 5 nights in Feb 2024
Response from Andrea Ayola on 27 Feb 2024
Dear Mayra,Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

8/10 Good

Ayesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 star hotel in a central location. The staff was friendly but did not engage with non Spanish speakers as much. The concierge was the least helpful person I encountered. Book your tours on your own. The hotel is very clean but the rooms need updating. My suite was spacious but smelled of mildew. The pool area is lovely, it’s on the 6 floor so it get windy up there, the hot tub is cold so that defeats the purpose. Great location, close to everything.
Stayed 4 nights in Feb 2024
Response from Andrea Ayola on 26 Feb 2024
Dear Ayesha,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,

10/10 Excellent

Kane

Travelled with group
Liked: Cleanliness
They upgraded our room and gave us an ocean view. Everyone was nice and helpful. Room was nice but not amazing.
Stayed 4 nights in Feb 2024
Response from Andrea Ayola on 13 Feb 2024
Dear Kane, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Reza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and service.
Stayed 4 nights in Feb 2024
Response from Andrea Ayola on 12 Feb 2024
Dear Reza, Thank you for taking the time to leave us your message; Your comments are very important to us. We will more than happy to serve you again in your next trip.

10/10 Excellent

STEFAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Andrea Ayola on 12 Feb 2024
Dear Stefan, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area, convenient, walkable to shopping and restaurants.
Stayed 3 nights in Jan 2024
Response from Andrea Ayola on 8 Feb 2024
Dear Victoria, Thank you for taking the time to leave us your message; Your comments are very important to us. We will more than happy to serve you again in your next trip.

10/10 Excellent

Luis, Redondo Beach

Stayed 3 nights in Feb 2024
Response from Keilin Sanchez (Guest Relation Coordinator) on 20 Mar 2024
Estimado Sr. LuisGracias por tomarse el tiempo de calificar el hotel, nos complace saber que ispiramos una estadia increible para ustes 5/5.Cordialmente,Keilin SanchezGuest Relation Coordinator

10/10 Excellent

Libia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were a very nice size. Modern, clean and beautiful. Breakfast buffet was good, but not as good as the one at the Intercontinental in Cali, Colombia. It was missing a lot of the traditional Colombian food. Concierge Diana was great!
Stayed 5 nights in Jan 2024
Response from Andrea Ayola on 5 Feb 2024
Dear Libia, Thank you for taking the time to leave us your message; Your comments are very important to us. We will more than happy to serve you again in your next trip.

10/10 Excellent

Anderlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodation
Stayed 2 nights in Feb 2024
Response from Andrea Ayola on 5 Feb 2024
Dear Anderlee, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Andrea Ayola on 5 Feb 2024
Dear Kurt, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

8/10 Good

randy, Santa Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Jan 2024
Response from Andrea Ayola on 5 Feb 2024
Dear Randy, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

8/10 Good

Alan, Hopatcong

Liked: Cleanliness, staff & service
Hotel was clean, food and staff were great. Definitely not the place if you’re looking to enjoy the pool and beach. Pool doesn’t get sun until 1 in the afternoon and with that it’s limited. Beach is filled with people selling anything and everything and don’t take no for an answer. You can’t leave your things at your chair and go to the water as it will be gone before you get to the waterline.
Stayed 5 nights in Jan 2024
Response from Andrea Ayola on 5 Feb 2024
Dear Alan, Dear, Thank you for taking the time to rate our service, we apologize for the inconveniences you faced during your stay, as that is not up to our normal standards, We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,

10/10 Excellent

Albert

Travelled with partner
Liked: Amenities
Very nice hotel
Stayed 2 nights in Jan 2024
Response from Andrea Ayola on 5 Feb 2024
Dear Albert, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

8/10 Good

Renato

Stayed 4 nights in Jan 2024
Response from Andrea Ayola on 5 Feb 2024
Dear Renato, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 5 nights in Jan 2024
Response from Andrea Ayola on 5 Feb 2024
Dear James, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

Manuel, henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and beautiful pool.
Stayed 4 nights in Jan 2024
Response from Andrea Ayola on 1 Feb 2024
Dear Manuel, Thank you for taking the time to leave us your message; Your comments are very important to us. We will more than happy to serve you again in your next trip

10/10 Excellent

Lanetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with amazing view! All of the staff were friendly and offered assistance if you needed help with anything. I enjoyed my stay!
Stayed 5 nights in Jan 2024
Response from Andrea Ayola on 31 Jan 2024
Dear Lanetta, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Rafael Alejandro

Response from Andrea Ayola on 20 Mar 2024
Dear Rafael, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

Kervin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Jan 2024
Response from Andrea Ayola on 29 Jan 2024
Dear kervin, Thank you for taking the time to leave us your message; Your comments are very important to us. We will more than happy to serve you again in your next trip.

8/10 Good

Mansour, Thornhill

Liked: Cleanliness
Stayed 7 nights in Jan 2024
Response from Andrea Ayola on 29 Jan 2024
Dear Mansour, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service
Stayed 3 nights in Jan 2024
Response from Andrea Ayola on 27 Jan 2024
Dear Jorge, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel with incredible amenities (specifically the happy hour’s!). Our room was very nice and clean with an amazing view of the water. Staff were very friendly and efficient. Will definitely be staying here again!
Stayed 5 nights in Jan 2024
Response from Andrea Ayola on 25 Jan 2024
Dear ChristopherThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 3 nights in Jan 2024
Response from Andrea Ayola on 25 Jan 2024
Dear Brittany, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

Elizabeth

Stayed 5 nights in Jan 2024
Response from Andrea Ayola on 20 Mar 2024
Estimada Elizabeth, Gracias por tomarse el tiempo de calificar nuestro servicio, su opinión nos impulsa a seguir entregando un excelente servicio, esperamos poder atenderla pronto.

8/10 Good

Pablo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Andrea Ayola on 25 Jan 2024
Dear Pablo, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

Eric, Washington

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is in an excellent location near the beach, restaurants, and shops. The breakfast selection was limited to vegan options. The hotel rooms and other amenities such as swimming pools and Intercontinental Club are excellent. As an IHG Platinum Elite member, I am unsure about staying here again since there should be some improvement in the restaurant service. We had some issues with the staff who did not follow the high quality of service unlike at other luxury hotels. Overall, it is a 4 out of 5-star hotel.
Stayed 4 nights in Jan 2024
Response from Andrea Ayola on 25 Jan 2024
Dear Eric, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

4/10 Poor

Marta

Disliked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from Andrea Ayola on 25 Jan 2024
Dear Marta, Thank you for taking the time to rate our service, we apologize for the inconveniences you faced during your stay, as that is not up to our normal standards, We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,

8/10 Good

rezaur

Stayed 5 nights in Jan 2024
Response from Andrea Ayola on 25 Jan 2024
Dear Rezaur, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

8/10 Good

Maya N

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Andrea Ayola on 25 Jan 2024
Dear Maya, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

Tyree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are really nice, the staff if very friendly and helpful; the pool bar was amazing!
Stayed 4 nights in Jan 2024
Response from Andrea Ayola on 25 Jan 2024
Dear Tyree, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Andrea Ayola on 25 Jan 2024
Dear Sandra, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

10/10 Excellent

lawrence

Travelled with family
Liked: Amenities
Very efficent
Stayed 1 night in Jan 2024
Response from Andrea Ayola on 25 Jan 2024
Dear lawrence, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.