6/10 Okay
bibiana
Travelled with family
24 Mar 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Where do i start? Staff: everyone was so helpful, nice, kind, eager to assist you and always with a smile . Great job. Food was good, a lot of variety and to choose from . We enjoyed the food, all of it.
Beds were comfy , air conditioning worked well.
On the other hand, the hotel is completely outdated, it looks like they haven’t take care of many issues ( around the pool a lot of tiles broken ) etc etc etc. The walls between rooms are like paper, you can hear everything from the adjacent room . Bathrooms (at least ours) was very dirty in the corners around the shower and even we found a cockroach in our closet . It hasn’t received a touch of love since long time ago , or probably never and you can tell . It looks like an abandoned hotel in the middle of nowhere . It’s a shame that such a beautiful property looks so old . Furniture at the pool and lounges and dinings room should be updated as well since they look dirty and worn out . I was very disappointed to say the least.