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Reviews of Protea Hotel by Marriott Dorpshuis & Spa Stellenbosch

4 out of 5
Protea Hotel by Marriott Dorpshuis & Spa Stellenbosch
22 Dorp Street, Stellenbosch, Western Cape

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 54 reviews" "
Rating 8 - Good. 21 out of 54 reviews" "
Rating 6 - Okay. 10 out of 54 reviews" "
Rating 4 - Poor. 3 out of 54 reviews" "
Rating 2 - Terrible. 1 out of 54 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet with helpful friendly staff
Stayed 2 nights in Feb 2024

8/10 Good

MASALA

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Marie

Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly disappointing
The rooms are old, tired, badly designed and out of date. There were fishmoths in the bed. The spa services and sauna were out of service and the pool was not heated as advertised. There was no service by the pool and the hotel has no contingency to cope with the regular planned power outages that have been a part of love in South Africa for 14 years now. We couldn't even have toast with breakfast. You can find far better accommodation in Stellenbosch for much much cheaper.
Stayed 1 night in Dec 2022

10/10 Excellent

Quinten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff and good value
Brilliant and very helpful staff following the disaster at another Stellenbosch Hotel
Stayed 1 night in Jun 2022

10/10 Excellent

Greg

Stayed 1 night in Jun 2022

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

A

Travelled with group
Liked: Staff & service
A noisy hotel
It is noisy where ever you sleep in this hotel as it is next to 2 main roads. The traffic starts as early as 5am. The breakfast is also not up to standard as it used to be. The beds are however very comfortable and the rooms are good sizes.
Stayed 1 night in Mar 2020

8/10 Good

SATraveller, Chicago, IL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay here. My only complaint was that the shower in my room didn’t drain properly. The shower floor also didn’t feel or look recently clean. The room and bed were great.
Stayed 1 night in Feb 2020

4/10 Poor

Petrus Johannes

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointing Hotel Stay
The service was good and the staff seemed quite accommodating. The quality of the rooms were definitely below expected standard for a 4 star establishment. The mattress in particular was a disappointment as one could both hear and feel the mattress springs when on the bed. The room was very dusty, had no safe or luggage rack. The towels were ragged and of low thread count. As the previous two knights I stayed at a four star hotel and where the experience of quality was superb in comparison. Parking was also an issue. The bays were to small. The breakfast buffet was also below standard unfortunately. Items on the buffet were mis labeled and the majority of items had no label. Although the staff were great, I will surely not recommend this hotel.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were lovely (including The Chef) but the property was run down (several items in the loft did not work) and levels of cleaning nit great. We were woken each day by staff walking past our windows and talking loudly.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for the price
Service was amazing, room was ok, nothing to write home about.
Stayed 1 night in Jun 2019

8/10 Good

Dion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely stay for a quick one night stop-over, wish I could have stayed an extra day.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Volodymyr

Liked: Room comfort
New year in Cape Town
Overall acceptable hotel with nice lobby, welcoming staff. Relatively good area. Unfortunately there were some issues, which spoil the impression. 1 Breakfast - fine, what I didn't like, once I asked on the 1 st of January to take some fruits to the room, since my daughter was still sleeping after New Year's Eve and could not wake up for breakfast they say there are strict rules not to take out anything. Just fine, but the rules should be strict at all points, next day we were checking out earlier, 6-30 am went for breakfast and it was not ready yet, even though they declared it starts at this time. So our departure was delayed due to late breakfast. Another point - water in the bathroom. Extremely difficult to adjust, either too hot or too cold. Otherwise OK. Reception staff is really helpful and smiling.
Stayed 4 nights in Dec 2018

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
i was only here for 1 night, but enjoyed the hotels facilities. it was a 10 minute walk to the center, and it was safe to walk at night. private parking.
Stayed 1 night in Nov 2018

6/10 Okay

Charles

Overpriced
Hotel was rather dated but comfortable . Average service . Had to pay for wifi after free usage lasted about 5 minutes . For 115 pounds it was vastly overpriced for what is available in the area for half the price .
Stayed 1 night in Nov 2018

10/10 Excellent

Sivsankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Jim, Tucson, AZ

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good except the traffic noise on Friday and Saturday nights. The motorcycle noise went on until early morning and was very loud and annoying. The staff was outstanding and incredibly nice, helpful and welcoming. The breakfasts were very good too.
Stayed 3 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unsatisfactory experience
Would not recommend under any circumstance. Upstairs "suite" looked like a recently repurposed attic that was dirty and not accommodating. Checked-in with three guests in the afternoon and was called around 8pm with the manager stating they would be charging us for another room if we stayed bc of our three person party. Went downstairs to discuss further and the manager was rude - not only to the several other customers also in the lobby complaining about their experience and the general lack of service, but also demeaning and belittling her own staff in an attempt to save face. We ended up booking 2 rooms at a nearby estate for nearly half the price that was far superior.
Stayed 1 night in Aug 2018
Response from Gerty on 25 Aug 2018
Dear Anonymous Thank you so much for your feedback. Can you urgently forward me your details or contact me directly to discuss your review. Kind Regards Gerty Munro General Manager

6/10 Okay

Verified traveller

The hotel has a mix of rooms- some modern and comfortable and others outdated and in need of serious upgrades. The staff were very accommodatingoni though and did offer a free room upgrade and dinner to make up for the disappointing room(s) that I had initially been allocated. The aircon in the room didn't work properly, and the room servicing was not great.
Stayed 5 nights in May 2018

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Great service
Stayed 1 night in May 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place easy walk to centre of Stellenbosch
The duplex rooms are very nice, only issues are that the internet is metered and there is quite a bit of road noise.

10/10 Excellent

shelagh, San Francisci, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to lots of restaurants that can be walked ti
My daughter and I cane from California for my nephews wedding. When we initially booked the hotel it was for 3 days. We loved the hotel so much we ended up staying 2 more days. The rooms are big( I had a deluxe) with a huge bedroom loft upstairs. 2 bathrooms, plenty of space. The best part of our stay was the staff! They are all amazing. Nothing was too much and never a bad mood or look. They really are what I believe made our stay wonderful!! P.s. internet is not good... only complaint!!
Stayed 3 nights in Mar 2018
Response from Nuraan on 1 Jun 2018
Good day Thank you so much for writing a review regarding your recent stay at Protea Hotel by Marriott Dorpshuis & Spa. We are delighted to read that you enjoyed your stay with us and look forward to welcome you back home whenever your travels brings you back to Stellenbosch.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff were great! Very charming room. Will become our favorite go to hotel when in Stellenbosch.
Stayed 3 nights in Jan 2018
Response from Trudy Munro Roberts on 27 Mar 2018
Thank you so much for your positive feedback and thank for choosing Protea Hotel by Marriott Stellenbosch Dorpshuis & Spa as your preferred hotel for Stellenbosch visits. We look forward to welcome you back!

10/10 Excellent

Natasja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Professional, friendly, and efficient
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable old hotel in a good position
Nice old hotel, I had a duplex room and it was very good, although the road was busy I could not hear the traffic and I was there for business and interviewing in the room was very good as the downstairs lounge provided a good atmosphere. Dorp Street has a number of good restaurants, bars and shops, you can safely walk into the middle of town in 15 minutes or so.

8/10 Good

Riaaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stopover in Stellenbosch
On arrival we were given a great welcome by Samuel, who couldn't do enough for us - helping to park the car, carrying luggage, explaining about our room and the hotel. The hotel is well located, central to the town etc. Our only complaint was we found the double bed to be, for us, on the small side.

10/10 Excellent

Leon, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Dorpshuis
It was a really pleasant visit, with friendly staff The hotel is walking distance from the middedorp area, with loads of galleries, bars and restaurants. I will highly recommend a stay there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Andre, Cape Town

Liked: Staff & service
Noisy Location
This Hotel is situated on a very busy corner of Dorp Street and the R44 Main Road from Somerset West. Although it's centrally situated in Stellenbosch the traffic noise penetrates most of the rooms. I have requested a quiet room at the time of booking on the advise from other travellers on websites, not realising that it doesn't really exist. The room was very spacious with the bedroom above the sitting room. The bathroom has half walls and is therefore not very private. The parking space for vehicles in front of the hotel is very limited and works on a first come first served basis. We had to park at the back of the Hotel underneath the building and it is very difficult to get a car in down a ramp and through a narrow entrance. The breakfast was adequate and is what you expect from a 3* Hotel.

10/10 Excellent

Cheryl, Hillcrest, Durban

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay in Stellies
The double bed is too small. You should look at getting at least queen size. Otherwise our stay was very pleasant

6/10 Okay

Duncan, Johannesburg

Liked: Staff & service
ok
Hotel was ok. Not the best but not the worst.

10/10 Excellent

lee, miami, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. The staff was accommodating and the room was lovely.

6/10 Okay

Peter, South Africa

Liked: Cleanliness
Hotel was nice - room 4 where I stayed was between the road and the common dinning room so it was rather noisy. Other than that a nice little hotel

8/10 Good

Judy, Aliso Viejo, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prota Hotel Dorpshuis
We stayed there between Xmas and New Year, and found the staff to be extremely friendly and helpful, both in giving advice on where to eat, and helping find which wineries would be open over New Year. Our reservation was for a standard room, which did not come with a king bed, and so the receptionist asked another couple if they would be prepared to switch rooms for us. (Not because I made so much fuss, but because it was our anniversary and I was disappointed with the accommodation.) All in all, a homely place, where you will get your money's worth.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid value and great service
Great rate, good people, nice location to walk around, and incredible beds/pillows. Only thing keeping the stay perfect was internet connectivity was non existent so if you need this in the room then you may want to reconfirm before booking.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2020

8/10 Good

eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Le charme de l ancien
L hôtel est un peu vétuste . Cela a du charme . La décoration est à l ancienne , rustique . Mais la literie et salle de beuverie sont à refaire tout en conservant la personnalité . Sourire , service et accueil parfait ! Petit déjeuner impeccable et copieux !
Stayed 1 night in Mar 2019

8/10 Good

Marc

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Top Team, älteres Hotel
Das Hotel ist deutlich in die Jahre gekommen und könnte auf den neuesten Stand gebracht werden. Dafür ist das Personal super bemüht und hilfsbereit.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kein Internet
Alled war gut. Service, Essen etc bis aufs Internet. Mehrere Personen konnten sich über Tage nicht ins WIFI Netzwerk einloggen. Wenn man auf das Wifi angewiesen ist, Hände weg von diesem Hotel.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Skulle vara romantiskt
Väldigt kallt rum och det fanns ingen lösning på detta trots att vi påpekade detta. Var även ingen luftkonditionering i badrummet vilket kommer att ge mögel.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service
Ruheoase am Rande von Stellenbosch
Riesige Zimmer und sehr freundliches Personal.