Exterior

Reviews of Le Franschhoek Hotel and Spa by Dream Resorts

4 out of 5
Le Franschhoek Hotel and Spa by Dream Resorts
Minor Road 16, Franschhoek, Western Cape

Reviews

8.4

Very good

Rating 10 - Excellent. 67 out of 143 reviews" "
Rating 8 - Good. 47 out of 143 reviews" "
Rating 6 - Okay. 20 out of 143 reviews" "
Rating 4 - Poor. 4 out of 143 reviews" "
Rating 2 - Terrible. 5 out of 143 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Melanie

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Christophe

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The management of this hotel is absolutely inadequate for an hotel of this standing
Stayed 1 night in Dec 2023

2/10 Terrible

Maryann

Stayed 2 nights in Sep 2023

8/10 Good

pam, Swindon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with Villa accommodation. Short distance to centre and to meet Tram for wine exploration. Reception organized a driver to take us to vineyards of our choice as we only had an afternoon to explore them. Went above and beyond. Thank you.
Stayed 1 night in Sep 2023

8/10 Good

Thiru

Stayed 1 night in Sep 2023

10/10 Excellent

JM

Stayed 1 night in Aug 2023

10/10 Excellent

Johnathon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Sarel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Every single thing.
Stayed 4 nights in Apr 2023

10/10 Excellent

Marius

Stayed 1 night in Apr 2023

6/10 Okay

Marc

Stayed 1 night in Feb 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above expectations. Most enjoyable and relaxed
An excellent Hotel that exceeded our expectations. Very quiet and peaceful with very pleasant and cheerful staff. Website was not helpful as to find the restaurant menus it was easier to go to them. Swimming pool seemed a bit small for such a large hotel. For some guests it may be a bit far from the village centre. Already looking forward to returning next year.
Stayed 5 nights in Feb 2023

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful setting
Stayed 1 night in Jan 2023

10/10 Excellent

Victor

10/10 Excellent

Harald, Delray Beach

8/10 Good

jeremy

Liked: Staff & service, property conditions & facilities, room comfort
Basically very good. A gorgeous location. But smelly drains
Stayed 3 nights in Nov 2022

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Le Franschhoek Hotel & Spa on 20 Sept 2022
Dear KevinThank you for taking the time to complete the survey about your stay at Le Franschhoek Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Le Franschhoek Hotel & Spa again soon!Kind regards,Le Franschhoek Hotel & Spa

10/10 Excellent

Bazil

Stayed 2 nights in Apr 2022

10/10 Excellent

Sneha, bloomfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing service
Stayed 4 nights in Feb 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel
One of the nicest hotels we have stayed at
Stayed 3 nights in Mar 2022

10/10 Excellent

Sielan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
Excellent! The accommodations was excellent, beautiful view of the mountains. The staff, starting from the reception to housekeeping went above to ensure COVID safety and ensure we had everything we needed in our room. I would definitely recommend this place if you are looking for a quiet and save place to visit during the pandemic.
Stayed 2 nights in Jun 2021
Response from Linda-Marie on 22 Jun 2021
Thank you very much for the feedback, we are always most gratifying when guests take the time to give us feedback on their stay. We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back in the not too distant future. Kind regards The Le Franschhoek Team

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Lovely views. Well maintained facilities. Service however during our stay was rather poor - especially in the bar/barista area. Staff morale was low and this could be felt in their demeanour and service levels
Stayed 3 nights in Dec 2020

6/10 Okay

Johanna

Stayed 1 night in Nov 2020

10/10 Excellent

Sanjith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
France in SA, Le Franschhoek is the place to be!
The hotel is situated at the foot of the mountain and from a location point of view gives you the best views one can find in the area. The staff are about the friendliest you can get and the General Manager is hands on with his teams he manages as this property is large and has many areas to take care of and ensure guests are satisfied with their overall experience like the pool area, the gardens which is well maintained and has themes flowing from one to the other. To keep it in this shape one requires an eye for attention to detail and on the ball remedy. The dining and bar area is well staffed and trained with pleasant people to take care of your needs. I will definitely recommend and be back to experience this place with my family. A stone throw from the main town as well but more importantly away from the hustle and bustle.
Stayed 2 nights in Nov 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff somewhat 'dozy. Lovely hotel and site. We found it strange that the lovely pool had no toilet facilities or changing room!
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel in lovely setting but needs updating . Bathrooms in need of refurbishment and air con not working properly. Pool needs heating .
Stayed 2 nights in Feb 2020
Response from General Manager on 9 Mar 2020
Thank you very much for the feedback, We are currently in the planning stages of a refurbishment to address the aging facilities. We trust that we will be able to welcome you back in the not too distant future. Kind Regards Chris C Snyman

8/10 Good

Verified traveller

Fantastic location at the head of the Franschhoek valley. The villas are in need of some urgent maintenance. They are starting to feel very tired.
Stayed 4 nights in Nov 2019
Response from Chris Snyman General Manager on 4 Dec 2019
Thank you very much for your feedback. It is always most gratifying when guests have enjoyed their experience with us. We have noted your feedback and you will be pleased to know that we are currently refurbishing the outdated units to ensure an improved product in the near future. We look forward to welcoming you back. Kind regards, Chris Snyman General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful hotel. We booked a villa and loved it. Staff were very helpful
Stayed 3 nights in Oct 2019
Response from Chris C on 29 Oct 2019
Thank you very much for the feedback and review. We trust we will be able to welcome you back in the not too distant future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with a chargeable service into town (approx 10 mins) if you choose not to drive. This spa was amazing and our massages were great to finish our hectic trip across eastern and western cape. The spa and hotel is sheer class it’s gardens and views are stunning . Every room seems to have a beautiful view of some sort, we had fab gardens out of the right window and a view of the side gardens fountain and main lodge from the front. When you turned out towards the car all we saw were gardens fields and mountains it was great. Staff were very good but we were a little disappointed at breakfast. Lots of staff around and we were greeted very nicely but no one came to see if we needed more tea or coffee, we had to order eggs but they came overdone and then there was no bacon at the station , when my husband asked he was told it was still being cooked hence eggs were cold. I think topping up of the hot food could be better and staff standing talking when guests are left without drinks was possibly the worse attention to detail at breakfast we had received throughout our two weeks. Saying that the place it’s self was amazing and other areas exceeded our expectations hence without hesitation we would return. If you go please book int the Foliage restaurant in town it’s amazing food service and a great experience as you watch your food being cooked by great chefs. Vegan and vegetarian options are unique too . It’s possibly the best food I have ever tasted.
Stayed 1 night in Sep 2019
Response from General Manager on 25 Sept 2019
Thank you very much for the feedback, We will be sure to implement corrective measures in our breakfast service and offering. We look forward to welcoming you back in the not too distant future. Kind Regards Chris C Snyman

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Franschhoek retreat
Lovely hotel with beautiful gardens and amazing views of the mountains, from the welcome bubbles to the excellent breakfast, we had a fabulous stay. Service all round was really exceptional!
Stayed 1 night in Aug 2019
Response from General Manager on 26 Aug 2019
Dear Andrea, We are most pleased that you enjoyed your experience and look forward to welcoming you back in the not too distant future. Kind Regards Chris C Snyman

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Beautiful setting, brilliant staff
Absolutely beautiful setting!! The staff was very welcoming and the reception was personal and warm. The facilities are slightly dated and have seen fair wear and tear, nothing a little TLC and an update won't solve. The breakfast was lovely with the dining area enjoying one of the most exquisite views of the valley.
Stayed 1 night in Aug 2019
Response from General Manager on 26 Aug 2019
Thank you for the review and we re most pleased that you enjoyed the experience with us. Please know that we are in the planning stages of a refurbishment to ensure an improved product forthwith and we look forward to welcoming you back in the not too distant future. Kind Regards Chris C Snyman

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home!
Fantastic stay over the weekend the staff from security to reception ladies dining staff and maintenance staff were all exceptionally friendly and helpful. Will most definitely come back for a relaxing weekend 👍👍👍
Stayed 2 nights in Jul 2019
Response from General Manager on 28 Aug 2019
Thank you very much for the review. We are always delighted when guest have enjoyed the experience and we look forward to welcoming you back in the not too distant future Kind Regards Chris C Snyman

10/10 Excellent

Prelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and comfort
The hotel and grounds were amazing, clean and very hospitable. We really enjoyed our stay
Stayed 1 night in Jun 2019
Response from General Manager on 28 Aug 2019
Dear Prelene, Thank you very much for the review. We are always delighted when guest have enjoyed the experience and we look forward to welcoming you back in the not too distant future Kind Regards Chris C Snyman

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brothers wine tasting get away
Beautiful Hotel. I didnt avail of the Spa facilities so I cannot comment re: such. Hotel itself is stunning, good breakfast, nice clean pool with hot tub nearby. Stunning views at rear of property.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Apr 2019

8/10 Good

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le Franschhoek weekend getaway
The hotel and stay was very good. We had a slight disturbance as on our balcony there were 4 external parts of air conditioners which was quite loud when guests had their units on. Other than that it was wonderul
Stayed 2 nights in Apr 2019

10/10 Excellent

Coxy, Berkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice room with a spacious balcony. The pool area is lovely and clean and not too busy (we were there late Jan). Food was nice and the hotel shuttle was reasonably priced. Staff friendly and cant do enough for you. Would have loved to stay more nights!
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful hotel in a gorgeous location. We enjoyed our stay . The only downsides - the pool area is too small for the number of guests, on occasion; and some areas , including our bedroom, are looking tired and in need of a refresh .
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Its underwhelming and bathrooms need renovating. There was a powercut and no hot water on one day
Stayed 2 nights in Nov 2018

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
It is just amazing.
Stayed 1 night in Nov 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Fez

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018