Exterior

Reviews of The Royal Sands Resort & Spa All Inclusive

4 out of 5
The Royal Sands Resort & Spa All Inclusive
Blvd. Kukulcan, Km. 13.5, No. 32, Seccion A, Segunda Etapa, Zona Htl., Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 1288 out of 2144 reviews" "
Rating 8 - Good. 489 out of 2144 reviews" "
Rating 6 - Okay. 210 out of 2144 reviews" "
Rating 4 - Poor. 82 out of 2144 reviews" "
Rating 2 - Terrible. 75 out of 2144 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Royal Sands. The staff members are so friendly and helpful. The hotel is very clean. We got a credit to use at the resort and an ocean front room for Expedia upgrades. Room service and the Hacienda Sisal were great. We do miss their dinner buffet that had different nightly themes. The walk-in restaurant got old. We were waitlisted for the entertainment nights we wanted to see. Having to give a room key for every transaction also gets old. Other all inclusives don’t require that. Still, the positives outweigh any issues. We hope to visit again.
Stayed 6 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation!!
Stayed 4 nights in Mar 2024

4/10 Poor

Julian Emilio Suardy

Travelled with family
Disliked: Amenities, property conditions & facilities
Was not what I expected
Stayed 3 nights in Mar 2024

8/10 Good

Joseph A Celsi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 6 nights in Mar 2024

10/10 Excellent

Katarina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Sands hotel is a great place to stay. It is clean and well maintained. Our room was spacious. The food choices are great and very tasty. It has great pools and a fantastic white sand beach just a few steps away. All the staff was very friendly, Many activities to choose from, our family had a really good time. I’d definitely stay there again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Kerstin

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024

10/10 Excellent

Kailey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean front view and the food was wonderful for an all inclusive.
Stayed 3 nights in Mar 2024

8/10 Good

Clarisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how friendly most of the staff were. We did noticed that some preferred to service hotel members over regular guests staying at the resort. Other than that we loved our stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am familiar with the resort having stayed there a couple of times, always content with the quality of the staff.
Stayed 7 nights in Mar 2024

8/10 Good

kamil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and inside of the property were a bit outdated, including the rooms. However, upon our early arrival, we were able to check in right away. We were provided a $50 credit towards our stay. During check-in, we were greeted by a concierge who was assigned to us throughout our stay. She even gave us some small gifts to protect ourselves from the sun. The breakfast options were fantastic, with delicious food and excellent service. We were also able to enjoy daily shows with a reservation. One night, we dined at La Trattoria, a restaurant at the sister property, which was just a 20-minute shuttle ride away. While the food was average, the service was great, and the servers were very attentive. The restaurant is definitely a pass. The beach area and pool bar/restaurant were amazing, perfect for relaxing and enjoying the beautiful views. I can't recommend the lobster and fish from the seafood restaurant enough - Martin, our server, was fantastic and really made our stay memorable. Although we booked a property with an ocean view and received a partial view, overall, our experience was great.
Stayed 5 nights in Mar 2024

8/10 Good

Madai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Yuk C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful. Food choices are good. Nice unit, but bath and beds need to be updated soon. Definitely a great family resort. Just wish that we didn't have to sit thru the timeshare sales pitch
Stayed 4 nights in Mar 2024

10/10 Excellent

Corina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m amazed how well kept the resort is and the attention to detail. The staff are very friendly and accommodating. The food both buffet and on site restaurants were delicious. We do not have one negative feedback.
Stayed 4 nights in Mar 2024

10/10 Excellent

Joshua

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was absolutely phenomenal. Food options and quality were abundant and delicious. Property is kept immaculate. Rooms are spacious with great views.
Stayed 7 nights in Mar 2024

10/10 Excellent

Michele Theresa Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous views on beachside properties, friendly staff, great atmosphere and they keep you entertained and having a good time
Stayed 8 nights in Mar 2024

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, clean and close to the strip. The beds however were awful. Felt like I was sleeping on a rock. Also, this is a time share property, so alot of things like "canned beer" were not included in the all inclusive which was odd. Wouldn't stay here again, but it was good.
Stayed 8 nights in Mar 2024

10/10 Excellent

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here! Step out of the gorgeous pools and you’re right on the beach, which is well taken care of, also an abundance of amazing dining options (great quality food too) and the staff are so friendly and hardworking! The thing I didn’t appreciate was when they wanted us to attend a ‘presentation’ about the possibility of becoming members, we were told it would take 90 minutes but it was almost 3 hours which was frustrating because we were limited on time as we only had a short stay vacation. Also our personal concierge Nacho, after he welcomed us we didn’t see him again lol. He didn’t respond to messages, got our reservation times wrong and also said we were booked for the Michael Jackson show which wasn’t true, we checked and we weren’t even on the waiting list. This was super disappointing as it was the one show we were looking forward to, but we spoke to another helpful staff member who suggested waiting to see if there were any no-shows, and we got lucky after a 30 min wait! Very appreciative to the staff at the grand salon for this. Other than these minor blips it was an outstanding vacation!
Stayed 5 nights in Mar 2024

4/10 Poor

Leanne

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Feb 2024

10/10 Excellent

Jashandeep

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food good place only thing i found that can be improved is to update the building , it looks outdated from the rooms to lighting in the room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 7 nights in Mar 2024

10/10 Excellent

Susan

Travelled with family and small children
Liked: Property conditions & facilities
The concierge service was the best. Jose, Luis in particular was a godsend. I highly recommend using it and if you can ask for him specifically he was the best. Super helpful booked all of our restaurant reservations whatever we needed. He was just a text message away.
Stayed 7 nights in Mar 2024

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have more dining options and menu choices.
Stayed 8 nights in Mar 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. I only wish there was some nightlife on-site. They did have karoke a couple nights but was hoping for a DJ-dancing. Otherwise a nice place. The Bistro restaurant was great! A negative is the immediate pressure to register for a time share presentation as soon as you check in. 👎
Stayed 5 nights in Mar 2024

10/10 Excellent

Jeraldine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about the property, the food, the cleanliness, the staff. The only thing I did not like about it is that when you arrive they want to force you to become a member of the resort other than that it was an excellent resort to stay in.
Stayed 9 nights in Mar 2024

6/10 Okay

Leah

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great family friendly resort, and you could see all diversity and ages included. Staff was very invested in taking good care of us. We appreciated Orlando serving us at the veranda. He did an excellent job of taking care of us.
Stayed 3 nights in Mar 2024

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean family friendly resort! Staff and service is excellent! Food is ok but there are options. I suggest ordering from the menu. The beach is great and the pools are nice. Very clean resort! Surrounding area is safe and walkable
Stayed 5 nights in Mar 2024

10/10 Excellent

Emmily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay with family everyone is very helpful and welcoming
Stayed 2 nights in Mar 2024

10/10 Excellent

KATIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Sands exceeded expectations delivering a great stay from start to finish. The rooms were clean, the views of the ocean amazing. The food was very very good. The pool was lovely. I loved that the music wasn't blasting all day. There were fun activities throughout the day that you can choose to join or not. The flag system they use to hold beach and pool chairs works well. If I had to file one complaint it would be that the beds were not very comfortable. And my only true complaint (out of anyone's control) was that the ocean was too rough to swim in.
Stayed 5 nights in Mar 2024

8/10 Good

Zhiqiang

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and beautiful beachfront one-bedroom suite!
Stayed 6 nights in Mar 2024

10/10 Excellent

TAWANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Excellent for families and amazing views of the pool and the ocean.
Stayed 4 nights in Mar 2024

10/10 Excellent

Shahnaj

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my time here so much
Stayed 5 nights in Mar 2024

10/10 Excellent

Sanja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 5 nights in Feb 2024

8/10 Good

Elena

Stayed 4 nights in Feb 2024

10/10 Excellent

Carlos Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great beach and facilities. Recommend.

4/10 Poor

Lyudmila

Travelled with partner
Disliked: Property conditions & facilities
this hotel had no night life. everything closed early by 10pm. With an all inclusive package we still had to pay for certain specialty alcohol drinks at each meal. at each meal even with a wristband you still had to provide your room key for your server to hold and at the each of the meal they would bring you a receipt even if it was a $0.00 total- waste of paper and our time.
Stayed 3 nights in Mar 2024
Response from Alberto V. on 6 Mar 2024
Dear Lyudmila,Thank you for taking the time to post about your recent experience at The Royal Sands.We always strive to provide the highest satisfaction levels to our guests, and we regret to learn we did not achieve this goal with you. Our resorts are built with relaxation in mind, and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance.Our resorts are family-friendly, and the people who stay come to relax and unwind, so there is no party atmosphere. During the day we have many activities led by our Social Activities and Kids Club Team that are ideal to spend a fun time with family and friends.We apologize for requesting your room card and having to sign the bill when you receive your food and beverages. This is merely to keep track of our consumption centers.We hope to welcome you back once more to enjoy a vacation that is up to the high standards we have held for our Royal Resorts members and guests for many years.Warm regards.

6/10 Okay

Yolanda

Stayed 3 nights in Mar 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 6 nights in Feb 2024
Response from Alberto V. on 22 Mar 2024
Apreciable Andrea,Gracias por tomarse el tiempo de comentar acerca de nuestro resort.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.

4/10 Poor

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. The Beach, and pool were great. But, if you are younger. There is no night life. Not even close by. Everything shuts down fairly early. When we checked in. We were pressured to attend a timeshare meeting. We were coming off a long day of travel. And, she wanted us to commit to a 90 minute presentation. We, said we didn't want to commit. Later that evening, she cornered us again. Hard Sell. It was a complete turn off. Spent the rest of our stay trying to avoid her. We were also harassed by an owner (of timeshare). This was very disturbing. And, for those two reasons. I would not go there again, nor recommend, The Royal Sands. Again, the staff were amazing. Not for the younger people, who want to really enjoy yourself. And stay up past 10pm. Mostly families, lots and lots of retired people who judged us for trying to have a trip of a lifetime. Frankly we left, feeling like we got cheated.
Stayed 6 nights in Feb 2024
Response from Sandra R. on 4 Mar 2024
Dear Michelle,Thank you so much for taking the time to review your stay with us.Feedback from our guests is important to us. We're pleased to hear that you enjoyed our beach and pool and the service and attention provided by the staff.We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.Rest assured, your comments have been shared with the appropriate departments. Your feedback helps us identify areas where we can improve and ensure a more enjoyable and efficient experience for our guests and members.We hope that we have the opportunity to host you again in the future to change your mind about vacationing with us.Warm regards.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 3rd visit in 5years. Loved the friendly personal service, cleanliness, and the location, and spaciousness of the hotel. Disliked the fact that there were fewer waiters than in past visit.
Stayed 6 nights in Feb 2024
Response from Alberto V. on 21 Mar 2024
Dear Mark,We appreciate you taking the time to share your experience at The Royal Sands.We are happy that you enjoyed the friendly service of our staff, the clean facilities, and the beautiful amenities. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We appreciate your continued loyalty and we look forward to hosting you and your family again next time.Best regards.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Rocky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlight of the Royal Sands is the excellent quality of the food that is served. Everything was delicious. An equally impressive trait of the Royal Sands is the polite and attentive service that provided to the guest. Royal Sands gets 5-Stars in both of these categories. The premises was clean and well kept. We have a wonderful time and we’d definitely go back!!
Stayed 3 nights in Feb 2024
Response from Alberto V. on 15 Mar 2024
Dear Rocky,Thank you for taking the time to post about our resort.We're glad to learn you and your family had a 5-star experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Gualberto Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!!
Stayed 3 nights in Feb 2024
Response from Alberto V. on 15 Mar 2024
Dear Gualberto Jose,Thank you for visiting The Royal Sands.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Hakimeh, Okc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 6 nights in Feb 2024
Response from Alberto V. on 15 Mar 2024
Dear Hakimeh,Thank you for visiting The Royal Sands and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay!
Stayed 7 nights in Feb 2024
Response from Alberto V. on 15 Mar 2024
Dear Diane,Thank you for visiting The Royal Sands and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

6/10 Okay

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was courteous and very attentive as they have always been in past. The resort was bought out by The Holiday Inn, restaurant options were reduced which limited options for food. Also restaurants don’t serve past 11 pm. We did a special Valentines dinner and all of our party got sick from the seafood soup. 1 of the party was so sick they spent most of the time in the room for 3 days. As much as we loved this resort, we will be looking for somewhere else to stay on our next visit.
Stayed 6 nights in Feb 2024
Response from Alberto V. on 15 Mar 2024
Dear Rebecca,Thank you for sharing your feedback with us. We deeply apologize for the challenges you experienced during your recent stay. Your comfort and satisfaction are of the utmost importance to us, and we're truly sorry to hear that your experience did not meet your expectations.Your feedback is invaluable as we strive to enhance our offerings and services to better accommodate our guests' needs.We're sorry to learn about the illnesses in your party, Please know that the health and safety of our guests are our top priorities, and we take reports like this very seriously. We will address this matter with our culinary team to ensure that such incidents are prevented in the future.Thank you once again for your feedback, and we sincerely apologize for any inconvenience caused. Warm regards,

10/10 Excellent

Dustin Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We never know what to expect so we are always nervous booking new places. Royal sands was nice. Check in was easy, restaurants are what you would expect not great but not bad either. Their concierge are helpful, there is a timeshare presentation they’re pushing for of course. There’s no where to get a drink before 11am and only two places after 5 until 11pm. The spa is very nice, pools and beach were busy but was always able to find a spot. Nothing in the market was apart of all inclusive. Overall we would return.
Stayed 4 nights in Feb 2024
Response from Alberto V. on 15 Mar 2024
Dear Dustin Tyler,Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 Excellent

Liseeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about it!!
Stayed 4 nights in Feb 2024
Response from Alberto V. on 15 Mar 2024
Dear Liseeth,Thank you for visiting The Royal Sands and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.