Lobby

Reviews of Super 8 by Wyndham New Castle

2 out of 5
Super 8 by Wyndham New Castle
1699 New Butler Rd, New Castle, PA

Reviews

6.4
Rating 10 - Excellent. 61 out of 335 reviews" "
Rating 8 - Good. 96 out of 335 reviews" "
Rating 6 - Okay. 67 out of 335 reviews" "
Rating 4 - Poor. 59 out of 335 reviews" "
Rating 2 - Terrible. 52 out of 335 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were extremely excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Danny

Stayed 1 night in Feb 2024

10/10 Excellent

Doug

Stayed 1 night in Dec 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, property conditions & facilities
Stay away.
The hotel room stunk like cigarette smoke Smoke alarm was beeping shower leaked so bad it flooded the shower and the floor in the bathroom
Stayed 2 nights in Oct 2023

4/10 Poor

Chloe

Travelled with partner
Liked: Staff & service
The room smelt horrible of someone previously smoking in it along with the toilet leaking water all over the floor. When telling someone at the front desk they just said they will let their boss no but did not offer me a different room or potentially money back.
Stayed 2 nights in Oct 2023

2/10 Terrible

Laurie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Bad attitude
The person at the front desk was so extremely rude, unprofessional. I would never stay there again.
Stayed 2 nights in Oct 2023

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all when we checked in I had to sign a paper that I wouldn’t smoke in the room, when I opened the door the smell of smoke made me about half sick. I went to lobby and she said no more rooms available. My daughter and I had no choice since it was too late to cancel. Our eyes burned and we got headaches. Neither one of us smoke!
Stayed 1 night in Oct 2023

4/10 Poor

Donald

Travelled with partner
Liked: Cleanliness
No handicap
Stayed 3 nights in Sep 2023
Response from jama on 11 Oct 2023
we do have handicap room unfortunately they were all being used at the time of your arrival we did make sure you were in a first floor room and the next time you came we made sure you got a handicap room please visit us again soon

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Needs much improvement
Heavy ash-tray smell in non-smoking, burn holes in blanket Bad, quick, careless paint job No controls for A/C No coffee/tea in room
Stayed 1 night in Oct 2023
Response from jama on 11 Oct 2023
sorry you had a bad experience we have changed to non smoking unfortunately some people still think we are a smoking hotel some new blankets are coming in but are on back order the A/C control is now on the wall if you need anything our front desk staff will answer any questions you have we also have coffee in our lobby 24 hours a day please stop back and give us another try

8/10 Good

James, Negaunee

Business traveller
Liked: Staff & service
Great Staff, quiet, breakfast needs some work!!
Stayed 1 night in Sep 2023

4/10 Poor

John

Disliked: Amenities
For a period of time, I inspected hotels and motels on the East Coast for three major insurance carriers. This one would not pass. No heat or AC in room, no central fire alarm, no alarm pulls. No fire extinguishers. Street drain in entrance drive is collapsing. Very poor interior lighting, very dark in rooms. Plumbing control falling apart. Commode seats too small and not firmly attached. Was not up to the standards of Expedia. Electric outlets showing damage. In room appliances old. Refrigerator not cooling. Very disappointed in the housekeeping. Dark ring of grease around the inside of the bath tub. Anti-skid tub material very dirty.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jeffrey

Awesome place especially for the price!
Stayed 1 night in Sep 2023
Response from jama on 11 Oct 2023
thank you for you friendly response we are really trying our best to improve please stop by again

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
A nice place in the small town hotel in America. Excellent HVAC with thermostat control. 2 refrigerators but no microwave in my room.
Stayed 3 nights in Sep 2023
Response from jama on 11 Oct 2023
thank you for you kind review

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place would not recommend to anyone
Stayed 2 nights in Sep 2023
Response from jama on 11 Oct 2023
sorry you feel this way please let us know how we can improve thank you

6/10 Okay

david

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wash the bedspreads. Clean the carpets. Clean the outdoor area by the charcoal grill.
Stayed 3 nights in Sep 2023

4/10 Poor

Carlos

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Some of the bedding sheets where with cigarette holes, tiles on washroom look about to fall as well as silicone was moldy. Bread looked old and the Milk refrigerator was not closing properly in the breakfast area, so the milk tasted bad. same with the waffle mix probably was a few days old.
Stayed 1 night in Sep 2023

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant environment.
Stayed 1 night in Sep 2023
Response from jama on 11 Oct 2023
thank you

8/10 Good

Geronnica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst places I’ve ever stayed
A mess. And a shady weekend party hangout. Condition of the room was horrible. This place shouldn’t even be in your search results. Wyndham should be ashamed to have their name anywhere near this place.
Stayed 1 night in Aug 2023

8/10 Good

sherry

Liked: Staff & service
Previous stays were very good. However, this time it wasn't. Noisy smelly environment. Sheets had holes in them. Small holes but noticeable. Staff was quite nice.
Stayed 1 night in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Doniel

Liked: Staff & service
Very quiet and clean. I had a wonderful time
Stayed 1 night in Aug 2023
Response from jama on 11 Oct 2023
thank you

4/10 Poor

jim

When I arrived the desk person was on phone with a customer informing that person they had to use a wall mounted thermostat to control the ac. When call finished this clerk made a negative comment about the caller I could hear. The toilet was not bolted to floor so when I leaned so did the toilet. There was no ice bucket or cups in room
Stayed 1 night in Aug 2023

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service
Liked the improved walking area.
Stayed 2 nights in Aug 2023
Response from jama on 11 Oct 2023
thank you

10/10 Excellent

Tammy

Travelled with partner
Liked: Amenities
Very quiet. Very professional and courteous staff. Very clean room. Easy to find. Will certainly come back and stay for sure.
Stayed 1 night in Aug 2023

8/10 Good

Judy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
No coffee pot in room. No glasses for drinking. Pillows were kid size. otherwise it was ok
Stayed 1 night in Aug 2023

8/10 Good

Kelley

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great place to overnight.
Service was excellent. Fast, friendly check in experience, no hiccups even when using a third party booking site. Night desk was also extremely helpful. Room was adequate, but definitely in need of some cosmetic assistance to cover prior repairs (exposed patching on walls). When doing the room check ( which I do at all hotels) found that the rooms could have been cleaned a bit better, but overall was fine. Great place to overnight.
Stayed 1 night in Jul 2023

4/10 Poor

ELIYAHU

Stayed 3 nights in Jul 2023

4/10 Poor

Laurie

Stayed 2 nights in Jul 2023

2/10 Terrible

Shauna

Travelled with family
Disliked: Staff & service, property conditions & facilities
First room assigned had a very strong odd odor. We were quickly reassigned, but the new room had 2 very filthy pillowcases (other 2 pillows were clean). Just after check-in (~7pm), we notified the staff a smoke detector outside the room was loudly chirping from a low battery. After we got back from dinner, we even offered to change the battery for them! We were told that mgmt was notified, but nothing was done throughout the night. Additionally, the room was poorly maintained, 3 cigarette burns in duvet (non-smoking room), large crack in bathroom sink, broken toilet seat. Front desk said they could not adjust price since we booked with Expedia. I contacted Expedia, who contacted property, and guess what? The manager wasn't available! I would rather stay here than sleep in my car, but I don't have to pay to sleep in my car!
Stayed 1 night in Jul 2023

2/10 Terrible

leo

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was nasty dirty noisy used soap in the bathroom will never ever stay again should remove from your site 0⭐️’s

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

SUSAN

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely horrible while pulling in lot watched a inappropriate act occuring and later a drug deal. Told DO NOT smoke in room yaet all furniture and linens had burn holes. Pillows so dirty would not use slept in our clothes. Aor conditioner didnt work. Fridge in one of the rooms was full of someone elses food. Worst hotel I believe I have ever been at. Run!!!
Stayed 1 night in Jun 2023

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was super convenient for the event my friends and I were attending. Being right across from a grocery store made it easy to restock on food and water on our way there each morning.
Stayed 8 nights in Jun 2023

4/10 Poor

Melody, Washougal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I rarely leave bad reviews, but this was honestly one of the worst hotels I've ever seen and way overpriced. There's obvious water damage in the original room that we were in. The bathtub was cracked. The lamp shades were broken. There were cigarette butts behind the air conditioner. There were cigarette burns and the mattress. The air conditioning didn't work and it was supposed to have been brand new. It was also leaking onto the floor from the back. We were eventually moved to another room that was a bit better, but the room they put us in initially needs to be closed and completely redone. The one they put us in afterward was just ok. Please reconsider if you're looking at just a cheap place to stay.

8/10 Good

Blaine

Stayed 3 nights in Jun 2023

8/10 Good

MARIEBELE

Travelled with family
Liked: Cleanliness, staff & service
Very limited breakfast, extremely weak coffee. Room was ok, the air conditioner looked horrible but actually worked great.
Stayed 1 night in Jun 2023

8/10 Good

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent front desk service
I for there for an event and forgot something, and the front desk mgr, Cheri Kulnis, went above & beyond to try to help me, even though the issue was not hotel related. She was exceptionally kind.
Stayed 3 nights in May 2023

2/10 Terrible

Erica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay! Ashtray smelling rooms
I booked 4 rooms at this hotel for an events for the kids in the area. The rooms were very unclean. Toilet wobbled in one room and whisled in the other. After a few flushes in another room the toilet leaked a black liquid out of the back tank. All 4 rooms had burn holes in the duvet and blankets. Smoke free rooms smelled like an ashtray. I have a picture of the blanket but for some reason it will not let me upload.
Stayed 1 night in May 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice and quiet property, the rooms were very comfortable, when I need a place to stay I will stay there
Stayed 2 nights in May 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Apr 2023

10/10 Excellent

Angenette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Malaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good room and location for the price. Quiet hotel stay each time i stay here. Note! No elevator it is a 3 level building. Across from Giant Eagle and GetGo Gas. Some Fast-food places also nearby.
Stayed 2 nights in Apr 2023

2/10 Terrible

Tyrese

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Had roaches and when brought to properties attention I was greeted with a don’t like it leave attitude.

10/10 Excellent

Myke

Stayed 1 night in Feb 2023

2/10 Terrible

Dominic

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convenient decent prices but noisy. Has wifi but goes out. I like to be alone shady area so noone other than owner gonna mess with you. Not a place yuppies
Stayed 1 night in Feb 2023

4/10 Poor

J Eric

Disliked: Cleanliness, property conditions & facilities, room comfort
A little scary
The bed was hard and pillows looked old and worn. The shower was stained. The window had a crack about 2feet long through it. The walls had paint peeling from it. When we checked in the hall by our room reeked of marijuana. The “breakfast” that was included was far from acceptable. If I was able to get a refund and go to another hotel I would have.
Stayed 1 night in Oct 2022

6/10 Okay

Tiffany

Stayed 1 night in Oct 2022

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service
Convenient hotel to mines and meadows ATV park , bunch of restaurants in the area. Reasonably priced.
Stayed 2 nights in Sep 2022

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cigarette burn holes in sheets. Lumpy pillows. Tears in bedspread.
Stayed 3 nights in Aug 2022