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Reviews

3.7/5 Good
19 reviews
"Very good location if you arrive on a late bus, it’s right at the bus station in..."

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available

Map

What's nearby

  • Popular Location
    Acropolis Shopping Mall
    4 min drive
  • Popular Location
    Santander Department Government Building
    6 min drive
  • Popular Location
    Cacique Shopping Mall
    7 min drive
  • Airport
    Bucaramanga (BGA-Palonegro Intl.)
    16 min drive

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    About this area

    Bucaramanga

    Hotel Palmera Real is located in Bucaramanga. Casa de Bolivar Museum and Custodio Garcia Rovira Cultural House are cultural highlights, and travellers looking to shop may want to visit Acropolis Shopping Mall and Cacique Shopping Mall.

    Visit our Bucaramanga travel guide
    Popular Location

    What's nearby

    • Acropolis Shopping Mall - 4 min drive
    • Santander Department Government Building - 6 min drive
    • La Casa del Libro Total - 7 min drive
    • Parque Garcia Rovira - 7 min drive
    • Cacique Shopping Mall - 7 min drive

    Getting around

    • Bucaramanga (BGA-Palonegro Intl.) - 23 min drive

    About this property

    Hotel Palmera Real

    A restaurant, a coffee shop/café and a 24-hour business centre are available at this hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a conference centre, coffee/tea in a common area and 24-hour room service. All 48 rooms offer free WiFi, 24-hour room service and LED TVs with cable channels. Other amenities available to guests include minibars, free local calls and showers.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and public transport

    No on-site parking available
    Off-street parking
    24-hour drop-off airport shuttle (surcharge)
    Local area shuttle (surcharge)

    Food and drink

    Continental breakfast available for a fee daily 7 AM–9:30 AM: COP 9500 for adults and COP 9500 for children
    1 restaurant and 1 coffee shop/cafe
    Free daily reception
    24-hour room service
    Coffee/tea in a common area

    Things to do

    Beach volleyball
    Playground

    Family friendly

    Dry-cleaning service
    Laundry facilities
    Mini-fridge
    Playground

    Conveniences

    ATM/banking services
    Free newspapers in reception
    Front-desk safe

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Laundry facilities
    Luggage storage
    Porter
    Tour/ticket assistance
    Wedding services

    Languages spoken

    Spanish

    Business services

    24-hour business centre
    2 meeting rooms
    Computer station
    Conference centre

    Outdoors

    Garden
    Terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    Assistive listening devices available
    Braille signage
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible path of travel

    More

    Designated smoking areas

    Room amenities

    Bedroom

    Air conditioning
    Linens

    Bathroom

    Hairdryer (on request)
    Shower
    Towels

    Entertainment

    32-inch LED TV
    TV channels

    Food and drink

    Mini fridge
    Minibar

    More

    Desk
    Free local calls
    Guidebooks/recommendations
    Iron/ironing board (on request)
    Local maps
    Phone
    Restaurant dining guide
    3.7
    5 - Excellent
    7
    4 - Good
    3
    3 - Okay
    6
    2 - Mediocre
    3
    1 - Poor
    0
    4.1
    Cleanliness
    4.0
    Service and Staff
    3.7
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Good location

    Very good location if you arrive on a late bus, it’s right at the bus station in bucaramanga. Or if you arrive in a bus then have to go to the airport in the Morning early. Taxi to airpor is $32k. The staff were friendly, watch out for them trying to charge you IVA tax on your room. This seems to be very common in colombia. I had to explain that I was a tourist and shouldn’t be charged it. She refunded me the 19%. The room was clean and it has hot water.

    Stayed 1 night in Mar 2018

    2/5

    • Liked: Cleanliness, staff & service
    • Disliked: Property conditions & facilities, room comfort

    Noisy place

    The cover pictures don't tell the Real story. This hotel is located next to the bus terminal Our room back onto the exit ramp for the terminal so ever bus that left through the night we knew it was on it's way. The picture of a quiet little cabana on a hillside isn't even close to what get.

    3/5

    Logical hotel for overnight stay near bus terminal

    We arrived in Bucaramanga late at night and were departing by bus early in the morning for San Gil. We selected Hotel Palmera Real because it is directly next to the bus terminal; in fact, it's practically a part of it. The hotel room was very basic, but mostly as advertised. The photos made the rooms and grounds look a bit more modern than we found, but the room served the purpose of a short-term crash pad. Not surprising, the location is fairly noisy, and we were woken up quite early by buses and the hotel staff. Overall, it is definitely conveniently located, but is a bit pricey for what you receive.

    Pros: The breakfast (not comp., but reasonably priced) was in a lovely restaurant and was fairly robust (scrambled eggs, juice, cheese, bread, coffee).

    Cons: The hotel staff was quite noisy in the hallway running along the rooms.

    Location: Directly next to the bus station.

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Mi experiencia

    Excelente servicio, muy amables, solo no me gustó que no tuvieran un equipo de cómputo disponible para los huéspedes en caso de necesidad, por lo demás excelente...

    Stayed 1 night in Oct 2019

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