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Reviews of Hotel Catalonia Brussels

4 out of 5
Hotel Catalonia Brussels
Avenue Du Haut Pont 2, Brussels

Reviews

8.2

Very good

Rating 10 - Excellent. 89 out of 270 reviews" "
Rating 8 - Good. 138 out of 270 reviews" "
Rating 6 - Okay. 29 out of 270 reviews" "
Rating 4 - Poor. 6 out of 270 reviews" "
Rating 2 - Terrible. 8 out of 270 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Omid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room stank of cigarettes and the beds kept separating. Second room was falling apart and the shower head didn’t work. Third room was ok but when they showed me the room they disabled my access to my room. So I couldn’t get my things to move rooms. The lift takes forever, I had to use the stairs after 7mins waiting for the elevator. Place is tired and old. Btw I only booked for 2 nights and had 3 rooms.
Stayed 2 nights in Feb 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Matthew

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 3 nights in Dec 2023

8/10 Good

lorayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical modern suburban hotel
Practical, clean, comfortable business style hotel in nice suburb of Brussels, reasonably priced and an underground car park although very tight if you have a larger car! Would stay there again.
Stayed 1 night in Nov 2023

6/10 Okay

Alex

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near forest national arena Excellent helpful staff Comfortable
Stayed 1 night in Oct 2023

4/10 Poor

Naif, San Jose

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The elevator so small and smell marijuana smoke all the time, the rooms so small and compact you barely can move around, the shower head very low if you are taller than 5 feet good luck to you… the breakfast overrated when one item finish and you ask for more as if they are bothered to be asked will tell you it’s coming with loud voice and unhappy. The kitchen lady the one check the names and room number very rude as if you are dining for free.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ann

Stayed 4 nights in Aug 2023

10/10 Excellent

Karolanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Staff are friendly and helpful. The room is comfortable and nice, but there is a problem with mold near the window. Neighbor has a nice restaurant and bar at the corner.
Stayed 1 night in Jul 2023

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location.
Very nice and full service hotel. Rooms were small, but comfortable. Dining room staff were fabulous; Sabrina, Marta and Alejandro at the bar. Will definitely stay here on our next stop in Brussels.
Stayed 3 nights in Mar 2023

8/10 Good

Nikos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel and in a very convenient location.
Stayed 3 nights in Mar 2023

2/10 Terrible

Mariwan

Stayed 1 night in Jan 2023

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad place. Good service and breakfast. a little dated. Not far from town. Close to trams.
Stayed 1 night in Dec 2022

2/10 Terrible

John

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible customer service. Completely wasted my time. Don’t waste yours.
Stayed 1 night in Nov 2022

6/10 Okay

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

6/10 Okay

Peter

Liked: Cleanliness, staff & service, room comfort
Mixed experience
Friendly staff and straightforward check in. Unfortunately the temperature regulator on the shower wasn’t working properly, and the room we were in had a faint weird smell of garbage/spoiled milk/rotting fish!
Stayed 1 night in Sep 2022

6/10 Okay

Guy

Stayed 5 nights in Aug 2022

10/10 Excellent

Camilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! Lovely hotel!
Stayed 3 nights in Jun 2022
Response from Catalonia Brussels on 8 Aug 2022
Dear Camilla, Thank you for your positive return! We hope to see you back very soon Kind regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Thomas

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ok but that’s the best We can say
Hotel was clean,staff were pleasant,room was comfortable,bed was very nice,windows were crazy had to hold them back as they opened so far into the room,Amenities poor no bar or restaurant open at weekends, area very residential so not many places to find although the tram to town was 4 minutes away.So as myself and my wife like to relax in the hotel after a day out I would not recommend the Catalonia for a romantic weekend.
Stayed 2 nights in May 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Room was fine though hot. Breakfast was good.
Stayed 3 nights in Apr 2022

8/10 Good

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
A bit old but good value generally speaking
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 18 nights in Jun 2021
Response from Catalonia Brussels on 12 Jul 2021
Cher client, Merci beaucoup pour votre intérêt et partager votre expérience. Nous espérons vous voir lors de votre prochain séjour à Bruxelles. Cordialement, Marc Musquera General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Located in the Saint Gilles neighborhood, the Hotel Catalonia Brussels offers a pleasant stay at a reasonable price. While not centrally placed, it is close to the main shopping, eating, and entertainment thoroughfares. I actually view this as a positive as I dislike staying in heavily trafficked areas. A 10 to 15 minute walk will land you on Avenue Louise, one of Brussels’ major shopping and dining areas. From here you can access most anything. The accommodations were nice; my room was located on the 7th floor and featured a loft ceiling and large window that let out onto a small balcony. Everything was clean and tidy, though the bathroom would benefit from an update. A few small improvements like repairing the leaky shower column, upgrading the aged and discolored toilet seat, and refinishing the stained tub surface would result in big gains as would realigning the tracks for the closet doors, which were difficult to open at times. As for other aspects of the room, the bed was quite comfortable, temperature control was good, and the room was fairly spacious. I appreciated the complimentary slippers and robe as well (though I only used the slippers). Overall, I was quite pleased with the service and with my Hotel Catalonia experience.
Stayed 4 nights in Dec 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a local touch
A really nice hotel, in a nice part of town. We we able to walk to a local pub for dinner and take a stroll in the area after. We felt very safe in our stroll. The staff were very gracious and we definitely would stay their again on our next visit. This is definitely not in the tourist area and we really experienced the local flavor. Highly recommend this hotel.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Very Nice area, ok hotel, service not so much
The local area is great with a fantastic bar on the corner of the street for local vibe. There is street parking overnight for free after 6 pm which was very convenient. Parking at the hotel was virtually non-existent , 5 teeny tiny parking spaces with a difficult to park garage. Negatives: Booked double beds got two single beds joined together, room is very small but with a very functional washroom - very large compared to room In the hallway and elevator since the shared or common areas are not air-conditioned there is a constant smell of what seemed to be sewage, once your in the air conditioned room it disappears .No idea what the foul smell was due to? Old pipes, hot weather. The area is very nice , safe and well to do with lots of parking and hotel room was fine except for that sewage smell. Staff needs to learn English or French , all they seem to understand is Spanish, which makes it hard to communicate. We came off a long international flight and they did not care to help us get an early check in. Only one of the three of us got a check-in at noon the rest had to wait til 2 pm. Service was less than average in my opinion.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel bem localizado, confortável, limpo. Adorei o shampoo e condicionador. Banheira deliciosa. Super recomendo.
Stayed 1 night in May 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V Satisfied
Regularly use this hotel, so that says it all. Only drawback is; weekends in wintertime evening meals in restaurant off! So porter services then only. Lovely staff.
Stayed 5 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great value!
Great location for my stay for business. Was pleasantly surprised by the hotel quality... Got a very good rate and wasn't expecting much for it but everything was smooth and had a room with everything I needed including desk and enough space. Room hadn't been cleaned perfectly but you can't have it all! Would stay here again, thanks!
Stayed 1 night in Mar 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Catalonia
We stayed one night at the Catalonia. It was very easy to get to with the tram from the train station, and just a short walk to the hotel. Very nice lobby, reception was very friendly and checked us in quickly. Room was nice,clean. Breakfast was served very nicely, plenty to choose from. Location is in a nice residential area, very wuiet. Will definitely stay there again.
Stayed 1 night in Mar 2019

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice 3 star hotel not on a main road, so quiet. Friendly staff. The breakfast service is very good. A member of staff will make a custom omelette if you wish. The hotel belongs to a spanish catalonian chain and some of the staff have a spanish accent.
Stayed 3 nights in Jan 2019
Response from Catalonia Brussels on 4 Feb 2019
Dear customer, We very much appreciate your kind comments and scores regarding your stay at Catalonia Brussels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Catalonia Brussels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Catalonia Brussels on 18 Jan 2019
Thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Catalonia Brussels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
A very decent hotel with helpful friendly staff. Located in a quieter part of Brussels, there are still local stores for all your needs. Transport seems decent although I didn't use it. Please consider adding in-room coffee/tea facilities,as it would have made the stay perfect!
Stayed 2 nights in Dec 2018

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay
amazing
Stayed 1 night in Nov 2018

8/10 Good

Md., Toronto, Canada

Liked: Property conditions & facilities
It was a good hotel but we could not sleep at night because of bad smell inside the room during our whole stay. The breakfadt wea very good with many choices. The front desk girl was very helpful. First they gave us 2- bedroom where we booked for 3-bedroom. Instantly they changed our room. That was really appreciated. We asked for extra pillows, they gave one but was not very clean. We didn't use them. The location as very good. Except the bad smell, the hotel was very good.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant and bar are closed on weekends :(. Good news is that Franz Bar is around the corner.
Stayed 4 nights in Sep 2018

6/10 Okay

Matthew

Reasonable Value
In terms of value it was reasonable, but when i arrived i was give a room with 3 single beds rather than a double and after complaining they reluctantly changed it. The lifts broke and although i was on the 6 floor i only had a small bag so was ok. But its clean and reasonably placed and does not claim to be a 4/5 star hotel so i guess is fine
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Had a good stay at this hotel - would recmmend
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Joel, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay at the Hotel. The staff was very helpful, quick to help, and full of information. The room was fine, but a little tight considering we were 3 persons in the room( not a fault of hotel). The refrigerator was not working but they supplied ice in a bag to help( it did melt and leak out on the floor), We had medicine that needed to stay cold. We did have an issue with a charge/fee that is in dispute but was told that it will be resolved within a couple of days. Other than that the hotel was charming, friendly, and walking distance to where I needed to be. The lobby area was always clean and the small exercise room as well. Ps They made me a great cup of coffee at 7am even though the breakfast room was not yet opened. I will be back to this hotel when I return to Brussells
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel just outside the centre
This is a good hotel where I have stayed a couple of times before. It's in the inner suburbs between St Gillis and Ixelles but with the tram to the centre nearby. The room was comfortably furnished and clean. On this occasion I felt that the room could have been a couple of degrees warmer. It's not just me, the previous occupant had left the temperature control on max, although it did not seem to make any difference. But it was OK because of the winter duvet on the bed. I also remembered that the hot water takes a long time to come through. It got there in the evening but in the morning I gave up waiting and had a lukewarm shave. Some reviews mentioned the lack of a kettle - the hotel has a range of rooms with extra facilities in the superior ones. There is a good range of food for breakfast although €14 is near the top of the price range. I like the hotel and would choose it again.
Response from Catalonia Brussels on 26 Feb 2018
We very much appreciate your kind comments and scores regarding your stay at Catalonia Brussels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Marc Musquera

8/10 Good

A. Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Brussels
The hotel was lovely. In a good neighborhood. But, they did not have my reservation. They had to search through emails to find it.
Stayed 1 night in Oct 2017