View from room

Reviews of 9Hotel Central

3 out of 5
9Hotel Central
Rue des Colonies, 10, Brussels

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1002 reviews" "
Rating 8 - Good. 329 out of 1002 reviews" "
Rating 6 - Okay. 61 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan Tze Lim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern layout, close to central station and Grand Place, free breakfast is super
Stayed 6 nights in Dec 2023
Response from Edyta- Customer Service on 1 Jan 2024
We are so happy to hear that you found our hotel to be comfortable and convenient during your stay. Thank you for your positive feedback and we hope to see you again soon!

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Edyta Customer Service on 6 Jan 2024
We are beyond thankful for your 4-star review. Thank you for sharing your rating with us and the community.We hope to welcome you back in our hotel again soon!

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay in Brussels
We had a lovely stay at 9hotel central. We arrived earlier then check in to drop off our bags but they instead let us check in early which made a huge different after a lot of travelling. Staff were friendly and helpful. Breakfast had a wide enough range of options and was very tasty - especially the freshly made waffles! Rooms were clean and well presented. Only slight flaw was that is was very noisy from the road but I think that's to be expected in the city. Very easy to get to the shops, train station and winter markets by walking. Overall great hotel.
Stayed 2 nights in Dec 2023
Response from Edyta-Customer Service on 31 Jan 2024
Dear Anna,Thank you for taking the time to share your experience at our hotel. We're pleased to hear that you found our staff to be friendly and helpful, and that our location was convenient for your needs. We try to check in our guests as soon as possible, as we understand that they get very tired after a long journey.In spite of the noise from the busy street, we are glad that you had a pleasant stay with us and that the waffle breakfast made your morning a little more enjoyable. We hope to welcome you back on your next visit to the area.

4/10 Poor

Zak

Travelled with partner
Liked: Staff & service
Hotel is located in close proximity to a cathedral where its bell rings every 15 minutes. We stayed on the 6th floor and you could hear road noise/pedestrians on the pavement. Overall the hotel was great but the quality of sleep due to the surrounding noise was the worst I’ve experienced.
Stayed 4 nights in Dec 2023
Response from Edyta Customer Service on 30 Dec 2023
Thank you for taking the time to provide valuable feedback about our hotel. We apologize that your experience was less than ideal,coused by the bell rings in the cathedrall, and the noisy street .We hope you‘ll give us another chance to prove ourselves in the near future.

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was unique hotel within walking distance of all the tourist spots in Brussels. It was very close to train and metro stations to take visit the Grand Place and Mini Europe. The breakfast was really good and the staff was excellent.
Stayed 1 night in Dec 2023
Response from Edyta -Customer Service on 26 Dec 2023
Thank you for taking the time to share your experience at our hotel. We're pleased to hear that you found our staff to be friendly and helpful, and that our location was convenient for your needs. We hope to welcome you back on your next visit in Brussels.

8/10 Good

Michele, LOS ANGELES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location near the heart of Brussels and next to public transportation.
Stayed 3 nights in Dec 2023
Response from Omar / Guest Relation Service on 22 Dec 2023
Thank you for sharing your valuable feedback on your recent stay at 9Hotel Central. We are delighted to hear that you enjoyed our central location and convenient access to public transportation. Thank you again for your positive review and for your contribution to our ongoing efforts to improve 9Hotel Central. We hope to welcome you back to 9Hotel Central in the future.Sincerely,

6/10 Okay

Greta

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The room is close to central train station which you can use to take day trips all over Belgium or to take you to another station to visit other countries. It was also just a quick walk to the Christmas market and many restaurants. We had nice large windows we could open and here the church bells ring ( your view though is into another building across the street). The breakfast is a simple breakfast, mixed cheeses, mixed salted meats, whole fruit, hard boiled eggs and scrambled. Cereal and a waffle maker are available as well as toast. As for the what could be improved … The pillows in the room were extremely uncomfortable, we woke up with sore necks every day and had issues falling asleep. We had stayed for over 7 days and only asked for the room to be cleaned once during that time, they barely cleaned the room as there was dust through out and the bathroom was not cleaned just towels replaced. The hair dryer was very very low power and the shampoo and body wash was empty since day one and never filled. Overall this was a good hub for us as we traveled throughout the region, if you plan on using the train this is a great location.
Stayed 7 nights in Dec 2023
Response from Omar / Guest Relation Service on 22 Dec 2023
Thank you for sharing your feedback on your recent stay at 9Hotel Central. We appreciate your positive comments regarding the hotel's proximity to the central train station, easy access to restaurants and the Christmas market, and the variety of breakfast items.We apologize for the issues you encountered with the pillows, cleaning service, hair dryer, and toiletries. We understand that these are all essential aspects of your stay and we should have addressed them better.Thank you again for your feedback. We value your input and we are committed to making 9Hotel Central a better place to stay.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and very central
Had a great stay. Room ready on arrival and helped us with bags etc in our last day. Very helpful staff and very friendly. Excellent location as well.
Stayed 2 nights in Dec 2023
Response from Edyta Customer Service on 20 Dec 2023
We are delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our staff. We are glad to hear that our location was convinient for you . We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

Erik J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first we were nervous for this hotel due to the location. Aesthetically speaking it’s not in a glamorous looking part of town. However, after doing a bit of exploring it was actually perfectly located and safe! Very close (I mean footsteps away) from the nearest subway, walking distances to Brussels sites. Would recommend this hotel to any first timer!
Stayed 2 nights in Dec 2023
Response from Omar / Guest Relation Service on 18 Dec 2023
We appreciate your feedback and we are glad that you found our hotel to be perfectly located and safe. Thank you for your positive review and we hope to welcome you back to 9Hotel Central in the future.Sincerely,Omar / Guest Relation Service

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very convenient hotel, very near the Brussels Central station, though there was a major road construction project going on right at the major intersection we needed to cross to get to the hotel. Google Maps directed us around it, but we were confused! LOL Two doors away from the hotel is a tunnel entrance to the train station so getting back when we left was a breeze! Very modern, clean and well appointed hotel just a 5-10 minute walk from the Grand Place area. Lovely room, a bar/lounge area in the lobby with some free items and some to buy. Nice people at reception and our room was ready early so we could get right out to explore!
Stayed 1 night in Dec 2023
Response from Omar / Guest Relation Service on 18 Dec 2023
Thank you for sharing your feedback on your recent stay at 9Hotel Central. We are delighted that you enjoyed our convenient location, modern facilities, clean and well-appointed rooms, friendly staff, and early check-in.Thank you again for your positive review. We hope to welcome you back to 9Hotel Central in the future.Sincerely,Omar / Guest Relation Service

8/10 Good

yesenia

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Omar / Guest Relation Service on 18 Dec 2023
Thank you for your valuable feedback on your recent stay at 9Hotel Central. We are pleased that you enjoyed our overall experience and that you rated us an 8 out of 10. We hope to welcome you back to 9Hotel Central in the future.Sincerely,Omar / Guest Relation Service

6/10 Okay

Elizabeth

Stayed 2 nights in Dec 2023
Response from Omar / Guest Relation Service on 15 Dec 2023
Thank you for your feedback. We are sorry to hear that you did not have a more positive experience at 9Hotel Central. We take all feedback seriously and will use it to improve our hotel.We appreciate you taking the time to share your thoughts with us.

10/10 Excellent

j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We loved our stay here. Such a good location right next to the metro and central train station. Can walk to Grand Place and other sights very easily. The staff were lovely and helpful and the bed we had was very comfortable. Would happily stay again.
Stayed 2 nights in Dec 2023
Response from Omar / Guest Relation Service on 15 Dec 2023
We are delighted to hear that you had a wonderful stay at 9Hotel Central. We are particularly pleased that you found our location convenient for exploring Brussels, and that our staff were helpful and the bed was comfortable. We strive to provide our guests with a comfortable and enjoyable experience, and your feedback is invaluable to us. Thank you for choosing 9Hotel Central, and we hope to welcome you back again soon.

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, boutique hotel. Great location to Brussels Central train station.
Stayed 2 nights in Dec 2023
Response from Omar / Guest Relation Service on 12 Dec 2023
Thank you for your positive review of our hotel! We are delighted to hear that you enjoyed your stay at our centrally located boutique hotel.We appreciate your comments about our convenient location to Brussels Central train station, as this allows our guests to easily explore the city. We are also pleased that you found our hotel to be small and intimate, as this provides a more personalized and attentive experience for our guests.We strive to provide our guests with a comfortable and enjoyable stay, and we are grateful for your feedback on your experience.We hope you will have the opportunity to stay with us again in the future.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Concentration on design over ease and purpose of use
Stayed 1 night in Dec 2023
Response from Omar / Guest Relation Service on 15 Dec 2023
Thank you for your feedback. We appreciate you sharing your thoughts on our hotel's design and ease of use. We are always looking for ways to improve our guest experience, and your feedback will help us to refine our offerings. We are glad that you found our location convenient and that our staff were helpful. We hope to welcome you back to 9Hotel Central in the future.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, contemporary rooms. Friendly staff providing good service. We recommend the buffet breakfast. Very close to Brussels Central station and the centre of the city. Only negative was we couldn’t get the room to warm up. It was fine for sleeping, but felt a bit nippy at other times.
Stayed 3 nights in Dec 2023
Response from Omar / Guest Relation Service on 12 Dec 2023
Thank you for your thoughtful review of our hotel! We are delighted to hear that you enjoyed your stay in our clean, contemporary rooms and experienced our friendly staff providing good service.We appreciate your positive comments about our breakfast buffet, which we are proud to offer our guests. We strive to provide a variety of fresh and delicious options to start your day.We are also pleased that you found our location to be convenient, as it is just a short distance from Brussels Central Station and the heart of the city. This allows our guests to easily explore all that Brussels has to offer.We understand your feedback about the temperature in your room. We apologize that you had difficulty getting the room to warm up. We will take your feedback into consideration and work to improve the heating system in our rooms.Thank you for staying with us and we hope you will have the opportunity to visit us again in the future.

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and contemporary
The room was well presented, clean and spacious. It had a very contemporary feel with a good desk to work, radio to relax and a well equipped bathroom
Stayed 1 night in Nov 2023
Response from Omar / Guest Relation Service on 12 Dec 2023
Thank you for your positive review of our hotel! We are delighted to hear that you enjoyed your stay in our well-presented, clean, and spacious room.We appreciate your comments about the contemporary style of the room and the comfortable furnishings. We strive to provide our guests with a stylish and inviting atmosphere where they can relax and unwind.We are pleased that you had a positive overall experience at our hotel. We hope you will have the opportunity to stay with us again in the future.

10/10 Excellent

Mohammad

Stayed 2 nights in Nov 2023
Response from Omar / Guest Relation Service on 12 Dec 2023
Thank you for the perfect rating. We are so glad you had a great stay at our hotel.We hope to see you again soon!

6/10 Okay

Steve

Stayed 3 nights in Nov 2023
Response from Omar / Guest Relation Service on 18 Dec 2023
Thank you for your valuable feedback on your recent stay at 9Hotel Central. We are pleased that you enjoyed our overall experience and that you rated us an 3 out of 5. We hope to welcome you back to 9Hotel Central in the future.Sincerely,Omar / Guest Relation Service

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
We had an amazing stay and staff were so friendly. Perfect location if you're visiting Brussels. It is close to every tourist attractions I could possible think of. We will definitely stay here again.
Stayed 3 nights in Nov 2023
Response from Omar / Guest Relation Service on 12 Dec 2023
Thank you for your lovely review. It was a pleasure to have you as our guest and it is always rewarding to learn that our guests had an enjoyable and memorable experience at our hotel.We are particularly happy that you appreciated the friendliness and attentiveness of our staff. We strive to create a warm and welcoming atmosphere for our guests and believe that our staff plays a key role in achieving this.Your comments about the excellent location of our hotel are also very gratifying. We carefully consider the location of our hotels, ensuring that our guests can easily reach the main attractions and explore the city with ease.We are delighted to hear that you would consider staying with us again in the future. We will continue to work hard to ensure that your next stay is even more enjoyable.Thank you again for your positive feedback. We are grateful for your patronage!

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Omar / Guest Relation Service on 16 Nov 2023
Thank you for giving us a perfect rating! We're thrilled to know that your experience at our hotel was exceptional and that we met your expectations.We appreciate your feedback and look forward to welcoming you back for another fantastic stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very spacious. Sort of an industrial decor, but clean and comfortable. Front desk and breakfast staff were great, very friendly and helpful. Maid service didn’t replenish everything
Stayed 2 nights in Oct 2023
Response from Omar / Guest Relation Service on 16 Nov 2023
Thank you for giving us a perfect rating! We're thrilled to know that your experience at our hotel was exceptional and that we met your expectations.We appreciate your feedback and look forward to welcoming you back for another fantastic stay.

6/10 Okay

Rachel

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Omar / Guest Relation Service on 15 Dec 2023
Thank you for your feedback. We are sorry to hear that you did not have a more positive experience at 9Hotel Central. We take all feedback seriously and will use it to improve our hotel.We appreciate you taking the time to share your thoughts with us.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unique and welcoming. The staff was helpful and professional. Perfect location for train access, dining and must see locations. Very walkable area.
Stayed 4 nights in Oct 2023
Response from Omar / Guest Relation Service on 16 Nov 2023
Thank you for giving us a perfect rating! We're thrilled to know that your experience at our hotel was exceptional and that we met your expectations. We appreciate your feedback and look forward to welcoming you back for another fantastic stay.

8/10 Good

Sopeary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the 3rd floor. The room was pretty warm, so we have the balcony door open. The street was busy and loud. Seems like every hour the ambulance siren would go on.
Stayed 2 nights in Oct 2023
Response from Omar / Guest Relation Service on 20 Nov 2023
Thank you for sharing your experience with us. We appreciate your feedback and are pleased to hear that you enjoyed your stay overall.We apologize for any inconvenience caused by the street noise, and we understand the importance of a peaceful environment for our guests. We will take your comments into consideration as we work on improving our services.If you plan to visit us again in the future, please let us know your preferences, and we will do our best to accommodate you in a quieter area of the hotel.We hope to welcome you back for another stay.

10/10 Excellent

Cem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice and cosy
Stayed 1 night in Oct 2023
Response from Omar / Guest Relation Service on 16 Oct 2023
Thank you for taking the time to share your feedback about your stay at 9Hotel Central. We're thrilled to hear that you found our staff to be great and enjoyed the cozy atmosphere during your visit.We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Jerry

Travelled with family
Great location to train and city center
Stayed 3 nights in Oct 2023
Response from Omar / Guest Relation Service on 16 Oct 2023
Thank you for your review of 9Hotel Central. We're delighted to hear that you enjoyed our convenient location near the train station and city center.It was our pleasure to have you as our guest, and we hope to welcome you back in the future. Should you return to Brussels, we'd be happy to host you once again.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night, but our first impression, was it’s a very nice hotel.
Stayed 1 night in Oct 2023
Response from Omar / Guest Relation Service on 16 Oct 2023
Thank you for your review of 9Hotel Central. We're delighted to hear that you enjoyed your stay.We are looking forward to welcome you again in the future.

10/10 Excellent

Gaynor

Stayed 1 night in Oct 2023
Response from Omar / Guest Relation Service on 16 Oct 2023
Thank you for your review of 9Hotel Central. We're delighted to hear that you enjoyed your stay. Should you return to Brussels, we'd be happy to host you once again.

10/10 Excellent

sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and I would stay there again.
Stayed 2 nights in Sep 2023
Response from Omar / Guest Relation Service on 3 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at 9Hotel Central. We are delighted to hear that you had a very nice experience and that you would choose to stay with us again. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great stay
Great location. Very clean.
Stayed 6 nights in Sep 2023
Response from Omar / Guest Relation Service on 27 Sept 2023
Thank you for choosing 9Hotel Central for your stay in Brussels, and for taking the time to share your feedback. We are delighted to hear that you enjoyed our great location and found our hotel very clean.We are looking forward to welcome you back soon.

10/10 Excellent

Gary

Wonderful staff!!
Stayed 2 nights in Sep 2023
Response from Omar / Guest Relation Service on 27 Sept 2023
Thank you for your recent stay at 9Hotel Central and for your kind words regarding our staff. We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and perfect location. Right next to the Central train station with easy access to the airport, walkable to city center, and easy train ride to surrounding cities. Highly recommend this property
Stayed 4 nights in Sep 2023
Response from Omar / Guest Relation Service on 22 Sept 2023
Thank you for choosing to stay at 9hotel Central and for taking the time to share your feedback. We are delighted to hear that you had an excellent experience during your visit, and we appreciate your positive comments.We are pleased to know that you found our location convenient for your needs.We look forward to welcoming you back to in the future.

8/10 Good

stephanie

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Omar / Guest Relation Service on 20 Sept 2023
Thank you for taking the time to leave us a good rating. We are glad that you enjoyed your stay and we hope to have the pleasure of meeting you soon.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable room in a good location for walking to the old part of Brussels. Convenient for getting the train to Brussels Midi for Eurostar connections. Room could have done with some net curtains for extra privacy.
Stayed 1 night in Aug 2023
Response from Omar / Guest Relation Service on 7 Sept 2023
Thank you for taking the time to share your feedback. We're delighted to hear that you had a good time during your stay with us. It's great to know that you appreciated our central location, and found our rooms comfortable. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent!
Great stay! Strongly recommend!
Stayed 3 nights in Aug 2023
Response from Omar / Guest Relation Service on 7 Sept 2023
Thank you for taking the time to share your feedback. We're delighted to hear that you had a good time during your stay with us.We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Paul Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay. It was great that our rooms were ready at just before 11 which simplified things. We never tried the breakfast so can’t comment on the food, but cleanliness was top notch and the decor was in great condition. The rooms weren’t the largest but by no means a box room. Iron available from reception and not in the room. Would very much recommend staying there.
Stayed 2 nights in Sep 2023
Response from Omar / Guest Relation Service on 7 Sept 2023
Thank you for taking the time to share your feedback. We're delighted to hear that you had a good time during your stay with us. It's great to know that you found our hotel to be clean and liked the decor. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Centraal. Staff were fantastic with special mention to Bruno and Edyta on the Reception Desk. Breakfast was enjoyable with the rooms a good size.
Stayed 3 nights in Aug 2023
Response from Omar / Guest Relation Service on 7 Sept 2023
Thank you for taking the time to leave such a positive review of your stay. We're delighted to hear that you found our location convenient and that our staff at the Reception Desk, provided you with excellent service. It's also great to know that you enjoyed our breakfast and found the room size comfortable.We look forward to welcoming you back on your next trip.

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Overall a good hotel in a great position. Stylish rooms and comfy beds. Only criticism - please put regular black tea bags and milk not cream in the rooms and make sure that TV channels offered actually work specifically the British ones
Stayed 3 nights in Aug 2023
Response from Omar / Guest Relation Service on 7 Sept 2023
hank you for your feedback, Susan. We're delighted to hear that you enjoyed your stay with us, found our rooms stylish, and the beds comfortable. We appreciate your suggestions for improvements, such as offering regular black tea bags and milk instead of cream in the rooms, as well as ensuring that TV channels, especially the British ones, are functional. We'll certainly take these points into consideration to enhance the overall guest experience. If you plan to stay with us again in the future, we'll do our best to make your next visit even more enjoyable.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Lovely staff
Stayed 2 nights in Aug 2023
Response from Omar / Guest Relation Service on 26 Aug 2023
Thank you for taking the time to leave a review! We're pleased to hear that you enjoyed our hotel's convenient location and that our staff left a positive impression on you. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Kermit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, central location within easy walking distance to all the important sites in Brussels. Also well-located to trains, metro and buses. Staff were friendly and helpful, Rooms quiet and fine for 2 people. I'd definitely stay here again.
Stayed 3 nights in Jul 2023
Response from Omar / Guest Relation Service on 5 Aug 2023
Thank you for your wonderful review of our hotel. We are thrilled to hear that you had a great stay and enjoyed our central location, which made it convenient for you to explore all the important sites in Brussels.It's fantastic to know that our proximity to trains, metro, and buses contributed to the ease of your travels around the city.We're glad to hear that you found our rooms quiet and comfortable for your needs as well.Your kind words are truly appreciated, and we would be more than happy to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, simple room. Great location. I would definitely stay again.
Stayed 3 nights in Jul 2023
Response from Omar / Guest Relation Service on 27 Aug 2023
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, found our rooms clean and our location convenient. We look forward to having you stay with us again in the future. If you have any further feedback or requests, please don't hesitate to let us know.

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the unique interior design and the balcony with unbeatable view
Stayed 2 nights in Jul 2023
Response from Omar / Guest Relation Service on 3 Aug 2023
Thank you for taking the time to share your feedback on your recent stay at our hotel. We are thrilled to hear that you enjoyed your experience with us.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish, modern & a great nights sleep
We had a wonderful stay at 9Hotel. It is conveniently positioned just a few mins walk to Grand-Place and its many restaurants and bars and just around the corner from the train station. Our room was fabulous - really spacious and had a huge window with balcony. All the amenities and furnishings in the room were very tasteful and modern. The bed was huge and very comfortable. The air conditioning was great too. It was quiet at night and the breakfasts in the morning were varied and delicious.
Bedroom terrace
Stayed 2 nights in Jul 2023
Response from Omar / Guest Relation Service on 1 Aug 2023
Thank you for taking the time to share your wonderful experience at 9Hotel. We are delighted to hear that you had a fantastic stay with us.We are pleased that our location was convenient for you, providing easy access to the Grand-Place, restaurants, bars, and the train station.It warms our hearts to know that you enjoyed your spacious room with the balcony and the tasteful, modern furnishings. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to the city.

10/10 Excellent

bart

Liked: Cleanliness, staff & service, property conditions & facilities
xx
Stayed 1 night in Jul 2023
Response from Omar / Guest Relation Service on 30 Jul 2023
Thank you so much for your perfect rating! We're thrilled to know that you had a fantastic experience during your stay at our hotel.Thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in central Brussels. Very close to the metro and tourist areas.
Stayed 3 nights in Jul 2023
Response from Omar / Guest Relation Service on 30 Jul 2023
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience during your stay at our hotel in central Brussels.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future for another exceptional stay.

10/10 Excellent

Yves, Austin

Stayed 1 night in Jul 2023
Response from Omar / Guest Relation Service on 27 Aug 2023
Thank you for your feedback! We appreciate your rating and are glad to hear that you had a good experience during your stay.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Front of house staff fantastic. Very nice property in good location. Bed was TERRIBLE.. like sleeping on bricks, a shame it was a large bed.
Stayed 2 nights in Jul 2023
Response from Omar / Guest Relation Service on 24 Jul 2023
Thank you for sharing your feedback about your recent stay at our property. We're delighted to hear that you found our front-of-house staff to be fantastic and that you enjoyed the nice property in its good location.However, we apologize for the inconvenience caused by the comfort of the bed. Ensuring a restful and comfortable night's sleep is a priority for us, and we're sorry that the bed did not meet your expectations.We value your feedback and take it seriously. We will look into this matter to ensure that our guests' comfort is improved, and we will consider any necessary adjustments to provide a better sleeping experience for our guests.Thank you for choosing our property for your stay, and we hope to have the opportunity to welcome you back for an improved experience in the future.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Omar / Guest Relation Service on 24 Jul 2023
Thank you for your feedback regarding your recent stay at our hotel. We're pleased to hear that you had a good experience.Your satisfaction is important to us, and we're delighted that you enjoyed your time with us.We hope to have the opportunity to welcome you back for another pleasant stay in the future.

10/10 Excellent

Mari, Evansville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, comfortable room, helpful staff.
Stayed 4 nights in Jul 2023
Response from Omar / Guest Relation Service on 24 Jul 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you had an enjoyable experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.