2 bars/lounges

Reviews of The Bristol Hotel

4 out of 5
The Bristol Hotel
Prince Street, Bristol, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1012 reviews" "
Rating 8 - Good. 261 out of 1012 reviews" "
Rating 6 - Okay. 66 out of 1012 reviews" "
Rating 4 - Poor. 30 out of 1012 reviews" "
Rating 2 - Terrible. 16 out of 1012 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Roman Prosi on 27 Mar 2024
Dear James,Thank you for taking the time to leave us a review. We appreciate your feedback, and we're glad to see that you had an overall positive experience during your stay with us.If there are any specific areas where you feel we can improve or if you have any additional comments you'd like to share, please don't hesitate to reach out to us.We hope to have the opportunity to welcome you back for an even better experience in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Spacious rooms. Central location.
Stayed 2 nights in Mar 2024
Response from Roman Prosi on 27 Mar 2024
Dear Sarah,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our friendly staff, spacious rooms, and central location met your expectations.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

2/10 Terrible

David

Disliked: Staff & service
This is the smallest hotel room I’ve ever got for $300.00 ((CAD) a night. So much outside noise in the room that I thought the windows were open. They were not. Bathtub drain is rusty. If this was £60 per night I’d have no complaints, but at $300, not worth it.
Stayed 1 night in Mar 2024
Response from Roman Prosi on 24 Mar 2024
Dear David,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your review.I'm sorry to hear that your experience did not meet your expectations, especially regarding the size of the room and the noise disturbances. We understand the importance of a comfortable and peaceful stay for our guests.I would like to recommend checking the dimensions of the room before booking, as we provide detailed information online to ensure our guests have accurate expectations.Upon reviewing your reservation, I noticed that both rooms you booked were complimentary upgraded by one category. However, I apologize if the room size still did not meet your needs.We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is essential to us, and we will use it to improve our services and facilities.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, elegant hotel . Staff are very friendly and helpful. Rooms are beautiful. I had a lovely view of the water and frontier. The atmosphere was very nice .
Stayed 1 night in Mar 2024
Response from Roman Prosi on 27 Mar 2024
Dear Victoria,Thank you for your lovely review! We're delighted to hear that you enjoyed your stay at our elegant hotel and that our friendly and helpful staff, beautiful rooms, and lovely view contributed to a pleasant experience.Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What makes us return to The Bristol is the quality of the staff. At Reception I have to single out Sabrina and Nacho for their helpful and friendly approach. In the Cocktail Bar, Lorcan and Valeria were professional and friendly. The only slight disappointment was in our room, where the bathroom lacked a heated towel rail. We will certainly be coming back, probably incorporating a visit to the theatre or a concert as we did on this occasion.
Stayed 1 night in Mar 2024
Response from Roman Prosi on 19 Mar 2024
Dear Anthony,Thank you for sharing your feedback on your recent stay at The Bristol. We are thrilled to hear that you had an enjoyable experience, particularly highlighting the quality of our staff.We are delighted to hear that Sabrina, Nacho, Lorcan, and Valeria made a positive impression on you with their helpful and professional service. They truly embody the level of hospitality we strive to provide to all our guests.We appreciate your constructive feedback regarding the bathroom amenities in your room. Rest assured, we will take note of your suggestion regarding the heated towel rail and see if there are opportunities for improvement in this area.It's wonderful to hear that you are considering returning to The Bristol and possibly incorporating a visit to the theatre or a concert. We would be delighted to welcome you back and ensure another memorable stay for you.Thank you once again for choosing to stay with us, and we look forward to the pleasure of welcoming you back in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Roman Prosi on 19 Mar 2024
Dear Karen,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Jasber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are amazing I would highly and gladly recommend this hotel to everyone. Only issue is getting in and out of parking next door.
Stayed 1 night in Mar 2024
Response from Roman Prosi on 11 Mar 2024
Dear Jasber,Thank you very much for taking the time to share your recent experience at The Bristol on Expedia.We are delighted to see that you had a memorable stay with us, and you rated us with 5 stars.We hope to see you in the near future and provide you with an even better experience. With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel overall, accommodating and polite staff. Feels very "hotel", nothing special about the rooms, though the rooms are still fairly nice. Laundry service is a nice plus, particularly for traveling. Easy in and out for popping around Bristol, England. One downside is that the rooms have poor sound insulation, both from exterior noise at the street level and interior noise from other rooms; not terrible but still more than noticeable enough if you're trying to get a good night's sleep.
Stayed 2 nights in Dec 2023
Response from Charlie P on 7 Mar 2024
Dear Matthew,Thank you for reviewing your recent stay with us.It's lovely to read you had such a lovely stay. In particular that you found our staff to be so accommodating and could make use of the laundry service.As for the room insulation, we are in the process of finding a tenable solution to this aspect of some rooms. Despite this, we are sorry it was an aspect of your stay with us. I hope we can welcome you back soon, so that we may showcase the improvements made.Kind regards,Charlie PridmoreGuest Relations Executive

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was exceptional and FOH staff were all amazing and very friendly Room was great and comfortable view not so much would have been nice to over look the river but it was ok . Recommend putting do not disturb on door otherwise maids knock about 8am in the morning. Would highly recommend this hotel it is great and perfect location for the sights and night time drinks . Will return
Stayed 1 night in Mar 2024
Response from Roman Prosi on 9 Mar 2024
Dear Amanda,Thank you so much for taking the time to leave such a wonderful review. We truly value your feedback and are thrilled to hear about your positive experience with our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Knowing that we provided the level of quality and service our customers deserve is incredibly rewarding for us.Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further.Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great central Bristol hotel for a night out.
Stayed 1 night in Feb 2024
Response from Cari Yunis on 2 Mar 2024
Dear Matthew,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time. With kindest regards, Cari Yunis

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy and expensive
Response from Roman Prosi on 28 Feb 2024
Dear Richard, Thank you very much for taking the time to share with us your feedback regarding your stay at The Bristol. I appreciate these things take time; the comments you made are very much valued and useful. It is incredibly important to listen to our guests to truly understand how the delivery of our service and product meets our guest's expectations. Regarding your comments about the noise from outside please let me start by apologising unreservedly. Being a city centre hotel it is unfortunate that we are subject to extra noise from bars on the harbour side, however, this should have been portrayed to you on check-in. Ultimately, the comfort of our guests is always of the utmost importance, so I am truly sorry to hear you had a restless night as a result. I very much hope you will believe me when I say that we wish to do so much better than this; we are already looking into improving these issues following your concerns regarding noise. Once again, I wish to assure you that we will absolutely learn from your experience; thank you once more for your feedback. We look forward to welcoming you back to The Bristol in the near future. With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Charlie P on 16 Feb 2024
Dear Dan,Thank you for taking the time to review your recent stay with us.It's fantastic to see you had such an enjoyable stay with us, we truly enjoy being able to delight guests with stays like yours, so we appreciate the kind words and promise to continue the hard work we do.We hope to welcome you back in the near future, and provide another excellent stay.Kind regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

Gemma

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Roman Prosi on 11 Feb 2024
Dear Gemma,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was upgraded for us upon arrival. Our room was clean and tidy, very comfortable beds! My only problem, so to speak, was the bathroom ceiling looking a little dirty- probably needs a fresh coat of paint, but there was someone's hair on it. Staff were friendly and helpful in all areas, including the bar staff. The property is well presented, very bright, fresh and modern with lots of comfortable seating.
Stayed 1 night in Feb 2024
Response from Roman Prosi on 3 Feb 2024
Dear Kelly,Thank you for sharing your valuable feedback following your recent stay with us. We appreciate your positive comments about the room upgrade and comfortable beds. We have forwarded your comments about the bathroom ceiling to our Housekeeping Manager for their attention. Your input is important, and we will address this matter promptly. We are glad you enjoyed the overall presentation of our property, finding it bright, fresh, and modern with comfortable seating.We look forward to welcoming you back and ensuring an even more delightful stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Charlie P on 13 Jan 2024
Dear John,I am delighted that you had a most enjoyable stay with us and indeed my sincerest thanks for you taking the time to review your visit.Feedback such as yours is a great boost to everyone as we make ever greater strides to look after our guests. Memorable luxury experiences are what the team continue to strive for and I am thrilled that in this instance they looked after you the way they did.Again, my thanks for your feedback and I look forward to seeing you back with us in the near future.With kindest regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Charlie P on 13 Jan 2024
Dear Michael,I am delighted that you had a most enjoyable stay with us and indeed my sincerest thanks for you taking the time to review your visit.Feedback such as yours is a great boost to everyone as we make ever greater strides to look after our guests. Memorable luxury experiences are what the team continue to strive for and I am thrilled that in this instance they looked after you the way they did.Again, my thanks for your fantastic score and I look forward to seeing you back with us in the near future.With kindest regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

Mikolaj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a weekend or short stay in Bristol. Located right on the quay within short walk to the main attractions. Parking adjacent to the hotel. Really helpful reception staff. Very tasty full english breakfast buffet. Room on a smaller side but comfortable. It would have been nice to have a mini-bar but room service was outstanding (food was delightful). Room showing signs of time with some wallpaper peeling off. Fantastic cocktail bar downstairs.
Stayed 1 night in Dec 2023
Response from Roman Prosi on 9 Jan 2024
Dear Mikolaj,Thank you so much for taking the time to share your wonderful experience at our hotel on Expedia. We appreciate your kind words about our reception staff and are delighted that you found them helpful. It's fantastic to know that you enjoyed our tasty full English breakfast buffet and we are also pleased that you found our room service outstanding, with delightful food.Your feedback regarding the room is valuable to us, and we will certainly address it to ensure a better experience for future guests. We apologize for any inconvenience this may have caused.Thank you again for choosing to stay with us, and we appreciate your perfect 5 out of 5 rating!With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

6/10 Okay

clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here, first time was lovely, this time wasn’t so great. My sat nav couldn’t find the right road to go down, it was all bus lanes. So parking cost me £25 in another car park. The person on reception wasn’t that helpful with directions. The rooms are lovely, but this time I heard everything either side of our room. From the early hours. It was very warm in our room too, even though the heating wasn’t on. I would stay here again but hopefully I’ll have a better experience.
Stayed 1 night in Dec 2023
Response from Charlie P on 8 Jan 2024
Dear Clara,Firstly, thank you for taking the time to write about your experience.It's vital for us to have honest feedback from guests in the pursuit of improvement that we desire.I see while many aspects of the stay were positive, there were areas that need improvement to tie the whole visit together.One of which being the heating in the room, rest assured I have made the manager aware of this note.The other being noise, we have also passed this note on and will be looking further into solutions soon.On behalf of everyone at The Bristol I would like to thank you for staying with us, and we hope to welcome you back in the near future for an even better stay than the previous.Kind regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel.. Comfortable and very well decorated Dining room and bar were superb The staff couldn't do enough Highly recommended
Stayed 1 night in Dec 2023
Response from Cari Yunis on 31 Jan 2024
Dear Tara,Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a lovely experience at our hotel. It's fantastic to know that you found the accommodations comfortable and well-decorated, and that you enjoyed the superb dining room and bar.Our staff takes great pride in providing excellent service, and we're delighted that they made your stay even more enjoyable. Your recommendation means the world to us, and we can't wait to welcome you back for another memorable stay in the future!

10/10 Excellent

olwyn

Stayed 1 night in Dec 2023
Response from Charlie P on 7 Jan 2024
Dear Olwyn,Thank you for such a positive score, it's lovely to receive feedback like this as it motivates us to continue improving our hotel experience for many others to enjoy.Anything we can do to help in the future, please do get in contact and we will be happy to assist you.We hope to welcome you back soon.Kind regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

Oxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quite and cosy. Git a free of charge upgrade.Cool!
Stayed 1 night in Dec 2023
Response from Roman Prosi on 29 Dec 2023
Dear Oxana,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel quiet and cozy – creating a peaceful atmosphere is always a top priority for us.We're thrilled that you enjoyed the complimentary upgrade! It's our way of adding a little extra comfort and joy to your stay. We appreciate your kind words and the perfect 10 out of 10 rating.We hope to welcome you back for another wonderful stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Roman Prosi on 21 Dec 2023
Dear Leah,Thank you so much for taking the time to rate your recent stay at our hotel on Hotels.com! We truly appreciate your perfect score of 10 out of 10. We're thrilled to hear that you had a wonderful experience with us. If you have any specific feedback or comments you'd like to share, we'd love to hear more about what made your stay exceptional.We look forward to welcoming you back in the future!With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Lawrence

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charlie P on 19 Dec 2023
Dear Lawrence, Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time. With kindest regards, Charlie Pridmore Guest Relations Executive

6/10 Okay

Nicole

Business traveller
Liked: Cleanliness, room comfort
Not impressed
Stayed at the hotel as work had a function booked there at night. The first room I got, the door did not work as apparently the battery is low..so it would have been a gamble if I get into my room or not. They moved me a room along with the same layout and it was fine except one of the desk drawers was broken and opened constantly, which gave me a nice bruise on my leg. Needed to wedge it close with a magazine. It looked all nice but I got the feeling the hotel started to age and maintenance on broken things was not a priority. However the room was clean and had a lovely view to the harbour (be aware this will be loud at night time, especially on the weekend). And it has a good location being in the city centre. The function itself run till 1am and was kind of ok. Nothing special but also not too bad. Except at 1am when it finished they let bouncers descend on everyone. You could not even collect your bag and say good bye to everyone without one of them demanding in rude form to leave right now. At the check out I did not get a bill with my extras and was told it will be sorted out over my credit card. I booked this hotel for convenience and it was ok for that, would I stay there again... No. It definitely did not feel like a four star hotel to me.
Stayed 1 night in Dec 2023
Response from Roman Prosi on 16 Dec 2023
Dear Nicole,Thank you very much for taking the time to share your detailed review with us. We sincerely apologize for the inconveniences you encountered during your stay, and we appreciate your valuable feedback.We will investigate all the comments with our maintenance team to address the issues you mentioned. Additionally, we will forward your comments to our Meetings and Events manager, as it is not acceptable to rush guests out of the event room, even if it was booked only until 1 am.We truly value your input, and we're committed to making improvements based on your experience. If you have any further details or if there's anything else you'd like to share, please feel free to contact us directly. We apologize for falling short of your expectations and hope to have the opportunity to welcome you back for a more positive experience in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay overnight, hotel Is stunning, couldn’t fault it at all. In the heart of the waterfront, lots of pubs, restaurants and clubs within a 2 min walk.
Stayed 1 night in Dec 2023
Response from Roman Prosi on 16 Dec 2023
Dear Joanne,Thank you for your fantastic review! We're thrilled to hear that you had a fabulous stay and found our hotel stunning. It's wonderful to know that our central waterfront location and the vibrant surrounding area added to your experience. If there's anything specific you loved or any suggestions you have for making your next stay even better, please feel free to share. We can't wait to welcome you back for another delightful experience!With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Roman Prosi on 17 Dec 2023
Dear Michael,Thank you for taking the time to share your wonderful feedback on your recent stay at The Bristol. We're thrilled to see that you rated your experience a perfect 10 out of 10.It's our goal to provide exceptional service and a comfortable environment for our guests, and we're pleased to hear that we achieved this during your stay.We appreciate your positive review, and we hope to have the pleasure of welcoming you back to The Bristol in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Graham

Enjoyable stay
Great stay, nice touches from the hotel and very comfortable.
Stayed 2 nights in Dec 2023
Response from Roman Prosi on 16 Dec 2023
Dear Graham,Thank you for your stellar review! We're delighted to hear that you enjoyed your stay and appreciated the special touches provided by the hotel. Your comfort is our top priority, and we're thrilled to know we succeeded in making your experience memorable. If there's anything more we can do to enhance your future visits, please let us know. We look forward to welcoming you back!With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Roman Prosi on 16 Dec 2023
Dear Hannah, Thank you for your wonderful 5-star rating on Expedia! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you loved or any suggestions you have for us to make your next visit even better, feel free to share. We look forward to welcoming you back for another delightful stay!With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Kayleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Roman Prosi on 5 Feb 2024
Dear Kayleigh,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Olivio

Stayed 1 night in Dec 2023
Response from Roman Prosi on 13 Dec 2023
Dear Olivio,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Susan

Very relaxing, great location. Lovely friendly staff. Great size bedroom with view over harbour. Delicious food.
Stayed 1 night in Dec 2023
Response from Cari Yunis on 11 Dec 2023
Dear Susan,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found your stay very relaxing and enjoyed our great location. It's wonderful to know that the friendly staff, spacious bedroom with a view over the harbor, and delicious food contributed to a delightful stay.We appreciate your kind words and look forward to welcoming you back for another enjoyable visit.Best regards,Cari Yunis

10/10 Excellent

Shirley

Stayed 2 nights in Dec 2023
Response from Cari Yunis on 11 Dec 2023
Dear Shirley,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards, Cari Yunis

10/10 Excellent

Darren

Stayed 2 nights in Dec 2023
Response from Cari Yunis on 31 Jan 2024
Dear Darren,Thank you for taking the time to complete our survey and it's lovely to read you have had an enjoyable stay with us. At The Bristol, we take great pride in the individual, friendly and courteous service that we provide to all our guests, ensuring that their comfort and care are at the forefront of what we do. So I'm thrilled to see we could do the same for you. We all very much look forward to welcoming you back to The Bristol soon and please do contact me direct at any time should there be anything I can assist you with. Kindest regards,

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice hotel with great staff who were all very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Cari Yunis on 11 Dec 2023
Dear Rob,Thank you for your high score and for your kind words to our hosts.We look forward to welcome you back soon.Warm regards,Cari Yunis

8/10 Good

Roddy

Liked: Cleanliness, staff & service, room comfort
Great central location
Very clean room and en suite. Could do with a refurb soon as the shower screen/tray is looking worn. Tea and coffee in the room was great. Location is superb. Would use again.
Stayed 1 night in Dec 2023
Response from Cari Yunis on 11 Dec 2023
Dear Roddy,Thank you for sharing your feedback with us. We're pleased to hear that you appreciated the cleanliness of your room and en suite. We appreciate your constructive input in regards shower screen, we will pass on your comments to our Maintenance Manager to rectify any issues.We value your feedback and would be delighted to welcome you again. We look forward to providing you with another positive experience.Best regards,Cari Yunis

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cari Yunis on 11 Dec 2023
Dear Helen,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards, Cari Yunis

10/10 Excellent

Denzil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Ideal Hotel good location at a busy time of year but ideal for us and resraunts close by with a 5 min walk in awful weather
Stayed 1 night in Dec 2023
Response from Cari Yunis on 9 Dec 2023
Dear Denzil,I'm glad to hear that you found the Ideal Hotel to be in a good location, especially during a busy time of the year. It's always a plus when you can easily access nearby restaurants, and a 5-minute walk is certainly convenient. bathroom, and will look to putting this into action moving forward. We hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards, Cari Yunis

10/10 Excellent

Kerr

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cari Yunis on 9 Dec 2023
Dear Kerr,Thank you for high rating. We are pleased you had an enjoyable stay.We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time. With kindest regards, Cari Yunis

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Roman Prosi on 10 Dec 2023
Dear Hannah,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cari Yunis on 9 Dec 2023
Dear Steven,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. We have taken on your feedback about the configuration of the bathroom, and will look to putting this into action moving forward. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time. With kindest regards, Cari Yunis

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel only negative with classic room is the bathroom is small and needs to have a shower rather than bath with shower over
Stayed 1 night in Dec 2023
Response from Charlie P on 8 Dec 2023
Dear Wendy, Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. We have taken on your feedback about the configuration of the bathroom, and will look to putting this into action moving forward. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time. With kindest regards, Charlie Pridmore Guest Relations Executive

6/10 Okay

Rob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Room rates were a bit on the expensive side, but forgiveable due to short notice. My main gripe however was the cost of room service. I felt robbed when I purchased a pizza for £13 that was arguably one of the worst pizzas I’ve ever eaten. I wasn’t expecting artisan pizza, but I also wasn’t expecting to have a pre-made base with a texture like cardboard, and limited toppings. Should have ordered deliveroo! This said, staff were very friendly and professional, the location to the centre of Bristol was good and the room, while small, was clean and the decor in a good condition.
Stayed 2 nights in Dec 2023
Response from Charlie P on 8 Dec 2023
Dear Rob. Thank you for taking the time to write this review first and foremost. We are happy to read you had positive interactions with our staff and you were able to take advantage of the hotels central location. As for the pizza, we have passed this feedback onto our kitchen team who are always looking to improve the quality of food we provide. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time. With kindest regards, Charlie Pridmore Guest Relations Executive

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay except for the weather
Stayed 2 nights in Dec 2023
Response from Charlie P on 6 Dec 2023
Dear Mary.Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us, and sympathise with you on the current weather! We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charlie P on 6 Dec 2023
Dear J.Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Charlie P on 6 Dec 2023
Dear Sarah,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charlie P on 6 Dec 2023
Dear Claire,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

Steven

Travelled with family
We’ve stayed at this hotel several times and it’s never failed to impress us. Lovely room each time, great comfortable bed and top class facilities. Professional and friendly staff in a relaxed atmosphere.
Stayed 1 night in Dec 2023
Response from Charlie P on 6 Dec 2023
Dear Steven,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. In particular, the positive experience you have had with our staff. We hope to have the continued pleasure of welcoming you back to our hotel soon.With kindest regards,Charlie PridmoreGuest Relations Executive

10/10 Excellent

JONATHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was the best experience I have had in a long timew. Staff prompt and polite at all times. The compliemtary water was a nice touch each morning and food was great as well. Recommended for one night or a weekend stay.
Stayed 5 nights in Nov 2023
Response from Roman Prosi on 4 Dec 2023
Dear JONATHAN,Thank you for your fantastic review!We are delighted to see that you had such a great time during your stay with us. Your kind words about our prompt and polite staff, complimentary water service, and the delicious food are truly appreciated. It's wonderful to know that your experience at The Bristol was the best you've had in a long time.We look forward to welcoming you back for another outstanding stay. If there's anything specific you enjoyed or any additional feedback you'd like to share, we'd love to hear it.Safe travels, and we can't wait for your next trip to The Bristol!With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Roman Prosi on 28 Nov 2023
Dear Anna.Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 Excellent

Jasber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent hotel and staff.
Stayed 1 night in Nov 2023
Response from Roman Prosi on 28 Nov 2023
Dear Jasper,Thank you for taking the time to share your feedback on your recent stay at The Bristol. We're delighted to see your high score and are thrilled that you had an enjoyable experience with us.While we appreciate your positive rating, we also value detailed feedback. We understand that time constraints may limit the extent of comments. However, if you ever find a moment, we'd love to hear more about what made your stay memorable.Looking forward to the opportunity to welcome you back to The Bristol in the near future. Your insights and suggestions are always appreciated and contribute to enhancing our guest experience.Warm regards,Roman ProsiGuest Relations ExecutiveThe Bristol