2 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Reviews of Welcomhotel by ITC Hotels, Richmond Road, Bengaluru

5 out of 5
Welcomhotel by ITC Hotels, Richmond Road, Bengaluru
46 Richmond Road, Bengaluru, Karnataka

Reviews

8.6

Excellent

Rating 10 - Excellent. 139 out of 263 reviews" "
Rating 8 - Good. 80 out of 263 reviews" "
Rating 6 - Okay. 24 out of 263 reviews" "
Rating 4 - Poor. 7 out of 263 reviews" "
Rating 2 - Terrible. 13 out of 263 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

sarani

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Nagasasidhar

Stayed 1 night in Jan 2024
Response from Rohit Mallick on 2 Feb 2024
Dear Guest,Thank you for sharing your positive review.We look forward to welcoming you back.Warm Regards,Rohit MallickGeneral Manager

4/10 Poor

KRISHNAVENI

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nothing is much liking. Found bugs, cockroaches, filthy because of too old furniture. Even door handles comes out. Not worthy.
Stayed 3 nights in Jan 2024
Response from Rohit Mallick on 11 Jan 2024
Dear Guest,Thank you for taking out the time to “share your feedback on this platform and with my colleague Mr. Ranjit”. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate, we could not meet your expectations this time around. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a more memorable experience.I have noted with concern your feedback, same has been personally addressed to prevent any reoccurrence. Please do accept my sincere apologies for the reported inconvenience.Responsibly Yours,ROHIT MALLICKGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

6/10 Okay

Wilfred

Travelled with family
This property is advertised as 5 start hotel but when we checked in it felt like 3 or 4 star hotel. The prices are also expensive and checkin was too slow. Eventhough room was booked for 4 people we had to order extra bed and pay addiitonal charges. The additional bead has rough edges/metal edges pointing out hurting us whenever we walked around making our stay very unpleaseant. Room was not very clean with dust around corners and under the beds. The provided hair dryer did not work. The bathroom fan was not working. Overall our stay was just average and everything including breakfast provided felt mediocre at best. While there were many people to help you it felt like too many cooks in the kitchen made it worse and they forgot our order. Hotel needs to be reclassified as a 3/4 star hotel and work on removing inefficiencies in the system along with improving cleanliness, customer service etc. The quality of the food also needs to be improved.
Stayed 4 nights in Dec 2023
Response from Rohit Mallick on 11 Jan 2024
Dear Guest,Thank you for taking out the time to “share your feedback on this platform and with my colleague Mr. Sushant Rana”. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate, we could not meet your expectations this time around. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a more memorable experience.I have noted with concern your feedback, same has been personally addressed to prevent any reoccurrence. Please do accept my sincere apologies for the reported inconvenience.Responsibly Yours,ROHIT MALLICKGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Manish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rohit Mallick on 27 Dec 2023
Dear Guest,Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. At Welcomhotel by ITC Hotels, Richmond Road, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Responsibly Yours,ROHIT MALLICKGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

VASANT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Rohit Mallick on 26 Dec 2023
Dear Guest,Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. At Welcomhotel by ITC Hotels, Richmond Road, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Responsibly Yours,ROHIT MALLICKGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

8/10 Good

Soumya kanti

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rohit Mallick on 8 Dec 2023
Dear Guest, Thank you for taking out the time to post your feedback on this platform. At Welcomhotel by ITC Hotels, Richmond Road. We offer enriching experiences in a tranquil ambiance coupled with world-class amenities and personalized services that augment the stay experience of discerning business and leisure travelers. Our location is central and walkable distance to all major shopping hubs, mg road or even offices in central business district. Our continuous efforts demonstrating our deep commitment towards environment and sustainability makes us fourth hotel to be accredited with special distinction of LEED Zero Carbon certification along with LEED platinum certification by USGBC. I am delighted to know that our personalized service enabled you with a comfortable experience during your visit to our hotel. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon.Responsibly Yours,ROHIT MALLICKGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Jayanthi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, Clean, courteous staff
Stayed 4 nights in Nov 2023
Response from Rohit Mallick on 29 Nov 2023
Dear Guest,Thank you for such a delightful rating of your recent experience at Welcomhotel by ITC Hotels, Richmond Road. We strive to complement our convenient location with a host of top-notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at Welcomhotel by ITC Hotels, Richmond Road.Responsibly Yours,ROHIT MALLICKGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Rupinder

Stayed 1 night in Nov 2023
Response from Rohit Mallick on 18 Dec 2023
Dear Guest,Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. At Welcomhotel by ITC Hotels, Richmond Road, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Responsibly Yours,ROHIT MALLICKGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Viral

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! Room was very nice!
Stayed 2 nights in Oct 2023
Response from Rohit Mallick on 2 Nov 2023
Dear Guest, Thank you for the wonderful appraisal. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. Many thanks once again and it would be our delight to welcome you back to Welcomhotel by ITC Hotels, Richmond Road.Responsibly Yours,ROHIT MALLICKGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

8/10 Good

MIRZAUL

Stayed 2 nights in Oct 2023
Response from Rohit Mallick on 15 Nov 2023
Dear Guest, Thank you for taking out the time to post your feedback on this platform. At Welcomhotel by ITC Hotels, Richmond Road. We offer enriching experiences in a tranquil ambiance coupled with world-class amenities and personalized services that augment the stay experience of discerning business and leisure travelers. Our location is central and walkable distance to all major shopping hubs, mg road or even offices in central business district. Our continuous efforts demonstrating our deep commitment towards environment and sustainability makes us fourth hotel to be accredited with special distinction of LEED Zero Carbon certification along with LEED platinum certification by USGBC. I am delighted to know that our personalized service enabled you with a comfortable experience during your visit to our hotel. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon.Responsibly Yours,ROHIT MALLICKGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

6/10 Okay

anil, kingstown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times when i visit india and bangalore. Staff seems good especially dining room area but rooms need a bit thorough cleaning tins of dust in the little fliers, under the phones and the fridge area dont think they clean this enough during they servicing of rooms i pointed it out to front desk manager and the room cleaners with pictures and got someone to come and clean it properly. Rooms are large and fairly comfortable meals at bufffet are very indian or should i say south indian basically similar stuff all of the 9 days i stayed here. Its a bit away from restaurants, unless u take a cab to go for meals at restaurants Wifi. Shower and bed worked well . Good for a short stay . I moved hotels after 9 days.
Stayed 9 nights in Oct 2023
Response from Rohit Mallick on 23 Oct 2023
Dear Guest Greetings from Welcomhotel Bengaluru!Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Welcomhotel by ITC hotels, Richmond Road, our ultimate endeavor is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around. I have noted with concern your feedback and understood it in detail for corrective actions. Please accept my sincere apologies for reported inconvenience. We hope you give us another opportunity to serve you. My team and I look forward to welcoming you back for a memorable and seamless experience. Responsibly Yours,ROHIT MALLICKGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Aislinn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rohit Mallick on 19 Oct 2023
Dear Guest,Thank you for such a delightful rating of your recent experience at Welcomhotel by ITC Hotels, Richmond Road- As LEED Zero Carbon certified hotel by USGBC. We strive to complement our convenient location with a host of top notch amenities, excellent accommodation, refined facilities & continuous efforts towards ITCs deep rooted commitment towards environment and sustainability goals, all under one roof. Located in central business district, stone throw away from all major attractions like malls, Mg road etc. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at Welcomhotel by ITC Hotels, Richmond Road.Responsibly Yours,ROHIT MALLICKGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

8/10 Good

Gita

Stayed 2 nights in Oct 2023
Response from Rohit Mallick on 11 Oct 2023
Dear Guest,Thank you for taking out the time to post your feedback on this platform. At Welcomhotel by ITC Hotels, Richmond Road. We offer enriching experiences in a tranquil ambiance coupled with world-class amenities and personalized services that augment the stay experience of discerning business and leisure travelers. Our location is central and walkable distance to all major shopping hubs, mg road or even offices in central business district. Our continuous efforts demonstrating our deep commitment towards environment and sustainability makes us fourth hotel to be accredited with special distinction of LEED Zero Carbon certification along with LEED platinum certification by USGBC. I am delighted to know that our personalized service enabled you with a comfortable experience during your visit to our hotel. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon.Responsibly Yours,ROHIT MALLICKGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

2/10 Terrible

renesh

Stayed 2 nights in Sep 2023
Response from Amandeep Kaur on 16 Sept 2023
Dear Guest,Thank you for taking out the time to post your feedback on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Request you to please drop me an email at amandeep.kaur@itchotels.in with the details of your feedback so I can address this better. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a more memorable experience.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

6/10 Okay

Sanjay, Jamshedpur

Stayed 2 nights in Aug 2023
Response from Amandeep kaur on 25 Sept 2023
Dear Guest,Thank you for taking out the time to post your feedback on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Request you to please drop me an email at amandeep.kaur@itchotels.in with the details of your feedback so I can address this better. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a more memorable experience.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

4/10 Poor

James

Stayed 8 nights in Aug 2023
Response from Amandeep kaur on 2 Sept 2023
Dear Guest,Thank you for taking out the time to post your feedback on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Request you to please drop me an email at amandeep.kaur@itchotels.in with the details of your feedback so I can address this better. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a more memorable experience.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Savio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi I would specially like to mention the restaurant service(Jacaranda) .Mr Yusuf and the staff were highly professional yet patient and was a pleasure to see their smiling faces although they work from morning to evening.Extremely courteous and helpful.A special Thank You to them.The room service was also great.We had an issue with the tap and it was replaced within 10 mins of raising the complaint. At the greet/check-in Mr Denis took care of all the formalities on check in.The room was clean however it is now looking jaded and probably needs a makeover(I have now stayed at this hotel over my last 3 visits) Thank you for making our stay worthwhile especially since we have a special needs child. Thank you again Sincerely, Savio
Stayed 4 nights in Aug 2023
Response from Amandeep kaur on 14 Aug 2023
Dear Guest, Thank you for the wonderful appraisal. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. Many thanks once again and It would be our delight to welcome you back to Welcomhotel by ITC Hotels, Richmond Road.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Harmeet

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Amandeep kaur on 8 Aug 2023
Dear Guest,Thank you for such a delightful rating of your recent experience at Welcomhotel by ITC Hotels, Richmond Road- As LEED Zero Carbon certified hotel by USGBC. We strive to complement our convenient location with a host of top notch amenities, excellent accommodation, refined facilities & continuous efforts towards ITCs deep rooted commitment towards environment and sustainability goals, all under one roof. Located in central business district, stone throw away from all major attractions like malls, Mg road etc. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at Welcomhotel by ITC Hotels, Richmond Road.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Balamurali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very professional. Made our stay so pleasant
Stayed 5 nights in Jul 2023
Response from AMANDEEP KAUR on 11 Jul 2023
Dear Mr. Kappagantula,Thank you for such a delightful rating of your recent experience at Welcomhotel by ITC Hotels, Richmond Road- As LEED Zero Carbon certified hotel by USGBC. We strive to complement our convenient location with a host of top notch amenities, excellent accommodation, refined facilities & continuous efforts towards ITCs deep rooted commitment towards environment and sustainability goals, all under one roof. Located in central business district , stone throw away from all major attractions like malls , Mg road etc. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at Welcomhotel by ITC Hotels, Richmond Road.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Anupam, Abu Dhabi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located centrally in Bangalore. Excellent experience overall.
Stayed 5 nights in Jun 2023
Response from AMANDEEP KAUR on 5 Jul 2023
Dear Mr.Tiwari,Thank you for taking out the time to post your feedback on this platform. At Welcomhotel by ITC Hotels, Richmond Road. We offer enriching experiences in a tranquil ambiance coupled with world-class amenities and personalized services that augment the stay experience of discerning business and leisure travelers. Our location is central and walkable distance to all major shopping hubs, Mg road or even offices in central business district. Our continuous efforts demonstrating Our deep commitment towards environment and sustainability makes us fourth hotel to be accredited with special distinction of LEED Zero Carbon certification along with LEED platinum certification by USGBC. I am delighted to know that our personalized service enabled you with a comfortable experience during your visit to our hotel. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

8/10 Good

Tomoharu

Stayed 9 nights in Jun 2023
Response from Amandeep kaur on 27 Jul 2023
Dear Guest, Thank you for taking out the time to post your feedback on this platform. At Welcomhotel by ITC Hotels, Richmond Road. We offer enriching experiences in a tranquil ambiance coupled with world-class amenities and personalized services that augment the stay experience of discerning business and leisure travelers. Our location is central and walkable distance to all major shopping hubs, mg road or even offices in central business district. Our continuous efforts demonstrating our deep commitment towards environment and sustainability makes us fourth hotel to be accredited with special distinction of LEED Zero Carbon certification along with LEED platinum certification by USGBC. I am delighted to know that our personalized service enabled you with a comfortable experience during your visit to our hotel. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Viola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from AMANDEEP KAUR on 11 Jul 2023
Dear Ms. Wright,Thank you for such a delightful rating of your recent experience at Welcomhotel by ITC Hotels, Richmond Road- As LEED Zero Carbon certified hotel by USGBC. We strive to complement our convenient location with a host of top notch amenities, excellent accommodation, refined facilities & continuous efforts towards ITCs deep rooted commitment towards environment and sustainability goals, all under one roof. Located in central business district , stone throw away from all major attractions like malls , Mg road etc. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at Welcomhotel by ITC Hotels, Richmond Road.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

6/10 Okay

Vivek

Stayed 2 nights in Apr 2023
Response from Amandeep Kaur on 17 Apr 2023
Dear Mr. Mehta,Thank you for taking out the time to post your feedback on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Please accept my sincere apologies for reported inconvenience.It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a more memorable experience.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Kulvinder

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Amandeep Kaur on 17 Apr 2023
Dear Mr. Singh,Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. Welcomhotel by ITC Hotels, Bengaluru stands for best-in-class service –We are just a walking distance from bustling Mg Road, offering an ideal venue for the savvy and young business travellers, where cool and breezy ambience is blended seamlessly with spirited and efficient service. The hotel is LEED Zero Carbon Certified by USGBC with its various sustainable measures like 99 per cent power requirement met by windmills, Heat Pumps for Hot Water Generation, STP for reclaiming used water etc., has emerged as a model of environmental stewardship demonstrating ITCs deep commitment to wards environment and sustainability goals. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

6/10 Okay

Sanjay, Jamshedpur

Business traveller
Disliked: Property conditions & facilities
a hotel which is excellently located and priced, however all good things come at a price hence the customer service was not to good
Stayed 2 nights in Mar 2023
Response from Amandeep Kaur on 24 Mar 2023
Dear Mr. Relan,Greetings from Welcomhotel Bengaluru!Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Welcomhotel by ITC hotels, Richmond Road, our ultimate endeavor is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around. I have noted with concern your feedback understood it in detail for corrective actions. Please accept my sincere apologies for reported inconvenience. We hope you give us another opportunity to serve you. My team and I look forward to welcoming you back for a memorable and seamless experience. Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Mythily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is well
All is well
Stayed 1 night in Mar 2023
Response from Amandeep Kaur on 24 Mar 2023
Dear Mr. Govind,Thank you for such a delightful rating of your recent experience at Welcomhotel by ITC Hotels, Richmond Road- As LEED Zero Carbon certified hotel by USGBC. We strive to complement our convenient location with a host of top notch amenities, excellent accommodation, refined facilities & continuous efforts towards ITCs deep rooted commitment towards environment and sustainability goals , all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at Welcomhotel by ITC Hotels, Richmond Road.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

6/10 Okay

C S

Needs some refurbishing Sagging mattresses, etc
Stayed 2 nights in Mar 2023
Response from Amandeep Kaur on 24 Mar 2023
Dear Mr. Chatterjee,Thank you for taking out the time to post your feedback on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around your sleep experience.Please accept our sincere apologies for the reported inconvenience. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a seamless and a memorable experience.Responsibly Yours,AMANDEEP KAURGENERAL MANAGER

10/10 Excellent

Arvinder singh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely cheerful staff .
Stayed 1 night in Mar 2023
Response from Amandeep Kaur on 10 Mar 2023
Dear Mr. Chawla,Thank you for such a delightful rating of your recent experience at Welcomhotel by ITC Hotels, Richmond Road- As LEED Zero Carbon certified hotel by USGBC. We strive to complement our convenient location with a host of top notch amenities, excellent accommodation, refined facilities & continuous efforts towards ITCs deep rooted commitment towards environment and sustainability goals , all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at Welcomhotel by ITC Hotels, Richmond Road.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

8/10 Good

anil, kingstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were comfortable but dining options and buffet were quite basic. Very limited options compared to other similar properties. Hotel was quiet and close to the city center.
Stayed 4 nights in Feb 2023
Response from Amandeep Kaur on 10 Mar 2023
Dear Mr. JiandaniGreetings from Welcomhotel Bengaluru!Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Welcomhotel by ITC hotels, Richmond Road, our ultimate endeavor is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around your dining experience. Please accept my sincere apologies for reported inconvenience. We hope you give us another opportunity to serve you. My team and I look forward to welcoming you back for a memorable and seamless experience. Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

8/10 Good

Manoj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Amandeep Kaur on 18 Feb 2023
Dear Ms Chaturvedi, Thank you for taking out the time to post your feedback on this platform. At Welcomhotel by ITC Hotels, Richmond Road. We offer enriching experiences in a tranquil ambiance coupled with world-class amenities and personalized services that augment the stay experience of discerning business and leisure travelers. Our continuous efforts demonstrating Our deep commitment towards environment and sustainability makes us fourth hotel to be accredited with special distinction of LEED Zero Carbon certification along with LEED platinum certification by USGBC. I am delighted to know that our personalized service enabled you with a comfortable experience during your visit to our hotel. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Sheela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this property for a restful stay. Friendly helpful staff. Excellent selection of cuisines. Daily housekeeping, fresh towels and generous supply of toiletries.
Stayed 3 nights in Feb 2023
Response from Amandeep Kaur on 18 Feb 2023
Dear Ms. Sheth,Thank you for such a delightful rating of your recent experience at Welcomhotel by ITC Hotels, Richmond Road- As LEED Zero Carbon certified hotel by USGBC. We strive to complement our convenient location with a host of top notch amenities, excellent accommodation, refined facilities & continuous efforts towards ITCs deep rooted commitment towards environment and sustainability goals , all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at Welcomhotel by ITC Hotels, Richmond Road.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

8/10 Good

Bharti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, access to the best locations needed for business or leisure travel. I enjoyed my stay. Thanks
Stayed 16 nights in Jan 2023
Response from Amandeep Kaur on 4 Feb 2023
Dear Ms Ganju,Thank you for such a delightful rating of your recent experience at Welcomhotel by ITC Hotels, Richmond Road- As LEED Zero Carbon certified hotel by USGBC. We strive to complement our convenient location with a host of top notch amenities, excellent accommodation, refined facilities & continuous efforts towards ITCs deep rooted commitment towards environment and sustainability goals , all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at Welcomhotel by ITC Hotels, Richmond Road.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

6/10 Okay

Ramachandran, Chesterfield

Liked: Cleanliness, amenities, property conditions & facilities
This is an over-hyped but average property. Service is spotty - especially at the restaurant and at checkout. Polite, well meaning staff but many are poorly trained. Clean rooms and bathrooms but age old design. Restaurant food is of excellent quality. But service is a hit-and-miss! Centrally located, close to a crowded traffic intersection. Has a gym and a spa. Both are functional but nothing much to write home about. The famous ITC brand is not reflected in their staff training, checkout procedures, management quality, or customer care practices. Most certainly, not VIP grade as claimed! Very immature management. Would not recommend.
Stayed 14 nights in Jan 2023
Response from Amandeep Kaur on 4 Feb 2023
Dear Mr Lakshmanan,Thank you for taking out the time to post your feedback on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Please accept our sincere apologies for reported inconvenience.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Sharda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was awesome. The staff were friendly along with the service. The hotel is also clean. We would definitely be staying here again.
Stayed 4 nights in Jan 2023
Response from Amandeep Kaur on 4 Feb 2023
Dear Mr. Pinnock, Thank you for taking out the time to post your feedback on this platform. At Welcomhotel by ITC Hotels, Richmond Road. We offer enriching experiences in a tranquil ambiance coupled with world-class amenities and personalized services that augment the stay experience of discerning business and leisure travelers. Our continuous efforts demonstrating Our deep commitment towards environment and sustainability makes us fourth hotel to be accredited with special distinction of LEED Zero Carbon certification along with LEED platinum certification by USGBC. I am delighted to know that our personalized service enabled you with a comfortable experience during your visit to our hotel. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Nagesh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Helpful staff. Excellent breakfast buffet. Loved the reusable glass bottle-water service.
Response from Amandeep Kaur on 4 Feb 2023
Dear Mr Pobbathi, Thank you for the wonderful appraisal. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers enriching experiences backed by world-class amenities as well as comfort that is only second to a home along with its continuous efforts towards ITC commitment towards sustainable goals. It indeed is very encouraging and motivating for all of us to receive such positive feedback and equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. Many thanks once again and It would be our delight to welcome you back to Welcomhotel by ITC Hotels, Richmond Road.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELS RICHMOND ROAD, BENGALURU

10/10 Excellent

Sajo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Amandeep Kaur on 31 Dec 2022
Dear Mr Joseph,Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. Welcomhotel by ITC Hotels, Bengaluru stands for best-in-class service – we are stylish hotels with young, vibrant and tech-enabled features, offering an ideal venue for the savvy and young business travellers, where cool and breezy ambience is blended seamlessly with spirited and efficient service. The hotel is LEED Zero Carbon Certified by USGBC with its various sustainable has emerged as a model of environmental stewardship demonstrating ITCs deep commitment to wards environment and sustainability goals. Your kind feedback and encouraging words is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Pradeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Amandeep Kaur on 10 Dec 2022
Dear Mr Pradeep,Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. Welcomhotel by ITC Hotels, Bengaluru stands for best-in-class service – we are stylish hotels with young, vibrant and tech-enabled features, offering an ideal venue for the savvy and young business travelers, where cool and breezy ambience is blended seamlessly with spirited and efficient service. The hotel is LEED Zero Carbon Certified by USGBC with its various sustainable measures like99 per cent power requirement met by windmills, Zero Mile water, STP for reclaiming used water etc., has emerged as a model of environmental stewardship demonstrating ITCs deep commitment to wards environment and sustainability goals. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Vivek

Stayed 1 night in Oct 2022
Response from Amandeep Kaur on 25 Oct 2022
Dear Guest,Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. Welcomhotel by ITC Hotels, Bengaluru stands for best-in-class service – we are stylish hotels with young, vibrant and tech-enabled features, offering an ideal venue for the savvy and young business travelers, where cool and breezy ambience is blended seamlessly with spirited and efficient service. The hotel is LEED Zero Carbon Certified by USGBC with its various sustainable measures like 99 per cent power requirement met by windmills, Zero Mile water, Chemical Free Water Treatment in Cooling Towers, Heat Pumps for Hot Water Generation, STP for reclaiming used water etc., has emerged as a model of environmental stewardship demonstrating ITCs deep commitment to wards environment and sustainability goals. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Sejo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the stay at the property.The breakfast was awesome and very good team of property staff.Hats off to make our 3 day stay awesome
Stayed 3 nights in Sep 2022
Response from Amandeep Kaur on 18 Sept 2022
Dear Guest,Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. At Welcomhotel by ITC Hotels, Richmond Road- A LEED ZERO CARBON certified hotel by USGBC, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Responsibly Yours,AMANDEEP KAURGENERAL MANAGERWELCOMHOTEL BY ITC HOTELSRICHMOND ROAD, BENGALURU

10/10 Excellent

Sujatha

Stayed 1 night in Jun 2022
Response from Amandeep Kaur on 24 Jun 2022
Dear Ms. George, Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. At Welcomhotel by ITC Hotels, Richmond Road, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.

6/10 Okay

C S

Liked: Cleanliness
Could hv been more cleaner
Stayed 2 nights in May 2022
Response from Amandeep Kaur on 24 Jun 2022
Dear Mr. Chatterjee, Greetings from WelcomHotel Bengaluru! Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Welcomhotel by ITC hotels, Richmond Road, our ultimate endeavor is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around . I have noted with concern your feedback on housekeeping and understood it in details for corrective actions. Rest assured that this has been personally addressed. Please accept my sincere apologies for reported inconvenience. We hope you give us another opportunity to serve you. My team and I look forward to welcoming you back for a memorable and seamless experience.

10/10 Excellent

tenzing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very courteous & professional. The environment was very chill, calm & clean. The night staff front desk was very helpful, on time, & did his job perfectly. Overall our stay at Welcome Hotel was Excellent.
Stayed 2 nights in Mar 2022
Response from Amandeep Kaur on 19 Mar 2022
Dear Ms. Tenzing, Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. At Welcomhotel by ITC Hotels, Richmond Road, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel. Responsibly Yours, AMANDEEP KAUR GENERAL MANAGER WELCOMHOTEL BY ITC HOTELS RICHMOND ROAD, BENGALURU

8/10 Good

Rethi

Stayed 1 night in Feb 2022
Response from Amandeep Kaur on 5 Mar 2022
Dear Ms. Rethi, Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. At Welcomhotel by ITC Hotels, Richmond Road, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel. Responsibly Yours, AMANDEEP KAUR GENERAL MANAGER WELCOMHOTEL BY ITC HOTELS RICHMOND ROAD, BENGALURU

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Amandeep Kaur on 3 Jan 2022
Dear Mr. Matt, Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. At Welcomhotel by ITC Hotels, Richmond Road, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel. Responsibly Yours, AMANDEEP KAUR GENERAL MANAGER WELCOMHOTEL BY ITC HOTELS RICHMOND ROAD, BENGALURU

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Amandeep Kaur on 6 Dec 2021
Dear Guest, Many thanks for your wonderful rating. We are delighted to receive your feedback of appreciation regarding our hotel. At Welcomhotel by ITC Hotels, Richmond Road, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel. Responsibly Yours, AMANDEEP KAUR GENERAL MANAGER WELCOMHOTEL BY ITC HOTELS RICHMOND ROAD, BENGALURU

10/10 Excellent

Piyush

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Awesome hotel and nicely located
Stayed 1 night in Sep 2021
Response from Amandeep Kaur on 5 Oct 2021
Dear Mr. Piyush, Greetings from WelcomHotel by ITC Hotels, Bengaluru! Thank you for choosing our hotel for your stay. Your feedback is highly valuable and appreciated. You are important to us. We look forward to welcoming you again in the near future. Responsibly Yours, Amandeep Kaur General Manager WelcomHotel By ITC Hotels Richmond Road, Bengaluru

10/10 Excellent

Omkar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Amandeep Kaur on 28 Sept 2021
Dear Mr. Omkar, Greetings from WelcomHotel by ITC Hotels, Bengaluru! Thank you for choosing our hotel for your stay. Your feedback is highly valuable and appreciated. You are important to us. We look forward to welcoming you again in the near future. Responsibly Yours, Amandeep Kaur General Manager WelcomHotel By ITC Hotels Richmond Road, Bengaluru

6/10 Okay

Naveed

Travelled with family
Liked: Cleanliness
Checkin time was 3.00pm but taken long to checkin 3.40 we have to wait
Stayed 2 nights in Sep 2021
Response from Amandeep Kaur on 16 Sept 2021
Dear Mr. Naveed, Greetings from Welcomhotel by ITC Hotels, Richmond Road,Bengaluru! Thank you for taking out the time to post your feedback on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. I have noted your concern regarding arrival experience and rest assured the same is taken up with the concerned to prevent any reoccurrence. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a more memorable and seamless experience.Yours most certainly is a relationship we cherish. Please do not hesitate to get in touch with me for any assistance whatsoever. Responsibly Yours, Amandeep Kaur General Manager WelcomHotel By ITC Hotels Richmond Road, Bengaluru

10/10 Excellent

Manikandan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Amandeep Kaur on 10 Sept 2021
Dear Guest, Greetings from WelcomHotel by ITC Hotels, Bengaluru! Thank you for choosing our hotel for your stay. Your feedback is highly valuable and appreciated. You are important to us. We look forward to welcoming you again in the near future. Responsible Yours, Amandeep Kaur General Manager WelcomHotel By ITC Hotels Richmond Road, Bengaluru