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Reviews of The Elanza Hotel

4 out of 5
The Elanza Hotel
88/2 Richmond Road, Bengaluru, Karnataka

Reviews

8.4

Very good

Rating 10 - Excellent. 168 out of 365 reviews" "
Rating 8 - Good. 141 out of 365 reviews" "
Rating 6 - Okay. 32 out of 365 reviews" "
Rating 4 - Poor. 9 out of 365 reviews" "
Rating 2 - Terrible. 15 out of 365 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Samip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bengaluru short stay
Nice big room. Very clean and good location for the cricket stadium and Church Street bars.
Stayed 2 nights in Oct 2023

10/10 Excellent

Namit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and decent. Room was also comfortable and definitely boutique. I would recommend this place to those going to Bangalore.
Stayed 4 nights in Apr 2023

4/10 Poor

Wilson

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not as per reviews or ratings
The hotel overall feels a bit dark but rooms have plenty of lightings. Room was big enough like pictures but pillows were very “tired”, the bed linen the same way, had a small hole on it but had a comfortable sleep. The worst was the shower, only slightly warm water and rain shower had was non functional and rusty. wifi and wired connections were good. Breakfast was normal. Some places to eat around but May not be the best .
Stayed 1 night in Jan 2023

2/10 Terrible

Tsering

Stayed 2 nights in Jan 2023

8/10 Good

Batmagnai

Stayed 1 night in Nov 2022

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i only stayed 4 hours, it was that bad

4/10 Poor

Tsering

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
review
i have been staying in this hotel from past 8 years. But haven't had chance from past 2 year after covid. This was first time after covide and the hotel quality has declined a lot. The room i stayed in, had broken chair, faulty water system, dirty sheets & no basic toilet article except a toothbrush & paste. The sofa was dirty and torn apart. The A/C control system was broken, except either keep it on or switch it off. overall was poor stay feeling this time.
Stayed 4 nights in Sep 2022

8/10 Good

Sandeep

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

BALAKRISHNAN

Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. That’s about it. The couch was stained badly. No coffee in room. Bathroom not clean. I guess you get what you pay for.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
For thr price they charge, it is a decent hotel but having Ants near the coffee maker in the room is what pissed us off.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front Office Manager on 29 Jan 2020
Dear Sir, Thank you for your valuable comments

8/10 Good

AGNES DORRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Nice modern hotel that met my expectations.
Stayed 3 nights in Jan 2020
Response from Front Office Manager on 14 Jan 2020
Dear Sir, Thank you for your valuable feedback

8/10 Good

Vinod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Front Offie Manager on 3 Jan 2020
Dear Guest, Thank you for your valuable feedback Team Elanza look forward for your next visit in bangalore

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I've ever stayed in. Poor sanitation, poor breakfast, strong noize at night, not customer oriented stuff. I've booked and prepaid a hotel for 2 weeks, checked out after the first day with an explanation to the hotel employees of the reasons. They rejected to refund money for the stay which is 14 nights was just a "present" to them
Stayed 15 nights in Nov 2019
Response from Front Offce Manager on 22 Nov 2019
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore.

4/10 Poor

Arun

Travelled with group
Disliked: Property conditions & facilities, room comfort
Disappointed
The bed was not comfortable and pillows were very old and didn't give any support. I stayed at this hotel for over half a dozen times. I requested for two hours late check out which was declined. When I left my room at 12:00 noon, there was 5 vacated room waiting to be cleaned and there was nobody working on that floor to clean rooms. What was the logic denying late checkout to a repeat guest when nobody was going to clean my room for over next 3 hours???
Stayed 4 nights in Nov 2019
Response from Front office manager on 20 Nov 2019
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore.

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2019
Response from front office manager on 20 Nov 2019
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too small rooms and AC didn't work properly. the bed spread and sheets were not very clean. Also it had poor lighting
Stayed 3 nights in Sep 2019
Response from Front Office Manager on 2 Oct 2019
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore.

10/10 Excellent

Abdulla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and Helpful
Wonderful stay. Staff are very friendly, very helpful and trustworthy. Thank you so much for your service.
Stayed 3 nights in Sep 2019
Response from Front office manager on 16 Sept 2019
Dear Sir, Thank you so much for the valuable review.Team Elanza will be waiting to serve you in your next visit to Bangalore.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.. good food.. very clean rooms .. great stuff
Stayed 2 nights in Jul 2019
Response from Front office manager on 2 Aug 2019
Dear Sir, Thank you for your valuable review.Team Elanza will look forward for your next visit in Bangalore

10/10 Excellent

Sanjeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe if the staff will serve with a smile instead of a very pale look
Stayed 1 night in Jul 2019
Response from Front Office Manager on 7 Sept 2019
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Front Office Manager on 19 Jul 2019
Dear Sir, Thank you for the valuable review Team Elanza look forward for your next visit in Bangalore.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great buffet for dinner. Lovely staff. Decent wine (for once in India!). Was a lovely evening.
Stayed 1 night in May 2019
Response from front office manager on 28 May 2019
Dear Sir, Thank you for valuable feedback.Team Elanza look forward for your next visit in Bangalore.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very good, and the hotel was incredibly clean
Stayed 2 nights in May 2019
Response from Front office manager on 28 May 2019
Dear Sir, Thank you for valuable feedback.Team Elanza look forward for your next visit in Bangalore.

10/10 Excellent

moyukh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Front Office Manager on 24 Apr 2019
Dear Sir, Thank you for your feedback

8/10 Good

Phathiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two-night stay
One of the reasons I chose the hotel was the 12hh00 check in, two hours earlier than most hotels. The rate was reasonable as well. The staff are helpful, but have very serious faces. Breakfast was not to my liking. The area looks dodgy, but was safe to walk at night. TV channels limited to local content. On the main, I had a good stay.
Stayed 2 nights in Mar 2019
Response from FRONT OFFICE MANAGER on 28 Mar 2019
Dear Guest, We thank you for the time taken to give your feedback. We have noted your preferences and opinion and assure you of necessary changes to ensure a better experience. Team Elanza looks forward to hosting you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is at a good location and hotel is clean and nice. Staff are friendly. But lighting in rooms is a concern. Very dim yellow light thus very restricted visibility especially for elderly and children. Room layout and devor is great though. So pls look into the lights. Thanks
Stayed 7 nights in Jan 2019
Response from Front Office Manager on 23 Jan 2019
Dear Sir, Thank you for your valuable feedback.Team Elanza will look forward for your next visit in Bangalore.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility located in the high traffic area. The food needs some change, for foreigners the food is too spicy. Excellent service by the staff.
Stayed 19 nights in Dec 2018
Response from Front office Manager on 23 Jan 2019
Dear Guest, Thank you for your valuable feedback.team Elanza will look forward for your next visit in Bangalore.

6/10 Okay

Neil

Liked: Cleanliness, property conditions & facilities, room comfort
Need guest wifi
I have stayed at the Elanza several times as it is a reliable hotel. All was good this time except that they do not have guest wifi once you have checked out. I think that is a big issue. We all need wifi, all the time, even after checking out (maybe to get a cab on Uber as in my case). Suggest that they address this deficiency
Stayed 1 night in Jan 2019
Response from Front Office Manager on 21 Jan 2019
Dear Guest, We thank you for the time taken to give your feedback. Remedial measures have been initiated. We hope this isolated incident does not deprive us of your valuable patronage. Team Elanza looks forward to welcoming you during your next visit to Bangalore.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice location for shopping around, the breakfast was worst both the days, instead they could have charged and provide a good food
Stayed 2 nights in Dec 2018
Response from Front Office Manager on 3 Jan 2019
Dear Guest, Thank you very much for your valuable feedback. We have shared your feedback with our Chef and we assure you of an improved food quality during your next visit.

8/10 Good

Undisclosed, Maharashtra

Edwin at the receltion was good. Overall experience was average
Stayed 3 nights in Dec 2018
Response from Front Office Manager on 3 Jan 2019
Dear Guest, Thank you very much for your feedback, look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel
Clean well maintained hotel in a fun neighborhood in Bengaluru, not too far to MG Road/Chuch street. The wifi is good and the room was very nice with an excellent overhead shower. The soundproofing is good because I couldn't hear the road at all. The front desk provided as much bottle water as I asked for and the breakfast was reasonably good. My only complaint is that the lights and everything in the room was occupied by a bunch of weird buttons on the wall and nightstand. These were small and hard to read/find and sometimes I had a hard time turning on or off the lights.
Stayed 2 nights in Dec 2018
Response from Front Office Manager on 3 Jan 2019
Dear Guest, Thank you very much for your valuable feedback. We look forward to your next visit

8/10 Good

Ho, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
staff should be more informative
Stayed 4 nights in Dec 2018
Response from Front Office Manager on 3 Jan 2019
Dear Guest, Thank you very much for your valuable feedback. We have initiated the relevant training for better response to guests.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good, clean, modern hotel that is well decorated and maintained.
Stayed 2 nights in Nov 2018
Response from Front Office Manager on 3 Jan 2019
Dear Guest, Thank you very much for your feedback, look forward to your next visit

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in the middle of the city Little compact rooms but very tidy with all required facilities The photos on the website are a little misleading for the dimensions of the rooms and the hotel (I don't think that was intentional though) Food is good but could be turned to great easily. Lot of variety. Serving staff could be more attentive to customers needs without having to be requested for Over all great hotel to stay
Stayed 4 nights in Nov 2018
Response from Front Office Manager on 3 Jan 2019
Dear Guest, Thank you very much for your feedback. We have shared your valuable feedback with our team and we assure you an excellent stay on your next visit

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

shiv, hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel centrally located ane accessible.
Neat & clean. Staff every cordial & room service was punctual.
Stayed 2 nights in Sep 2018

10/10 Excellent

Ricci, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in desperate situation as my previous hotel bookings in South India wr terrible. I thought it’s common for India hotels to be like that. Elanza hotel did a great job. I will definitely recommend this hotel. They have fast check-in/out, housekeeping cleans the room well, good food, fast service, fast internet. I am really thankful to this hotel.
Stayed 3 nights in Aug 2018
Response from sujeesh on 21 Aug 2018
Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Team Elanza looks forward to your next visit.

2/10 Terrible

Mrityunjay, London

Disliked: Staff & service
Avoid this hotel
I booked this hotel on expedia. The terms and conditions do not mention that visitors are not allowed in the room. At the time of checking in, the hotel staff told me there are no visitors allowed in the night (which I understand) but are allowed in the daytime subject to ID proof. To my chagrin, the hotel did not allow my friend to come up in the daytime. They said visitors are not allowed and the night time staff did not know the rules or told incorrectly. While I understand the hotel's right to screen visitors to obviously weed any illegal activity, it was fully incomprehensible to see that legit visitors were not allowed. I had a friend as well as colleague visit me as I was there only for a day and it made sense to meet and work together. Though the premise always exists of meeting people outside, I was upset with the misinformation. I wouldnt have booked a room in the hotel otherwise. As a matter of principle I checked out after one day even though I had paid for 2 days. The hotel is not bothered about customer experience nor to use its common sense where applicable. I am now following up with Expedia for refund (due to misinformation or omission of details)
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
They put me in smoking room though i clearly asked for non-smoking room. Was reluctant to change it until I insisted that you should do it per contract. Was not flexible.
Stayed 2 nights in Aug 2018
Response from sujeesh on 21 Aug 2018
Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Team Elanza looks forward to your next visit.

6/10 Okay

Vandana, Pune. India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expedia says its 4 star property whereas hotel manager said its 3 star property. Pls correct it.
Stayed 1 night in Jul 2018
Response from sujeesh on 21 Aug 2018
Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Team Elanza looks forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel staff are really nice and we enjoyed our stay. They tried their best to meet all our needs.
Stayed 7 nights in Jun 2018

10/10 Excellent

Erfan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to be around Richmond Circle.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 6 nights in May 2018
Response from sujeesh on 23 May 2018
Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Team Elanza looks forward to your next visit.

8/10 Good

GHANSHYAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sujeesh.S on 14 May 2018
Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Team Elanza looks forward to your next visit.

10/10 Excellent

Eibhlis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money and great staff!
Lovely clean hotel. Great selection for breakfast every morning and lovely food. Staff were extremely friendly and welcoming from the porters greeting us on arrival, the staff on reception to the staff in the restaurant! Everyone of them were polite and always smiling especially Manesh in the restaurant. The beds were extremely comfortable! Would definitely recommend this hotel and will gladly return!
Response from sujeesh on 20 Apr 2018
Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Team Elanza looks forward to your next visit.

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Restaurant Rowdies Disrupted Otherwise Great Stay
I enjoyed my nice room, the helpful staff, room service, and the food selections for both morning and evening meals in the restaurant. One issue I had was with the front desk staff not following through on my request to speak with a manager about a problem that took place while I was in the restaurant early one morning and a group of men (not hotel guests) started fighting. As the only other guest in the restaurant at the time, i quickly left my table, alerted the front desk, and went back up to my room. As the morning progressed, i had to make several trips to front desk to finally speak to a manager to make sure he knew what happened. As i shared with him about the incident in the restaurant: security should have been alerted much more quickly, the rowdy group dismissed from the restaurant, and the comfort of paying hotel guests taken into consideration. Other than saying, “Sorry, sir,” he did nothing to make amends for the incident. I hope he clarified with his staff what to do differently next time, should this happen again. The lack of a manager on duty before 10:30am may need to be reconsidered
Response from sujeesh on 12 Apr 2018
Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Team Elanza looks forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right in the heart of town!
Great hotel, nice comfortable rooms, awesome breakfast and very pleasing staff!
Stayed 1 night in Mar 2018
Response from sujeesh on 3 Apr 2018
Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Team Elanza looks forward to your next visit.

8/10 Good

Lian

Liked: Cleanliness, staff & service
Good stay but hotel doesn’t feel 4 star
I stayed here for 10 nights for business. The stay overall was very pleasant but the hotel is slightly dated and doesn’t feel particularly 4 star. Good things about the hotel: staff friendly with good service, shower was great with rain shower head, complimentary bottled water and complimentary breakfast. Not so good things: I wasn’t able to check in early meaning I had to sit in the lobby for 3+ hours after an overnight flight, some of the bedroom switches were connected incorrectly, e.g., the switch for ‘make my room’ actually turned the ‘laundry collection’ on. The room was on the 4th floor with quite a noisy generator above. Lastly, the bed itself wasn’t very comfortable.
Stayed 10 nights in Feb 2018
Response from sujeesh.s on 5 Apr 2018
Thank you for your comments. I apologize for the problems that you encountered during your stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. We hope this isolated incident does not deprive us of your valuable patronage. Thank you for staying with us, and we look forward to another chance to serve you.