Location is ideal if you are one to travel by public transit, the metro is conveniently located in front of the hotel entrance, they interior of the hotel is beautiful including the garden/pool area. As for the Customer service it was ok ok , I have stayed in many hotels across India and this is for sure on the could use improvement side.
My biggest complaint is the breakfast experience. There were long waits for the breakfast even though there were several empty tables. Once seated service was lacking !! Water was never served , wait staff were not attentive , food quality was subpar , you easily got the impression that the staff were not happy with their work environment. I noted one specific moment when a staff member in the kitchen was impatiently ringing the bell and giving the wait staff a hard time.