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Reviews of JW Marriott Hotel Bengaluru

5 out of 5
JW Marriott Hotel Bengaluru
24/1 Vittal Mallya Road, Bengaluru, Karnataka

Reviews

9.2

Wonderful

Rating 10 - Excellent. 111 out of 162 reviews" "
Rating 8 - Good. 36 out of 162 reviews" "
Rating 6 - Okay. 9 out of 162 reviews" "
Rating 4 - Poor. 3 out of 162 reviews" "
Rating 2 - Terrible. 3 out of 162 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Darshana

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Gonchikar, Duluth

Stayed 3 nights in Dec 2023

10/10 Excellent

DEBASHISH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to UBCT
Stayed 2 nights in Nov 2023

10/10 Excellent

NARENDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Everything!!
Stayed 6 nights in Jul 2023

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great staff and service, amazing buffet and restaurants, and located right next to UB City mall for shopping and more restaurant choices.
Stayed 11 nights in Jun 2023

10/10 Excellent

Kartik, encinitas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing Hotel - perhaps the best of all I have stayed in all my world travels. The staff is beyond compliments - each one putting in so much by way of care and dedication. My daughter suffers from Celiac Disease and just one mention of that at the check in (reception) was met with every chef reaching out to ensure meals were prepared for her with the utmost concern and precautions. Chef Rama, Sunil, Gopal all deserve special mention here. The front desk is very responsive to every need. I an go on and on about the cleanliness, maintenance, fcomfort and other attributes that everyone mentions here - they are all impeccable! I will return here on my next visit to Bangalore. Keep up the good work, please!
Stayed 6 nights in Jun 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in May 2023

10/10 Excellent

RAJI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Scott

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Marnonette, seattle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent stay! Our package came with daily breakfast and your choice of lunch or dinner. I highly recommend this package as the food in their main restaurant is excellent. They had both Indian and non-Indian options, which was great. Our room came with a bath which was great, but it was not adequately cleaned upon our check in. When we notified the staff, it took some time for them to respond but eventually they did. Otherwise, cleanliness and service were excellent and quick.
Stayed 3 nights in Apr 2023

10/10 Excellent

Karen

Stayed 8 nights in Mar 2023

8/10 Good

Rohan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and very centrally located
This was my first stay here at the JW Marriott Bangalore near UB city. The hotel is very nice and I had a very enjoyable stay. Pros: Nice hotel, nice rooms - well appointed, very good breakfast, good service (room service was reasonably quick and efficient) Cons: The key cards and their readers in the lifts as well as on room doors have issues. Almost all the guests i interacted with in the lifts had the same issues. This definitely needs immediate attention. It is a source of unnecessary irritation and inconvenience. Overall no major issues and I would give it 4.5 stars out of 5.
Stayed 3 nights in Jun 2022
Response from Gaurav Sinha on 21 Jun 2022
Dear Rohan, I would like to thank you for taking the time to share your experience on this esteemed platform. While we are glad to learn that you were impressed with our expansive rooms, delectable breakfast and personalized service. We are extremely concerned to know that your stay with us was less than satisfactory. Kindly accept our heartfelt apologies for the inconvenience faced by you. We have duly noted your feedback regarding the key card error. Please be assured, we have shared your feedback with our Front Office Manager to look into the matter and give the seriousness it deserves. We request you to let us know a suitable day and time to speak with you to assure that this was an aberration and not reflection of our otherwise high standard. Once again, my heartfelt apologies for what happened during your stay. Please consider giving us an opportunity to redeem ourselves by showcasing the service standards we are known for. I stand committed along with my team to ensure that all your future stays will both be comfortable and memorable. The team and I look forward to welcoming you to JW Marriott Hotel Bengaluru Warm Regards, Hotel Manager JW Marriott Hotel Bengaluru

8/10 Good

Suhasini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay.. great location.
Stayed 3 nights in May 2022
Response from Gaurav Sinha on 16 Jun 2022
Dear Guest, Thank you for sparing your valuable time to share such a wonderful review on your experience with us. We are glad to know that you had a wonderful stay at our hotel and were impressed with our hospitality and ideal location, near Cubbon Park and UB City. We are proud to have an ambassador in you and look forward to welcoming you back. Warm Regards, Hotel Manager JW Marriott Hotel Bangalore

10/10 Excellent

Sharan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent guest service, very well maintained property, rapid response time from staff, generous sized rooms & fantastic dining options. The breakfast & dinner buffets offered a wide variety of cuisine & dietary options.
Stayed 1 night in May 2022
Response from Gaurav Sinha on 16 Jun 2022
Dear Guest, Thank you for sparing your valuable time to share such a wonderful review on your experience with us. At JW Marriott Hotel Bengaluru we create environments and experiences that foster togetherness and leave our guests feeling nurtured with a deep sense that “all is well.” It is indeed a pleasure to learn that you had a memorable experience at our hotel and were delighted with our expansive rooms, sumptuous buffet prepared by our seasoned Chefs coupled with impeccable service extended by our thoughtful team members. We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back. Warm Regards, Hotel Manager JW Marriott Hotel Bangalore

8/10 Good

Roy

Liked: Cleanliness, staff & service, room comfort
Best Hotel in town... well almost.
The staff were amazing. Though the rooms wore a jaded look, the overall comfort level was above average for the region. The bathroom towel hook was loose and fell just missing my foot. It needs to be tightened. Informed housekeeping who in turn informed the engineer to fix it. The customer relations officer in particular took good care of me.
Stayed 4 nights in Apr 2022
Response from Gaurav Sinha, Hotel Manager on 28 Apr 2022
Dear Roy, I would like to thank you for taking the time to share your experience with us. While we are glad to learn that you were impressed with our thoughtful team members, we regret to know that certain aspects of your stay were less than satisfactory. Kindly accept our sincere apologies for the inconvenience faced by you. Please be assured, we have shared your feedback with our Executive Housekeeper and Chief Engineer to look into the same and ensure that this would not repeat in future. The issue experienced by you should have been prevented from happening if we are to pride ourselves as quality hospitality service providers. I stand committed along with my team to ensure that all your future stays will both be comfortable and memorable. My team and I, look forward to hosting you back soon. Warm Regards, JW Marriott Hotel Bengaluru

8/10 Good

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Ashok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite staff, clean rooms, best food and great pool side cafe
Stayed 1 night in Dec 2021
Response from Gaurav Sinha on 13 Apr 2022
Dear Ashok, Thank you for sparing your valuable time to share such a kind review on your experience with us. At JW Marriott Hotel Bengaluru we create environments and experiences that foster togetherness and leave our guests feeling nurtured and with a deep sense that “all is well.” It is indeed a pleasure to know that you had a memorable stay at our hotel and were delighted by the warm hospitality, spacious rooms and flavorful food prepared by our seasoned Chefs. Your positive feedback will act as source of inspiration for us. We are committed to offer you the most pleasant and comfortable stay on each of your future visits and look forward to welcoming you back. Warm Regards, Gaurav Sinha Hotel Manager JW Marriott Hotel Bengaluru

10/10 Excellent

ROHIT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Was wonderful staying
Stayed 1 night in Feb 2022
Response from Hotel Manager, JW Marriott Hotel Bangalore on 28 Feb 2022
Dear Guest, Greetings from JW Marriott Hotel Bengaluru! Thank you for sharing a positive feedback on your recent visit to our hotel. The team and I look forward to welcoming you to JW Marriott Hotel Bengaluru. Warm Regards Gaurav Sinha

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice experience , especially the satff at the restaurant and housekeeping.
Stayed 3 nights in Feb 2022
Response from Hotel Manager, JW Marriott Hotel Bengaluru on 23 Feb 2022
Dear Guest, Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a warm stay at our hotel and were impressed with the thoughtful service extended by our team members at the restaurant and the housekeeping team members. We are proud to have an ambassador in you and look forward to welcoming you back. Warm Regards Gaurav Sinha

8/10 Good

Sandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious , but there was dust in the room, was not cleaned properly..
Stayed 1 night in Dec 2021
Response from Gaurav Sinha on 6 Jan 2022
Dear Sandeep, I would like to thank you for taking the time to share your experience on this esteemed platform. While we are glad to learn that you liked the room , we regret to know that certain aspects of your stay were less than satisfactory. Kindly accept our sincere apologies for the inconvenience faced by you. Please be assured we have shared your feedback with our Housekeeping Manager to look into the same and ensure that this would not repeat in future. I stand committed along with my team to ensure that all your future stays will both be comfortable and memorable. The team and I look forward to welcoming you to JW Marriott Hotel Bengaluru Warm Regards, Hotel Manager JW Marriott Hotel Bengaluru

10/10 Excellent

Waseef, Dubai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please get ride of auto rickshaw guys who is always try and ripoff hotel guests with unrealistic prices. Plus they got bad attitude and we encountered drunk rickshaw driver.
Stayed 2 nights in Dec 2021
Response from Gaurav Sinha, Hotel Manager on 10 Jan 2022
Dear Guest, Greetings from JW Marriott Hotel Bengaluru! Thank you for sharing your rating on your recent visit to our hotel. It is indeed disheartening to know your visit to our hotel was less than satisfactory. We request you to connect with us at Gaurav.Sinha@marriott.com for us to understand the concerns faced by you. The team and I look forward to welcoming you to JW Marriott Hotel Bengaluru. Warm Regards, JW Marriott Hotel Bengaluru

4/10 Poor

Monis

Disliked: Cleanliness, amenities, property conditions & facilities
Dilapidated and worn out property which looks like it hasn’t been maintained over months . Soiled carpets greet you at the check and you can even find soiled carpets in the room. Smelly aged towels . Strong smell of Mold in the air conditioning system. Certainly not even a 3 star property. I won’t ever recommend this to anyone.
Stayed 3 nights in Nov 2021
Response from Hotel Manager JW Marriott Hotel Benga on 10 Dec 2021
Dear Guest, I would like to thank you for taking the time to share your experience with us. Kindly accept my heartfelt apologies for the inconvenience faced by you during your recent stay. I am extremely concerned to know that you stay with us was less than satisfactory. All of us at JW Marriott Hotel Bangalore endeavour to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. Please be assured we have shared your feedback with our management to look into the matter and give the seriousness it deserves. I take this opportunity to inform you, JW Marriott Hotel Bengaluru is known for its personalized and customized service extended by our dynamic team members. I thank you for sharing your valuable observation with us which will act as a catalyst to improve the quality of our operations. Once again, my heartfelt apologies for what happened during your stay. Please consider giving us an opportunity to redeem ourselves by showcasing the service standards we are known for. My team and I, look forward to hosting you back soon. Warm Regards, Gaurav Sinha

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this property as a gift for my parents. They loved it. Great room, views and amazing breakfast spread! Customer service was also stellar!
Stayed 1 night in Aug 2021

8/10 Good

Raymond

Stayed 2 nights in Jul 2021
Response from Gaurav Sinha on 23 Jul 2021
Dear Guest, Greetings from JW Marriott Hotel Bengaluru! Thank you for leaving us your valuable feedback. We look forward to hosting you at our hotel again and hope to see you soon. Warm Regards, Gaurav Sinha Hotel Manager

8/10 Good

shyam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perils of Covid-19 seen in staff behavior
Probably on the best hotel properties in Bangalore. I've always loved staying here at the JW. Rooms are immaculate, service staff are friendly and accommodating. Although they were very careful in operational compliance because of covid rules in Karnataka, they certainly made sure I was comfortable. There were groups of people standing around next to where we ate lunch, possibly staff from the hotel, which was slightly discomforting because they were staring at us like we were doing something wrong! That can be avoided. People are on-edge, so to speak, so, any group gathering can be avoided, especially in eating areas where we are unmask . I did mention this to the front desk staff when checked out. Ironically, I had my mask off when I spoke with the front office staff and the lady there quickly (and very overzealously) pointed at me and asked me to put on my mask. That I thought was interesting. Otherwise, a good hotel with fantastic rooms.
Stayed 1 night in Jun 2021
Response from Gaurav Sinha on 23 Jul 2021
Dear Shyam, Greetings from JW Marriott, Bengaluru. Thank you for choosing to stay with us and for sharing your valuable feedback. We apologize for the inconvenience faced by you during your stay. While the hotel ensures the highest levels of safety for our guests, we understand that subtle measures can be taken to ensure efficient communication to our patrons. We have taken a note of your feedback and hope to have the chance to welcome you back to our hotel shortly. Warm Regards, Gaurav Sinha Hotel Manager

6/10 Okay

Piyush

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021
Response from Gaurav Sinha on 6 Apr 2021
Dear Guest, Greetings from JW Marriott Hotel Bengaluru! Thank you for leaving us your valuable feedback. We have taken a note of your review and hope to be able to serve you better during your next visit. We look forward to hosting you at our hotel again and hope to see you soon. Warm Regards, Gaurav Sinha Hotel Manager

10/10 Excellent

chandan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Gaurav Sinha on 23 Mar 2021
Dear Guest, Greetings from JW Marriott Hotel Bengaluru! Thank you for choosing to stay with us and leaving us your valuable feedback. Your Kind words towards our hotel, associates and service delight us and encourage us to ensure that we always do our best. We look forward to hosting you at our hotel again and hope to see you soon. Warm Regards, Gaurav Sinha Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, very friendly staff , great location
Stayed 3 nights in Feb 2021
Response from Gaurav Sinha on 23 Mar 2021
Dear Guest, Greetings from JW Marriott Hotel Bengaluru! Thank you for choosing to stay with us and leaving us your valuable feedback. Your Kind words towards our hotel, associates and service delight us and encourage us to ensure that we always do our best. We look forward to hosting you at our hotel again and hope to see you soon. Warm Regards, Gaurav Sinha Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Poor service and management
The service is downright horrible. You would see more courteous staff in Oyo hotels that is 1/4 the price of this property. On the Hotels listing they promised a complimentary room upgrade. However when I went there they gave me the same room I booked and called it an upgraded one, shameful. Swimming pool rooms are a mess and not clean. There are barely any TV channels, bath tubs are small. The property itself is good, in a good location and comfortable. But the service is definitely not that expected from JW Marriott.
Stayed 2 nights in Feb 2021
Response from Gaurav Sinha on 23 Mar 2021
Dear Guest, Greetings from JW Marriott Hotel Bengaluru! Thank you for leaving us your valuable feedback. We are extremely disheartened to learn about your experience at our hotel. We believe in upholding the highest standards of service delivery & product. We have taken a note of your feedback and strive to serve you better during your next visit. We look forward to hosting you at our hotel again and hope to see you soon. Warm Regards, Gaurav Sinha Hotel Manager

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Gaurav Sinha on 23 Mar 2021
Dear Guest, Greetings from JW Marriott Hotel Bengaluru! Thank you for choosing to stay with us and leaving us your valuable feedback. Your Kind words towards our hotel, associates and service delight us and encourage us to ensure that we always do our best. We look forward to hosting you at our hotel again and hope to see you soon. Warm Regards, Gaurav Sinha Hotel Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Gaurav Sinha on 20 Feb 2021
Dear Guest, Greetings from JW Marriott Hotel Bengaluru! Thank you for choosing to stay with us and leaving us your valuable feedback. Your Kind words towards our hotel and service delight us and encourage us to ensure that we always do our best. We look forward to hosting you at our hotel again and hope to see you soon. Warm Regards, Gaurav Sinha Hotel Manager

8/10 Good

THIMMAIAH

Liked: Cleanliness, staff & service, property conditions & facilities
Power snapped for 15 mns
Stayed 1 night in Jan 2021
Response from Gaurav Sinha on 11 Jan 2021
Dear Mr. Thimmaiah, Greetings from JW Marriott Hotel Bengaluru! Thank you for choosing to stay with us and leaving us your valuable feedback. Your Kind words towards our hotel and service delight us and encourage us to ensure that we always do our best. We look forward to hosting you at our hotel again and hope to see you soon. Warm Regards, Gaurav Sinha Hotel Manager

4/10 Poor

John

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Team JW Marriott, Bengaluru on 1 Dec 2020
Dear Mr. John, Greetings from JW Marriott, Bengaluru. We thank you for choosing to stay with us and for sharing your valuable feedback. We are extremely disheartened to learn about your experience at our hotel. Our team has taken a note of your feedback and strives to be able to serve you better during your next stay with us. We look forward to have the opportunity to serve you again shortly. Sincerely, Team JW Marriott, Bengaluru

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff provide excellent hospitality in all departments. The swimming pool was something of a disappointment. Not really suitable for swimming for exercise it's essentially a shallow (4feet) play pool for families with young children. Also the sun does not hit the terrace where the pool resides so it's a disappointment for those who want to swim daily.. It is very clean like all areas of the hotel. What is amazing is the buffet offerings in the JW Kitchen both for lunch and dinner which are excellent. World class. The rooms and coridoors are excellently maintained by a superb housekeeping team.
Stayed 4 nights in Feb 2020
Response from General Manager on 4 Mar 2020
Dear Valued Guest, Greetings from JW Marriott Bengaluru, At the onset, I thank you for choosing to stay with us and sharing your valuable feedback. We are glad that you loved the hotel, we thank you for your kind words of appreciation. With regards to the pool depth, we would like to bring to your notice that the standard pool depth of all 5-star hotels is around 4 feet. Thank you once again for your recent visit and we look forward to welcoming you back soon. Warm Regards, Reuben Kataria General Manager JW Marriott Hotel, Bangalore.

8/10 Good

Abdul Satar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Nikita Das on 7 Jan 2020
Thank you for your feedback.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best and cleanest hotel in india so far.biggest breakfast spread
Stayed 3 nights in Dec 2019
Response from Aakashdeep Singh on 7 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely atmosphere made possible by staff coming together to ensure that guests are treated well Very friendly staff Right from the concierge Mr. Leslie, to mr. Sachdeva front office manager Will stay here whenever I visit Bangalore
Stayed 3 nights in Dec 2019
Response from Aakashdeep Singh on 7 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shivakumar

Stayed 1 night in Dec 2019
Response from Team JW Marriott Hotel Bengaluru on 1 Dec 2020
Dear Valued Guest, Greetings from JW Marriott Bengaluru. At the onset, we would like to thank you for choosing to stay with us and sharing your valuable feedback. We are glad that you loved the hotel, we thank you for your kind words of appreciation.Thank you once again for your recent visit and we look forward to welcoming you back soon. Warm Regards, Team JW Marriott Hotel Bengaluru

10/10 Excellent

Vikas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Aakashdeep Singh on 7 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location Great amenities and courteous staff. 2 things stood out: 1) We were at the 6th floor yet the loud music from Parties 4 floors below on friday/saturday nights could annoy us at night. I was expecting either better sound proofing or a better choice of party floor 2) There was a longish wait to get seated for breakfast on Saturday morning. Over all a good experience
Stayed 2 nights in Oct 2019
Response from Reuben Kataria on 10 Jan 2020
Dear Guest, Greetings from JW Marriott Hotel Bengaluru! Thank you for choosing to stay with us and leaving us your valuable feedback. We are disheartened by the seemingly negative experience you had with us and would like to assure you of doing better with our service on your next visit. We have taken note of your concerns, and will ensure that we communicate it to management, to ensure that you never face a similar experience with us in future.We do hope to be given the opportunity to host you again, and hope to see you dine with us soon. Warm Regards, Reuben Kataria General Manager JW Marriott Bengaluru.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the service. All the staffs were extremely friendly and went out of their way to make the stay comfortable. I thoroughly enjoyed the breakfast buffet! Great variety of food choices.
Stayed 8 nights in Oct 2019
Response from Team JW Marriott Hotel Bengaluru on 17 Oct 2019
Dear Guest Greetings from JW Marriott Hotel Bengaluru! Thank you for sharing your valuable feedback with us regarding the service and amenities at the hotel. We are truly delighted to find out about your impeccable experience and look forward to welcome you for much more during your coming stays. We look forward to welcoming you soon at the hotel. Warm Regards Team JW Marriott Hotel Bengaluru

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a well maintained hotel. Service is terrible. Air conditioning in coffee shop not working. There were flies everywhere around during lunch. Rooms need an upgrade. Not worth the money they charge. .
Stayed 1 night in Jul 2019
Response from Team JW Marriott Hotel Bengaluru on 1 Aug 2019
Dear Guest, Greetings from JW Marriott Hotel Bengaluru! Thank you for choosing to stay with us and leaving us your valuable feedback. We are disheartened by the seemingly negative experience you had with us and would like to assure you of doing better with our service on your next visit. We have taken note of your concerns, and will ensure that we communicate it to management, to ensure that you never face a similar experience with us in future. We do hope to be given the opportunity to host you again, and hope to see you dine with us soon. Warm Regards, Team JW Marriott Hotel Bengaluru

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel grounds and staff are excellent. This is my 3rd visit here, and each one has been great. The rooms are comfortable, and the food and dining is outstanding.
Stayed 12 nights in Jul 2019
Response from Team JW Marriott Hotel Bengaluru on 23 Jul 2019
Dear Guest, Greetings from JW Marriott Hotel Bengaluru! Thank you for choosing to stay with us and leaving us your valuable feedback. Your kind words towards our hotels location, ambiance, staff and service delight us and encourage us to ensure that we always live up to your expectations. We look forward to hosting you at our hotel again, and hope to see you soon. Warm Regards, Team JW Marriott Hotel Bengaluru

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an oasis of breathing space in busy Bangalore
We had a real comfortable stay in in this spacious, friendly home in a foreign city . Breakfast really somptuous , restaurants good food. Spa very relaxing , spacious work out room as well, with view on the cubbon park. Very friendly staff that really takes care of you.An oasis
Stayed 2 nights in Apr 2019
Response from JW Marriott Hotel Bengaluru on 11 May 2019
Dear Guest, Greetings from JW Marriott Bengaluru! Thank you for choosing to stay with us and leaving us your valuable feedback. Your kind words towards the attentiveness, creativity and hospitality our associates extended towards you delight us, and encourage us to ensure that we continue to outdo ourselves in pursuit of being your favourite travel company. We are certain they, along with the rest of us at JW Marriott Bengaluru, would enjoy welcoming you back to the hotel with the same warmth on your next visit. We look forward to hosting you at our hotel in the near future, and hope to see you soon. Warm Regards Team JW Marriott Hotel Bengaluru

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from JW Marriott Hotel Bengaluru on 11 May 2019
Dear Guest Greetings from JW Marriott Hotel Bengaluru! Dear Guest, Greetings from JW Marriott Bengaluru! Thank you for choosing to stay with us and leaving us your valuable feedback. Please let us know for your experience in detail so as to understand and work on the measures which can be taken to make it better upon your next stay. We are certain they, along with the rest of us at JW Marriott Bengaluru, would enjoy welcoming you back to the hotel with the same warmth on your next visit. We look forward to hosting you at our hotel in the near future, and hope to see you soon. Warm Regards Team JW Marriott Hotel Bengaluru

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from JW Marriott Hotel Bengaluru on 23 Apr 2019
Dear Guest Greetings from JW Marriott Hotel Bengaluru! Thank you for choosing to have an event with us and leaving us your valuable feedback. We look forward to welcoming you again. Warm Regards Team JW Marriott Hotel Bengaluru

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice play to stay
The place is very good. Good crowd and ambiance, very well situated in one of the main locations. I found the JW Kitchen to be just okay, given that a-la-carte lunch took long time to get served and is priced also high. Morning breakfast was very good, but the arrangement of the counters is very confusing, and without proper name tags becomes difficult to understand which counters are for which.
Stayed 1 night in Feb 2019
Response from JW Marriott Hotel Bengaluru on 28 Feb 2019
Dear Vinay Greetings from JW Marriott Hotel Bengaluru! Thank you for choosing to stay with us and leaving us your valuable feedback. Your kind words towards our hospitality and service delight us and encourage us to ensure that we lays do our best to you. We have certainly made a note of the feedback shared and will look forward to hosting you at our hotel again and hope to see you soon. Warm Regards Gaurav Sinha Director of Operations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside bar is really nice in the evening with nice food
Stayed 3 nights in Feb 2019
Response from JW Marriott Hotel Bengaluru on 28 Feb 2019
Dear Guest Greetings from JW Marriott Hotel Bengaluru! Thank you for leaving us with your valuable feedback.We look forward to hosting you at our hotel again and hope to see you soon. Warm Regards Gaurav Sinha Director of Operations

8/10 Good

RAMESH, Hyderabad

Liked: Cleanliness, staff & service, room comfort
Best location for any kind of trip
An excellent location in the heart of business district and opposite to Cubbon Park; well trained and courteous staff.The buffet spread is one of the best. Rooms are spacious and well maintained. The only flaw was smell in the room corridors - think, the carpets need cleaning.
Stayed 1 night in Dec 2018
Response from Reuben Kataria on 10 Jan 2020
Dear Guest, Greetings from JW Marriott Bengaluru! Thank you for choosing to stay with us and leaving us your valuable feedback. Your kind words towards the food,amenities,hotels location and service our associates extended towards you delight us, and encourage us to ensure that we continue to outdo ourselves. We have taken note of your concerns, and will make certain that we communicate it to management, to ensure that you never face a similar experience with us in future.We look forward to hosting you at our hotel again, and hope to see you soon. Warm Regards, Reuben Kataria General Manager JW Marriott Bengaluru.

6/10 Okay

Shivakumar, Salem

Liked: Cleanliness, room comfort
Average experience
Usual five star hotel . But small when compared to other hotels .
Stayed 1 night in Dec 2018
Response from Reuben Kataria on 10 Jan 2020
Thanks for staying with us. We appreciate your feedback! Warm Regards, Reuben Kataria General Manager JW Marriott Bengaluru.