Exterior

Reviews of ITC Windsor, A Luxury Collection Hotel, Bengaluru

5 out of 5
ITC Windsor, A Luxury Collection Hotel, Bengaluru
Windsor Square,25, Golf Course Road, Bengaluru, Karnataka

Reviews

8.8

Excellent

Rating 10 - Excellent. 184 out of 291 reviews" "
Rating 8 - Good. 59 out of 291 reviews" "
Rating 6 - Okay. 23 out of 291 reviews" "
Rating 4 - Poor. 14 out of 291 reviews" "
Rating 2 - Terrible. 11 out of 291 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rohit

Disliked: Staff & service, amenities, property conditions & facilities
Not at all quiet. You cannot sleep here either in the day or night. Desk staff is completely incompetent.They are just trained to smile and say sorry for each and everything. And then they repeat the same mistake again. My room was changed thrice. Air conditioners of all the three rooms were not working. And there were technicians who were constantly called upon to fix ACs of other rooms as well. No respect for privacy. I specifically mentioned that my work hours are in the night and do not disturb me in the day time. But even when my room is on the DND, the staff is calling me to check for god knows what. Constantly had to struggle to get my zomato delivery. This is at best a 2 star hotel. I would not recommend it to anyone
Stayed 7 nights in Feb 2024
Response from Deepak Menezes on 20 Feb 2024
Dear Mr. Rohit,Thank you for taking out the time to share your feedback with us. Our ultimate endeavour is to make our guests comfortable with the best in-room amenities and services and it is rather unfortunate that we have were not fully succeeded in meeting your expectations this time around. Please do share your details including mobile number with us on deepak.menezes@itchotels.in to connect and assist you at the earliest. Kind regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Yusuff

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Deepak Menezes on 12 Feb 2024
Dear Mr. Yusuff,It was most kind of you to share your stay experience with other guests. I am delighted to know that my team worked to ensure your comfort and that you were looked after well and had a memorable stay. Thank you for your generous comments for the hotel and warm appreciation for the team. It always feels so special when it comes from patrons like you. We value your patronage and we look forward to welcome you back soon.Warm Regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

10/10 Excellent

Ashok

Stayed 3 nights in Jan 2024
Response from Deepak Menezes on 26 Jan 2024
Dear Mr. Ashok,Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Pradeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, an oasis amidst the hustle of BLR. A straight shot to the airport (very convenient) and easy to get to the commercial hub (MG ROAD).
Stayed 1 night in Dec 2023
Response from Deepak Menezes on 2 Jan 2024
Dear Mr. Pradeep,Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Raja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an excellent hotel and we enjoyed our stay. This hotel is a traditional hotel.
Stayed 2 nights in Dec 2023
Response from Deepak Menezes on 2 Jan 2024
Dear Mr. Raja,Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Chandrabhushan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Dec 2023
Response from Deepak Menezes on 11 Dec 2023
Dear Mr. Chandrabhushan,Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Dinesh, Bloomfield Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful English style property maintained to perfection. Staff excellent. Breakfast buffet with a wide spread including hot vada, idly, Sambar, dosa station & omelette station. Will definitely come back
Stayed 8 nights in Oct 2023
Response from Deepak Menezes on 11 Dec 2023
Dear Mr.Dinesh,It was such a pleasure to have you stay at ITC Windsor, Bengaluru. Our constant efforts towards creating planet positive experiences for our guests has made us the first hotel in the world to achieve LEED zero carbon certified by USGBC. In line with our “Responsible Luxury” ethos, we provide flawless luxury in our product and service every time you choose to stay with us. ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj. Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Bhaskar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 9 nights in Oct 2023
Response from Deepak Menezes on 11 Dec 2023
Dear Mr. Bhaskar,Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

8/10 Good

Damodar

Liked: Cleanliness, staff & service, property conditions & facilities
good
good hotel . clean beautiful . well maintained but breakfast was not up to the mark
Stayed 1 night in Oct 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel from the British colonial era
Outstanding hotel. Service was excellent from all parts of the hotel - front desk, restaurants, pool, etc. It is an old hotel, with classic beauty with many paintings and decoration from the time of British. Hotel breakfast quality and selection was outstanding. Plenty of hot water and flow in the shower. Very large, comfy towels. I wish I had an excuse to stay here again.
Stayed 5 nights in Sep 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go-to for Business in Bangalore
Excellent service. I especially appreciate the Irish pub in the lobby for a casual meal and drinks.
Stayed 3 nights in Sep 2023

10/10 Excellent

Murali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bangalore - September 2023
We got a club room since there was three occupants. We enjoyed the club facilities in the evening and the staff provided a very welcoming experience. No need for dinner if you can enjoy the evening hospitality. Beautiful chocolate shop to get custom gifts for people on short order - A mega plus. The smell of chocolate, free. Breakfast and the options to choose from was excellent. We could easily stay there for couple hours and enjoy the hospitality and the variety. Awesome. Well done. Many different nooks to hang out and enjoy in the hotel and relax and be there with family and still get privacy while enjoying the nice surrounds of the hotel. Will go there again if another opportunity presents itself.
Stayed 1 night in Sep 2023

4/10 Poor

Anand

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Ashok

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the property during my stay were more than gracious and hospitable. Specially staff at the restaurant, sweet shop, front desk, transportation and a few others who i interacted with during my stay made me feel very comfortable. Thanks everyone.
Stayed 7 nights in Aug 2023
Response from Deepak Menezes on 4 Sept 2023
Dear Mr. Ashok, It was such a pleasure to have you stay at The ITC Windsor. Our constant efforts towards creating planet positive experiences for our guests has made us the first hotel in the world to achieve LEED zero carbon certified by USGBC. In line with our “Responsible Luxury” ethos, we provide flawless luxury in our product and service every time you choose to stay with us. ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj.Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

6/10 Okay

Som

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent property.. Staff need to be more trained in restaurant. They forget orders, delays in orders, and no one dedicated server for a table and thus mixups/ missed orders. (Took us 25 min to get a can of sprite) Staff also need to give way to hotel guests. They walk across guests with plate full of food and it’s just not courteous. It’s basic training. The hotel rooms themselves are good but dated especially bathrooms. A tad disappointing considering this was one of the marquee hotels in Bangalore. I guess you can definitely see a difference between a Taj and rest.
Stayed 2 nights in Aug 2023
Response from Deepak Menezes on 25 Aug 2023
Dear Guest, We appreciate the effort taken to share this feedback with us. At ITC Windsor, we do strive to go the extra mile and give our guests unmatched hospitality and a memorable stay. While I'm delighted to know that you enjoyed our ambience and services, it is indeed a regret that we fell short of your expectations during your recent stay with us. Please note that I have taken your feedback up with the concerned teams to ensure this is not repeated. We look forward to welcoming you back to ITC Windsor for a more convivial experience. Best Regards, Deepak Cedric Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Ramesh

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay. 40 year old property. Well maintained and renovated. Esp the Towers
Stayed 1 night in Aug 2023
Response from Deepak Menezes on 4 Sept 2023
Dear Mr. Ramesh, It was such a pleasure to have you stay at The ITC Windsor. Our constant efforts towards creating planet positive experiences for our guests has made us the first hotel in the world to achieve LEED zero carbon certified by USGBC. In line with our “Responsible Luxury” ethos, we provide flawless luxury in our product and service every time you choose to stay with us. ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj.Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Deepak Menezes on 11 Aug 2023
Dear Guest, Thank you for taking out time to write such a wonderful feedback! ITC Windsor is the world's first hotel to be LEED zero carbon certified and it is because of valued patrons like you that we strive to do better each day. I am delighted to hear that my team went out of their way to provide an excellent and warm experience to you. It is our constant endeavour to provide our guests a home away from home and feedback like this motivates us in every way. Thank you for your appreciation of our services and ambience as we look forward to having you back at ITC Windsor really soon. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

chandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Deepak Menezes on 11 Aug 2023
Dear Guest,It was such a pleasure to have you stay at The ITC Windsor. Our constant efforts towards creating planet positive experiences for our guests has made us the first hotel in the world to achieve LEED zero carbon certified by USGBC. In line with our “Responsible Luxury” ethos, we provide flawless luxury in our product and service every time you choose to stay with us. ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj..Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

10/10 Excellent

Ramesh

Stayed 1 night in Aug 2023
Response from Deepak Menezes on 11 Aug 2023
Dear Mr. Ramesh, Thank you for taking out time to write such a wonderful feedback! ITC Windsor is the world's first hotel to be LEED zero carbon certified and it is because of valued patrons like you that we strive to do better each day. I am delighted to hear that my team went out of their way to provide an excellent and warm experience to you. It is our constant endeavour to provide our guests a home away from home and feedback like this motivates us in every way. Thank you for your appreciation of our services and ambience as we look forward to having you back at ITC Windsor really soon. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Jayaraman

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing collection!!! Enjoyed the stay here and perhaps our go to hotel in Bangalore. Showcases everything about Bangalore!!! And the people amazing :)
Stayed 1 night in Apr 2023
Response from Deepak Menezes on 21 Apr 2023
Dear Mr. Jayaraman, Dear Guest,It was such a pleasure to have you stay at The ITC Windsor. Our constant efforts towards creating planet positive experiences for our guests has made us the first hotel in the world to achieve LEED zero carbon certified by USBGC. In line with our “Responsible Luxury” ethos, we provide flawless luxury in our product and service every time you choose to stay with us. ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj.Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

10/10 Excellent

chandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Deepak Menezes on 23 Mar 2023
Dear Guest,Thank you for taking out time to write such a wonderful feedback! ITC Windsor is the world's first hotel to be LEED zero carbon certified and it is because of valued patrons like you that we strive to do better each day. I am delighted to hear that my team went out of their way to provide an excellent and warm experience to you. It is our constant endeavour to provide our guests a home away from home and feedback like this motivates us in every way. Thank you for your appreciation of our services as we look forward to having you back at ITC Windsor really soon. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

8/10 Good

HAZEL

Stayed 1 night in Dec 2022
Response from Deepak Menezes on 13 May 2023
Dear Guest, Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Nazuk

Response from Deepak Menezes on 23 Mar 2023
Dear Guest, Thank you for taking out time to write such a wonderful feedback! ITC Windsor is the world's first hotel to be LEED zero carbon certified and it is because of valued patrons like you that we strive to do better each day. I am delighted to hear that my team went out of their way to provide an excellent and warm experience to you. It is our constant endeavour to provide our guests a home away from home and feedback like this motivates us in every way. Thank you for your appreciation of our services as we look forward to having you back at ITC Windsor really soon. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

2/10 Terrible

Andrew

Stayed 1 night in Nov 2022
Response from Deepak Menezes on 13 May 2023
Dear Guest, Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

10/10 Excellent

Govind

Stayed 2 nights in Jul 2022
Response from Deepak Menezes on 13 May 2023
Dear Guest, Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards,Deepak Menezes General ManagerITC Windsor, Bengaluru

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from Deepak Menezes on 23 Feb 2023
Dear Guest, It was such a pleasure to have you stay at The ITC Windsor.World's first LEED zero carbon certified hotel, ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj.Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

4/10 Poor

Sathiya

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
When we checked in, the checkin desk person said that the stay comes with complimentary breakfast. But, the next day morning, another person at the checkin desk said we had to pay for it. We ended up paying. This is very poor behavior for such a top rated hotel. Late in the evening when we wanted to dine in the hotel's restaurants, none of them allowed us in, saying that advance reservation is needed. This kind of treatment should not be given for folks staying in the hotel.
Stayed 1 night in May 2022
Response from General Manager on 15 Jun 2022
Dear Guest, Thank you for taking out the time to share your feedback with us. Our ultimate endeavor is to make our guests comfortable with the best in-room amenities and services and it is rather unfortunate that we have were not fully succeeded in meeting your expectations this time around. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Windsor. Best regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Godwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from General Manager on 15 Jun 2022
Dear Guest, Thank you for the wonderful feedback. We are glad that you had a comfortable stay at ITC Windsor. My team and I look forward to having you back at the hotel. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Rajashekar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
We stayed a night and it was pretty good the time we spent there. We had dinner in one of the restaurants inside and the food was amazing and checked out early in the morning. Did not spend much time to write a detailed review. Everything is very good with the exception of bathroom. Bathtub is not the great but can adjust.
Stayed 1 night in Apr 2022
Response from Deepak Menezes on 24 Feb 2023
Dear Mr. Rajshekhar, Thank you for sparing time to share with us your wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service. And we are so glad that you enjoyed the colonial ambiance.Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property.The team at ITC Windsor is committed to quality service and your appreciation is truly rewarding.Thank you for your recognition and looking forward to the pleasure of your continued visits. Warm Regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

8/10 Good

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel. Great service, very accommodating, attentive and on time. Old style historic decor. Loved the balcony in the room, library with bar service options and good book choice, chocolate store - handmade chocolate was wonderful, and beautiful small garden. Rooms are clean and comfortable. Bathroom needed a bit of upgrade.
Stayed 3 nights in Mar 2022
Response from Deepak Menezes on 2 Mar 2023
Dear Ms. Nataliya, Thank you for taking out time to write such a wonderful feedback! ITC Windsor is the world's first hotel to be LEED zero carbon certified and it is because of valued patrons like you that we strive to do better each day. I am delighted to hear that my team went out of their way to provide an excellent and warm experience to you. It is our constant endeavour to provide our guests a home away from home and feedback like this motivates us in every way. Thank you for your appreciation of our fitness center and spa as we look forward to having you back at ITC Windsor really soon. Best Regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Prashant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality and the nature
Stayed 3 nights in Mar 2022
Response from Deepak Menezes on 2 Mar 2023
Dear Mr. Prashant, It was such a pleasure to have you stay at The ITC Windsor.World's first LEED zero carbon certified hotel, ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj.Thank you for recognition of our ambience, food, services and hospitality, as my team and I look forward to welcoming you back to The ITC Windsor.Best regards,Deepak MenezesGeneral ManagerITC Windsor, Bengaluru

2/10 Terrible

Rudrarup

Stayed 1 night in Mar 2022
Response from Deepak Menezes on 5 Apr 2023
Dear Guest, Thank you for taking out the time to share your feedback with us. Our ultimate endeavor is to make our guests comfortable with the best in-room amenities and services and it is rather unfortunate that we have were not fully succeeded in meeting your expectations this time around. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Windsor. Best regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Team ITC Windsor on 26 Jan 2022
Dear Guest, Thank you for your feedback! We look forward to seeing you again.

2/10 Terrible

Sri Harsha

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed not comfortable
Bed is not comfortable. They need to scent smoking rooms before giving it to new guests
Stayed 1 night in Jan 2022
Response from Deepak Menezes on 24 Feb 2023
Dear Guest, Thank you for taking out the time to share your feedback with us. Our ultimate endeavor is to make our guests comfortable with the best in-room amenities and services and it is rather unfortunate that we have were not fully succeeded in meeting your expectations this time around. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Windsor. Best regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

6/10 Okay

Syed

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The reception/operator was unavailable most of the times. Although, they did call back but that was much later. Very few water bottles were kept in the room.
Stayed 2 nights in Dec 2021
Response from Deepak Menezes on 2 Mar 2023
Dear Guest, Thank you for taking out the time to share your feedback with us. Our ultimate endeavor is to make our guests comfortable with the best in-room amenities and services and it is rather unfortunate that we have were not fully succeeded in meeting your expectations this time around. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Windsor. Best regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, good service and excellent breakfast
Stayed 1 night in Dec 2021
Response from Team ITC Windsor on 26 Jan 2022
Dear Guest, Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

SriHarshaNag

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomeness filled with royalty 😍
This Hotel is amazing, breakfast was extraordinary.
Stayed 1 night in Dec 2021
Response from Manas Krishnamoorthy on 15 Dec 2021
Dear Guest, Thank you for choosing to stay at the ITC Windsor, and for taking the time out to share your feedback with us. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service. We are happy to know that you enjoyed our cuisine which has indeed created a different dimension in the fine dining culinary space of Bangalore. Thank you for your recognition of our ambience, services and hospitality. We look forward to welcoming you back to ITC Windsor soon. Best Regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru

10/10 Excellent

Varad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around. Stayed for 3 days. They have an excellent staff. Would be delighted to come back.
Stayed 3 nights in Dec 2021
Response from Manas Krishnamoorthy on 14 Dec 2021
Dear Guest, Thank you indeed for choosing to stay at the ITC Windsor. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service. We are happy to know that you enjoyed our cuisine which has indeed created a different dimension in the fine dining culinary space of Bangalore. Thank you for your recognition of our ambience, services, hospitality and culinary offerings. We look forward to welcoming you back to ITC Windsor soon. Best Regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru

8/10 Good

Sainath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness and attentive staff along with an amazing array of eateries
Stayed 1 night in Dec 2021
Response from Manas Krishnamoorthy on 6 Dec 2021
Dear Guest, We are delighted to know that you had a great experience with us. At ITC Windsor, we are committed to your health, hygiene and safety through elevated hygiene protocols, state-of-the-art technology and advanced disinfectants. We are delighted to know that you feel safe with us. People are our greatest assets and your appreciation and generous words of encouragement for the team would go a long way in inspiring and motivating each of us to deliver Service Par Excellence to all our discerning guests. We certainly look forward to welcoming you back to ITC Windsor soon. Best Regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru

10/10 Excellent

Saurabh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and value for money.
Good hotel and value for money.
Stayed 1 night in Nov 2021
Response from Manas Krishnamoorthy on 24 Nov 2021
Dear Mr. Saurabh, We appreciate the time taken to share such a wonderful feedback. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service. Thank you truly for your recognition of our ambience, services and hospitality. We look forward to welcoming you back at the ITC Windsor. Best Regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru

10/10 Excellent

Prema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
stay was good except the dormitory for driver's stay please try to provide some place and coffee facility for drivers stay
Stayed 1 night in Nov 2021
Response from Manas Krishnamoorthy on 23 Nov 2021
Dear Guest, Thank you for choosing to stay at ITC Windsor. Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property. Thank you for words of appreciation for our services. Please note that we have made note of your feedback and shall work towards ensuring the same. Thank you, as my team and I look forward to welcoming you back soon. Best regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Visit
The staff was very friendly, knowledgeable and helpful. They were warm yet professional. Really enjoyed my visit. The breakfast buffet was amazing!
Stayed 3 nights in Nov 2021
Response from Manas Krishnamoorthy on 23 Nov 2021
Dear Guest, Thank you for taking the time out to share your feedback with us. The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service. People are our greatest assets and your appreciation and generous words of encouragement for the team would go a long way in inspiring and motivating each of us to deliver Service Par Excellence to all our discerning guests. We look forward to welcoming you back to ITC Windsor soon. Best Regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru

8/10 Good

SUDHIR

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Manas Krishnamoorthy on 14 Nov 2021
Dear Mr. Sudhir, We truly appreciate the time taken to share your feedback. At ITC Windsor, we do strive to go the extra mile and give our guests unmatched hospitality and a memorable stay. Thank you indeed for your recognition of our ambience, services and hospitality. My team and I eagerly look forward to welcoming you back to ITC Windsor soon. Best Regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru

10/10 Excellent

Visweswaran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ITC Windsor Bangalore
It was a great stay. Everything is fine here.
Stayed 2 nights in Oct 2021
Response from Manas Krishnamoorthy on 2 Nov 2021
Dear Guest, We are delighted to know that you had a great experience with us. At ITC Windsor, we are committed to your health, hygiene and safety through elevated hygiene protocols, state-of-the-art technology and advanced disinfectants. We are delighted to know that you feel safe with us. Thank you, as we look forward to welcoming you back to ITC Windsor soon. Best Regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru

4/10 Poor

Nisha

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The stay was good. The welcome, check in and overall stay was good. My room had cockroaches moving around during the stay which wasnt expected and then it made me think whether
Stayed 2 nights in Oct 2021
Response from Manas Krishnamoorthy on 27 Oct 2021
Dear Ms. Nisha, We appreciate the effort taken to share your feedback with us. It is our endeavor to deliver exceptional and memorable experiences for our guests, and it is a regret we have fallen short of your expectations during your recent visit with us. Please accept my apologies for the reported incident. I would like to assure you that we as a team have taken your feedback very seriously and necessary actions have been incorporated to avoid any recurrence. I look forward to welcoming you back at ITC Windsor. Best regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru

2/10 Terrible

Mrs Varshini

Stayed 1 night in Oct 2021
Response from Deepak Menezes on 5 Apr 2023
Dear Ms. Varshini,Thank you for taking out the time to share your feedback with us. Our ultimate endeavor is to make our guests comfortable with the best in-room amenities and services and it is rather unfortunate that we have were not fully succeeded in meeting your expectations this time around. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Windsor. Best regards, Deepak Menezes General Manager ITC Windsor, Bengaluru

10/10 Excellent

Anuj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Time Favorite - Very Dependable Experience
Stayed 3 nights in Sep 2021
Response from Manas Krishnamoorthy on 6 Oct 2021
Dear Mr. Anuj, We appreciate the time taken to share such a wonderful feedback. As rightly said by you, ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital. The hotel is architecturally styled on the British regency era, set within an ambience reminiscent of the halcyon days of the British Raj. People are our greatest assets and your appreciation and generous words of encouragement for the team would go a long way in inspiring and motivating each of us to deliver Service Par Excellence to all our discerning guests. We look forward to welcoming you back soon. Best regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru

10/10 Excellent

Bhaskar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2021

4/10 Poor

Abhishek

Stayed 1 night in Sep 2021
Response from Manas Krishnamoorthy on 27 Sept 2021
Dear Guest, We are delighted to know that you had a great experience with us. At ITC Windsor, we are committed to your health, hygiene and safety through elevated hygiene protocols, state-of-the-art technology and advanced disinfectants. We are delighted to know that you feel safe with us. Thank you, as we certainly look forward to welcoming you back to ITC Windsor soon. Best Regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru

4/10 Poor

Manoj

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2021
Response from Manas Krishnamoorthy on 27 Sept 2021
Dear Guest, Thank you for choosing ITC Windsor. Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property. We are happy to know that you enjoyed our cuisine which has indeed created a different dimension in the fine dining culinary space of Bangalore. Thank you, as we certainly look forward to welcoming you back to ITC Windsor. Best Regards, Manas V. Krishnamoorthy General Manager ITC Windsor, Bengaluru