All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Samer AbouAleiwi General Manager on 20 Feb 2024
Dear Mr. RamiThank you for choosing Gefinor Rotana Hotel Beirut. We appreciate your feedback especially about our friendly staff and location. We look forward to welcoming you back for another memorable experience in the future.Best regards,
Response from Samer AbouAleiwi General Manager on 20 Feb 2024
Dear Mr. Firas,Thank you for choosing Gefinor Rotana Hotel Beirut. We appreciate your feedback and we look forward to welcoming you back for another memorable experience in the future.Best regards,
2/10 Terrible
mk
Business traveller
22 Dec 2023
I enjoyed my stay thee, staff were very professional and friendly.
mk
Stayed 1 night in Dec 2023
Response from Samer AbouAleiwi General Manager on 1 Feb 2024
Dear Valued Guest,Thank you for your positive feedback about your stay at Gefinor Rotana Hotel Beirut. We're thrilled to hear you enjoyed your time with us, and we appreciate your kind words about our professional and friendly staff.We look forward to welcoming you back for another enjoyable stay.Best regards,
Response from Samer AbouAleiwi General Manager on 8 Aug 2023
Dear Mrs. Reham, Thank you for choosing to stay at Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback with us.Warm regards,
10/10 Excellent
Abdo
26 Jul 2023
Abdo
Stayed 1 night in Jul 2023
Response from Samer AbouAleiwi General Manager on 16 Aug 2023
Dear Mr. Abdo,Thank you for choosing to stay at Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback with us, we would be overjoyed to welcome you for a longer stay.Warm regards
Despite cleanliness, a facility facelift is needed. Overly an enjoyable stay and I will definitely visit again.
Nader
Stayed 3 nights in Jun 2023
Response from Samer Abou Aleiwi on 6 Jul 2023
Dear valued guest,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback. We greatly appreciate your review and are delighted to hear that you had an enjoyable stay overall.First and foremost, we would like to express our gratitude for your positive comments regarding the cleanliness of the hotel. Our housekeeping team takes great pride in maintaining a high standard of cleanliness throughout the property, and it is always rewarding to receive such positive feedback.We also appreciate your kind words about our staff members. Providing friendly, attentive, and professional service is one of our top priorities, and we are glad that our team made a positive impression on you during your stay. We will make sure to pass along your compliments to them.We understand your feedback regarding the need for a facility facelift. Our commitment to guest satisfaction means that we are constantly looking for ways to improve our property. We take your comments seriously and will evaluate opportunities for updates and renovations to enhance the overall experience for our valued guests.Regarding the fitness center and pool area, we apologize if they did not meet your expectations. We acknowledge your feedback and will review these areas to ensure that they are in line with the cleanliness and comfort that we strive to provide throughout the hotel.Once again, we truly appreciate your feedback and your willingness to return to our hotel. Your satisfaction is our utmost priority, and we are thrilled to hear that you had an enjoyable stay and that you are planning to visit again. We value your patronage and look forward to welcoming you back on your next trip to Beirut.If you have any further suggestions or requests, please do not hesitate to reach out to us. We are always here to assist you and make your future stays even more memorable.Best regards,
10/10 Excellent
William
5 Jul 2023
William
Stayed 2 nights in Jul 2023
Response from Samer AbouAleiwi General Manager on 31 Jul 2023
Dear Mr. William,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback.We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Should you have any specific preferences or requests for your next visit, please don't hesitate to let us know. We're here to make every moment of your stay remarkable.Best regards,
Will definitely visit again. Furniture and Bathroom can do with a minor facelift they've served long enough. Recommended.
Nader
Stayed 3 nights in Jun 2023
Response from Samer Abou Aleiwi on 6 Jul 2023
Dear valued guest,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback. We appreciate your review and are delighted to hear that you had a positive experience overall, and that you plan to visit us again in the future.We appreciate your suggestion regarding the furniture and bathroom in the room. As part of our commitment to continuously improve our guests' experience, we regularly assess our facilities to identify areas that may benefit from updates and renovations. Your feedback is valuable to us, and we will take it into consideration as we plan for future improvements.We are glad to know that you found our hotel to be recommendable. Providing a comfortable and enjoyable stay for our guests is our top priority, and we are thrilled that we were able to meet your expectations.Once again, we thank you for choosing the Gefinor Rotana Hotel and for your recommendation. We look forward to welcoming you back on your next visit to Beirut. If you have any further comments or suggestions, please do not hesitate to share them with us. We are dedicated to continually enhancing our guests' satisfaction.Best regards,
6/10 Okay
Hasan
Travelled with family, Business traveller
17 Jun 2023
Liked: Cleanliness, staff & service
Then hotel is good , but the first checkin room the AC want working they moved us to second room
Hasan
Stayed 1 night in Jun 2023
Response from Samer Abou Aleiwi on 6 Jul 2023
Dear valued guest,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for sharing your feedback with us. We appreciate your review and apologize for any inconvenience you experienced during your check-in process regarding the air conditioning in your first room.We strive to provide a comfortable and hassle-free stay for all our guests, and it is regrettable that you encountered an issue with the AC in your initial room. Please accept our sincere apologies for any inconvenience caused. We understand that a properly functioning air conditioning system is crucial, especially during the warm weather in Beirut.We are glad to hear that our team promptly addressed the situation by relocating you to a second room. Our staff aims to ensure that any issues are resolved quickly and efficiently, and we apologize for the inconvenience you experienced during this process. Your comfort is of the utmost importance to us, and we appreciate your understanding in this matter.Please rest assured that we take your feedback seriously, and we will use it to improve our services. Your satisfaction is our priority, and we will continue to work diligently to provide a seamless experience for all our guests.If there is anything else we can do to assist you or if you have any further feedback to share, please do not hesitate to reach out to us. We are here to ensure that your future stays with us are nothing short of exceptional.Best regards
Dear valued guest,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback. We greatly appreciate your review and are delighted to hear that you had an enjoyable stay overall.
10/10 Excellent
IYAD
Travelled with group
8 Jun 2023
Liked: Cleanliness, staff & service
Location is great. Clean nice rooms.
IYAD
Stayed 2 nights in Jun 2023
Response from Samer Abou Aleiwi on 6 Jul 2023
Dear valued guest,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback. We appreciate your review and are thrilled to hear that you enjoyed your stay with us, particularly highlighting our great location and clean, nice rooms.Thank you once again for choosing the Gefinor Rotana Hotel Beirut, and we hope to have the pleasure of welcoming you back in the future for another exceptional stay.Best regards,
10/10 Excellent
Aalaa
4 Jun 2023
Aalaa
Stayed 1 night in Jun 2023
Response from Samer Abou Aleiwi on 6 Jul 2023
Dear valued guest,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback. We appreciate your review and are thrilled to hear that you enjoyed your stay with us.Thank you once again for choosing the Gefinor Rotana Hotel Beirut, and we hope to have the pleasure of welcoming you back in the future for another exceptional stay.Best regards,
Dear valued guest,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback. We appreciate your review and are thrilled to hear that you enjoyed your stay with us, particularly highlighting our great stuff and clean rooms.Thank you once again for choosing the Gefinor Rotana Hotel Beirut, and we hope to have the pleasure of welcoming you back in the future for another exceptional stay.Best regards,
8/10 Good
Rami, Kirkland
13 May 2023
Rami
Stayed 1 night in May 2023
Response from Samer Abou Aleiwi on 6 Jul 2023
Dear valued guest,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback. We appreciate your review and are thrilled to hear that you enjoyed your stay with us.Thank you once again for choosing the Gefinor Rotana Hotel Beirut, and we hope to have the pleasure of welcoming you back in the future for another exceptional stay.Best regards,
Dear Rudana,Thank you for sharing your great feedback, and for choosing Gefinor Rotana for your stay in Beirut, we are happy that you enjoyed your stay and that we managed to meet your expectations.Looking forward to welcoming you back to our hotel in the near future.Best regards.
Nothing missing there . No night events in the hotel during my time spent there but otherwise very good
DR SALEM
Stayed 2 nights in Mar 2023
Response from Eddy Nohra on 28 Mar 2023
Dear Dr. Salem,Thank you for choosing Gefinor Rotana and for taking the time to share your valuable review we are happy that you enjoyed your stay with us and that we managed to meet your expectations hopefully next time we will have night events during your stay.Looking forward to welcoming you back at our hotel.Sincerely,Eddy Nohra
Everything was very good except that the air conditioning was not working & the window has to be kept open to cool the room. Also the TV channels were very limited
Wael
Stayed 2 nights in Mar 2023
Response from Eddy Nohra on 28 Mar 2023
Dear Mr. Wael,Thank you for choosing Gefinor Rotana for your stay in Beirut and for taking the time to share your valuable review we are happy that you enjoyed your stay with us and that we managed to meet your expectations yet we are sorry to hear that you found our TV channels limited as we are working on upgrading them to IP TVs soon which will provide a wider selection of channels. we are also sorry to know that you were unable to turn on the air conditioning as our chiller system was off during winter time. During your next visit we will assign for you a separate temperature controlled room.In the hope of welcoming you soon again at our hotel.Sincerely,Eddy Nohra.
Dear Mrs. Dareen,Thank you for choosing Gefinor Rotana for your stay in Beirut and for taking the time to share your valuable review yet, we are sorry to hear about your extra charges as they were not incurred on our behalf but with your booking source where you can check with them regarding the extra charges.Looking forward to welcoming you back at our hotel.Sincerely,Eddy Nohra,
The Rotana Gefinor is my favorite hotel in Lebanon
Excellent location. Very good internet service and delicious food at the restaurant.
Hoda
Stayed 6 nights in Dec 2019
Response from The Hotel Management on 16 Jan 2020
Dear Ms. Hoda,
Thank you for taking the time to review us on Hotels.com, following your stay at Gefinor Rotana.
It thrills us to see that we have managed to meet your expectations.
We look forward to welcoming you back with us.
Kind Regards,
This hotel accommodates for all whether couple or family they are very friendly. The location is really convenient close to everything. Staff were amazing very helpful. Really enjoyed our stay. Would definitely be returning.
Amoun
Stayed 3 nights in Sep 2019
Response from Gilbert Zeait on 11 Oct 2019
Thanks for staying with us. We appreciate your feedback!
Place near central city of Beirut
And everything is available
Verified traveller
Stayed 2 nights in Aug 2019
Response from Gilbert Zeait, General Manager on 21 Aug 2019
Dear Esteemed Guest,
Thank you for taking the time to review us on Expedia.
We look forward to welcoming you back to our hotel in the near future.
Best Regards
Nice, clean, close to Hamra. Swimming pool a bit small.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Gilbert Zeait, General Manager on 21 Aug 2019
Dear Esteemed Guest,
Thank you for such a great rating and positive review on Expedia. We strive to meet and exceed your expectations.
We look forward to welcoming you back to our hotel in the near future.
Best Regards
Good location, near to hamra street, rawsheh and so on, eveey thing was good
AHMAD
Stayed 3 nights in Aug 2019
Response from Gilbert Zeait, General Manager on 21 Aug 2019
Dear Mr. Ahmad,
Thank you for such a superb rating and positive review on Expedia. We strive to meet and exceed your expectations.
We look forward to welcoming you back to our hotel in the near future.
Best Regards,
Gefinor is a great option when traveling to Beirut. The facilities are top notch, everything is clean and the staff is great. The breakfast buffet has a large selection and the Olive Garden staff is amazing.
pgwanders
Stayed 1 night in Jul 2019
Response from Gilbert Zeait, General Manager on 21 Aug 2019
Dear Valued Guest,
Thank you for taking the time to write such a great review of our Hotel on Expedia. Your generous words about our staff are most rewarding.
We look forward to welcoming you back to our hotel in the near future.
Best regards,
Response from Gilbert Zeait, General Manager on 21 Aug 2019
Dear Valued Guest,
Thank you for recommending our Hotel to the travel community on Expedia. I am more than delighted to know that you have enjoyed your stay at Gefinor Rotana Hotel. Your generous words about our staff are most rewarding.
We look forward to welcoming you back to our hotel in the near future.
Best regards,
The roof top pool and the location make this location perfect.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Gilbert Zeait, General Manager on 21 Aug 2019
Dear Valued Guest,
Thank you for such a superb rating and positive review on Expedia. It delights me to know that you have enjoyed our rooftop infinity pool.
We look forward to welcoming you back to our hotel in the near future.
Best Regards,
Hotel Staff are very friendly. Hotel location is very good. Breakfast buffet is very rich.
Verified traveller
Stayed 5 nights in Apr 2019
Response from Gefinor Rotana on 7 May 2019
Dear Esteemed Guest,
Thank you for staying with us at Gefinor Rotana Hotel during your last visit to Beirut, and for sharing this superb rating with us. I am delighted to learn that you enjoyed the variety of our Breakfast buffet as well as the company of our staff. Thank you once again for choosing us;
We are looking forward for your visit in the near future.
Warm Regards,
Gilbert Zeait
General Manager
Well situated. Very good breakfast. Pleasant staff and nice check in
Verified traveller
Stayed 5 nights in Apr 2019
Response from Gefinor Rotana on 7 May 2019
Dear Esteemed Guest,
Thank you for staying with us at Gefinor Rotana Hotel during your last visit to Beirut. I am delighted to learn that you appreciated the quality of our Breakfast as well as the company of our staff. Thank you once again for choosing us;
We are looking forward for your visit in the near future.
Warm Regards,
Gilbert Zeait
General Manager