Cleanliness standards

Reviews of Emporium Suites by Chatrium

5 out of 5
Emporium Suites by Chatrium
622 Sukhumvit Soi 24, Bangkok, Bangkok

Reviews

8.6

Excellent

Rating 10 - Excellent. 472 out of 1001 reviews" "
Rating 8 - Good. 382 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

DELIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only one I did not give you good score. Terrible room dining food. I ordered Japanese breakfast. Always not available. Should be improved dining quality.
Stayed 5 nights in Mar 2024
Response from Chatchawan Napawan on 4 Apr 2024
Dear DELIA,Sawasdee Krup and Greetings from Emporium Suites by Chatrium.Thank you for sparing your precious time to share your feedback of your stay experience on this platform.We regret learning of your disappointment regarding the shortfalls you have experienced during your stay, please allow me to extend our most sincere apologies for the unpleasant experience caused. We take your feedback seriously and will review the in room dining experience with the respective culinary team including our Executive Chef and focus our efforts to find ways to make improvements. Thank you for sharing your valuable feedback as it has given us an opportunity to identify and refine our services to ensure we perfect ourselves and continue to delight guests at every moment of their stay.We remain disappointed in our failure to meet your expectations and sincerely hope you reach out to us on your next visit, to give us the opportunity to restore your confidence.Yours sincerely,Chatchawan NapawanGeneral Manager

8/10 Good

William, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The washing machine washer dryer would not work. They had to replace it with another one that also didn’t work properly. You called it a washer dryer, but we had to dry her clothes in the lanai. One of the lights is burned out in the dining room. The cold water faucet in the bathroom would not work so that had to be replaced. I expected a lot better from Emporium. However, you were quick to address all of his problems and I appreciate that in your room please are very first rate.
Stayed 5 nights in Jan 2024
Response from Chatchawan Napawan on 5 Feb 2024
Dear William,Greetings from Emporium Suites by Chatrium.Thank you for taking your time to share your stay experience on this platform. I sincerely appreciate your feedback and would like to first apologize for the unfortunate incidents that you encountered during your stay.It is very disturbing for me to learn of your comments concerning of the facilities in our room. We have taken immediate action to check and rectify the problems which have also been raised for discussion with all department heads concerned to prevent the re-occurrence of such incidents. The Housekeeping team haven been reminded to ensure all guest room are very carefully checked by the floor supervisor prior to check in and to ensure all details are not overlook throughout the stay.Once again, thank you for bringing this to our attention. We look forward to welcoming you back in the not too distant future.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 Excellent

Noboru, Hachioji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ホテルとしては最高ですが食器が何もなかった。 有ったのは大きなタンブラーが2つだけ。 簡易キッチンは何も使いようが無かった。 但し、ほかの部屋はどうなっているのか分かりません。
Stayed 5 nights in Jan 2024
Response from Chatchawan Napawan on 30 Jan 2024
Dear Noboru,Greetings from Emporium Suites by Chatrium.Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that we were able to provide you with a pleasant experience.I have also noted your constructive feedback regarding the kitchen utensils provided, please be informed that we only set up in the room/ Suites for our long staying guest. However, for daily stay, guest can request through our Housekeeping office. At the same time, we have updated on your personal profile for the set up to your room prior to your arrival on your future visits.We all at Emporium Suites by Chatrium are looking forward to welcoming you once again soon at our hotel where you will be assured a very warm welcome. Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 Excellent

Daniel, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way as usual. Most especially the staff…
Stayed 1 night in Jan 2024
Response from Chatchawan Napawan on 22 Jan 2024
Dear Daniel,Greetings from Emporium Suites by Chatrium.We would like to thank you for sharing your feedback about your recent stay at Emporium Suites by Chatrium on this platform. Your positive comments are well noted and we are thrilled to learn that our facilities and services met your expectations.We look forward to welcoming you back again with us, and offers, and our associates will be more than happy to serve you.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 Excellent

A Rahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 5 nights in Dec 2023
Response from Chatchawan Napawan on 18 Jan 2024
Dear A Rahman,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 Excellent

Masahiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chatchawan Napawan on 25 Dec 2023
Dear Masahiko,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back!!!
The location is good, room are clean and staffs are very helpful and friendly. Thumbs up!
Stayed 4 nights in Dec 2023
Response from Chatchawan Napawan on 15 Dec 2023
Dear Guest,Warm Greetings from Emporium Suites by Chatrium.It was with great pleasure that I read your kind comments regarding your stay with us and I am delighted that you had such an enjoyable time at our hotel. Your positive feedback only encourages us to continue towards our goal of offering guests a remarkable experience while staying with us.I would like to say that it was a genuine pleasure to serve you during your time with us and we look forward to welcoming you back in the very near future.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 Excellent

Glyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, receptionists who checked us in and out couldn't do enough - we enjoyed an upgrade to our apartment plus late check out. Beautiful large apartment with stunning views. Nice breakfast too, loads of options. We will return
Stayed 6 nights in Nov 2023
Response from Chatchawan Napawan on 10 Dec 2023
Dear Glyn,Greetings from Emporium Suites by Chatrium.I wish to sincerely thank you for posting your stay review on this platform, this means a lot to us. I am delighted to read that you enjoyed your stay and would like to thank you for sharing your impressions with other people from around the world.We look forward to welcoming you back in the not too distant future, and our associates will be more than happy to serve you.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, hotel is close to BTS and shopping mall. The room is large and clean, though a little old. Staff is friendly.
Stayed 2 nights in Nov 2023
Response from Chatchawan Napawan on 6 Dec 2023
Dear Cheryl,Greetings from Emporium Suites by Chatrium.It is a great pleasure reading through your positive review of your stay at Emporium Suites by Chatrium and my entire team and I would like sincerely thank you for the very kind compliments regarding our facilities and services.We all at Emporium Suites by Chatrium are looking forward to welcoming you once again soon at our hotel where you will be assured a very warm welcome.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 Excellent

HUEY, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel for all visitors, single and with family. Easy access to BTS sky train (less than 3 minute walk to Phrompong BTS), shopping (elevator/escalator from hotel door to Emporium shopping complex), car park (basement level), restaurants (multiple choices within walking distance). Quiet and safe area.
Stayed 4 nights in Nov 2023
Response from Chatchawan Napawan on 16 Nov 2023
Dear HUEY,Greetings from Emporium Suites by Chatrium.May I start by thanking you for taking your precious time to post a review of your recent stay at our hotel. Your valuable feedback is highly appreciated. I am thrilled to read that you have such a high impression of our facilities and services. Our convenience location has enhanced your stay experience.We truly hope it will not be too long before we have the pleasure of welcoming you back at Emporium Suites by Chatrium.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 Excellent

Lina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, service is really good.
Stayed 4 nights in Nov 2023
Response from Chatchawan Napawan on 16 Nov 2023
Dear Lina,Greetings from Emporium Suites by Chatrium.Many thanks for sharing your stay experience with other fellow travelers in this forum and thank you for choosing Emporium Suites by Chatrium as accommodation during your recent visit to the 'City of Angels'. I am happy to hear that overall you had a pleasant stay at our hotel.On behalf of the entire team here, may I end by saying that we hope on your next visit to Bangkok we might enjoy the pleasure of your company once more.Sincerely yours,Chatchawan NapawanGeneral Manager

8/10 Good

RODNEY, Honolulu

Stayed 3 nights in Oct 2023
Response from Chatchawan Napawan on 8 Dec 2023
Dear RODNEY,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 Excellent

Seihak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5stars hotel
Stayed 3 nights in Oct 2023
Response from Chatchawan Napawan on 30 Oct 2023
Dear Seihak,Greetings from Emporium Suites by Chatrium.Many thanks for sharing your experience with other fellow travelers in this forum and thank you for choosing Emporium Suites by Chatrium as accommodation during your recent visit to the 'City of Angels'. We are so pleased that we managed to live up to your expectations and that our facilities and services met with your approval.We hope to be able to create another remarkable experience for you again the next time you are back to stay with us.Yours sincerely,Chatchawan NapawanGeneral Manager

6/10 Okay

Admen

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel has the great location, but it needs to remodel all rooms....they are too old.
Stayed 4 nights in Oct 2023
Response from Chatchawan Napawan on 24 Oct 2023
Dear Admen,Greetings from Emporium Suites by Chatrium.Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that our hotel location has enhanced your recent visit with us.I have also taken note of your constructive comments and please be informed that we will have a renovation plan in 2024 and we are now in the process of the mock up room for the further project.We hope it will be not too long before we have the opportunity to welcome you again at Emporium Suites by Chatrium.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 Excellent

Mark, Maryville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful as always.
Stayed 2 nights in Oct 2023
Response from Chatchawan Napawan on 13 Oct 2023
Dear Mark,Greetings from Emporium Suites by Chatrium.May I say how much I appreciate you considering us a good choice among the hundreds of hotels available in Bangkok and it was our pleasure to be of service to you during your Bangkok trip. We are glad to hear that you had a great time again at our hotel and that our facilities and services met with your approval.On behalf of the Emporium Suites by Chatrium team, may I end by saying that we hope on your next visit to Thailand we might enjoy the pleasure of your company once more.Yours sincerely,Chatchawan NapawanGeneral Manager

6/10 Okay

Ruttanatip, Fitchburg

Travelled with family
Disliked: Cleanliness
A busy hotel connected to a big shopping mall and located on one of the main roads in Bangkok. Easy access to foods & transportation. We should receive a VIP access but not sure what that meant. We were told that we could drink up to one set of soft drinks free from the mini bar for our 2 night stay. Encountered a cockroach in the middle of the night in our kitchenette area on the first night. Tried to kill it but unsuccessful. Reported it to the hotel they graciously offered to change our room or do a “deep-clean”. We opted for the later as it would be too much to pack up and move again. Had al carte breakfast that wasn’t impressive. Asked for a soy latte only to be offered to mix hot soy milk with coffee by the waitress who couldn’t understand when I explained streamed milk in native Thai.
Response from Chatchawan Napawan on 24 Aug 2023
Dear Ruttanatip,Greetings from Emporium Suites by Chatrium.Thank you for selecting to stay with us recently and share your stay experience on this platform. We are very sorry to learn that you were disturbed by a roach during your last visit with us. We have an ongoing pest control programme, and our restaurants and kitchens are regularly sprayed. However, it is most unfortunate that this one escaped detection. We have already informed the company concerned that the next spray must be even stronger and please rest assured that such incident will not happen again. Please accept our sincere apologies for the unfortunate incident. We sincerely hope that you will kindly overlook into this incident and to allow us to have the privilege of welcoming you back in the not too distant future. Yours sincerely,Chatchawan NapawanGeneral Manager

4/10 Poor

Mei Ching

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with huge room size
Stayed 3 nights in Jun 2023
Response from Chatchawan Napawan on 14 Jun 2023
Dear Tracy,Greetings from Emporium Suites by Chatrium.Thank you very much for your review of your stay at Emporium Suites by Chatrium and for sharing on this platform. It is a pleasure to know that you had a pleasant and satisfying experience at our hotel.May I end by saying that we truly appreciate your custom and hope on your next visit to Bangkok we may have the pleasure of welcoming you once again to Emporium Suites by Chatrium.Sincerely yours,Chatchawan NapawanGeneral Manager

8/10 Good

Wai Ki

Travelled with group
Liked: Cleanliness, staff & service, amenities
Convenience in location
Stayed 4 nights in Feb 2023
Response from Chatchawan Napawan on 14 Feb 2023
Dear Wai Ki,Greetings from Emporium Suites by Chatrium.May I offer a sincere word of thanks for your review of your stay experience of Emporium Suites by Chatrium. It was a pleasure to welcome you to our hotel and we are happy to learn that overall you enjoyed your stay here especially the hotel central location.We would be delighted if we could have the pleasure of your company once again on your next visit to Bangkok.Sincerely yours,Chatchawan NapawanGeneral Manager

4/10 Poor

Travis

Stayed 5 nights in Jan 2023
Response from Chatchawan Napawan on 8 Dec 2023
Dear Travis,Greetings from Emporium Suites by Chatrium.May I begin by thanking your for taking the time and share your review on this platform. It is only through feedback that we can maintain our exacting standards and current position among Bangkok’s hotels on this platform.Unfortunately, your review is a bit difficult to interpret as to whether you enjoyed your stay or not and if there might have been any other aspects which led you to award us an 'below average score'. Maybe if you could kindly find the time to contact the hotel with some further feedback that would be very helpful for me to tackle any issues that might have occurred during your stay with us.I would like to end by saying that it was our pleasure to be of service to you during your Bangkok trip and we hope you choose to stay with us again on your next visit to Bangkok. Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 Excellent

Sanicha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very roomy and clean. Staffs are nice and polite. Breakfast was good. Love the pool and gym. They have nice spa too but I didn’t get a chance to try. Great location for downtown Bangkok. You can hop on BTS and go around.
Response from Chatchawan Napawan on 6 Dec 2022
Dear Sanicha,Greetings from Emporium Suites by Chatrium.Many thanks for sharing your experience with other fellow travelers in this forum and thank you for choosing Emporium Suites by Chatrium as accommodation during your recent visit to the 'City of Angels'. We are so pleased that we managed to live up to your expectations and that our facilities and services met with your approval.We hope to be able to create another remarkable experience for you again the next time you are back to stay with us.Yours sincerely,Chatchawan NapawanGeneral Manager

10/10 Excellent

Han Soo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has renovated and well maintained . Good location , beside branded shopping mall and bts .
Response from Chatchawan Napawan on 6 Dec 2022
Dear Han Soo,Greetings from Emporium Suites by Chatrium.May I offer a heartfelt word of thanks for your kind review of your Emporium Suites by Chatrium experience and it was our absolute pleasure to welcome you to our hotel. I am happy to hear that you enjoyed all aspects of your time with us.We are looking forward to hopefully welcoming you back in the not too distant future.Yours sincerely,Chatchawan NapawanGeneral Manager

8/10 Good

Belinda

Stayed 19 nights in Oct 2022

8/10 Good

Robert, Naples

Liked: Cleanliness, staff & service

8/10 Good

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice facility, a little pricy but overall very nice. Unfortunately we were on a non-smoking floor that turned out not to be non-smoking. We had some trouble sleeping because of the persistent smell of smoke coming from adjacent rooms. Otherwise, nice place.
Stayed 1 night in Sep 2022
Response from Chatchawan Napawan on 30 Sept 2022
Dear james, Sawasdee Krup and Warm Greetings from Emporium Suites by Chatrium. May I begin by expressing my personal thanks for you taking the time to share your stay experience here. The opinions of our guests are paramount to the success of our business and the satisfaction of all who choose to stay at Emporium Suites by Chatrium. I would like to take this opportunity to sincerely apologize for the cigarette smell disturbance during your recent visit with us Please rest assured that we will do necessary steps to prevent the re-occurrence of such incident in the future. Apart from this issue, we do hope that you have a pleasant stay with us. Thank you for bringing this to our attention for the further improvement. May I end by saying that I genuinely hope you will be visiting us again in the not too distant future. Sincerely yours,Chatchawan NapawanGeneral Manager

10/10 Excellent

Jahir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here because i fell like home here.
Stayed 1 night in Aug 2022
Response from Sirorat on 23 Aug 2022
Dear Jahir,Sawasdee Krup and Greetings from Emporium Suites by Chatrium.Thank you very much for your great review of your stay experience at Emporium Suites by Chatrium for the high ratings you have given us. We are delighted to note that you found your stay with us highly satisfactory, and that the quality of service rendered by our staff greatly contributed to making your stay at the heart of Bangkok city even more pleasant and comfortable for you. We hope it will be not too long before we have the pleasure of welcoming you at our hotel again.Yours sincerely,Chatchawan NapawanGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient easy access to emporium close to eating places.
Stayed 8 nights in Aug 2022
Response from Sawitree on 17 Aug 2022
Dear Guest, Greetings from Emporium Suites by Chatrium. Thank you very much for your review of your stay at Emporium Suites by Chatrium and for sharing this here. It is a pleasure to know that overall you had a pleasant and satisfying experience at our hotel. May I end by saying that we truly appreciate your custom and hope on your next visit to Bangkok we may have the pleasure of welcoming you once again. Yours sincerely, Chatchawan Napawan General Manager

4/10 Poor

Stephen

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not clean room
Room was not properly cleaned. Found previous guests face mask hanging at the bedroom door handle. So definitely not sanitized or deep cleaned in these COVID times. Faucets were dirty and fingerprints on bathroom classes. Kitchen had dishes that weren’t properly cleaned. It all seemed like a rushed job to “clean”
Stayed 1 night in Jul 2022
Response from Sawitree on 30 Aug 2022
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Ideally located near to Embassy Central mall and on Sukhumvit road. Breakfast was excellent with very courteous staff
Stayed 3 nights in Jul 2022
Response from Chatchawan Napawan on 21 Jul 2022
ear Mohammad, Greetings from Emporium Suites by Chatrium. It is a great pleasure reading through your positive review of your stay at Emporium Suites by Chatrium and my entire team and I would like sincerely thank you for the very kind compliments regarding our facilities and services and especially the hotel location. We all at Emporium Suites by Chatrium are looking forward to welcoming you once again soon at our hotel where you will be assured a very warm welcome. Yours sincerely, Chatchawan Napawan General Manager

10/10 Excellent

jee chin

Stayed 2 nights in Jun 2022
Response from Sawitree on 21 Jul 2022
Thank you for your feedback. We really appreciate your review. I wish you have a remarkable stay with us and if you have anything to assist please feel free to contact us anytime. Thank you for choosing Emporium Suites, Bangkok! Best Regards, Sawitree K. (Ms.) / Assistant Front Office Manager

8/10 Good

Cameron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Sawitree on 21 Jul 2022
Thank you for your feedback. We really appreciate your review. I wish you have a remarkable stay with us and if you have anything to assist please feel free to contact us anytime. Thank you for choosing Emporium Suites, Bangkok! Best Regards, Sawitree K. (Ms.) / Assistant Front Office Manager

8/10 Good

Sik Yuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool mosaic wall tile should be replace defective parts to avoid injury
Stayed 4 nights in Jun 2022
Response from Chatchawan on 12 Jun 2022
Greetings from Emporium Suites by Chatrium. May I begin by offering a sincere thank you for having stayed at our hotel and for posting a review on this platform. My entire team and I are happy to read that overall you had a satisfying experience at our hotel. I must however also take this opportunity to sincerely apologize for the unpleasant experience regarding the loosen mosaic at the pool. Please be informed that we are in the process of improving this pool condition and planning process. Thank you for bringing this to our attention. May I end by saying that we truly appreciate your custom and hope on your next visit to Bangkok we may have the pleasure of welcoming you once again to Emporium Suites by Chatrium. Yours sincerely, Chatchawan Napawan General Manager

4/10 Poor

Elsie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Charge way more than my reservation
The hotel told me upon check-in that they upgraded my room from Dux to executive suite with ABF. My booking is ard S$550 for 4 nights. Upon check out, my bill turn out to be 20500THB (~S$818). I felt scammed that this is not made known to me upon check in. Forced upgrade
Stayed 4 nights in May 2022

10/10 Excellent

Zayd

Stayed 4 nights in May 2022
Response from Sawitree Kaewpengkro on 30 Aug 2022
Dear Mr.Zayd,Thank you very much for your feedback!Best Regards,Sawitree Kaewpengkro

10/10 Excellent

Amy

Stayed 1 night in Mar 2022
Response from Sawitree on 25 Apr 2022
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager

10/10 Excellent

Sho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Sawitree on 25 Apr 2022
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Close to shopping
Nice location with in walking distance to shopping, train. Clean, modern, spacious rooms. Friendly staff
Stayed 1 night in Feb 2022
Response from Chatchawan Napawan on 10 Mar 2022
Dear Guest, Warm Greetings from Emporium Suites by Chatrium. Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that we were able to provide you with a pleasant experience. We hope it will be not too long before we have the opportunity to welcome you again at our hotel. Yours sincerely, Chatchawan Napawan General Manager

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Feb 2022
Response from Sawitree on 25 Apr 2022
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager

10/10 Excellent

akom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean easy to travel around BKK the swim pool was big with the Beach chairs and coconut trees...But the front dress lady so lovely and helpful with a Siam Smile that you never forget. I'll stay there again in April,2022
Stayed 3 nights in Jan 2022
Response from Chatchawan Napawan on 24 Jan 2022
Dear Khun Akom, Warm Greetings from Emporium Suites by Chatrium. On behalf of the entire team here at the hotel we would like to thank you for taking your precious time to share your stay experience to the other travelers on this forum and making our hotel as your prefer of residence on your recent visit. We are so pleased that we managed to live up to your expectations and that our facilities and services met with your approval. Your kind compliments do indeed give us tremendous encouragement for our ongoing commitment towards service excellence. Please rest assured that we will continue to be receptive and sensitive to the needs of our guests as we endeavor to make each visit a more pleasant and enjoyable experience. We hope to be able to create another remarkable experience for you again in April 2022. Yours sincerely, Chatchawan Napawan General Manager

10/10 Excellent

Rattakorn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Sawitree on 8 Jan 2022
Dear Khun Rattakorn Sawasdee Ka and Warm Greetings from Emporium Suites by Chatrium. Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that we were able to provide you with a pleasant experience. We hope it will be not too long before we have the opportunity to welcome you again. Meanwhile, wishing you for all the best, stay safe and prosperous year 2022. Yours sincerely, Sawitree K.

6/10 Okay

Edward, Beaverton

Travelled with family
Liked: Staff & service, amenities
I was quite disappointed with this hotel. I have stayed at many hotels in Bangkok. I thought that I would spend more for this trip and book a top hotel in a great location. Location was perfect, pool is fantastic, but hotel overall is a great disappointment. First, I didn't receive any VIP upgrade. Second, the hotel is aged and in need of renovations. The breakfast food was really bad. I mean it, very basic and low quality. Coffee came from an automatic machine and was almost undrinkable. I paid double for this hotel and received half the satisfaction compared to other 4-5 star hotels. In my travel experience, this is a very basic 3-star hotel.
Stayed 2 nights in Oct 2021
Response from Chatchawan on 9 Nov 2021
Dear Edward, Sawasdee Krup ad Greetings from Emporium Suites by Chatrium. May I begin by thanking you for choosing Emporium Suites by Chatrium and for taking the time to write a review on Expedia. Your feedback is very important to us as it enables us to determine where we are meeting or exceeding our guests’ expectations and, equally importantly, attend to any issues they may experience during their stay. I would also like to thank you for the kind comments you made about our excellent location and wonderful pool area. Furthermore, I would like to take the opportunity to apologise for the other aspects of your visit which did not meet your expectations, for which I am sincerely sorry. Rest assured I will be following up with my team to investigate all the issues you raised and will make changes as appropriate. May I end by saying that I deeply regret any inconvenience these aspects of your stay may have caused you and we hope to enjoy the pleasure of your company again the next time you visit Bangkok in order that we can restore your faith in our hotel. Rest assured you will receive a heartfelt welcome as a valued guest. Yours sincerely, Chatchawan Napawan General Manager

2/10 Terrible

Verified traveller

Stayed 5 nights in Dec 2020
Response from Sawitree on 29 Dec 2020
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager

10/10 Excellent

Ricky, Chonburi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Emporium Suites is quickly becoming our favorite hotel. Location is amazing & Queen’s park right next door is a huge bonus! We are coming back soon!!
Stayed 2 nights in Dec 2020
Response from Sawitree on 22 Dec 2020
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emporium Suites never fails us!
We have stayed several time again at this, our favourite, Bangkok hotel since I last reviewed it here, most recently last week for a couple of nights. It never fails to give satisfaction, and is like a home away from home for us. We had a great welcome as usual, our suite upgrade was as comfortable as ever, housekeeping staff helpful and always there when we need them. Terrific breakfast. And I still maintain the location is the best in Bangkok -- so convenient for everything we need, and a great park next door for my morning walk when I'm not in the mood for the fabulous gym or pool. We will of course be back!
Stayed 2 nights in Dec 2020
Response from Sawitree on 22 Dec 2020
We appreciate your time to share your remarkable experience at Emporium Suites by Chatrium. It was exciting to read that you had a great stay in particular our services providing from our staffs and our convenient location right at the BTS sky train and shopping malls. Thank you for your nice comment and we wait for the pleasure to welcome you again.

10/10 Excellent

RickyS, Chonburi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emporium Suites are amazing! We were upgraded to 2 bedroom suite & it is plenty big for a family of 4 or 5! The location is a bonus as it is attached to Emporium Mall & across the street from Emquartier Mall. Also Queen’s park is right next door!
Stayed 1 night in Sep 2020
Response from Sawitree on 8 Sept 2020
Thank you very much for taking the time to review our property. It is always heartwarming to hear that our cooking was appreciated.”

10/10 Excellent

RickyS, Chonburi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location & the suites are well kept!. A I also love that it is right next to Queen’s park & Emquartier, plus it is attached to the Emporium Mall.
Stayed 1 night in Sep 2020
Response from Sutheenuch M. /Assistant Front Office Manager on 5 Sept 2020
Thank you for choosing Emporium Suites, We really appreciate your review especially our location We are looking forward to welcoming you on your next stay with us again,

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at our regular Bangkok hotel
Another great stay at our regular Bangkok hotel, which never fails to satisfy us. Thanks to all the staff who make us feel so welcome
Stayed 3 nights in Jun 2020
Response from Sawitree on 15 Jun 2020
Thank you very much for taking the time to review our property. It is always heartwarming to hear that you are happy and satisfy. Thank you for choosing Emporium Suites, We really appreciate your review. We are looking forward to welcoming you on your next stay with us. Best regards, Sawitree K.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sawitree on 8 Mar 2020
Thank you for your feedback We really appreciate your review. I wish you had a remarkable stay with us. Thank you for choosing Emporium Suites, Bangkok! Best Regards,Sawitree K. (Ms) / Assistant Front Office Manager

10/10 Excellent

Mark

Stayed 12 nights in Feb 2020
Response from Sutheenuch M. on 8 May 2020
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sutheenuch M. (Miss) Assistant Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Sawitree on 4 Mar 2020
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager