Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
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Reviews of HARRIS Hotel & Residence Sunset Road - Bali

4 out of 5
HARRIS Hotel & Residence Sunset Road - Bali
Jl. Pura Mertasari, Sunset Road, Kuta, Bali

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 105 reviews" "
Rating 8 - Good. 51 out of 105 reviews" "
Rating 6 - Okay. 27 out of 105 reviews" "
Rating 4 - Poor. 3 out of 105 reviews" "
Rating 2 - Terrible. 8 out of 105 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kevin, Colma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is okay ,swimming pool and dining area are good , fantastic service, rooms are clean and spacious, however showers need to be update , as well as telephones , the one in my room wasn't working
Stayed 5 nights in Dec 2023

6/10 Okay

Katherine

Liked: Cleanliness, staff & service, amenities
The staff was very nice. Their problem solving skills sucked. They would re-use the towels and when we did ask for new ones they smelled. Breakfast was not that great but it was $7 USD. They did not Give us toilet paper after the first day of arrival. It was great to wake up to pretty birds chirping. WiFi sucked.
Stayed 5 nights in Nov 2023

8/10 Good

Kevin, Petaluma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is just fine in this hotel . Excellent service, friendly staff, perfect room cleaning service , laundry etc . The only thing I can complain about is the fact that some guests left food trash by the swimming pool and nobody from the hotel looks to notice it, this happened in two different occasion
Stayed 6 nights in Jul 2023

8/10 Good

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023

8/10 Good

KARISO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at Harris Hotel - Sunset Road.
Terrific staff, spotless presentation, delicious breakfasts, and room service. Lovely pool area. Just perfect! We will be back. :-D
Response from Nyoman on 19 May 2017
Dear Valued Guest, I would like to thank you for taking the time to share us your experience at Harris Sunset Road. It is always a pleasure to receive positive feedback. I will share your comments to my staff, as we strive to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We look forward to welcoming you back at Harris Sunset Road in the near future. Harrisly yours, Nyoman Wirayasa General Manager

8/10 Good

WATI

Liked: Cleanliness, room comfort
Pleasant stay the only thing is the location.Have to book for transportation to walk around.Walking distance to Carrefour,that one thing is good.
Response from Nyoman on 8 Mar 2017
Dear Valued Guest, I would like to thank you for sharing your experience at Harris Hotel & Residences Sunset Road. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve our quality and services. Should you require further assistance, please feel free to let us know. We are looking forward to welcome you back at Harris Sunset Road in the near future. Sincerely yours. Nyoman Wirayasa General Manager

4/10 Poor

Trine, Melbourne, Vic

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Facilities are great, but the room was a let down.
Perhaps it was just the room I was in, but my safe and fridge didn't work. There was a small kitchenette, but no cutlery or crockery to use. The bathroom flooded when I showered each time.
Response from Nyoman on 8 Nov 2016
Dear Trine, I would like to thank you for your stay at Harris Hotel & Residences Sunset Road. We very much appreciate that you have shared your experience to us. It is always a pleasure to have a positive feedback, as it will serve as an encouragement to all of our staff to continuously improve our quality and services. I will rectify the problem you encountered and to ressure that the similar won't be happened again. Should you need any other assistance, please feel free to let us know. We are looking forward to welcome you back Harris Sunset Road in the near future. Sincerely yours, Nyoman Wirayasa General Manager

2/10 Terrible

bunta, perth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff but not very knowledable
Very poor service no money exchange food was cold drinks were warm
Response from Nyoman on 1 Nov 2016
Dear valued Guest, I would like to thank you for your stay at Harris Hotel & Residences Sunset Road. We very much appreciate to share your experience to us. Please accept our sincere apologies that your stay does not meet your expectation. Concerning money exchange, as per Government regulation, hotel is not allowed to do it. For the cold food and warm drink, I will investigate what was happened and rectify it with Department concern. Once again, we thank you for sharing your experience and do hope your next stay will be a pleasant one. Sincerely yours, Nyoman Wirayasa General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Harris Hotrl Kuta Sunset Road
Clean hotel with friendly staff. Unfortunately the pool is in shade. Breakfast is ok but there is no bar area. Cafe not restaurant with very limited menu. My room was near to their breakfast cafe where they play music from 6.30 am! Too far from anywhere to walk. Need to get cabs. Very friendly helpful can B at hotel though.
Response from Nyoman on 17 Jul 2016
Dear valued Guest, I would like to thank you for your stay at Harris Hotel & Residences Sunset Road during your recent holiday to Bali. We very much appreciated that you have taking your times to write and share your experiences to us. All feedback is valuable for us for further improvement. Should you need further assistance and information, please feel free to let us know. We are looking forward to welcome you back at Harris Sunset Road in the near future. Sincerely yours, Nyoman Wirayasa General Manager

6/10 Okay

nicole, t

Liked: Cleanliness
Location is close to everything
Good location in regards to close to the airport & beaches in a taxi you can afford. Air con is amazing in the room. Pool is a good size, never crowded. Access to the gym is amazing.
Response from Nyoman on 14 Jul 2016
Dear Nicole, First of all, I would like to thank you that you have chosen our hotel as your preferred stay during your recent holiday to Bali. We very much appreciated you have taken the times to write your experiences. your comments is valuable for us. We are looking forward to welcome you back soon at Harris Sunset Road Bali. Sincerely yours, Nyoman Wirayasa General Manager

2/10 Terrible

David H

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good conference hotel
As a conference venue the hotel services were poor. No staff during bfast & food not replenished. Room quality & cleanliness not good. Will not recommend the hotel. Disappointing one nite. Paid for 3 nites but only stayed 1 nite & checked out.

6/10 Okay

Susanti, Indonesia

Liked: Staff & service
Disliked: Cleanliness
So so
Hotel is a bit old. Room floor feels sticky and dusty.

6/10 Okay

Russ, West Australia

Liked: Staff & service
Disliked: Cleanliness
Hotel a bit drab but lovely staff
The hotel was way off the beaten track as per promoted. The place is tired and the cost of drinks and food is over the top considering its location. The staff although were so friendly and helpful but did have some English shortfalls.... nothing sign language couldn't fix. Different matter though when trying to explain something on the phone. The access to the local gym, which I might add is brilliant and the breakfasts were good except at the egg counter which would become bedlam at times.All in all value for money it is just ok. I thought the hotel was a bit drab but because we were having to visit a family member at the Siloam hospital daily it was handy for that. Would only recommend to a friend if visiting the hospital yet there are other hotels close by which looked better.

10/10 Excellent

David , Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad hotel
Was in this hotel 2 weeks was great. Great hotel all round only fault I could pick was the food range could have been better. Staff where amazing
Response from Nyoman on 30 Oct 2015
Dear David, Thank you to choose Harris Hotel & Residences Sunset Road as your preferred accommodation and stay during your recent holiday to Bali. We very much appreciated that you have spent your time to write your feedback. Your comments is valuable for us in order to continuously improve our services to our guest. We will review the food range you mention. Should you need any other information and assistance, please feel free to let us know. Sincerely yours, Nyoman Wirayasa General Manager

2/10 Terrible

Jonathan, Kuala Lumpur, Malaysia.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad location, not worth the effort at all.
Location is bad, no amenities close by. Too far a walk from actual civilization that's considered convenient. Will never ever book here again.
Response from Nyoman on 26 Dec 2015
Dear Guest, We thank you very much that you have spent your time to write to us your experience at Harris Hotel & Residences Sunset Road. It is with sincere regret that you are not happy with our hotel location. For your kind information that the hotel is located within minutes access by car to all interesting Tourist destination at the South of Bali and it is within walking distance to Shopping Center. Once again, we are very sorry that your experience is not meet your expectation. Sincerely yours, Nyoman Wirayasa General Manager

6/10 Okay

Jonathan, Kuala Lumpur, Malaysia.

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, that's about it.
Business brought me to this part of town. Clients had already booked this hotel. Doubt I would ever stay here again. Hotel is old & dated. Rooms, especially the bathrooms are in dire need of a refurbishment. Location is great though, right beside Beachwalk. Walking distance for all things important along Kuta Beach Road. Besides that, nothing to shout about.
Response from Nyoman on 12 Dec 2015
Dear Mr. Jonathan, On behalf of all HARRIS Sunset Players, we're thanking you very much for your candid review. Your feedback is extremely valuable to us as we strive to improve with each and every stay. Unfortunately, it seems that we did not meet all your expectations. We would certainly like to learn more about that. We would like to look into this issue, however we are unable to find your staying history with our hotel. Therefore, please be so kind to reach out to me directly at [gm-harris-sunsetroad@tauzia.com] to discuss this further. Mr. Jonathan, once again thank you very much for your review, and we are looking forward to welcome you at HARRIS Sunset Road Bali on your next trip to Bali. HARRISly yours, Nyoman Wirayasa General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Nice hotel but noisy in the morning.
Bit too far from Kuta. hotel was clean and child friendly.
Response from Nyoman Wirayasa on 6 Oct 2015
Dear Sir, I would like to thank you to chose our hotel as your preferred stay. Your feedback is valuable for us. I will investigate what was the noisy in the morning. If you need any other assistance, please feel free to let us know. Sincerely yours, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
This is my second stay here after 2 years. The level of services from the frontliner to the restaurant staff and the supporting staff are excellent. The garderner even greeted me with a sincere smile on my way in and out of the room, each time I see them. The facilities have somewhat been upgraded over the last 2 years. I feel instantly at home. 2 years ago, there's always mosquitoes in the room each time I left the sliding door open. I always asked for insect spray every single day of my stay. Fast forward 2 years later, this time around when I checked in, there was a bottle of insect repellent spray. It shows that the management were attentive to the customer's need. Little touch and gesture like that makes me wanna come back again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
small poorly maintained two bedroom suite, needs a lot of tlc, quite area but too far form the action, no kids club co-coordinator or organised activities :-(

10/10 Excellent

Mohd Hanafiah, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended hotel
Overall it was really excellent.. The staff really friendly, strategic location. Definitely will come back to stay here and will surely recommend to friends and family who wants to have such a relaxing and comfy hotels.
Response from Nyoman on 26 Sept 2015
Dear Mr/s.Hanafiah, First of all, I would like to thank you for choosing Harris Hotel & Residences Sunset Road as your preferred accommodation during your recent holiday to Bali. Your comments is valuable for us. It will as an encouragement to our team to better serve our guests. Should you require any other assistance and information, please do let us know. We do hope that we will be able to serve you better in the near future. Harrisly yours, Nyoman Wirayasa General Manager

6/10 Okay

jamie, lara australia

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing hotel out of the way
Overall a very relaxing hotel out of the way from busy kuta the only drawback was the kids club which they might as well not have won. Had to keep asking staff if our kids could go in there for the advertise activities in the room brochure. Very poor we gave up asking what they would do with our kids. I would not recommend the kids club to other families

8/10 Good

natalie, w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
Very happy with room, environment and facilities. Awesome gym access too with les mills classes. Free shuttle to kuta several times a day with stops en route if required. Breakfast amazing and free for kids. Very friendly and helpful staff. Loved our stay!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
would never stay in this hotel again. Although the address is Kuta it is a long way from the main part of Kuta there are far better hotels closer to Kuta than this hotel with better facilities for a similar price

10/10 Excellent

HARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Too far out
this hotel is a 45 min walk to Kuta. The hotel does offer a limited shuttle for drop off only and last shuttle is 4 pm. The one bedroom apt is a room does not have a separate bedroom. It has a tiny kitchenette with a sink and microwave no utensils or crockery. The room has hang space only with no drawers and is small.We have had blue bird taxi refuse to bring us to the hotel of an evening making it more expensive to get back as you have to use unmetred taxis or private vehicles. The pool is in need of repair. It is a large hotel and has only 4 sun lounges around the pool. The majority of the guest during our stay were Indonesian which had cars.

6/10 Okay

Verified traveller

Liked: Room comfort
Bali getaway
The hotel is fine & it has a good location except that the cleanliness level can still be improved as well as the room smell.

8/10 Good

gary, singapore

Liked: Cleanliness, staff & service
Located in the heart of kuta
Room was bit small otherwise it was a pleasant stay.

8/10 Good

Wing Yam, Australia

Liked: Staff & service
Buffet breakfast is nice
I was planning to stay around Carrefour thats why i booked here. I was quite disappointed when i checked in. The hotel looks old, not really maintained well. The room is small for 4. But we like the buffet breakfast, varity of choices and tasty.

8/10 Good

Anton, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, worth for money
Nice hotel, located at the Sunset road with easy access to many interesting area such as Kuta, Seminyak, Kerobokan and you may take new toll to Nusa Dua or Denpasar.

8/10 Good

Teresa, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Professional; Cleanliness: Pleasant;

2/10 Terrible

Rye619

Disliked: Cleanliness, staff & service, room comfort
Most disappointing hotel experience in South East Asia
This hotel was an abysmal experience for me and my travel partner because of the incredibly incompetant staff. I predominately blame management and housekeeping, but really just more negative experiences and stories with this place than any other hotel I stayed in traveling all across Asia. Just to rattle of a few without too much explanation as I would be typing all evening: Arranging their advertised airport transfer was a nightmare. Hotel responded to 0 emails I sent about (5 over 48 hours) and I had to contact a neighboring hotel to contact them via phone and ask them to please check their email so we wouldn't be left hanging at the airport. It was ridiculous and the manager was only mildly apologetic when we arrived beacause of this, proceededing to charge us for the transfer more than what you could get a taxi to do the job for. Early morning water aerobics classes that litterly rattle your Windows with loud music. There's no sleeping through it, it was insane. Housekeeping cracked one of the incredibly expensive bottles of water open and removed it from the fridge trying to get us to pay for it. Took the bottle right up to the front desk and told them to stay out of the fridge and I wasn't paying for the bottle. No apology mind you. Had a cellphone stolen from the room (final straw, we checked into another hotel) and upon bringing this to the hotel's attention a severely unprofessional manager of housekeeping named Ferry said he talked to his staff and nobody took it. In the end I told him we would agree to disagree and I simply needed a note saying I reported it so my insurance company could cover it. He refused to provide any documentation that I even brought it to his attention saying it would make the hotel look bad. I then told him I'd like to file a police report to which he responded "okay, but it's going to cost you money to file a report with the police. I don't know how much but upwards 100000rp." We were floored. He then proceeded to condemn how I had emailed management about my grievances. I finally cut him off, told him how unprofessional he was and that me and my partner were leaving and would make sure we left reviews in regards to our experience and his needing to be retrained for him position. All and all a complete nightmare. Steer clear.

6/10 Okay

Auckland new zealand

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Booked 3N 1BR residence and 1N sunset suite. 1BR residence was great. Everything was great! However, the sunset suite was a disappointment. Room was dusty and felt like it was vacant for awhile. Requested for a downgrade from suite to 1BR.

8/10 Good

Nina, Australia - SA - Regional SA

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff! Lots to do! Near outlet stores

8/10 Good

Nina, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Great kids playground it's new!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly. Not to the best location.
Needed a room for one night as flight home was next day. Hotel was convenient for such use.

10/10 Excellent

Tom B, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Had a wonderful stay at Harris. Competitive prices, great service and nice facilities. The food at the hotel is quite good, and the pool is nice and quiet during the day. The staff is very helpful, and I taken care of. However, do remember that this is not a hotel next to the beach, but they offer a free shuttle service down to Kuta Beach.

6/10 Okay

Meisha, Australia - WA - Perth

Liked: Staff & service
Disliked: Cleanliness
Facilities: Basic; Value: Moderate; Service: Courteous; Cleanliness: Lacking; Women got free gift bag with face mask

8/10 Good

Tommy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, clean and worth the money.
I like the comfortable beds, the clean sheets and good air conditioning. This is the second time we've stayed at Harrison Hotel. We only use the hotel room to sleep in and to have a quick swim - the rest of the time we are out and about, so all we really require is a clean, comfy room with hot water and a good breakfast awaiting us. I like the happy, fresh decor, the clean towels and the friendly, smiling staff. The breakfast selection is very varied - even picky eaters can easily find something appetising. The location of the Kuta Harrison hotel is nice for a couple of reasons: it's sort of tucked away as it's not on the main road, so it's a bit quieter at night. It's also close to the supermarket (Carrefour) and the Galleria. It's not that close to the beach, but that isn't one of our requirements seeing as we live near a beach at home. In a nutshell, I'd say this hotel is suited to people who'd rather spend less on the hotel and more on going out etc, but also don't want to "rough it". It's perfectly comfortable and I would recommend it to anyone who is not looking for 5 star luxury but still wants to feel special at a very reasonable rate.

10/10 Excellent

Kedar, Australia - NT - Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Cheap, Affordable, Economical; Service: Go the extra mile; Cleanliness: Beautiful;

10/10 Excellent

KEDAR, Australia - NT - Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable, Low-priced, Economical; Service: Remarkable, Outstanding; Cleanliness: Beautiful;

6/10 Okay

mommy, bali

Liked: Cleanliness
not impressed with the service
not impressed with the service, it was rainy, just stop by the hotel because my auntie needs to pick up some of her things, at that time i need to change my baby's diaper but i can't go change inside the room hotel because it means we need to walk through the rain, so i ask for a nursing room or a baby's changing room, they said they don't have any, one of the bellboy ask me to change the diaper inside the toilet, which is impossible if u already see the toliet..

8/10 Good

BALASUBRAMANIAM, Singapore

Liked: Cleanliness, staff & service
Facilities: Typical; Value: Economical; Service: Good; Cleanliness: Faultless;

10/10 Excellent

Linda, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Service: Go the extra mile, Outstanding; Cleanliness: Immaculate, Beautiful;

8/10 Good

Hayley, Australia - VIC - Melbourne

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, good quality, nice staff
The Harris chain of hotels is super value. Good basic amenities, very clean, excellent food and friendly staff. Served up with an Indonesian sense of fun with bright colours and quirky touches. Great value!

8/10 Good

shannan, perth

Liked: Staff & service
nice hotel, not close to anything at all.
staff were nice, only went there as advertised kids club but that was not operating. the whole two weeks we were there kids club did not open. dissapointing really. if had known would have picked hotel closer to exciting part of town

8/10 Good

First timeTony

Liked: Cleanliness, staff & service
great staff makes great place
The location was not where we expected but that issue aside, this was a fantastic place to stay. Were friendly and always helpful. The rooms are quite small but all we needed them for was to sleep in as we spent all our time by the pool or traveling around Kuta.

8/10 Good

sydboy007

Liked: Cleanliness, staff & service, room comfort
wonderful staff, bit remote location
I boiked the hotel as it had a good rate for my trip. I stayed in a 1BR room, but to me it's really a studio as you don't actually have a seperate bedroom. Room size was decent. Wardrobe area not that big. OK for a single person but think might get a bit cramped for 2. Bathroom is a decent size, and bathtub is nice for a nice soak after a hard days tanning at the beach :) Prob the best thing about the hotel is the staff. They're always friendly and helpful. Most are quite young but put a lot of effort into the service they provide. Had a few meals at the restaurant and was pretty good. Not exactly cheap, but decent value. They have a past promo which was good value. Very friendly and quick service. The pool is a decent size, but don't expect to do any tanning there. You don't get much sun. There's only 2 single and 1 double tanning bed, plus some chairs and tables to sit at. Not much near by the hotel, but taxis are cheap. $2.50 to get to the beach so that wont break the bank. I prob wont stay here again but will be tempted to try the kuta beach harris.