4 outdoor pools, pool umbrellas, pool loungers

Reviews of Conrad Bali

5 out of 5
Conrad Bali
Jalan Pratama 168, Tanjung Benoa, Nusa Dua, Bali

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 1003 reviews" "
Rating 8 - Good. 284 out of 1003 reviews" "
Rating 6 - Okay. 65 out of 1003 reviews" "
Rating 4 - Poor. 25 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, Dublin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing service. We travelled as a family with 2 kids and the hotel was perfect for us. The breakfast was very good and very very diverse. The room was large and modern. The only downside is the beach. We couldn’t swim in the ocean because of the seaweed and all the rubbish on the shore.
Stayed 4 nights in Apr 2024
Response from Kevin on 25 Apr 2024
Dear Daniel,Thank you for sharing your recent experience at our hotel. We are thrilled to hear that you enjoyed our excellent service and found our facilities to be suitable for your family, especially the spacious and modern room.We appreciate your feedback regarding the beach conditions. Please rest assured that we will address this concern with our team to ensure a more pleasant beach experience for our guests in the future.We hope to welcome you and your family back for another memorable stay soon.

10/10 Excellent

Lai Mun Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality and customer service is impeccable. Really enjoyed my stay. If really to nick pick, to have shuttle bus service to nearby shopping area. Will stay here again!
Stayed 3 nights in Apr 2024
Response from Kevin on 24 Apr 2024
Dear Andrea,Thank you for your glowing review! We're delighted to hear that you experienced excellent hospitality and impeccable customer service during your stay with us. Your feedback regarding the shuttle bus service to nearby shopping areas is duly noted, and we'll certainly consider implementing it to enhance our guests' experience further. We're thrilled that you enjoyed your time with us and look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Abdalrahman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous resort on the ocean with beautiful swimming pools, open spaces, high class restaurants and amazing breakfast buffet. Amazing, courteous and hospitable staff just made our stay the more enjoyable and amazing. Highly recommended.
Stayed 5 nights in Apr 2024
Response from Febio Dewangga on 22 Apr 2024
Dear Abdalrahman,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at our gorgeous resort. It's wonderful to know that you appreciated our beautiful swimming pools, high-class restaurants, and amazing breakfast buffet.We're especially delighted that our staff's hospitality enhanced your experience. Providing courteous and hospitable service is always our priority, and we're glad that it made your stay even more enjoyable.Thank you for recommending us, and we look forward to welcoming you back for another amazing stay in the future.

10/10 Excellent

Cheyenne, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the nicest people on earth. We got the villa with private pool and its in an area next to the spa and pretty quiet side. They have 3 restaurants and they are all amazing. Exceeded our expectations. They said nusa dua is far from everything but it wasnt that bad. Maybe an hour from tour meet ups. They are on top of their whatsapp account to talk to guest for any request. Gonna miss the hospitality of this hotel. Thank tou everyone!
Stayed 3 nights in Apr 2024
Response from Febio Dewangga on 22 Apr 2024
Dear Cheyenne,Thank you for your glowing review! We're thrilled to hear that our staff made your stay memorable and that you enjoyed your villa with a private pool. It's fantastic to know that our restaurants exceeded your expectations and that our location in Nusa Dua wasn't too inconvenient for your tour meetups.We appreciate your kind words about our hospitality and hope to welcome you back to Conrad Bali in the future!

10/10 Excellent

Arunkumar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large & spacious rooms. Excellent property with a private beach.
Stayed 3 nights in Apr 2024
Response from Febio Dewangga on 22 Apr 2024
Dear Arunkumar,Thank you for sharing your feedback! We're delighted to hear that you enjoyed our spacious rooms and our beautiful property with its private beach.We hope to welcome you back for another excellent stay in the future!

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here from 31/3 to 7/4 in Room 1321 with my wife and 1 child. We were so impressed and blown away with how amazing this resort was. The staff are so attentive and will attend to any request we had. We just relaxed by the most amazing pool the entire time, the poolside waiters were superb (special mention to Marta) who would always ensure we had enough towels, water etc. Room was fine, always clean and plenty of bottled water supplied daily. The grounds are immaculately kept by the groundskeepers. The breakfast buffet was superb, had a choice of eggs (scrambled, fried & poached), omelette, bacon, pancakes, cereals, granola, pastries and a large selection of Asian food. You will not go hungry. They even have a menu that you can order from which is included at no extra cost. The menu had such things as eggs benedict & avocado on toast. I have included a photo of the table breakfast menu. Juices at breakfast can be made to order or you can pour your own. We will definitely be returning in 2025 to Conrad Bali (Nusa Dua).
Stayed 7 nights in Mar 2024
Response from Kevin on 22 Apr 2024
Dear Simon,Thank you so much for sharing your wonderful experience at Conrad Bali! We're thrilled to hear that you and your family had such an enjoyable stay with us.It's fantastic to hear that you found our staff to be attentive and accommodating, and that you were impressed by the poolside service, especially Marta's exceptional care. We're also delighted that you enjoyed the cleanliness of your room, the beautifully maintained grounds, and the delicious breakfast buffet with its wide array of options.We can't wait to welcome you back in 2025 for another fantastic stay at Conrad Bali!

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kevin on 22 Apr 2024
Dear Summer,We are truly grateful you chose to stay with us recently, and for having shared your detailed positive impressions of your stay. Our entire team will be delighted to read your comments and will look forward to the opportunity of welcoming you back when you are next in Bali.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Kevin on 22 Apr 2024
Dear Timothy,We are truly grateful you chose to stay with us recently, and for having shared your detailed positive impressions of your stay. Our entire team will be delighted to read your comments and will look forward to the opportunity of welcoming you back when you are next in Bali.

10/10 Excellent

Gloria, Loveland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beachfront hotel with great meal options, wonderful views, and very helpful staff. Fauzie was the perfect guide, driver, host. Highly recommend!
Stayed 2 nights in Mar 2024
Response from Febio Dewangga on 22 Apr 2024
Dear Gloria,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay at our beachfront hotel and that you found our meal options to your liking. It's fantastic to know that you appreciated the wonderful views and the helpfulness of our staff, especially Fauzie, who went above and beyond to ensure you had a perfect experience.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another memorable stay in the future.

10/10 Excellent

Masoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the friendliness and facilities, will re-visit again!
Stayed 6 nights in Mar 2024
Response from Kevin on 5 Apr 2024
Thank you, Masoud!We're delighted to hear that you loved the friendliness of our staff and enjoyed our facilities.It's wonderful to know that you had such a positive experience with us. We can't wait to welcome you back for another fantastic stay at Conrad Bali!Best, Kevin

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the friendliness and facilities, will re-visit again!
Stayed 6 nights in Mar 2024
Response from Kevin on 5 Apr 2024
Thank you, Maryam!We're delighted to hear that you loved the friendliness of our staff and enjoyed our facilities. It's wonderful to know that you had such a positive experience with us. We can't wait to welcome you back for another fantastic stay at Conrad Bali!Best, Kevin

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conrad Bali is a beautiful resort and the staff are excellent. However, it is difficult to find out about activities at the resort as most are not advertised. Even though the resort was no where near capacity we were unable to get reservations at the seafood restaurant. Another guest told us we needed them! Many dining options within walking distance. Prices a bit high for Bali!
Stayed 5 nights in Mar 2024
Response from Kevin on 5 Apr 2024
Thank you for your review, Sharon.We're delighted to hear that you found Conrad Bali to be beautiful and our staff excellent.We apologize for any inconvenience regarding the difficulty in finding information about resort activities. Your feedback is valuable, and we'll work on making this information more accessible to our guests. Regarding reservations at the seafood restaurant, we apologize for the oversight and will review our processes to ensure better communication.We're glad you enjoyed the dining options nearby, although we're sorry if you found the prices higher than expected.We appreciate your input and hope to welcome you back for a more seamless experience in the future! Best, Kevin

10/10 Excellent

Ramanjot

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went on a family vacation.Loved how each staff member always greeted us with smiles on their faces and their service was excellent. The only negative thing is the beach as it was low tide during our stay. But we have a lagoon access room so didn't miss the beach.
Stayed 5 nights in Mar 2024
Response from Kevin on 29 Mar 2024
Dear Ramanjot,Thank you for sharing your experience! We're delighted to hear that you enjoyed your family vacation with us and appreciated the warm hospitality extended by our staff. We apologize for any inconvenience caused by the low tide at the beach but are pleased to know that your lagoon access room provided an enjoyable alternative. We look forward to welcoming you back for another memorable stay at Conrad Bali!

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Kevin on 29 Mar 2024
Amazing! Thank you for sharing your review Grant!

10/10 Excellent

Albert, San Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable. Very good and friendly staff. Good food selection in restaurants.
Stayed 1 night in Mar 2024
Response from Febio Dewangga on 26 Mar 2024
Dear Albert,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, comfortable, and enjoyed the friendly service provided by our staff.It's wonderful to know that you also appreciated the food selection in our restaurants. We hope to welcome you back again soon for another enjoyable stay!

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a good experience, but there were a couple of not so great things. (We have 2 kids under 5, so that influenced my review) 1. The property is beginning to look tired. 2. The kids club was OK, given the internet hype, it fell short. 3. When we factored in the additional cost of breakfast buffet alone, it was expensive. We moved to a Hyatt brand in Sanur, way newer, way better facilities, way better food, and it was about the same cost. 4. There’s not many restaurants or things to do within close proximity to this location. On the plus side: 1. Huge pools 2. Quiet with lovely grounds
Response from Febio Dewangga on 26 Mar 2024
Dear Ashley,Thank you for your valuable feedback. We're glad to hear that you enjoyed the spacious pools and tranquil ambiance of our grounds. However, we apologize for any shortcomings you experienced, especially regarding the tired appearance of the property, the kids club, and the breakfast cost. We understand the importance of providing updated facilities and a variety of activities for families with young children. Your comments will be shared with our team for further improvement. We appreciate your patronage and hope to welcome you back in the future for a more satisfying experience.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Beyond amazing
Stayed 8 nights in Dec 2023
Response from Kevin on 25 Mar 2024
Dear Rita,Thank you for your kind words! We're thrilled to hear that you had an amazing experience with us. We strive to exceed expectations and provide unforgettable stays for all our guests. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional experience in the future.

10/10 Excellent

Shaneel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff. Wisti, widi, Manik and mingu -chef's, nanta... So many names. Its the staff that make it such an amazing experience for us. At coffee place Mascaya and Dewa. Puttu S in kitchen. Chef Mingu and Chef Manik are super nice and made sure i have good vegetarian option food. Just super happy with the hospitality of staff.
Stayed 4 nights in Mar 2024
Response from Kevin on 25 Mar 2024
Dear Shaneel,Thank you for your wonderful review!We're thrilled to hear that our staff, including Wisti, Widi, Manik, Mingu, Nanta, Mascaya, Dewa, Puttu S, Chef Mingu, and Chef Manik, contributed to making your experience amazing. It's delightful to know that they provided excellent hospitality and ensured you had good vegetarian options. We'll be sure to pass along your kind words to our team.We hope to welcome you back soon for another exceptional stay!

10/10 Excellent

Harish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 9 nights in Feb 2024
Response from Kevin on 12 Mar 2024
Dear Harish,Thank you so much for your kind words!We're thrilled to hear that you had an impeccable experience with us and that you found our hotel beautiful with fabulous team member. It's wonderful to know that you had an amazing holiday, and we can't wait to welcome you back for another fantastic stay.

8/10 Good

Courtney, Mission

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful about this hotel, beautiful and top notch. They even upgraded our room which was stunning and the complimentary breakfast to go was wonderful. I would have given this place 5 stars but only one thing made me not and that was how rock solid the bed was. So solid that I could not actually sleep on the bed and instead slept On the couch and that just shouldn’t be when you’re at a high end 5 star hotel like the Conrad. The bedding linen should be top of the line, the bedding should be comfortable and the pillows should be top notch. The bed was harder than the floor and that just can’t be. The couch was perfect to sleep on so that saved the night.
Stayed 1 night in Feb 2024
Response from Febio Dewangga on 4 Mar 2024
Dear Ms. Courtney,Thank you for your feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed many aspects of your experience, including the room upgrade and complimentary breakfast. However, we apologize for the discomfort you experienced with the bed. Your feedback is valuable, and we will address this issue with our team to ensure that our bedding meets the high standards expected of a luxury hotel like Conrad. We appreciate your patronage and hope to welcome you back for a more comfortable stay in the future.

10/10 Excellent

Tor

Stayed 6 nights in Feb 2024
Response from Kevin on 22 Mar 2024
Amazing! Thank you for sharing your review Tor!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely week at the Conrad. The staff couldn’t be more helpful and friendly. The room was spacious and very clean but bathroom needed a little updating. Spa facilities were excellent. Swimming pools were great and water lovely and warm. Cocktail hour (4-6pm) by the pool was wonderful. Buffet dinner and traditional dance in the suku restaurant was good but a little overpriced for what you get at the buffet. A great distance from the airport so no long transfer times.
Stayed 7 nights in Feb 2024
Response from Febio Dewangga on 19 Feb 2024
Dear Gary,Thank you for sharing your experience with us!We're delighted to hear that you had a lovely week at Conrad Bali and that our staff provided helpful and friendly service throughout your stay. It's great to know that you found your room spacious and clean, although we appreciate your feedback regarding the bathroom and will certainly consider updates.We're thrilled that you enjoyed our spa facilities and swimming pools, and that you had a wonderful time during cocktail hour by the pool. Your feedback regarding the buffet dinner and traditional dance at Suku restaurant is noted, and we'll take it into account for future improvements.We're pleased to hear that our location provided convenience for you with no long transfer times from the airport.Thank you once again for your valuable feedback, and we look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Ghalib

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. We enjoyed the entire 6 days.
Stayed 5 nights in Feb 2024
Response from Febio Dewangga on 19 Feb 2024
Dear Ghalib,Thank you for your wonderful review!We're thrilled to hear that you had an incredible experience with us and enjoyed your entire 6-day stay. Our team works hard to provide exceptional service, and it's fantastic to know that their efforts contributed to your enjoyable stay.If you have any specific highlights or moments you'd like to share, or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay!

4/10 Poor

YUKARI

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
felt very old facilities and service so so. last time we stayed at intercontinental hotel and it was more reasonable price but we were more satisfied with service.
Stayed 4 nights in Feb 2024
Response from Febio Dewangga on 19 Feb 2024
Dear Yukari,Thank you for sharing your feedback.We're sorry to hear that you felt our facilities were outdated and that the service was average. We always aim to provide the best experience for our guests, and we apologize if we fell short of your expectations. We appreciate your comparison with the Intercontinental Hotel and will take your comments into consideration for improvement.If there's anything specific you'd like to address or discuss further, please feel free to reach out to us at febio.dewangga@conradhotels.com. We value your input and hope to have the opportunity to welcome you back for a more satisfying experience in the future.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely impeccable. The hotel is beautiful, the service is fabulous. We had an amazing holiday. I can't wait to go back.
Stayed 4 nights in Feb 2024
Response from Febio Dewangga on 19 Feb 2024
Dear Heather,Thank you so much for your kind words!We're thrilled to hear that you had an impeccable experience with us and that you found our hotel beautiful with fabulous service. It's wonderful to know that you had an amazing holiday, and we can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Harrison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location for our engagement - fantastic support from staff for the occasion too!
Stayed 1 night in Feb 2024
Response from Febio on 9 Feb 2024
Thank you so much, Harrison!We're thrilled to hear that you had a beautiful engagement at our location. Our staff is dedicated to providing exceptional support for special occasions like yours. Congratulations again!

10/10 Excellent

Marie p.

Stayed 2 nights in Feb 2024
Response from Kevin on 21 Mar 2024
Amazing! Thank you for sharing your review Marie p!

10/10 Excellent

Donald, Suttons Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room! Gorgeous property!
Stayed 4 nights in Jan 2024
Response from Febio on 5 Feb 2024
Thank you Donald for your lovely review!We're delighted to hear that you enjoyed our beautiful rooms and found our property gorgeous. We hope to welcome you back for another wonderful experience at our resort soon!

10/10 Excellent

Ronak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Febio on 2 Feb 2024
Wonderful! Thank you for sharing your review Ronak!

10/10 Excellent

Erhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very good neighborhood in Bali. It is close to the Bali Collection shopping center where you can go with their shuttle. Hotel provided us with complimentary bottled water as much as we needed. This was very convenient since we were told that it may not be good to drink or use the tap water, even for brushing teeth. Beach was ok but in some mornings it was covered with seaweed probably because of the tide, but then disappered. However, the beach was not good for swimming because of the jetskis running around. A safe area was created close to the beach with a line. Sand in the beach was of good quality. We had half board and ate at the hotel most of the time. Once we went to the Jimbaran beach, on the other side of the island. Half board was designed very conveniently so that if you are staying 5 nights, you have 5 meals and can use them for any lunch or dinner. We used two of our half board meals for the special night at Susu restaurant, fire dance and kecak dance nights. Staff was very friendly, respectful, and helpful with a smiling face. All of them were standing ready to help you. People at all the restaurants had the same attitude and making sure the guests to feel welcome all the time. I could not mention any names because we don't know their names but we know one that we know, Riri was one of them who was respectful with a smiling face. We enjoyed our time there.
Stayed 7 nights in Jan 2024
Response from Febio on 2 Feb 2024
Dear Erhan,Thank you for your recent stay with us and for sharing your feedback. We're glad you enjoyed our convenient location, complimentary bottled water service, and the flexibility of our half board option. We apologize for any inconvenience caused by seaweed on the beach and appreciate your feedback on the jet skis. It's wonderful to hear that you had a memorable dining experience at Susu restaurant and that our staff, including Riri, provided excellent service. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Thamo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conrad, we will go there again. 1st time in Bali, in Conrad, the hotel is exceptional. My family thoroughly enjoyed the amnesties, most of all the lagoon pool. The staff were awesome, te service is fantastic. The management team doing wonderful job there.
Stayed 5 nights in Jan 2024
Response from Febio on 5 Feb 2024
Thank you, Thamo for your fantastic review!We're thrilled to hear that you had an exceptional first-time experience in Bali at Conrad. It's wonderful to know that your family thoroughly enjoyed the amenities, especially the lagoon pool.We appreciate your kind words about our staff and management team. We look forward to welcoming you back for another memorable stay!

10/10 Excellent

Stivens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool area. The staff is super friendly. The breakfast was first class. My family loves the Conrad. We will be back for sure.
Stayed 6 nights in Jan 2024
Response from Febio on 5 Feb 2024
Thank you Stivens for your wonderful feedback!We're thrilled to hear that you enjoyed our pool area, friendly staff, and first-class breakfast. It's delightful to know that your family loves Conrad Bali. We can't wait to welcome you back for another memorable stay!

10/10 Excellent

Sewa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy accessibility to water sports
Stayed 3 nights in Jan 2024
Response from Febio on 2 Feb 2024
Wonderful! Thank you for sharing your review Sewa!

10/10 Excellent

Ihsaan

Stayed 3 nights in Jan 2024
Response from Febio on 25 Jan 2024
Amazing! Thank you for sharing your review Ihsaan!

10/10 Excellent

Prosun

Stayed 3 nights in Jan 2024
Response from Febio on 23 Jan 2024
Wonderful! Thank you for sharing your review Prosun!

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Febio on 23 Jan 2024
Wonderful! Thank you for sharing your review Lorraine!

10/10 Excellent

Andi Pringori

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice property
Stayed 3 nights in Jan 2024
Response from Febio on 15 Jan 2024
Amazing! Thank you for sharing your review Andi!

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Febio on 10 Jan 2024
Dear Hussain,Thank you for sharing your positive experience! We're delighted you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you again soon.

10/10 Excellent

Ponora, Brossard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in great condition, very clean, beauriful architecture, kids club, pools but mostly tje kindness of the staff.
Stayed 5 nights in Jan 2024
Response from Febio on 10 Jan 2024
Dear Ponora,Thank you for sharing your positive experience! We're delighted you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you again soon!

10/10 Excellent

Stephanie - Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Febio on 10 Jan 2024
Amazing! Thank you for sharing your review Stephanie!

8/10 Good

Angus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Febio on 10 Jan 2024
Dear Angus,Thank you for sharing your positive experience! We're delighted you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you again soon.

8/10 Good

Govind

Hotel was too crowded for breakfast buffets with long wait times to be seated.
Stayed 3 nights in Dec 2023
Response from Febio on 8 Jan 2024
Dear Mr. Govind,Thank you for sharing your feedback with us. We're sorry to hear about your experience, and we genuinely apologize for any inconvenience caused.We appreciate your valuable insights, and rest assured, we will address the issues you've raised with our team to ensure improvements in our buffet queue quality. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of pools and very attractive garden surrounds. Great friendly service.
Stayed 5 nights in Dec 2023
Response from Febio on 8 Jan 2024
Amazing! Thank you for sharing your review Anne!

10/10 Excellent

YOUNG JU

Stayed 5 nights in Dec 2023
Response from Kevin on 2 Jan 2024
Fantastic! Thank you Young Ju!

2/10 Terrible

Pegah

Response from Febio on 4 Jan 2024
Dear Pegah,Thank you for sharing your feedback regarding your recent stay at Conrad Bali. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced. We take guest feedback seriously, and we are committed to addressing your concerns to improve our services.To better understand your specific issues, could you please provide more details about the aspects that led to your rating of 1 out of 5? Your insights will help us make the necessary improvements and ensure a more pleasant experience for our guests in the future.We appreciate your feedback and hope to have the opportunity to welcome you back, providing you with an improved and delightful stay.

10/10 Excellent

Ege

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about our stay at Conrad. From the welcoming staff, to the facilities to the wonderful dining options, it truly was amazing.
Stayed 8 nights in Dec 2023
Response from Febio on 2 Jan 2024
Dear Ege,Thank you so much for taking the time to share your experience at Conrad Bali.Our team is dedicated to providing a welcoming and memorable stay, and we are thrilled to hear that we met your expectations. It's fantastic to know that you enjoyed our facilities and dining options.Your kind words inspire and motivate us to continue delivering exceptional service. Should your travels bring you back to Bali, we would be honored to welcome you once again.Sending our warmest regards.

10/10 Excellent

Brietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kevin on 2 Jan 2024
Fantastic! Thank you Brietta!

10/10 Excellent

Tuan Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Kevin on 2 Jan 2024
Amazing! Thank you for sharing your review Tuan Lin!

8/10 Good

Krishna

Stayed 3 nights in Dec 2023
Response from Febio on 4 Jan 2024
Dear Krishna,Thank you for taking the time to share your feedback and for choosing Conrad Bali. We are pleased to hear that you had a positive experience during your stay. Your rating of 8 out of 10 is appreciated, and we are always eager to know how we can enhance our guests' experience.If there are specific areas or aspects you feel we can improve upon to achieve a perfect 10, please don't hesitate to share more details. Your insights are valuable to us as we strive to provide exceptional service.We look forward to welcoming you back to Conrad Bali for another memorable stay.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kevin on 20 Dec 2023
Fantastic! Thank you Sebastian!