Ratings based on 912 verified reviews

4.3 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller from Wundowie

Posted 09-Sep-2019
We are seasoned Bali travellers and this was the first time we stayed here. Facility is a bit dated however very well kept. We will return.
Comment from Hotel Management
09-Sep-2019 by Grand Hyatt Bali Team , Hotel Management
Dear Stark, warm greetings from Grand Hyatt Bali. Thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback. We are grateful for your generous endorsement of our resort and acknowledgement of your memorable experience. We look forward to the privilege of serving you on a return trip to this fabulous island and creating more memories. Warm regards, Grand Hyatt Bali Team
5 out of 5
by a verified traveller

Posted 03-Sep-2019
Stunning property set in huge grounds on a beautiful beach. Everything seemed spotlessly clean and the gardens are immaculate and very well looked after. Our room was a little dated but still very good with no complaints.
Comment from Hotel Management
04-Sep-2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team
4 out of 5
by a verified traveller

Posted 02-Sep-2019
Classic resort. Great location with amazing stretch of beach and immaculate beautiful gardens. Pool is fantastic for kids and staff friendly. The resort could do with a refresh as it is a bit tired in style. Staff will not constantly approach you to offer you drink service around pool but I like being left alone and am happy to ask if I want something.
Comment from Hotel Management
03-Sep-2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, greetings from Grand Hyatt Bali. Thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback. We are grateful for your generous endorsement of our resort and acknowledgement of your memorable experience. We also appreciate your constructive comments regarding some aspects that we could improve upon. We look forward to the privilege of serving you on a return trip to this fabulous island and creating more memories. Warm regards, Grand Hyatt Bali Team
3 out of 5
by a verified traveller from sydney

Posted 02-Sep-2019
i was there with 2 years old son.water in toddler pool is too cold but big pool is warm.how could a baby play in cold water🤔😥
Comment from Hotel Management
03-Sep-2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, greetings from Grand Hyatt Bali. Thank you for choosing the Grand Hyatt Bali and for taking the time to post your feedback. We are sorry to hear of your less than satisfactory experience pertaining to our toddler pool. We appreciate you taking the time to share your experience. Please be assured that your feedback has been shared with our team for remedial measures and continuous improvement. If we do have the opportunity, it would be a pleasure to welcome you back. Sincerely, Grand Hyatt Bali Team
5 out of 5
by a verified traveller

Posted 02-Sep-2019
Very good and nice ambience. I had a very pleasant stay and staff is very good.
Comment from Hotel Management
03-Sep-2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, warm greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team
5 out of 5
by a verified traveller from Singapore

Posted 31-Aug-2019
The landscape and gardens were well taken care of and very clean. The service staff try their best to help in every way possible
Comment from Hotel Management
02-Sep-2019 by Grand Hyatt Bali Team , Hotel Management
Dear Petrina, Warm greetings from Grand Hyatt Bali. Thank you for visiting the Grand Hyatt Bali and for taking the time to share your feedback. We endeavor to provide experiences that are truly superior, so to hear that you had an amazing stay is extremely rewarding. Your mention of sincere hospitality delivered by our courteous associates is truly appreciated. We hope you will visit us many times in the future and allow us to create more memories. Sincerely, Grand Hyatt Bali Team
1 out of 5
by a verified traveller from Auckland, New Zealand

Posted 31-Aug-2019
Three things about this hotel: 1. It needed a good renovation may be 10 years ago so if you are prepared to get into a 90th resort, then welcome! Our room was a mess. It was so dated we were depressed upon late arrival. Paint on walls cracked in places, clogged toilette, old flooring...nothing seemed clean/tidy. A rusty cracks on a bath. 2. Staff was slow and often unsupportive. We travelled with parents and children so asked for two rooms adjacent for us to be closer to parents. They offered us rooms in different villages. Full stop. A lady at reception kept promising another room every day, eventually a room closer to my parents on the ... 4th day of our stay. It just made us stay. It really felt nothing can get done there. Late arrival with children, no bedding was prepared for them at 11pm upon arrival. It took them half an hour to sort it out. Shocking was a sleeping option for kids in our family room. Two of our children (a boy 10 and a girl 5) were offered a small foldable day bed (Parents pls do check bedding options for kids with hotels directly before booking and research, it’s a common over sell in Bali). Thanks my parents could take my son to sleep in their room (...5 minute walk). 3. On a positive note, everything outside of our room and poor service was good - restaurants for dinner, breakfast options, pools, water slide for kids, Nusa Dua beach, walks, swimming was great fun (best in Bali). We spent 7 days at the resort and over all had lots of fun.
Comment from Hotel Management
02-Sep-2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, Warm greetings from Grand Hyatt Bali. Thank you for your candid feedback regarding your recent stay at the Grand Hyatt Bali. Please accept our sincere apologies for the inconsistencies and for not being able to meet your expectations. We are grateful for the comments as it gives us the opportunity to ensure we remedy as many shortcomings as possible and review our operations for continuous improvement. Should you decide to return it would be a pleasure to welcome you back and we will spare no effort in ensuring that your stay is memorable. Best regards, Grand Hyatt Bali Team
4 out of 5
by a verified traveller

Posted 28-Aug-2019
An upper scale American brand hotel located in a beautiful part of Bali. The beaches were beautiful and clean. The amenities at the hotel were plentiful. The rooms were meticulous and clean as was the property. The cuisine was delectable. All around pleasant experience.
Comment from Hotel Management
28-Aug-2019 by Grand Hyatt Bali Team , Hotel Management
Dear Almaas, greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team
5 out of 5
by a verified traveller from Sydney

Posted 27-Aug-2019
Loved everything ! It was beautiful pools, lovely staff and on a gorgeous beach.
Comment from Hotel Management
28-Aug-2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, warm greetings from Grand Hyatt Bali. Thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback. We are grateful for your generous endorsement of our resort and acknowledgement of your memorable experience. We look forward to the privilege of serving you on a return trip to this fabulous island and creating more memories. Warm regards, Grand Hyatt Bali Team
5 out of 5
by a verified traveller from Japan

Posted 25-Aug-2019
Huge area, beautiful gardens, five pools.
Comment from Hotel Management
27-Aug-2019 by Grand Hyatt Bali Team , Hotel Management
Dear Ricardo, warm greetings from Grand Hyatt Bali. Thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback. We are grateful for your generous endorsement of our resort and acknowledgement of your memorable experience. We look forward to the privilege of serving you on a return trip to this fabulous island and creating more memories. Warm regards, Grand Hyatt Bali Team