Standard Studio, 1 Queen Bed with Sofa bed | 1 bedroom, desk, blackout curtains, iron/ironing board

Reviews of City of Sails Motel

4 out of 5
City of Sails Motel
219 Shakespeare Road, Auckland

Reviews

8.6

Excellent

Rating 10 - Excellent. 105 out of 252 reviews" "
Rating 8 - Good. 115 out of 252 reviews" "
Rating 6 - Okay. 24 out of 252 reviews" "
Rating 4 - Poor. 6 out of 252 reviews" "
Rating 2 - Terrible. 2 out of 252 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jonathon

Liked: Cleanliness
Property was okay, had some permanent or semi permanent residents in dome of the rooms
Stayed 2 nights in Mar 2024

8/10 Good

Sonia

Liked: Amenities
Very spacious accommodation but no lift. Almost all the accommodation is up one or two flights of stairs.
Stayed 1 night in Feb 2024

10/10 Excellent

Keziah, Waipawa

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay at the City of Sails. Friendly receptionists, pleasant to chat with and helpful. Room as tidy and clean, super cosy bed and the jetted spa was just the icing on top of the cake.
Stayed 2 nights in Jan 2024

8/10 Good

Helen

Stayed 1 night in Nov 2023

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely unit, really nice that we got upgraded to a spa bath. Just a couple of maintenance needs in the bathroom as the extractor fan doesn't remove the condensation hardly at all and there's grout crumbling out from the tiles. Lovely staff, we feel very well looked after
Stayed 3 nights in Oct 2023
Response from Katrina on 7 Nov 2023
Hello,Thanks for your review Wendy.We will try to upgrade what you mentioned on the review.Hope to see you again.

6/10 Okay

Grant

Travelled with partner
Disliked: Property conditions & facilities
The room in the carpark smelt musty the outlook was not inviting. Ask for another room the next night was pretty average
Stayed 2 nights in Sep 2023
Response from City of sails motel team on 6 Oct 2023
We will try to improve our service.Thank you.

8/10 Good

Hine

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The motel was a convenient location.
Stayed 2 nights in Sep 2023
Response from City of sails motel team on 6 Oct 2023
It is good to walk to hospital after convenient parking.Many of our guests are staying for visiting to hospital.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay for what we needed in Auckland. Reception was very helpful and accommodating with our late check in. Great service and room was clean. Would stay again.
Stayed 1 night in Sep 2023
Response from City of sails motel team on 6 Oct 2023
Thanks so much about your positive review.Hope to see you again.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from City of sails motel team on 6 Oct 2023
Thanks for your review!See you next time.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night stay in North Shore
Located near Nort Shore hospital on a busy intersection nice hotel, good customer service, nice sized rooms, great facilities with good shower and comfortable bed. Good value for money and would stay again.
Stayed 3 nights in Aug 2023
Response from City of sails motel team on 8 Sept 2023
Dear guestThanks for your positive review.We will do our best for your staying. Please visit us next time by phone booking. We might serve you better for finding just right one for you.Thank you.

10/10 Excellent

Foketi

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything in it 😊
Stayed 1 night in Aug 2023
Response from City of sails motel team on 22 Aug 2023
Dear guestThank you for your positive review.Please call us next booking, our manager will find the best suitable room for you. See you again.

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facility close to hospital.
Stayed 1 night in Aug 2023
Response from City of sails motel team on 9 Aug 2023
Thanks for your comment!Our 70% guests are staying here for hospital visiting.Thanks for staying with us.

6/10 Okay

Jess

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was tidy and had everything we needed but unfortunately all the pillows in the room were really hard and the sheets were extremely stiff. We were all woken at 2am but the room above us who continued to make a lot of noise for 2 hours. The room itself was comfortable overall.
Stayed 1 night in Jul 2023
Response from City of sails motel team on 17 Jul 2023
Dear customerI am very sorry that late night noise. The teenage boys team players maybe made that noise at night. We renovated 2 moths ago and all furniture are new.Hope we can provide more quiter room next time.Thank you.

10/10 Excellent

Suzie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Efficient friendly service . Convenient location
Stayed 1 night in Jun 2023
Response from City of sails motel team on 30 Jun 2023
Thanks for your kind review!We really hope to see you again.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff and comfortable, affordable rooms. Would stay again.
Stayed 1 night in Jun 2023
Response from City of sails motel team on 30 Jun 2023
Thank you so much your nice comments.We really hope to see you again. Thank you.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here for hospitals etc
Great motel if visiting the hospital. Everything you need and facilities for cooking. Lovely staff.
Stayed 1 night in Jun 2023
Response from City of sails motel team on 30 Jun 2023
Thank you! We really appreciate your nice review.Hope to see you again.

10/10 Excellent

Jacqueline

Stayed 1 night in Jun 2023
Response from City of sails motel team on 30 Jun 2023
Thanks for your mark.Hope you had a comfortable night with us.

10/10 Excellent

Nicki

Stayed 1 night in May 2023
Response from City of sails motel team on 30 Jun 2023
Thanks for your review.Hope to see you again.

10/10 Excellent

Allan, Turangi

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and well appointed. The building is recently renovated and in good condition. There was a little light getting through the blacked out glass above the entrance door but the manager will rectify. Clark the manager is great. Welcoming, personable and flexible. Clark went above and beyond to locate an iPad charging cable I lost during my stay, after I had left the motel and that was much appreciated. I can wholly recommend this motel especially considering the room rate compared to the big corporate hotel next door! I will be staying again.
Response from City of sails motel team on 6 Jun 2023
Thanks for your wonderful comments.Please call us when you make a booking next time, we will provide the best suitable room for you and we will keep do our best to serve our guests with unchangeable mind. Thank you for staying with us.

8/10 Good

Alby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and well appointed rooms. Awesome bathroom. Bed linen and lounge room furniture was very nice. But bed was a little soft for me - but it was a good quality bed. My only peeve was that the parking spaces were very narrow. This made parking difficult. But otherwise it was a really nice place to stay.
Stayed 1 night in May 2023
Response from Katrina on 13 May 2023
Hello,Thanks for your review!We will do our best service as usual. We wish to see you again. Have a lovely day.Regards,City of sails team

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Amanda, Tauranga

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
Smelled really bad when we arrive, floors seemed quite dirty and there was some rubbish shoved under one of the beds. Bath tub was nice and a plus.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy location for motorway, hospitals, and Milford and Takapuna shopping.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Relatively central, busy roads around it tho. Easy to find.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious room, clean, amenities working, near to town
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

D

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, clean room and the staff was very friendly
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location for North Shore, close to. Reasonably priced and good parking
Stayed 2 nights in Jan 2020
Response from Eileen on 16 Jan 2020
Hi, Thank you very much for taking the time to review our property. Our prime location is ideal for our guests wishing to visit North shore hospital located within walking distance from our motel. We do look forward to being your preferred choice of accommodation when you next travel.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but no lift and older style soundproofing
Fine for one night stay. Things to note are that all rooms are up stairs (no lift) and no completely sound proof (minor quibble). Seemed to be in an industrial ara but found restaurant area with a very short walk.
Stayed 1 night in Jan 2020
Response from Eileen on 16 Jan 2020
Hi John, Thank you so much for taking the time out of your busy day to post a review after your stay with us. We truly appreciate the kind words and the insights you've shared as to how to better improve your experience as we're always looking to better accommodate and anticipate our guest's needs/expectations. We do hope you were able to utilize our prime location to explore.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location not good. too noisy
it was so noisy. couldn't sleep in. practically had construction going late afternoon. busy street
Stayed 1 night in Dec 2019
Response from Eileen on 1 Jan 2020
Hi, Thank you for taking the time to share the feedback with us. We are extremely sorry for the inconvenience and ruining your night in our property. Recently, we have installed the air-conditioning. The work all has been done by. Please do accept our sincere apologies for any inconvenience caused by noise, rest assured our team are continually focused ensuring this does not impact our guests overall experience with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were huge and your head felt like they were on mount everest. Otherwise clean tidy and quiet property even though its beside the main rds
Stayed 1 night in Dec 2019
Response from Eileen on 1 Jan 2020
Hi, Thank you very much for taking the time to review our property. We are extremely sorry for the breakdown of pillows. We prepare different type of pillows for guest's comfort. Please ask our reception next time. We will change to lower pillow. We greatly appreciate your comments about aspects of the room that need updating. We strive to improve with each and every stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, no air conditioning but a fan was provided which was great
Stayed 1 night in Dec 2019
Response from Eileen on 9 Dec 2019
Hi, Thank you for taking the time to share the feedback with us.We would like to let you know that we will be installing air conditioning in each unit during 12 December to 17 December.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very handy location, clean and comfortable room, helpful staff. However aside from cups, saucers and glasses, there was no other crockery or cutlery. There was an extra charge of $10 if you wanted to use the laundry. A lot of road noise (but to be expected in that location). Very narrow and tight parking spaces so if another guest parked an inch or two off-centre, it made getting into the next parking space extremely difficult.
Stayed 3 nights in Nov 2019
Response from Eileen on 5 Dec 2019
Hi, Thank you for taking the time to share the feedback with us.It's really unfortunate that you were disappointed by the facilities and general layout of parking at our property. Sorry that you weren't satisfied. There are room type with kitchenette. Also, we provide a toaster,microwave and cutlery on request. Please ask reception on return. We welcome all kind of feedback as we strive to improve with each and every stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as expected this time very enjoyable
Stayed 1 night in Nov 2019
Response from Eileen on 26 Nov 2019
Thank you for taking the time to share the feedback with us.We’re delighted to learn that you truly enjoyed your visit. Thank you for your high recommendation of our motel.We hope we are given the opportunity to serve you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Eileen on 26 Nov 2019
We do look forward to being your preferred choice of accommodation when you next travel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nice and clean easy to find big room with nice size bathroom
Stayed 1 night in Nov 2019
Response from Eileen on 26 Nov 2019
Hi, Thank you for taking the time to share the feedback with us. We are really glad that you liked our spa. We wash our spa everyday and regularly disinfect the bath and are happy to hear that our work paid off. Thank you for your high recommendation of our motel. We sincerely appreciate your loyalty and will look forward to your return, hopefully in the not distant future.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good small boutique motel
Good to excellent room . You have to pay for toothpaste. No shower cap.
Stayed 1 night in Oct 2019
Response from Eileen on 26 Nov 2019
Hi Philip, Thank you very much for your candid review of your stay at our motel. Unfortunately, we charge the additional item to reduce a basic room rate. However, we’re delighted to learn that you truly enjoyed your visit. Thank you for your high recommendation of our motel. Your feedback is greatly appreciated as a tool for us to try to constantly maintain our standards of quality and service.It was our pleasure to serve you and we hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the handy location to Smales Farm where I had a course - literally a 5 minute easy walk. Staff were really friendly and the unit was clean and comfy.
Stayed 2 nights in Oct 2019
Response from Eileen on 27 Oct 2019
Hi, We are glad that you enjoyed our central location, facilities and our service from our teams.It is feedback such as yours that allows us to maintain our standards in customer service and quality accommodation.Thank you for your high recommendation of our motel. We sincerely appreciate your loyalty and will look forward to your return, hopefully in the not distant future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Eileen on 21 Oct 2019
Hi, We do look forward to being your preferred choice of accommodation when you next travel.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!awesome place!very friendly staff.amazing spa!
Stayed 1 night in Oct 2019
Response from Eileen on 14 Oct 2019
Hi, Thank you so much for taking the time out of your busy day to post a review after your stay with us.Your feedback is greatly appreciated as a tool for us to try to constantly maintain our standards of quality and service. It was our pleasure to serve you and we hope to have the opportunity to welcome you back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything i needed. Good location, lovely staff.
Stayed 3 nights in Oct 2019
Response from Eileen on 14 Oct 2019
Hi, We are glad that you enjoyed our central location, facilities and our service from our teams.Your feedback is greatly appreciated as a tool for us to try to constantly maintain our standards of quality and service.We hope we are given the opportunity to serve you again soon!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The spa bath was good. The lack of cooking facilities in the room and lack of cutlery was dissapointing considering the room price.
Stayed 1 night in Oct 2019
Response from Eileen on 7 Oct 2019
Hi, It's really unfortunate that you were disappointed by the facilities. Sorry that you weren't satisfied. There are room type with kitchenette ( microwave,fridge,stove, plates,bowls,cutlery) which is Standard Studio, Executive Spa Studio, One bedroom apartment. Please use this options for next time. We welcome all kind of feedback as we strive to improve with each and every stay. Thank you very much for taking the time to review our property.

6/10 Okay

Sasha

Disliked: Cleanliness, property conditions & facilities
Very average for price.
Carpet was pretty grubby and could have done with a good vacuum, traffic noise was loud, heater was so noisy with fan on that I had to turn it off.
Stayed 1 night in Sep 2019
Response from Brian on 29 Sept 2019
Hi Sasha. Sorry for the uncomfortable staying and thank you for telling this to us. We will try to improve this matter as soon as possible. Thank you. Kind Regards Brian