Standard Room, 2 Queen Beds, Smoking | Desk, iron/ironing board, cots/infant beds, rollaway beds

Reviews of Days Inn by Wyndham Douglasville-Atlanta-Fairburn Road

2 out of 5
Days Inn by Wyndham Douglasville-Atlanta-Fairburn Road
5489 Westmoreland Plaza, I-20 Exit 37 & Fairburn Rd, Douglasville, GA

Reviews

6.8
Rating 10 - Excellent. 82 out of 254 reviews" "
Rating 8 - Good. 55 out of 254 reviews" "
Rating 6 - Okay. 44 out of 254 reviews" "
Rating 4 - Poor. 28 out of 254 reviews" "
Rating 2 - Terrible. 45 out of 254 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sheba

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in, go to room. To find 2 dirty beds, nasty bathtub and on the sink was a used washcloth and soap. Took pictures and Went back to the office. Shows the attendant the pictures, she sent me to another room. Same thing, it was nasty. Told her i could not stay there. She asked me to let her put me in another room. Reluctantly I did, sure enough it was the same. I left and had to go get a room at another hotel. Thank god for comfort inn
Stayed 1 night in Apr 2024

8/10 Good

Denise

Stayed 1 night in Mar 2024
Response from Manager on 4 Mar 2024
Hello Denise,We appreciate you choosing our hotel for your stay! If you have any specific feedback you'd like to share, please don't hesitate to reach out to us. We hope to welcome you back in the future for another enjoyable experience!

4/10 Poor

Luis

Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Luis, We apologize for any issues you may have experienced during your stay. We encourage you to reach out to our hotel directly to share your feedback so that we can address any concerns you may have had. We strive to provide the best possible experience for our guests and appreciate your input.

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
Traveling with my family and I barely stepped in the room and was immediately disgusted by the look and smell. The manager on staff that night also refused my refund.
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Jessica,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We strive to ensure all our guests have a pleasant experience. We encourage you to reach out to our management team directly so we can address your concerns.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty rooms
The rooms were very obviously not cleaned. The bedding was made and that’s about it. The bedding had lots of stains and the floors were filthy, I refused to walk around without shoes.
Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We encourage guests to bring any concerns to our attention immediately so that we can address them promptly. We have shared your feedback with our housekeeping team for their review and improvement.

4/10 Poor

Michael

Stayed 1 night in Nov 2023
Response from Manager on 17 Dec 2023
Hello Michael,We're sorry to hear that your stay didn't meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly so we can address any issues you may have experienced. We strive to provide excellent service and would love an opportunity to make it right.

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Dear Guest,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

Steven

Business traveller
Liked: Cleanliness, property conditions & facilities
For a Wyndham approve hotel. It sure did not live up too their standards. Breakfast was a joke. Grits, oatmeal and cereal. The apples was the size of a over grown golf ball. The shower floor was stained and look like it has not had a good cleaning in several years.
Stayed 5 nights in Oct 2023
Response from Manager on 11 Nov 2023
Hello Steven,We apologize for the disappointment you experienced during your stay. We strive to provide a variety of breakfast options, including hearty choices like grits, oatmeal, and cereal, along with fresh fruits. As for the shower floor, we appreciate your feedback and will address it with our housekeeping team. We value your feedback as it helps us improve our services. Thank you for bringing these concerns to our attention.

10/10 Excellent

Rashonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jacuzzi Suite, King Bed
Staying in the jacuzzi suite was an absolute delight. The highlight, of course, was the private jacuzzi – a perfect relaxation spot. Impeccably clean, the suite offered a tranquil escape, and the soothing jets in the jacuzzi melted away any stress. The bed was incredibly comfortable, ensuring a restful night's sleep. It's a perfect choice for a romantic getaway or simply unwinding in style. Highly recommended.
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Rashonna,Thank you for taking the time to share your experience with us. We are delighted to hear that you thoroughly enjoyed your stay in the jacuzzi suite. It's wonderful to know that the private jacuzzi provided the ultimate relaxation spot and that the suite was impeccably clean. We strive to provide a tranquil escape for our guests, and we are glad to hear that you found it to be so. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in your future visits

6/10 Okay

Daniel

Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello Daniel,Thank you for your amazing rating! We are thrilled to have exceeded your expectations and hope to welcome you back soon.

2/10 Terrible

Tanequia

Disliked: Cleanliness, amenities, property conditions & facilities
Sheets and covers were dirty as well as sink!!! Knats in the room! Horrible!!! Will never visit again!!! Only stayed one night!!! Don’t recommend!
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Tanequia, We apologize for the inconvenience you experienced during your stay with us. Please know that we take cleanliness seriously and will address this issue with our housekeeping team. We hope you will reconsider and give us another chance to provide you with a better experience.

10/10 Excellent

Melani

Business traveller
Very clean and quiet
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Melani,Thank you for your feedback on the cleanliness and tranquility of our hotel. We strive to maintain a pristine environment for all our guests' comfort. We apologize if there were any inconveniences during your stay and appreciate your understanding. Should you have any further concerns, please do not hesitate to reach out to our management team.

8/10 Good

Charles

Stayed 1 night in Aug 2023
Response from Manager on 17 Sept 2023
Hello Charles,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
Easy in and out for a fast stay.
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Tanya, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Jasmine

Stayed 1 night in Aug 2023
Response from Manager on 18 Aug 2023
Hello Jasmine,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Karena

Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Karena, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 4 Aug 2023
Hello Sara,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it here
Stayed 1 night in Jul 2023
Response from Manager on 29 Jul 2023
Hello Tonya,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Niccoya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice. We had a newly renovated room. The pool was clean. And the staff was nice. I haven’t gotten my 15.00 fee that I was charged on the day off checkout back though. I asked what the charge was for and the man at the front desk said it was a deposit. I wasn’t told about a deposit at check-in
Stayed 1 night in Jun 2023
Response from Manager on 25 Jul 2023
Hello Niccoya, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Adilson

Liked: Cleanliness, staff & service, property conditions & facilities
Overal good!!!
Stayed 2 nights in Jul 2023
Response from Manager on 15 Jul 2023
Hi Adilson,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Alysen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The first hostess was nice & changed our room due to a wasp nest right outside but later in the 2nd room when I discovered the fridge wasn’t working (and the drier by the pool didn’t work…after I spent $4 on 2 cycles), the host then just laughed & didn’t compensate whatsoever. My son and I had no clothes whatsoever. Also, breakfast was only cereal and muffins & an empty milk jug.
Stayed 1 night in Jul 2023
Response from Manager on 15 Jul 2023
Hello Alysen, It is unfortunate that some unforeseeable events happened during your stay, we did try to resolve and offer a solution the same day to make sure that your stay will not be affected in any way. We still thank you for understanding regardless and we do hope that we get the chance to host you again in the future as this was not the experience that we wanted you to have.

10/10 Excellent

Shuntia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Manager on 5 Jul 2023
Hello Shuntia,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Joe

Stayed 1 night in Jun 2023
Response from Manager on 14 Jul 2023
Hello Joe,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Vicari

Business traveller
Disliked: Property conditions & facilities
The room i checked in had dirty sheets faulty fixtures cracked mirror and dirty bathroom The parking lot was brightly illuminated which was awesome
Stayed 2 nights in Jun 2023
Response from Manager on 12 Jun 2023
Hello Vicari, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint
Room was clean and comfortable. Pool was clean. Very quiet.
Stayed 3 nights in May 2023
Response from Manager on 1 Jun 2023
Hi Gretchen,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated your experience so highly. I am happy to learn that we met your expectations with caour friendly atmosphere and clean accommodations. We are incredibly happy that your stay was comfortable, and we hope to see you again soon!

8/10 Good

JUN

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is fine!
Stayed 1 night in May 2023
Response from Manager on 30 May 2023
Hi Jun,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

2/10 Terrible

Tonia

Stayed 1 night in May 2023
Response from Manager on 15 Jun 2023
Hello Tonia, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience ever
This was the worst stay ever. The staff was rude the beds were dirty the tubs were dirty. The cereal and bread was stale.
Stayed 1 night in May 2023
Response from Manager on 23 May 2023
Hello Jeremy, I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Mary

Stayed 1 night in Apr 2023
Response from Manager on 14 May 2023
Hello Mary,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Jihadah

Disliked: Cleanliness, property conditions & facilities
The stench in the room was unbearable. Recommend policing and enforcing rules. No pets mean no pets.
Stayed 1 night in Apr 2023
Response from Manager on 17 Apr 2023
Hello Jihadah, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Sandra

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Manager on 9 Apr 2023
Hello Sandra,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Gary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was good next food place and the mall gas station right next door it every nice I would go to it again ❤️
Stayed 2 nights in Feb 2023
Response from Jackie P on 12 Feb 2023
Thank you for sharing your experience! We appreciate your feedback and time given! Hope you have a wonderful week ahead! See you soon!

4/10 Poor

June

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Dec 2022
Response from Manager on 30 Dec 2022
Hello June,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Christopher

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
If you're on a tight budget, you may consider this to be a reasonable accommodation. If you are accustomed to nice hotels, this is definitely not it. You get what you pay for. The place is fairly clean, but could use some renovation. There were a few weirdos hanging around back, so I felt safer leaving my car around front, closer to the street. They have a teeny tiny continental breakfast. In summary, a nice cheap motel! The surrounding area is fairly nice, with lots of restaurants. A quick eight-mile ride down the freeway takes you to Six Flags.
Response from Manager on 22 Dec 2022
Hello Christopher, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Shawn

Liked: Staff & service
Stayed 1 night in Dec 2022
Response from Manager on 13 Dec 2022
Hello Shawn,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking lot was well lit was ably to park near my room room was very large and clean
Stayed 2 nights in Nov 2022
Response from Manager on 14 Nov 2022
Hello Amy,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our parking and also our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Okay

Verified traveller

Travelled with family
DID NOT CHECK IN
We did NOT check-in and I would appreciate a refund. When we arrived, there were police officers all around that area. It appeared that they may have been searching for someone on the loose. It was too unsettling to check into a hotel with outside entrances. I had my young granddaughter with me and I didn't even want to unlock my doors to get her out of the car so we just left and drove on.
Stayed 1 night in Oct 2022
Response from Manager on 26 Oct 2022
Hello Guest, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Everett

Liked: Staff & service
It was ok
Stayed 1 night in Oct 2022
Response from Manager on 10 Oct 2022
Hello Everett,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Davetta

Liked: Cleanliness
Stayed 1 night in Sep 2022
Response from Manager on 18 Dec 2022
Hello Davetta,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 Okay

Zaneta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient ti restaurant. Check in was a little shaky
Stayed 1 night in Sep 2022
Response from Manager on 4 Sept 2022
Hello Zaneta,Thank you for sharing this honest review and feedback about our hotel. We hope to see you again in the future.

6/10 Okay

Jesse

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Not too bad
The bathroom was very nice - elongated toilet, new/clean tile and tub, fantastic water pressure in the shower. Room had a good working microwave and mini-fridge. Nice TV - good cable. The beds were on the smallish-size for queens - more like doubles. Pillows were meh. For a motel, this was as expected. The down-side came from the other guests - several were smoking pot in their rooms or right out in front, and lots of banging around / doors opening and closing throughout the night disrupted our sleep.
Stayed 2 nights in Jul 2022
Response from Manager on 3 Aug 2022
Hello Jesse, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Howard

Stayed 1 night in Jul 2022
Response from Manager on 2 Aug 2022
Hello Howard, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

10/10 Excellent

Faye

Travelled with family
Ok
Stayed 2 nights in Jul 2022
Response from Manager on 31 Jul 2022
Hello Faye, Thank you for your review and comments regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

melanie, Creswell

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was really hot and took most of the night to cool off. The sheets on the bed had stains. Front desk lady was rude to callers on the phone. Didn’t feel safe there.
Stayed 1 night in Jul 2022
Response from Manager on 27 Jul 2022
Hello melanie, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Lachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on 20 Jul 2022
Hello Lachelle, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 Good

Michael

Travelled with family
Liked: Staff & service
the room and flies in it and there was a slight smell in the room because there was not any active airflow
Stayed 1 night in Jul 2022
Response from Manager on 17 Jul 2022
Hello Michael, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

2/10 Terrible

tiffaney

Disliked: Cleanliness, amenities, property conditions & facilities
The property had bugs. Housekeeping didn’t clean the room or take out the trash.
Stayed 4 nights in Jul 2022
Response from Manager on 27 Aug 2022
Hello tiffaney, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Shelia

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Rooms were clean. Receptionist was friendly on arrival. Wall outlets stopped working night 1 No 📺 tv night 2. Did report to male receptionist. Not repaired.
Stayed 2 nights in Jul 2022
Response from Manager on 14 Jul 2022
Hello Shelia, Thank you for sharing your experience. We truly appreciate the insight regarding our outlets and comments about our tv. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Ebony

Stayed 1 night in Jul 2022
Response from Manager on 14 Jul 2022
Hello Ebony, It was our privilege to earn your business and we hope to host you again on your next trip.,

2/10 Terrible

Horacio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel we have ever stayed at when traveling back and forth to visit family. The smoke detector was ripped out of the ceiling. There were cigarette ashes everywhere. The room was worse than an ashtray. It was dirty, sticky stuff all over the tables and cigarette holes in sheets and bedspreads. If I weren’t scared to go back to the office at such a late hour, we would have left. There were prostitutes in the parking lot too.
Stayed 1 night in Jul 2022
Response from Manager on 14 Jul 2022
Hello Horacio, "We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.