Terrace/patio
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Reviews of Hermes Hotel

3 out of 5
Hermes Hotel
19 Apollonos Street, Plaka, Syntagma, Athens, Attiki

Reviews

8.8

Excellent

Rating 10 - Excellent. 478 out of 960 reviews" "
Rating 8 - Good. 405 out of 960 reviews" "
Rating 6 - Okay. 61 out of 960 reviews" "
Rating 4 - Poor. 10 out of 960 reviews" "
Rating 2 - Terrible. 6 out of 960 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Betty

The staff weren’t friendly at all.
Stayed 2 nights in Apr 2024
Response from XT on 19 Apr 2024
Thank you for your rating and review.We are sorry that the service did not meet your expectations and your feedback will be taken seriously as our aim is to improve and correct any errors that occur. Nevertheless, we would like to emphasize that our staff consists of experienced professionals in the field of tourism. Ratings are used for better staff training and our development as a team and a hotel.Best Regards

10/10 Excellent

Sinara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to stay at Hermes Hotel. It is near transportation, restaurants, touristic places. We loved!
Stayed 2 nights in Mar 2024
Response from XT on 1 Apr 2024
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Adam

Stayed 1 night in Mar 2024
Response from XT on 4 Apr 2024
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Chee Keong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and friendly
Stayed 2 nights in Feb 2024
Response from XT on 16 Feb 2024
Thank you for staying with us.We appreciate your feedback.

8/10 Good

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 7 nights in Dec 2023
Response from XT on 16 Jan 2024
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

shalini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property is very good. Front staff was very courteous and helpful. Rooms are very small but overall good experience.
Stayed 2 nights in Nov 2023
Response from XT on 23 Nov 2023
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Joseph, Greenwood

Great!
Stayed 3 nights in Oct 2023
Response from XT on 23 Oct 2023
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Michele Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast buffet, I wish it would have opened earlier. I would stay there again and recommend to anyone going to the area. We were pleased with the quiet area.
Stayed 4 nights in Oct 2023
Response from XT on 16 Oct 2023
Thank you for staying with us.We appreciate your feedback.

8/10 Good

Cheryl J

Travelled with partner, Travelled with group
Good location for exploring the Plaka area of Athens and visiting the Acropolis. Liked that it was just a couple streets outside of the main tourist area. Great breakfast. Only one side of the hotel has Acropolis views, but I enjoyed our view of the city and rooftop restaurants.
Stayed 2 nights in Oct 2023
Response from XT on 16 Oct 2023
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from XT on 2 Oct 2023
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, Friendly Boutique Hotel
A very nice, clean and friendly boutique hotel in an excellent location... you'll notice you are a 4 to 6 minute walk to most points of interest, while staying in a quiet area of town. The staff were very friendly and helpful.
Stayed 5 nights in Sep 2023
Response from XT on 27 Sept 2023
Thank you for staying with us.We appreciate your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for visiting Athens centre and the Acropolis
Really convenient location near the city centre and few minutes walk from the Parthenon and Acropolis museum. The extra bed was on the small side but other than that room was good size.
Stayed 1 night in Aug 2023
Response from XT on 28 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Beverley

Stayed 2 nights in Aug 2023
Response from XT on 27 Sept 2023
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the Acropolis, shopping and dining options
Stayed 2 nights in Jul 2023
Response from XT on 10 Aug 2023
Dear guest, Thank you for your stay in our hotel and for your kind feedback. We hope to have the pleasure to welcome you again at our hotel in the future.Best Regards

10/10 Excellent

Abhinaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from XT on 19 Jul 2023
Thank you for staying with us.We appreciate the high score.

10/10 Excellent

Mike

Stayed 1 night in Jul 2023
Response from XT on 10 Jul 2023
Thank you for staying with us.We appreciate the high score.

10/10 Excellent

Ashlea

Stayed 3 nights in Jun 2023
Response from XT on 24 Jul 2023
Dear guest, Thank you for your stay in our hotel. We hope to have the pleasure to welcome you again at our hotel in the future.Best Regards

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
The Hermes is a centrally located hotel in Athens. Friendly staff, cozy room, and fabulous breakfast buffet.
Stayed 2 nights in Jun 2023
Response from XT on 26 Jun 2023
Dear guest, Thank you for your stay in our hotel and for your kind feedback. We hope to have the pleasure to welcome you again in our hotel in the future.Best Regards

8/10 Good

Michele

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was welcoming and helpful. Elevator was crazy and did not accommodate well but other than that the property was good and in a good area. Tneir sister property has an amazing rooftop bar that they told us about that made our whole trip to Athens wonderful.
Stayed 2 nights in May 2023
Response from XT on 31 May 2023
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

David Yunior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location! Tasty breakfast!
Stayed 1 night in Apr 2023
Response from XT on 2 May 2023
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Ada, San Juan

Travelled with group
Attentive staff! Super location. Great breakfast.
Stayed 3 nights in Apr 2023
Response from XT on 2 May 2023
Thank you for staying with us.We appreciate your feedback.

8/10 Good

Shelby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was great, location perfect, breakfast was very good but could use a bit more variety… such as fried eggs or soft boiled instead of hard boiled and scrambled every day, etc.. but what they had was very good. Beds were comfortable and the pillows too. This was very important to me as I recently had a total hip replacement and will be having total knee replacement surgery back to back over the next few months. Hotel was very clean and the coffee and tea station in the lobby was always enjoyed and appreciated. It would be nice if they had an on-site restaurant or sandwich area that served Greek coffee or beverages. The only thing I am unsure about is our room, I had booked a superior room with hopes of having a balcony with chairs and a table to sit and have coffee at. We did have a balcony but it was not big enough or have any seating or a table so I’m not sure we were given the room we actually reserved. We were delayed by a day on arrival due to the Athens/Greece transportation strike so we arrived at 3:00-3:30 in the morning the next day. Regardless it was a good room and we will be staying there again as we go regularly and still have family and friends there. I also booked a separate room (standard) for my daughter and her boyfriend as we took them as a Christmas present to see where her grandparents (my parents) came from and to meet that side of our family. Their room was wonderful! They also loved the breakfast, coffee/tea station, staff and amenities.
Response from XT on 13 Apr 2023
Thank you for staying with us.We appreciate your detailed feedback.Please note that your booking was for a standard economy room, not superior.

8/10 Good

Mariam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff very well. We had been delayed due to the transportation strike so we didn’t arrive until after 3:00am I am unsure if we received the room we were supposed to have. Overall we will definitely stay here again. Breakfast was very good but could use a bit more variety. The location is excellent. Hotel is very clean.
Stayed 13 nights in Mar 2023
Response from XT on 3 Apr 2023
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Edna

Stayed 2 nights in Mar 2023
Response from XT on 13 Apr 2023
Thank you for staying with us.We appreciate your high score.

10/10 Excellent

Edna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, reasonable price, highly recommended
Stayed 1 night in Mar 2023
Response from XT on 20 Mar 2023
Thank you for staying with us.We appreciate your feedback.

8/10 Good

Martina

Travelled with group
Liked: Cleanliness, staff & service
The facility is old but clean and accommodating. Price is reasonable. Location is excellent.
Stayed 2 nights in Mar 2023
Response from XT on 20 Mar 2023
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

marian

Stayed 1 night in Dec 2022
Response from XT on 7 Dec 2022
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Jennifer, Encinitas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
STAFF WAS EXTREMELY HELPFUL
Stayed 3 nights in Oct 2022
Response from XT on 31 Oct 2022
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very good breakfast. Clean and quiet.
Stayed 4 nights in Oct 2022
Response from XT on 31 Oct 2022
Thank you for staying with us.We appreciate your feedback.

8/10 Good

astha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Decent breakfast and very clean. The building itself is a bit dated, but we’ll maintained nonetheless
Stayed 2 nights in Oct 2022
Response from XT on 27 Oct 2022
Thank you for staying with us.We appreciate your feedback.

8/10 Good

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. The beds were hard. The breakfast food was delicious. The People who worked there were very friendly and helpful
Stayed 2 nights in Sep 2022
Response from XT on 22 Sept 2022
Thank you for staying with us.We appreciate your feedback.

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Good Place for the Price
This is a solid to a good place to stay. The location is great. They served breakfast...we stayed at a few locations in Athens, Crete and Santorini and this was our least favorite breakfast. I might even say it was a bad breakfast.This place was perfect for our 1 night stay, anytime past 2 nights, might be a bit much.
Stayed 1 night in Sep 2022
Response from XT on 19 Sept 2022
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Josue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for this small but lovely hotel. Needs some updating, but can't be beat for where it is and the value. Ok breakfast, good wifi, friendly enough from front staff. Super friendly and accommodating cleaning and service staff. They really listened to our requests. My wife was very happy with that, which made me happy :)
Stayed 3 nights in Aug 2022
Response from XT on 5 Sept 2022
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2022
Response from XT on 30 Aug 2022
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Darcy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with great AC, wonderful location, excellent breakfast...would stay again
Stayed 5 nights in Aug 2022
Response from XT on 18 Aug 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very helpful. Property is well maintained. Great location.
Stayed 5 nights in Jul 2022
Response from XT on 2 Aug 2022
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and location were great !
Stayed 2 nights in Jul 2022
Response from XT on 28 Jul 2022
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Roula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m going to return the key for the connecting doors for room 301-302. I just found it. Everything and everyone was very nice. Bed was hard to sleep on.
Stayed 1 night in Jul 2022
Response from XT on 6 Jul 2022
Thank you for staying with us. We appreciate your feedback.

8/10 Good

REY CHRIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accessible to restaurants, shopping, taxi. Staff members were friendly and helpful.
Stayed 5 nights in Jun 2022
Response from XT on 1 Jul 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

juan

Liked: Cleanliness, staff & service
Excellent location , Excellent breakfast and staff very kind and helpful
Stayed 1 night in Jun 2022
Response from XT on 22 Jun 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Christelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super well located. Nice place. Great breakfast. Enjoyed it. Super friendly staff.
Stayed 4 nights in Apr 2022
Response from XT on 26 Apr 2022
Thank you for staying with us. We appreciate your feedback.

8/10 Good

GLENN

Stayed 1 night in Apr 2022
Response from XT on 12 Apr 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Paige

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. Breakfast was phenomenal. The hosts at the front desk was beyond helpful. There is so much hospitality in Greece, and the Hermes definitely showed that.
Stayed 7 nights in Mar 2022
Response from XT on 30 Mar 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Sandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Delicious breakfast! Friendly staff. Would stay here again any time.
Stayed 3 nights in Feb 2022
Response from XT on 28 Feb 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Antonio, EL PASO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was of grest help during our stay. Breakfast included was very good Our cleaning lady Emilia, was very good and friendly
Stayed 7 nights in Dec 2021
Response from XT on 3 Jan 2022
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely accommodating and friendly. They were kind enough to allow me to keep my upgrade when i extended - thank you ! Breakfast was nice and the balcony view was fantastic. Not all Athens hotels have nice balcony views but this one did so I am glad I booked here. True some aspects of the hotel are 'dated' but the staff services, location and balconies make up for it. The area is perfect as it is very central but also surrounded by creative shops, a wide array of restaurant types and a stone-throw away from all see-worthy landmarks.
Stayed 1 night in Oct 2021
Response from XT on 1 Nov 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast, great location
Nice hotel for a good price. Very nice location. Really great breakfast selection! I was surprised at how much there was to choose from
Stayed 1 night in Oct 2021
Response from XT on 18 Oct 2021
Thank you for staying with us. We appreciate your feedback and high score.

10/10 Excellent

Ronaldo Karlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from XT on 13 Oct 2021
Thank you for staying with us. We appreciate your high score.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from XT on 4 Oct 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in city center
Great checkin and we were upgraded to a beautiful room with a balcony. Efficient service and nice breakfast which included eggs. Comfortable bed and large bathroom. Good working ac.
Stayed 1 night in Sep 2021
Response from . on 28 Sept 2021
Thank you for choosing us for your stay. We appreciate your feedback!