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Reviews of Divani Palace Acropolis

5 out of 5
Divani Palace Acropolis
19 25 Parthenonos St, Athens, Attiki

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1006 reviews" "
Rating 8 - Good. 248 out of 1006 reviews" "
Rating 6 - Okay. 95 out of 1006 reviews" "
Rating 4 - Poor. 46 out of 1006 reviews" "
Rating 2 - Terrible. 34 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Irons & Natasa at reception both excellent- very friendly & accomadating
Stayed 3 nights in Mar 2024
Response from The Divani Acropolis Guest Relations Team on 25 Mar 2024
Dear Samuel ,Thank you for your rewarding remarks! At Divani Collection Hotels we are devoted to providing maximum comfort and premium services to our guests and to this end, we couldn’t be happier that your experience was a testament to our commitment.We are looking forward to welcoming you back, soon.Kind Regards ,

10/10 Excellent

nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The staff in particular were very friendly and helpful. Highly recommend!
Stayed 2 nights in Mar 2024
Response from The Divani Acropolis Guest Relations Team on 25 Mar 2024
Dear Nicole ,Thank you for choosing Divani Palace Acropolis for your stay and for taking some time to share your review. We are happy to hear that you are satisfied with our staff which was very helpful and friendly during your stay with us. . It will be our pleasure to welcome you back and offer you more exceptional services.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 1 night in Mar 2024
Response from The Divani Acropolis Guest Relations Team on 25 Mar 2024
Dear Karen ,Thank you for taking the time to share your positive feedback, it means a lot to our team .Our staff will always be dedicated to our guests’ needs and will do their best to make your stay as enjoyable as possible regardless of its duration.We’d love to see you back at the hotel again soon.Kind regards ,

10/10 Excellent

Madeleine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s location is perfect for the Acropolis and other places of interest. Staff are friendly and helpful. Hotel is clean and everything was in good working order.
Stayed 7 nights in Feb 2024
Response from The Divani Acropolis Guest Relations team. on 18 Mar 2024
Dear Madeleine,Thank you very much for your kind comments on Expedia. We are glad to hear that you enjoyed your stay with us and that you were satisfied with our staff as well as the hotel's location was convenient for you.We look forward to welcoming you back to our hotel soon.Best Regards.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to our reserved hotel and the lobby was very clean, more upscale than I thought from the photos and the staff was very welcoming. Kosmos, the young gentleman who checked us in was polite and accommodating. He did a great job with explaining amenities of the hotel and gave great recommendations for restaurant ideas. We loved our room. The only negative was I found a blood stain on the sheet near the foot of my bed. I thought cleaning would of changed the sheet but instead they just fixed Mt bed so I called house keeping and had them replace it when we returned. All in all, great experience! We stayed for 2 nights and Kosmas checked us out again. Once again, he was very accommodating and assisted with calling a taxi and made sure our luggage was taken care of while we ate. Thank you for great service.
Stayed 1 night in Mar 2024
Response from The Divani Acropolis Guest Relations team. on 17 Mar 2024
Dear Jenet,We would like to thank you for taking some time to share with us your comments on Expedia. We are happy to hear that you were satisfied with our staff. It will be our pleasure to welcome you again soon.Kind regards.

10/10 Excellent

Andreas

Stayed 2 nights in Jan 2024
Response from The Divani Acropolis Guest Relations team. on 20 Mar 2024
Dear Andreas,We would like to thank you for taking the time to share with us your comments. We hope that we will have the opportunity to welcome you again to offer you a more pleasant stay with us. Kind regards.

10/10 Excellent

Malvina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being blind it is always a challenge to check in and have respect This hotel was the very best They put cookies a bottle of wine and went beyond caring I will go back
Stayed 1 night in Jan 2024
Response from The Divani Acropolis Guest Relations team. on 31 Jan 2024
Dear Malvina,Greetings from Divani Palace Acropolis. Many heartfelt thanks for taking the time to fill in the online guest questionnaire. We are thrilled to know that our service met your expectations. We strive to continue delivering a seamless experience to our valued guests and are happy to know it resonated with you.Looking forward to welcoming you back soon! Best regards!

10/10 Excellent

Ellen, East Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was superb - extremely helpful and friendly.
Stayed 2 nights in Jan 2024
Response from The Divani Acropolis Guest Relations team. on 22 Jan 2024
Dear Ellen,Greetings from Divani Palace Acropolis. Many heartfelt thanks for taking the time to fill in the online guest questionnaire. We are thrilled to know that our service met your expectations. We strive to continue delivering a seamless experience to our valued guests and are happy to know it resonated with you.Looking forward to welcoming you back soon! Best regards.

10/10 Excellent

Ellen, East Greenville

Stayed 2 nights in Jan 2024
Response from The Divani Acropolis Guest Relations team. on 14 Jan 2024
Dear Ellen,Thank you for your time invested in sharing with us your comments regarding your recent stay at Divani Palace Acropolis. We look forward to welcoming you again soon for more divine moments. Kind regards.

10/10 Excellent

Sourav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Divani Acropolis Guest Relations team. on 8 Jan 2024
Dear Sourav,Thank you for taking the time to share your recent experience in Divani Acropolis Palace. We are glad to hear that you were satisfied with the hotel. We hope that we will have the opportunity to welcome you again in our hotel for a memorable stay with us.Kind Regards.

10/10 Excellent

Qiang, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Good hotel near Acropolis. Good breakfast, good service.
Stayed 2 nights in Dec 2023
Response from The Divani Acropolis Guest Relations team. on 8 Jan 2024
Dear Qiang,Thank you for taking the time to share with us your comments. We are happy to hear that you enjoyed your stay with us and it will be our pleasure to welcome you again in our hotel.Kind Regards

10/10 Excellent

Paul Bret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Friendly and helpful staff. Excellent breakfast. Very walkable location.
Stayed 6 nights in Dec 2023
Response from The Divani Acropolis Guest Relations team. on 8 Jan 2024
Dear Paul Bret,Thank you very much for your kind comments.We are glad to hear that you enjoyed your stay with us and that you were satisfied with our staff as well as the hotel's location was convenient for you.We look forward to welcoming you back to our hotel soon.Best Regards

10/10 Excellent

chadi, Riyadh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect thanks
Stayed 4 nights in Dec 2023
Response from The Divani Acropolis Guest Relations team. on 8 Jan 2024
Dear Chadi,Thank you for choosing to stay at Divani Palace Acropolis Hotel and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We hope to serve you again whenever your travels bring you back to Athens.Yours Sincerely

10/10 Excellent

Reda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time and very accommodating!
Stayed 8 nights in Dec 2023
Response from The Divani Acropolis Guest Relations Team on 31 Dec 2023
Dear Reda ,Thank you for taking the time to share with us your comments. It will be our pleasure to welcome you again in our hotel.Kind Regards

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service
Stayed 1 night in Dec 2023
Response from The Divani Acropolis Guest Relations team. on 12 Dec 2023
Dear Derek,Thank you for taking the time to share with us your comments. We are delighted to hear that you enjoyed your stay with us and that you were satisfied with our services. It will be our pleasure to welcome you again for more delight experiences. Kind regards.

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to make sure we, as 2 elderly travelers, were comfortable.
Response from The Divani Acropolis Guest Relations team. on 13 Feb 2024
Dear JoAnn,We would like to thank you for taking some time to share with us your comments on Expedia. We are happy to hear that you were satisfied with the hotel's staff. It will be our pleasure to welcome you again soon. Kind regards. The Divani Acropolis Guest Relations team.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Divani Acropolis Guest Relations team. on 13 Feb 2024
Dear Meredith,We would like to thank you for taking the time to share with us your comments. We hope that we will have the opportunity to welcome you again to offer you a more pleasant stay with us. Kind regards. The Divani Acropolis Guest Relations team.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and delightful stay
This hotel was a fantastic stay! Our cruise line dropped the ball on a hotel room when we had to stay an extra night, so we booked it the morning we were arriving and then we arrived extremely early for check in because we didn’t really have another place to go. The staff checked us in early and took excellent care of us! They also arranged transport to the airport for us the following morning. We loved the room and the staff, and the on-site restaurant and bar were fantastic. We would definitely re-visit and highly recommend!! Got a goofy shot of the hubs relaxing right after we arrived.
Stayed 1 night in Nov 2023
Response from The Divani Acropolis Guest Relations team. on 7 Dec 2023
Dear Jamie, Greetings from Divani Palace Acropolis. Many heartfelt thanks for taking the time to fill in the questionnaire. We are thrilled to know that our service met your expectations. We strive to continue delivering a seamless experience to our valued guests and are happy to know it resonated with you.Looking forward to welcoming you back soon! Best regards.

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay. The staff was kind and hospitable. We enjoyed our free room upgrade and complimented wine on the nights we were jet lag and needed to sleep. E traveled with our one year old and Omgggg everyone LOVED HIM! From the bellman to the front desk to the waiters at breakfast… they all treated him like a king! We loved Greece for that. The breakfast was Buffett and had many good options. The roof garden with the Acropolis view was beautiful. Clean room and bathrooms with balcony with a view. Loved it! We walked to the Acropolis area daily with a stroller. No issues. Only downside no transfer to syntagma square as advertised. Taxi was 4-6 euros. So not bad! Def recommend whether individual or family with small children.
Response from The Divani Acropolis Guest Relations team. on 28 Nov 2023
Dear Kelsey, Greetings from Divani Palace Acropolis.Many heartfelt thanks for taking the time to share with us your comments. We are thrilled to know that our service met your expectations. We strive to continue delivering a seamless experience to our valued guests and are happy to know it resonated with you.Looking forward to welcoming you back soon! Best regards!

8/10 Good

Mudit Ranjan, Bengaluru

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good property. Buffet breakfast could be better for the standard it aims to provide.
Stayed 3 nights in Nov 2023
Response from The Divani Acropolis Guest Relations team. on 23 Nov 2023
Dear Mudit Ranjan, We would like to thank you for taking the time to share with us your comments. We are happy to hear that our hotel's location was convenient for your daily activities during your vacation. It is sad to hear that you didn’t like the breakfast. Regarding the breakfast, our hotel serves daily American Buffet breakfast with approximately 90 different items. Thank you once again for your comments. Kind regards.

10/10 Excellent

Emil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to Parthenon, Acropolis Museum, subway, restaurants, and tourist shopping.
Stayed 6 nights in Nov 2023
Response from The Divani Acropolis Guest Relations Team on 23 Nov 2023
Dear Emil ,Thank you very much for your kind comments . We are glad to hear that you enjoyed your stay with us and that you were satisfied with our hotel as well as the hotel's location was convenient for you. We look forward to welcoming you back to our hotel soon. Best Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was helpful and friendly. Nice place!
Stayed 1 night in Nov 2023
Response from The Divani Acropolis Guest Relations Team on 12 Nov 2023
Dear Guest ,Thank you for taking the time to share your recent experience in Divani Acropolis Palace.We are glad to hear that you enjoyed your stay with us and that you were satisfied with our staff as well as the hotel in general.We look forward to welcoming you back to our hotel soon.Best Regards

10/10 Excellent

Starla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time staying at Divani Acropolis Hotel not only does its so close to the acropolis hills and the monasteraki, the staff are so approachable and helpful..Their breakfast is great too! I will definitely recommend this hotel
Stayed 4 nights in Nov 2023
Response from The Divani Acropolis Guest Relations team. on 10 Nov 2023
Dear Starla, Thank you for your time invested in sharing with us your comments regarding your recent stay at Divani Palace Acropolis. We are delighted to hear your compliments for our staff members as well as the hotel's location and we look forward to welcoming you again soon for more divine moments. Kind regards.

6/10 Okay

Lucie

Travelled with family
Liked: Staff & service
The hotel has a convenient location and has friendly staff but the room was old with cracked ceilings and dirty wall paper and bed felt like sleeping in a bowl. I have never slept on such a used mattress. I must admit I was disappointed.
Stayed 4 nights in Nov 2023
Response from The Divani Acropolis Guest Relations team. on 6 Nov 2023
Dear Lucie,Thank you very much for your kind comments. We are glad to hear that you enjoyed your stay with us and that you were satisfied with our staff as well as the hotel's location was convenient for you. It is sad to hear that you were not satisfied with the mattress. We look forward to welcoming you back to our hotel soon.Best Regards.

10/10 Excellent

consualo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was attentive and was pleasant
Stayed 1 night in Aug 2023
Response from The Divani Acropolis Guest Relations team. on 4 Nov 2023
Dear Consualo, Greetings from Divani Palace Acropolis. Many heartfelt thanks for taking the time to fill in our online guest questionnaire. We are thrilled to know that our service met your expectations. We strive to continue delivering a seamless experience to our valued guests and are happy to know it resonated with you.Looking forward to welcoming you back soon! Best regards.

8/10 Good

Muhammad, Nashville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel but clean
Stayed 1 night in Sep 2023
Response from The Divani Acropolis Guest Relations team. on 31 Oct 2023
Dear Muhammad,We would like to thank you for taking some time to share with us your comments on Expedia. We are happy to hear that you were satisfied with the hotel's cleanliness. We would like to inform you that our hotel is constantly making renovations to be able to meet the needs of its customers. It will be our pleasure to welcome you again soon. Kind regards.

8/10 Good

Anuraga, Towaco

Stayed 3 nights in Oct 2023
Response from The Divani Acropolis Guest Relations team. on 18 Nov 2023
Dear Anuraga,We would like to thank you for taking the time to share with us your comments. We hope that we will have the opportunity to welcome you again to offer you a more pleasant stay with us. Kind regards.

10/10 Excellent

Michael

Stayed 2 nights in Sep 2023
Response from The Divani Acropolis Guest Relations team. on 15 Nov 2023
Dear Michael,We would like to thank you for taking the time to share with us your comments. We hope that we will have the opportunity to welcome you again to offer you a more pleasant stay with us. Kind regards

10/10 Excellent

margie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Divani Acropolis Guest Relations Team on 14 Nov 2023
Dear Margie ,Thank you for taking the time to share your recent experience at Divani Palace Acropolis. We are delighted to hear that you have enjoyed the hotel facilities. It will be our pleasure to welcome you again in our hotel. Kind Regards

10/10 Excellent

margie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is quiet, clean and very pretty. The staff is outstanding especially Irini and Kosmas. They were both very accommodating and and went out of their way to make sure that our stay was perfect!
Stayed 1 night in Oct 2023
Response from The Divani Acropolis Guest Relations Team on 25 Oct 2023
Dear Margie ,Thank you very much for your kind comments.We are glad to hear that you enjoyed your stay with us and that you were satisfied with our staff and especially irini and kosmas .We look forward to welcoming you in the near future .Kind Regards ,

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, staff very friendly and roof top restaurant outstanding.
Stayed 2 nights in Oct 2023
Response from The Divani Acropolis Guest Relations Team on 25 Oct 2023
Dear Carole ,Thank you very much for your kind comments.We are glad to hear that you enjoyed your stay with us and that you were satisfied with our staff as well as our roof top restaurant .Kind Regards ,

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Divani Acropolis Guest Relations team. on 5 Nov 2023
Dear John, Thank you for taking the time to share with us your comments. We are delighted to hear that you enjoyed your stay with us and it will be our pleasure to welcome you again for more delight experiences. Kind regards.

10/10 Excellent

Hussein

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel staff make sure you’re welcomed.
Stayed 1 night in Oct 2023
Response from The Divani Acropolis Guest Relations Team on 12 Oct 2023
Dear Hussein ,Thank you for taking the time to share with us your comments. We are delighted to hear that you enjoyed your stay with us and that you were satisfied with our services as well as our staff. It will be our pleasure to welcome you again in our hotel.Kind Regards

10/10 Excellent

KONSTANTINOS

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Oct 2023
Response from The Divani Acropolis Guest Relations team. on 10 Oct 2023
Dear Konstantinos,Thank you for your time invested in sharing with us your comments regarding your recent stay at Divani Palace Acropolis. We look forward to welcoming you again soon for more divine moments. Kind regards.

4/10 Poor

Peter

Stayed 2 nights in Oct 2023
Response from The Divani Acropolis Guest Relations Team on 8 Oct 2023
Dear Peter ,We would like to thank you for taking the time to share with us your comments. it is sad to hear that you were not satisfied with our premises. We hope that we will have the opportunity to welcome you again to offer you a more pleasant stay with us.Kind regards.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff, especially reception staff. Couldn’t fault it.
Stayed 3 nights in Sep 2023
Response from The Divani Acropolis Guest Relations team. on 6 Oct 2023
Dear Richard, We would like to thank you for taking the time to share with us your comments. We are happy to hear that you are satisfied with our hotel and our staff. We hope that we will have the opportunity to welcome you again to offer you a more pleasant stay with us. Kind regards.

10/10 Excellent

Kelsey

Stayed 2 nights in Oct 2023
Response from The Divani Acropolis Guest Relations Team on 24 Oct 2023
Dear Kelsey ,Thank you for taking the time to share with us your comments.We are happy to hear that you enjoyed your stay with us and it will be our pleasure to welcome you again in our hotel.Kind Regards

10/10 Excellent

Greg

Stayed 2 nights in Sep 2023
Response from The Divani Acropolis Guest Relations Team on 24 Oct 2023
Dear Greg ,Thank you for taking the time to share with us your comments.We are happy to hear that you enjoyed your stay with us and it will be our pleasure to welcome you again in our hotel.Kind Regards.

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from The Divani Acropolis Guest Relations Team on 1 Oct 2023
Dear Jennifer ,Thank you for taking the time to share with us your comments. We are delighted to hear that you enjoyed your stay with us and that you were satisfied with our services .It will be our pleasure to welcome you again soon. Kind regards

8/10 Good

Jacqueline

Travelled with partner
Disliked: Property conditions & facilities
Room upgrade was without a view of the Acropolis. Also lifts broke down multiple times so taking the stairs were the only option. Towels were not five star hotel quality.
Stayed 3 nights in Sep 2023
Response from The Divani Acropolis Guest Relations team. on 29 Sept 2023
Dear Jacqueline,Thank you for choosing Divani Palace Acropolis for your stay and for taking some time to share your review. We strive to provide our guests exceptional personalized service, facilities and a memorable stay so your comments are extremely important to us so we may focus on areas that require improvement. Is is sad to hear that you were not satisficed with the lifts and with the towels. It will be our pleasure to welcome you back and offer you more exceptional services & divine moments.With appreciation.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
This is not a five star hotel. It’s in need of a renovation. They stay very busy with groups, so the service staff is spread thin.
Stayed 1 night in Sep 2023
Response from The Divani Acropolis Guest Relations Team on 26 Sept 2023
Dear Esteemed Guest ,Thank you for choosing Divani Palace Acropolis for your stay and for taking some time to share your review. We strive to provide our guests exceptional personalized service, facilities and a memorable stay so your comments are extremely important to us so we may focus on areas that require improvement. It will be our pleasure to welcome you back and offer you more exceptional services. With appreciation.

10/10 Excellent

Mark

Stayed 2 nights in Sep 2023
Response from The Divani Acropolis Guest Relations team. on 16 Oct 2023
Dear Mark,Thank you for your time invested in sharing with us your comments regarding your recent stay at Divani Palace Acropolis. We are delighted to hear your compliments for our hotel and we look forward to welcoming you again soon for more divine moments. Kind regards.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel and we enjoyed everything.
Stayed 1 night in Sep 2023
Response from The Divani Acropolis Guest Relations Team on 26 Sept 2023
Dear Mark ,Thank you for taking the time to share your recent experience at Divani Palace Acropolis. We are delighted to hear that you have enjoyed the hotel facilities. It will be our pleasure to welcome you again in our hotel. Kind Regards

6/10 Okay

Stephan, Budworth Heath,Northwich

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
1)wINDOWS WERE OF OLD TYPE, DOUBLE GLAZING wOULD HV KEPT THE NOISE out, iNSTEAD OF BEING AWAKENED AT 2,4 & 6 A.M. 2)Breakfast was very ordinary for a Htl of this rating. 3)Two lifts , with quite poor 'queing programming ' could not cope with the volume !! Oftentime,at various hrs, the customer would frequently walk dow/up the stairwell bcs of long delays,inclusuding many of the other guests. 4)Roof Tcs deserts were quite unimaginative. 5)Food & Drinks staff were very good,as were ,almost all the reception staff, and doormen. 6)Can't say I would recommend this hotel, until it makes significant changes. 7)For whatever reason the room-safe also misbehaved, on several occasion
Stayed 3 nights in Sep 2023
Response from The Divani Acropolis Guest Relations Team on 22 Sept 2023
Dear Stephan ,Thank you for choosing to stay at Divani Palace Acropolis Hotel and providing your honest feedback . Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Athens. Yours Sincerely

8/10 Good

Himmat

Stayed 2 nights in Sep 2023
Response from The Divani Acropolis Guest Relations Team on 10 Oct 2023
Dear Himmat ,We would like to thank you for taking the time to share with us your comments. We are happy to hear that you are satisfied with our hotel. We hope that we will have the opportunity to welcome you again to offer you a more pleasant stay with us. Kind regards.

6/10 Okay

Michelle

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Find another place
Hotel was dated, elevator was extremely slow to the point that most guests had to take the stairs in the morning. We later found out why - the porter was using both elevators to bring down bags for the bus groups all morning. They have a pool, but it had a ring of filth around the edge. We were supposed to have a view of the Acropolis but you could only see it if you leaned out sideways from the balcony. Pillows were horrible, even with the pillow menu.
Stayed 4 nights in Sep 2023
Response from The Divani Acropolis Guest Relations team. on 20 Sept 2023
Dear Michelle,Thank you for your email and for taking the time to send us feedback. As a 5* hotel chain we always value your guests’ input as it helps us improve our services and exceed your expectations. Regretfully, this time we failed to meet yours we are really sorry for that. Please allow us to take this opportunity and address all the issues you have brought to our attention. -Please note that as a 5* hotel, certain standards must be upheld. By rule, we do so every day, but we are obliged to apologize for the delay at c/out. Please note that during your stay our hotel was fully booked and we apologies for any delay with the lifts.-Regarding the pool, it is sad to hear that you were not satisfied with the cleanliness. - Regarding the view, room 618 has an amazing view to the Acropolis from the balcony. Overall, we would like to assure you that in our 65-year long history, we have been steadfastly committed to delivering premium hospitality across all our properties. We are looking forward to welcoming you back soon. We remain at your disposal for anything you may require. Kind regards.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very comfortable facilities in a first-rate hotel.
Stayed 1 night in Sep 2023
Response from The Divani Acropolis Guest Relations Team on 17 Sept 2023
Dear Maria ,Thank you for taking the time to share your recent experience at Divani Palace Acropolis.We are delighted to hear that you have enjoyed the hotel facilities. It will be our pleasure to welcome you again in our hotel. Kind Regards

6/10 Okay

Joan

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Used to be a great hotel. Staff is very unfriendly, hotel needs a huge update.
Stayed 3 nights in Sep 2023
Response from The Divani Acropolis Guest Relations Team on 17 Sept 2023
Dear Joan ,Thank you for choosing Divani Palace Acropolis for your stay and for taking some time to share your review. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Athens. Yours Sincerely.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
We came here after a terrible experience as the Wyndham grand athens- they saved our vacation and we had the most wonderful stay here! Clean, safe and convenient location. Incredible staff. Will stay here again and recommend to friends and family.
Stayed 2 nights in Sep 2023
Response from The Divani Acropolis Guest Relations Team on 17 Sept 2023
Dear Emma ,Thank you for taking the time to share your recent experience at Divani Palace Acropolis. We are glad to hear that you were satisfied with our staff as well as the hotel's location was convenient for you.We hope that we will have the opportunity to welcome you again to offer you a more pleasant stay with us. Kind regards

10/10 Excellent

Sharon

Stayed 2 nights in Sep 2023
Response from The Divani Acropolis Guest Relations team. on 31 Oct 2023
Dear Sharon,Thank you for choosing Divani Palace Acropolis for your stay and for taking some time to share your review. Your comfort and well-being is of utmost importance to us and we look forward to welcoming you back again in the future for a more pleasant stay. Best regards.