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Reviews of DoubleTree by Hilton Hotel Goa - Arpora - Baga

5 out of 5
DoubleTree by Hilton Hotel Goa - Arpora - Baga
Ximer Arpora Bardez, Arpora, Goa

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 141 reviews" "
Rating 8 - Good. 44 out of 141 reviews" "
Rating 6 - Okay. 25 out of 141 reviews" "
Rating 4 - Poor. 18 out of 141 reviews" "
Rating 2 - Terrible. 17 out of 141 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

5.6/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Shruti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Zarin

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice and pleasant stay at the hotel.
Stayed 3 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff a pleasure to stay there
Stayed 2 nights in Jan 2023

6/10 Okay

Nandita, mayaguez

8/10 Good

Soma

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Management on 30 Sept 2022
Dear Soma, Greetings from DoubleTree by Hilton Goa – Arpora - Baga. Thank you for your positive rating. We look forward to welcoming you back again. Thank you, Team DoubleTree by Hilton Goa – Arpora - Baga.

6/10 Okay

Rozer Binni Johan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked my room knowing the fact that this is the Hilton’s property so I was expecting atleast the basic cleanliness but I was highly disappointed ☹️ after experience. There are Stains on the tiles and the bathroom doors and room’s floor wasn’t mopped .
Stayed 1 night in Jun 2022
Response from Management on 7 Jul 2022
Dear Rozer, Greetings from DoubleTree by Hilton Goa Arpora-Baga. Thank you for choosing to stay with us and for sharing a detailed feedback. On the onset we are disheartened to know that you had an unsatisfactory experience during your stay and we were unable to deliver to you the Hilton Hospitality we pride ourselves on. This is definitely not in line with the level of standards we strive to achieve. We apologize for the inconvenience caused and have escalated this to the concerned team for immediate action. We hope you give us another chance to serve you better. Thank You DoubleTree by Hilton Goa Arpora-Baga

4/10 Poor

Prabhjot

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Curtains were untidy. Were having Chocolate spots. Fan on low speed was making noises. AC Fin's were broken and Air was coming directly on head. Asked for mosquito repellent (Goodnight) at night but didn't get. Most of the times phones were unanswered. On a 3 night stay. Key was changed for 4 times as they stop working. Old property. Food prices are too hing.
Stayed 3 nights in Jun 2022
Response from Management on 7 Jul 2022
Dear Prabhjot, Greetings from DoubleTree by Hilton Goa Arpora-Baga. Thank you for choosing to stay with us and for sharing a detailed feedback. On the onset we are disheartened to know that you had an unsatisfactory experience during your stay and we were unable to deliver to you the Hilton Hospitality we pride ourselves on. This is definitely not in line with the level of standards we strive to achieve. We apologize for the inconvenience caused and have escalated this to the concerned team for immediate action. We hope you give us another chance to serve you better. Thank You DoubleTree by Hilton Goa Arpora-Baga

10/10 Excellent

Brijesh

Liked: Staff & service, amenities, property conditions & facilities
Location is good
Stayed 7 nights in May 2022
Response from Management on 7 Jul 2022
Dear Brijesh, Greetings from DoubleTree by Hilton Goa Arpora-Baga Thank you for the positive star rating and the great review. We look forward to welcoming you back soon. Thank You DoubleTree by Hilton Goa Arpora-Baga

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Valet parking and property is very old for such expensive room charges
Stayed 3 nights in Apr 2022
Response from Management on 3 Jun 2022
Dear Guest, Greetings from DoubleTree by Hilton Goa – Arpora - Baga. Thank you for the rating and review. We have well noted your feedback and have shared it with the teams for immediate action and improvement. We look forward to welcoming you back soon. Thank you, Team DoubleTree by Hilton Goa – Arpora - Baga

2/10 Terrible

GUNASEKARAN

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We had paid 17000 per night , but not at all worth for the price we had paid , should be rated below 3 star It is worth for less than rs 5000 per night Bath room is very small not at all convenient
Stayed 2 nights in Feb 2022

4/10 Poor

Rohit

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
a very dirty and unmaintained hotel. its a 5star name to a 2 star lodge. only the staff are friendly, else the full hotel is rundown. regret to have booked and stayed here.
Stayed 3 nights in Dec 2021

4/10 Poor

Kulbir

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I had greater expectations for this hotel since I paid around $130 for it. It did not come close to what was expected. The biggest problem was the moldy smell in the hotel room. It just didn’t feel clean. The floors were not mopped properly and the wooden frame around the doors in the room were rotting from the bottom. I was extremely excited to stay here but really upset with the experience. The breakfast was nothing special either. I had stayed in a Marriott prior to this stay, it was half the cost and double the cleanliness and benefits. I was amazed by that hotel and wish I could say the same about this as well. I hope you take my feedback and improve this property. Thank you!
Stayed 1 night in Nov 2021

8/10 Good

Darshana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

8/10 Good

vinod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Comfortable stay
Stay was good and comfortable. Rooms good . Breakfast excellent
Stayed 1 night in Oct 2021

10/10 Excellent

Koushik Reddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Clayton on 21 Mar 2021
Dear Mr. Reddy, Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay at our resort and the services offered by the team exceeded your expectations. We are thrilled to share your ratings to the entire team and look forward to welcoming you back soon. Sincere regards, Clayton Bastian Rooms Division Manager DoubleTree by Hilton Goa-Arpora-Baga

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2021
Response from Clayton on 21 Mar 2021
Dear Guest, Greetings of the day! Thank you for taking out your precious time and reviewing our property. It is indeed disheartening to know that we couldn't deliver flawless services to you. We strive hard to give best of the experiences to all our guests, however it seems to have been missed with you. We are extremely apologetic for the same and request you to consider this experience in isolation as not being synonymous of our high held Hilton Standards. We request you to give us an opportunity at welcoming you and serving you soon again at The DoubleTree by Hilton Goa-Arpora-Baga. Yours sincerely, Clayton.Bastian Rooms Division Manager DoubleTree by Hilton Goa-Arpora-Baga

2/10 Terrible

Verified traveller

Stayed 3 nights in Feb 2021
Response from Clayton on 21 Mar 2021
Dear Guest, Greetings of the day! Thank you for taking out your precious time and reviewing our property. It is indeed disheartening to know that we couldn't deliver flawless services to you. We strive hard to give best of the experiences to all our guests, however it seems to have been missed with you. We are extremely apologetic for the same and request you to consider this experience in isolation as not being synonymous of our high held Hilton Standards. We request you to give us an opportunity at welcoming you and serving you soon again at The DoubleTree by Hilton Goa-Arpora-Baga. Yours sincerely, Clayton.Bastian Rooms Division Manager DoubleTree by Hilton Goa-Arpora-Baga

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Clayton Bastian on 27 Jan 2021
Dear Guest, Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your rating. We are delighted to share your ratings with the entire team. The team and I look forward to be welcoming you whenever you plan your trips to Goa. Yours sincerely, Clayton Bastian Rooms Division Manager DoubleTree by Hilton Goa - Arpora – Baga

6/10 Okay

Pravesh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2020
Response from Clayton Bastian on 27 Jan 2021
Dear Guest, Greetings from DoubleTree by Hilton Goa Arpora Baga !! Thank you for choosing to stay with us on your recent visit to Goa. We appreciate you taking your precious time to rate us but are apologetic that we fell short of your expectations. We request you to consider this experience in isolation as not being synonymous of the high held Hilton Standards and hope that this experience will not deter you from staying with us again as we look forward to welcoming you back in the not too distant future. Sincere regards, Clayton Bastian Rooms Division Manager DoubleTree by Hilton Goa-Arpora-Baga

8/10 Good

Isha

Travelled with family
Liked: Room comfort
Stayed 2 nights in Dec 2020
Response from Clayton Bastian on 27 Jan 2021
Dear Guest, Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your rating. We are pleased to share your ratings with the entire team. The team and I look forward to be welcoming you whenever you plan your trips to Goa. Yours sincerely, Clayton Bastian Rooms Division Manager DoubleTree by Hilton Goa - Arpora – Baga

2/10 Terrible

Verified traveller

Stayed 5 nights in Nov 2020
Response from Clayton Bastian on 27 Jan 2021
Dear Guest, Greetings from DoubleTree by Hilton Goa Arpora Baga !! Thank you for choosing to stay with us on your recent visit to Goa. We appreciate you taking your precious time to rate us but are apologetic that we fell short of your expectations. We request you to consider this experience in isolation as not being synonymous of the high held Hilton Standards and hope that this experience will not deter you from staying with us again as we look forward to welcoming you back in the not too distant future. Sincere regards, Clayton Bastian Rooms Division Manager DoubleTree by Hilton Goa-Arpora-Baga

8/10 Good

Neel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horror hotel
This was the 4th time at hotel. It was dirty the staff did nothing but tell us lies. They were never helpful. Told us we had to leave even though our plane had been cancelled. Tried to make out they were doing us a favour by moving us rooms instead of just telling truth they needed to close. Drinks and food very overpriced. Pool closed never once asked if we needed a drink. Everything seemed to much trouble. Never again will i stay at this hotel. It should not have the hilton name it is a disgrace for a hilton hotel. Spa closed Gym closed but never offered any kind of refund.
Stayed 23 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The room we were given was dusty, kettle was broken, door hinges
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Clayton on 11 Mar 2020
Dear Guest Reference to your review, we would appreciate having more details so as to be able to understand more on the same. We apologize however for the inconvenience you faced during your stay. Our team works strongly towards guest delight and on issues like the above mentioned we always endeavor to 'Make it Right' for our guests. Nevertheless, we hope this experience does not deter you from staying with us again. We look forward to welcoming and serving you soon again with a true Hilton experience.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is not at all friendly and strongly not recommended as they manipulate everything
Stayed 2 nights in Feb 2020
Response from Clayton on 2 Mar 2020
Dear Guest Reference to your review, we would appreciate having more details so as to be able to understand more on the same. We apologize however for the inconvenience you faced during your stay. Our team works strongly towards guest delight and on issues like the above mentioned we always endeavor to 'Make it Right' for our guests. Nevertheless, we hope this experience does not deter you from staying with us again. We look forward to welcoming and serving you soon again with a true Hilton experience.

6/10 Okay

Amit, Arpora

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Property is good but cleanliness was not up to the mark and staff was not that active. We got room upgrade without our knowledge and even so we got two single bed which we never wanted. From the beginning, I have made it clear that we require king/ queen size bed but still they gave me 2 single bed for both the rooms. Not good
Stayed 3 nights in Feb 2020
Response from Clayton on 24 Feb 2020
Dear Guest Reference to your review, we would appreciate having more details so as to be able to understand more on the same. We apologize however for the inconvenience you faced during your stay. Our team works strongly towards guest delight and on issues like the above mentioned we always endeavor to 'Make it Right' for our guests. Nevertheless, we hope this experience does not deter you from staying with us again. We look forward to welcoming and serving you soon again with a true Hilton experience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms seriously need an update. Pool area was good as was buffet restaurant. Staff very attentive could not fault them just needs updating!
Stayed 1 night in Feb 2020
Response from Clayton on 17 Feb 2020
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay at our resort and the services offered by the team exceeded your expectations. We are thrilled to share your ratings and comments to the entire team. Would also like to inform you with regards to the renovation & refurbishment of the property is to happen soon. The date of commencement of work on the same though is yet to be ascertained The team and I look forward to welcoming you back for many more wonderful stays with us.

8/10 Good

Foo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a pleasant 3 nights stay.
Stayed 3 nights in Jan 2020
Response from Clayton on 7 Feb 2020
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay at our resort and the services offered by the team exceeded your expectations. We are thrilled to share your ratings and comments to the entire team. The team and I look forward to welcoming you back for many more wonderful stays with us.

6/10 Okay

Mahesh

Travelled with family
Disliked: Cleanliness, staff & service
Food was good, courteous staff however few things which are expected from Hilton category hotels Bathrooms are not maintained, stains / dust, bathroom door was not properly functioning. Toiletries were missing no body wash or dental kits Multiple times we called for dairy whitener not delivered
Stayed 2 nights in Jan 2020
Response from Clayton on 1 Feb 2020
Dear Guest Reference to your review, we would appreciate having more details so as to be able to understand more on the same. We apologize however for the inconvenience you faced during your stay. Our team works strongly towards guest delight and on issues like the above mentioned we always endeavor to 'Make it Right' for our guests. Would also like to inform you with regards to the renovation & refurbishment of the property is to happen soon. The date of commencement of work on the same though is yet to be ascertained. Nevertheless, we hope this experience does not deter you from staying with us again. We look forward to welcoming and serving you soon again with a true Hilton experience.

6/10 Okay

Rakesh, London

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly and helpful staff. This hotel needs some major investment. The rooms are very dated. Also watch out for the unexpected mini bar charges, Our group was asked for additional payments for things that they did not use. Best to ask them to clear the mini bar if you do not intend to use.
Stayed 3 nights in Jan 2020
Response from Clayton on 31 Jan 2020
Dear Guest Reference to your review, we would appreciate having more details so as to be able to understand more on the same. We apologize however for the inconvenience you faced during your stay. Our team works strongly towards guest delight and on issues like the above mentioned we always endeavor to 'Make it Right' for our guests. Would also like to inform you with regards to the renovation & refurbishment of the property is to happen soon. The date of commencement of work on the same though is yet to be ascertained. Nevertheless, we hope this experience does not deter you from staying with us again. We look forward to welcoming and serving you soon again with a true Hilton experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Great experience . Good vegetarian restaurant TAAL inside the hotel.loved it
Stayed 3 nights in Dec 2019
Response from Clayton on 20 Dec 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay at our resort and the services offered by the team exceeded your expectations. We are thrilled to share your ratings and comments to the entire team. The team and I look forward to welcoming you back for many more wonderful stays with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2019
Response from Clayton on 17 Dec 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay at our resort and the services offered by the team exceeded your expectations. We are thrilled to share your ratings and comments to the entire team. The team and I look forward to welcoming you back for many more wonderful stays with us.

4/10 Poor

Anish

Disliked: Cleanliness, staff & service, room comfort
Worst stay at Hilton property ever
Was moved to 3 rooms in 4 nights and was still disappointed in the service , room service and was told that the tv package would be upgraded but never was , also had manager and director inform me that they would provide me with a 50% discount for last night and yet never got it , would never recommend this place , worst Hilton stay ever!!
Stayed 5 nights in Nov 2019
Response from Clayton on 13 Dec 2019
Dear Guest Reference to your review, we would appreciate having more details so as to be able to understand more on the same. We apologize however for the inconvenience you faced during your stay. Our team works strongly towards guest delight and on issues like the above mentioned we always endeavor to 'Make it Right' for our guests. Nevertheless, we hope this experience does not deter you from staying with us again. We look forward to welcoming and serving you soon again with a true Hilton experience.

6/10 Okay

Priya

Travelled with family
Stayed 3 nights in Dec 2019
Response from Clayton on 12 Dec 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay at our resort and the services offered by the team exceeded your expectations. We are thrilled to share your ratings and comments to the entire team. The team and I look forward to welcoming you back for many more wonderful stays with us.

10/10 Excellent

Sudhir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
It was amazing GM mr raw was a gem person
Stayed 3 nights in Nov 2019
Response from Clayton on 2 Dec 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay at our resort and the services offered by the team exceeded your expectations. We are thrilled to share your ratings and comments to the entire team. The team and I look forward to welcoming you back for many more wonderful stays with us.

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Clayton on 19 Nov 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay at our resort and the services offered by the team exceeded your expectations. We are thrilled to share your ratings to the entire team. The team and I look forward to welcoming you back for many more wonderful stays with us.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent one, staff and service are good , they attend issues on time round the clock
Stayed 2 nights in Nov 2019
Response from Clayton Bastian on 15 Nov 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay at our resort and the services offered by the team exceeded your expectations. We are thrilled to share your ratings and comments to the entire team. The team and I look forward to welcoming you back for many more wonderful stays with us.

8/10 Good

Avijit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It's a good hotel. But not in Hilton standard. Service is not good and not customer centric. Food quality is good but highly priced.
Stayed 1 night in Oct 2019
Response from Clayton Bastian, Rooms Division Manager on 5 Nov 2019
Dear Guest Thank you for choosing DoubleTree by Hilton Goa-Arpora- Baga for your stay We have noted your feedback and understand that you have not been too happy with the service. We would like to understand in detail on the same. Do let us know on the areas of improvisation and you may be rest assured the needful shall be done. Thank you for your appreciation of the food. We look forward to welcoming you back in the not too distant future. Yours Sincerely,

6/10 Okay

srinath

Disliked: Property conditions & facilities
not meant for relaxation
Extremely noisy we came to relax and rest but the hotel is superrr noisy with lot of vehicles passing by and you can hear just about anyone walking on the floor above you im also not sure how it is 5 star rates, very oridinary old rooms, below average pool only thing we liked was. the breakfast
Stayed 2 nights in Oct 2019
Response from Clayton Bastian, Rooms Division Manager on 5 Nov 2019
Dear Guest Thank you for your review of your experience with us. Our hotel being located at a prime location with most sought after areas in the vicinity, we do have a lot of movement however the traffic outside does not affect the peace of the guest rooms. We would however like to request you to let us know whenever you visit us next and we would ensure we allot you with a much calm and quiet room. Further would also like to update you that the hotel is due for renovation and refurbishment, the date of commencement of the same however is yet to be ascertained. We trust this experience would not deter you from staying with us again and we look forward to welcoming you back soon again. Yours Sincerely,

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019
Response from Clayton on 31 Oct 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for choosing to stay with us on your recent visit to Goa. It is a pleasure to know that you enjoyed your stay at the hotel. We at Hilton strive hard to give best of the experiences to all our guests. We have noted a lower rating on few parameters, request if you could please share more details on the same to enable me to take corrective actions if any. Look forward to welcome you back in the not too distant future. Please let me know if I can be of any further assistance till then.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Needs lot of maintenance. I was charged 2 rooms due to lock not working and in middle of night my room A/C stopped working for 2 hrs. Very nasty experience.
Stayed 1 night in Oct 2019
Response from Bonita on 14 Oct 2019
Dear Guest Reference to your review, we would appreciate having more details so as to be able to understand more on the same. We apologize however for the inconvenience you faced during your stay. Our team works strongly towards guest delight and on issues like the above mentioned we always endeavor to 'Make it Right' for our guests. Nevertheless, we hope this experience does not deter you from staying with us again. We look forward to welcoming and serving you soon again with a true Hilton experience.

8/10 Good

Vishesh

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Clayton on 18 Oct 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay at our resort and the services offered by the team exceeded your expectations. We are thrilled to share your ratings to the entire team. The team and I look forward to welcoming you back for many more wonderful stays with us.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is old with lots of mosquitoes and linen that did not look too enticing to use. Time that I stayed there were school children staying at the hotel - absolutely noisy until after midnight. Moved out after one night.
Stayed 3 nights in Sep 2019
Response from Clayton on 11 Oct 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your experience It is our constant endeavor to delight all our guests and give them a memorable experience. On this instance we regret that we were unable to provide such an experience for which I sincerely apologize. With regards to the mosquitoes its becomes difficult to manage as we are a resort property and we have been looking into alternative methods for reducing the pest issues. We do hope that this experience will not deter you from staying with us again and we look forward to welcoming you back in the not too distant future. Please let me know if I can be of any further assistance till then.

4/10 Poor

Satish

Disliked: Cleanliness
Unhappy and Bad Experience with Hilton
The hotel room provided at the start was not at all as per Hilton's standards and didn't have some basic amenities also. Only after I complaine, they took some action to find another room but I didn't want to shift so they cleaned my current room. Also, they charged for all the snacks in the bar and fridge of the room which is fine but they never mentioned it before Toby's when checking in or at least should have out a note in the fridge or on the bar about the charged items. Even the simplest hotels will have this basic sense to keep note. This stay was like a lot for me as they were just grabbing money without providing basic Hilton's comfort. Very unhappy with this stay. I hope they improve and at least not thug people with all the snacks money or at least put some notes for chargeavle items.
Stayed 3 nights in Sep 2019
Response from Clayton on 11 Oct 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for taking the time to share your experience It is our constant endeavor to delight all our guests and give them a memorable experience. On this instance we regret that we were unable to provide such an experience for which I sincerely apologize. We do hope that this experience will not deter you from staying with us again and we look forward to welcoming you back in the not too distant future. Please let me know if I can be of any further assistance till then.

4/10 Poor

Verified traveller

Disliked: Staff & service
Requested for late check in and check out at the time of booking itself. But late checkout was charged, which was not at all a good service and breakfast was shown free at the time of booking and it was charged too. Overall poor customer service
Stayed 1 night in Jul 2019

6/10 Okay

UPENDRASINH JADEJA

Liked: Staff & service
Disliked: Property conditions & facilities
A 3.5 STAR HOTEL IN ARPORA GOA.
Rooms are totally run down. But nice comfortable beds and good breakfast made up for the stay. Friendly and helpful staff though. I would not stay at this property again.
Stayed 3 nights in Jul 2019
Response from Clayton on 7 Oct 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for choosing to stay with us on your recent visit to Goa. Thank you for taking a moment to share your experience. It gives me immense pleasure to hear, you have enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Clayton on 7 Oct 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for choosing to stay with us on your recent visit to Goa. Thank you for taking a moment to share your experience. It gives me immense pleasure to hear, you have enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Ashish

Liked: Staff & service, property conditions & facilities, room comfort
Good Stay
The stay was good. The staff is very friendly as well as the hotel is well located. The only problem was with the bathroom of the room. It was stinking a bit.
Stayed 3 nights in Apr 2019
Response from Clayton on 7 Oct 2019
Greetings from Doubletree by Hilton Goa - Arpora - Baga! Thank you for choosing to stay with us on your recent visit to Goa. Thank you for taking a moment to share your experience. It gives me immense pleasure to hear, you have enjoyed your stay with us. We apologies for the inconvenience as highlighted of the bathroom. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good Rooms
The room was good and the staff was friendly, however the water that they served at the bar and their restaurant was not fit for drinking. The restaurant "Taal" was highly understaffed with just 1 server amongst 5 tables. The recreation area was lacking maintenance as the pool sticks were broken. Another issue was with the internet because at such a nice hotel, a free wi-fi connection is a must but the wi-fi was not free.
Stayed 4 nights in Apr 2019