Outdoor pool, pool loungers

Reviews of InterContinental Marine Drive Mumbai, an IHG Hotel

5 out of 5
InterContinental Marine Drive Mumbai, an IHG Hotel
135 Marine Drive, Mumbai, Maharashtra

Reviews

8.8

Excellent

Rating 10 - Excellent. 123 out of 192 reviews" "
Rating 8 - Good. 35 out of 192 reviews" "
Rating 6 - Okay. 20 out of 192 reviews" "
Rating 4 - Poor. 11 out of 192 reviews" "
Rating 2 - Terrible. 3 out of 192 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

James

Disliked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Reservation Team on 4 Mar 2024
Dear Mr. James,Thank you for your feedback and apologies for the issues you faced during your stay . We will ensure that we rectify the same in you future visit.

8/10 Good

Siddhartha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reservation Team on 16 Feb 2024
Dear Mr. Siddhartha,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservation Team on 30 Jan 2024
Dear Mr. Marc,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

4/10 Poor

Amorelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My husband and I booked the king suite for our wedding night and were extremely disappointed in the staff. The service was terrible and we were surprised since we expected the intercontinental to be one of the better hotels in Mumbai. Although the room was beautiful the employees are not trained properly. We did not have coffee cups in our room. The In room dining menu was not linked to a website and the website had a lot of typos. We only stayed for 9 hours after our wedding and had multiple bad encounters in such a short stay but the worst was that we had dropped of a bottle of Dom Perignon the day before the wedding and requested to have it stored in the fridge and when we came on our wedding night we wanted to have it with the glasses and a bucket of ice. We had called before dropping the wine off explaining our request, we explained the request again when the bottle was dropped off and then even after dropping it off we called again to confirm that the bottle would be stored in the fridge. That night after our long wedding we were not congratulated by the staff and were given the champagne warm. We were very upset as you would imagine a hotel of this caliber would know that a wedding night bottle of Dom Perignon would want to be enjoyed cold. This is something we won’t be able to get back. No effort was taken by staff to make our wedding night special, not a note, a word or a rose and our request for cold champagne were ignored. Embarrassing service.
Stayed 1 night in Jan 2024
Response from Reservation Team on 22 Jan 2024
Dear Ms. Amorelle,Thank you for your feedback and apologies for the issues you faced during your stay . We will ensure that we rectify the same in you future visit.Reservation Team

10/10 Excellent

ANANDARUP

Stayed 2 nights in Jan 2024
Response from Reservation Team on 15 Jan 2024
Dear Sir,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

Rajasabai, Whitehouse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Calaribel Kasab on 13 Jan 2024
Dear Mr. Rajasabai,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

Urvashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservation Team on 16 Dec 2023
Dear Ms. Urvashi,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pleasant, courteous and professional comportment of the staff. This create a uniquely agréable and welcoming atmosphere. The variety and quality of the food was generally very good. We have no negative comments or suggestion for improvement.
Stayed 4 nights in Dec 2023
Response from Claribel Kasab on 9 Dec 2023
Dear Mr. Peter,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good kitty, very friendly staff
Stayed 3 nights in Dec 2023
Response from Claribel Kasab on 7 Dec 2023
Dear Mr. Matthew,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

Padmapooshanam

Liked: Amenities
pretty good access
Stayed 5 nights in Nov 2023
Response from Claribel Kasab on 18 Nov 2023
Dear Sir/Ma'am,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

sunghoon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast
Stayed 3 nights in Nov 2023
Response from Claribel Kasab on 14 Nov 2023
Dear Sir/Ma'am.Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, spacious and clean rooms with a nice staff.
Stayed 2 nights in Nov 2023
Response from Claribel Kasab on 14 Nov 2023
Dear Mr. John,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good onr
Great location and great staff. Breakfast also the best I've had!
Stayed 4 nights in Oct 2023
Response from Claribel Kasab on 14 Nov 2023
Dear Mr. Nick,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

Abdulrahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite, quality foods
Stayed 4 nights in Oct 2023
Response from Reservation Team on 23 Oct 2023
Dear Mr. Abdulrahman,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean, great view from the pool on the roof
Stayed 2 nights in Oct 2023
Response from Reservation Team on 23 Oct 2023
Dear Mr. Matthew,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

Murtaza Ali

Stayed 2 nights in Sep 2023
Response from Claribel Kasab on 14 Nov 2023
Dear Mr. Ali,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

Bharti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant and comfortable. The staff was amiable and cooperative. The food at the breakfast buffet was delicious and served with lot of love and care. It was an enjoyable stay. Not to mention the view from this hotel.
Stayed 2 nights in Sep 2023
Response from Claribel Kasab on 12 Sept 2023
Dear Ms. Bharti,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful experience..
Stayed 2 nights in Jun 2023
Response from Claribel Kasab on 12 Sept 2023
Dear Mr. Sanjay,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

4/10 Poor

Biyyam

Travelled with family
Rooms and lobby full of cigarette smoke and spoils the ambiance. Left bad taste over all. However, good clean rooms and location central
Stayed 1 night in Aug 2023
Response from Claribel Kasab on 28 Aug 2023
Dear Mr. BiyyamThank you for your feedback and apologies for the issues you faced during your stay . We will ensure that we rectify the same in you future visit.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Property is in a perfect location. Walkable to trendy restaurants and tons of shopping! Stayed here with my mum for 4-5 days and we had zero complaints! The best part of the hotel is it's staff...lovely and helpful. They were beyond wonderful!
Stayed 4 nights in Jul 2023
Response from Reservation Team on 7 Aug 2023
Dear Mr. DarrenThank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

kiran

Stayed 1 night in Jun 2023
Response from Claribel Kasab on 1 Jul 2023
Dear Sir,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

HAMPTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and staff
Stayed 3 nights in Apr 2023
Response from Claribel Kasab on 22 Apr 2023
Dear Mr. Hampton,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

10/10 Excellent

HUZEFA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was excellent
Stayed 10 nights in Mar 2023
Response from Claribel Kasab on 3 Apr 2023
Dear Mr. Huzefa,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

4/10 Poor

Savneet

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Feb 2023
Response from Reservation Team on 2 Mar 2023
Dear Mr.Savneet.Thank you for your feedback and apologies for the issues you faced during your stay . We will ensure that we rectify the same in you future visit.

10/10 Excellent

Roland

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very hospitable every step of our trip from check in to dining to hailing rides. The service at the breakfast buffet was the right balance of attentive and speed. One of our servers also recommended local eats and prepared special local dishes for us that was the best food I've eaten in Mumbai. Would definitely stay at this hotel again!
Stayed 3 nights in Feb 2023
Response from Claribel Kasab on 9 Feb 2023
Dear Mr.Roland, Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Best regards Reservation Team

6/10 Okay

ashish

Business traveller
Disliked: Property conditions & facilities
Ok
Stayed 3 nights in Jan 2023
Response from Claribel Kasab on 30 Jan 2023
Dear Mr. Ashish,We have noticed that you have rate us 3 out of 5. Request you to kindly highlight the issues you faced during your stay. Enabling us to rectify the same in you future visit.Reservation Team

10/10 Excellent

Sidharth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Response from Reservation Manager on 2 Jan 2023
Dear Mr. Sidharth,Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits.

4/10 Poor

Shahrokh

Travelled with partner
Liked: Cleanliness, staff & service
Liked the location. The room had an awful view and despite requesting an upper floor we were assigned a room on the second floor. I suspect that may be related to the "expedia penalty" (i.e., getting second class treatment for booking through Expedia rather than directly with the hotel. I will keep this in mind when I plan future trips.
Stayed 1 night in Dec 2022
Response from Claribel Kasab on 5 Dec 2022
Dear Mr. ShahrokhThank you for your feedback and apologies for the issues you faced during your stay . We will ensure that we will rectify the same in you future visit.Reservation Team

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
NOT up to Inter-Continental standards, although the staff is very friendly. Numerous problems during the stay.
Stayed 3 nights in Nov 2022
Response from Claribel on 14 Nov 2022
Dear Sir/Ma'am,We have noticed that you have rate us 4.0 out of 10. Request you to kindly highlight the issues you faced during your stay. Enabling us to rectify the same in you future visit.Reservation Team

8/10 Good

Kent, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Reema

Travelled with family
Liked: Cleanliness
Its a great location and has a good heritage feel to it. But it's not by any standards Intercontinental level.
Stayed 2 nights in Aug 2022
Response from Cyril D'Souza on 10 Aug 2022
Dear Ms Reema Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very Important to us will definitely work hard to improve upon our standards. The team and I look forward to your continued visits. Best regards Reservation Team

6/10 Okay

Sandeep

Business traveller
Disliked: Property conditions & facilities
Services at reception is poor … very costly in comparison of their facilities available …
Stayed 1 night in Jun 2022
Response from Cyril D'Souza on 18 Jun 2022
Dear Mr Sandeep Thank you for your feedback and have noted the issues that you faced with the services at reception will definitely taken up with the front desk team. Best regards Reservation Team

10/10 Excellent

grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Beautiful hotel, in a great, busy and bustling marine Bay Area. Great location, beautiful rooms, conveniently placed close to local amenities, bars and restaurants. Staff exceptionally good!
Stayed 3 nights in Mar 2022
Response from Cyril on 14 Mar 2022
Dear Sir Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Best regards Reservation Team

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Marine Drive
Excellent Hotel. Best hotel in marine drive 10/10 5* Service from hotel Breakfast outstanding 10/10. Big thanks to PRATIK nad TANAYA. Big assets to Inter Continental. Made us feel like hom!
Stayed 2 nights in Feb 2022
Response from Cyril D'Souza on 28 Feb 2022
Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Best regards Reservation Team

10/10 Excellent

Valentine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The staff is very welcoming. Checkin was easy and we were served with a welcome drink. The stay was comfortable and the view from the room was spectacular. They have a restaurant on 2nd floor, a nice rooftop bar and in-room dining option too.
Stayed 1 night in Jan 2022
Response from Cyril Dsouza on 24 Jan 2022
Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Best regards Reservation Team

10/10 Excellent

Shankar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked Everything 10/10
Stayed 4 nights in Dec 2021
Response from Cyril on 13 Dec 2021
Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Best regards Reservation Team

10/10 Excellent

Ambuj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Cyril D'Souza on 23 Aug 2021
Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Best regards Reservation Team

6/10 Okay

Verified traveller

Disliked: Room comfort
Disappointing
The room did not have enough lighting for my wife to do her make up. The only place was the bathroom and even there the lighting was dim. One of the reception staff, when asked for anything, the answer was no, sorry., due to the virus the hotel was not even full. The breakfast was ok but not to 5* hotel standard. We were at airport Holiday Inn prior to Inter-con and the breakfast there was fabulous. I booked expecting Inter-con standard but was dissapointed and further I would not rate this as 5* Sorry for the negative review but these are my observations
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

6/10 Okay

Anupama

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2020
Response from Claribel Kasab on 18 Nov 2023
Dear Ms. Anupama,We have noticed that you have rate us 6.0 out of 10. Request you to kindly highlight the issues you faced during your stay. Enabling us to rectify the same in you future visit.

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Cyril on 8 Feb 2020
Dear Guest, Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Cyril on 1 Feb 2020
Dear Guest, Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Regards - Reservation Team

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent location.
Overlooking the Promenade and the sea. Within walking distance of The Gateway to India and a short taxi ride to the Cruise Terminal. An excellent Dinner and Breakfast available in the Restaurant and the adjoining Terrace. Would definitely stay again.
Stayed 2 nights in Dec 2019
Response from Cyril on 27 Jan 2020
Dear Ms Jacqueline Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Thank you, Cyril D'souza

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Cyril D'Souza on 10 Dec 2019
Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Thank you,

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Cyril on 4 Dec 2019
Dear Guest, Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Thank you

8/10 Good

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel, well located and with nice outlook. Expensive bar and restaurants, however
Stayed 2 nights in Nov 2019
Response from Intercontinental Marine Drive on 26 Nov 2019
Dear Guest, Thank you for staying at Intercontinental Marine Drive Mumbai and we appreciate your time to share feedback of your experience on Expedia.com. We are delighted to read that you were impressed by the location and the outlook. I have also, noted your feedback regarding the pricing at the bars and restaurants.

10/10 Excellent

Amy

Stayed 4 nights in Nov 2019

10/10 Excellent

AVINASH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Intercontinental Marine Drive Mumbai on 26 Nov 2019
Dear Guest, Thank you for choosing to stay at Intercontinental Marine Drive Mumbai. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Thank you,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful & friendly staff. Option filled breakfast with attentive staff.
Stayed 2 nights in Aug 2019
Response from Cyril D'Souza on 3 Sept 2019
Thanks for your output will always try to exceed guest expectations.

10/10 Excellent

RR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Front desk and concierge were great: efficient and professional. House-keeping was exceptional.
Stayed 4 nights in Jul 2019
Response from Cyril on 18 Jul 2019
Thanks for the feedback