Family Room with Complimentary Railway Station Pickup. | In-room safe, free WiFi

Reviews of Optimum Tara Palace

3 out of 5
Optimum Tara Palace
Shilp Gram Taj Mahal East Gate, Opposite Jalma Hospital, Taj Ganj, Agra, Uttar Pradesh

Reviews

7.6

Good

Rating 10 - Excellent. 88 out of 309 reviews" "
Rating 8 - Good. 140 out of 309 reviews" "
Rating 6 - Okay. 30 out of 309 reviews" "
Rating 4 - Poor. 24 out of 309 reviews" "
Rating 2 - Terrible. 27 out of 309 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

4.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not quite what you see in the photos
We stayed in this hotel for one night and was glad it wasn’t more. The rooms on first inspection aren’t exactly what you expect. It’s probably what the hotel looked like A decade or 2 ago. But it’s acceptable for the price. The main concern was the burn marks around the plugs and luckily our electronics were fully charged. In first inspection the room room looked clean enough, but when we got a little more settled I started noticing bits which weren’t right, stains on one of our towels, a slight tea stain look on the bed and a mirror which hadn’t been cleaned for some time. The stay was made worse by the extremely noisy family next door. However the staff were brilliant when I went down at 11pm to ask the room next door if they could be a little quieter. They rang straight away and apologised to me for the noise and being unable to sleep. Other than that the room was lovely and quiet and we couldn’t hear any of the traffic noise outside! It was a massive positive to the room.
Bathroom
Dirty mirror
Bathroom
Dirty bedding
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very near to Taj Mahal, 8-10 min walk only. Though the room was big, the electrical equipments and sockets were faulty or not functional. The bathroom was not clean and the faucets were old and dirty. For the price Expedia charged, the overall experience was very poor. Our driver told us that there are better hotels nearby Taj about half the price we paid. We feel like we got ripped off.
Stayed 1 night in Jan 2020

2/10 Terrible

cedric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
This hotel is dirty, no hot water or heating do not book you will regret it ignore the good reviews,
Stayed 1 night in Dec 2019

4/10 Poor

MaryBeth

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Mayank

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It Says Breakfast Included. There was two option only Alu Paratha and Pasta. Outside Foods are not allowed. Resturant does not accepts the Card Transaction its only Cash. Very Bad bedsheets and cover. TV was operating but no channels to view. I would suggest not to recommend this hotel in future.
Stayed 2 nights in Dec 2019

2/10 Terrible

jorge

Stayed 1 night in Nov 2019

4/10 Poor

Pat, Australia

Disliked: Amenities, property conditions & facilities
I booked a deluxe double room with view for 3 nights six months in advance. I arrived at 10pm after a 6 hour train trip. I was given a room with double bed and an absolutely disgusting bathroom and no view. The bathroom sink couldn't be turned off and water just flowed all night. Elsewhere water dripped all night. Bathroom floor wet all night. It was a ground floor room and down hall people talking loudly and banging all night in foyer area. Next morning I demanded a new room and staff happily provided room on 1st floor with window onto side street. This room was quite suitable for the price except mattress was so hard sleep was very difficult. If given this room first night I would have made no complaint and happy with this hotel. No explanation or apology given by hotel. Location was good, a/c good, WiFi good, safe area, walking distance to Taj Mahal. Restaurant was okay but very slow service even when no other customers. On 1st floor room shower wets whole bathroom floor and it stays wet. Sheets were yellow and stained but probably cleaned and just very old. Not sure of better offerings in accommodation in Agra. But if choose this hotel avoid ground floor room.
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
I did not enjoy the attitude or level of service from the hotel staff who were not very welcoming.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
It was ok. Great for the Taj Mahal but not really anything else. Customer service left a lot to be desired and booking a trip with them is not recommended
Stayed 1 night in Apr 2019

8/10 Good

Nas, Fiji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked this hotel overall but the bed was really hard to sleep on. They need to change the mattress!
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Very close to the Taj Mahal, perfect walking distance.
Stayed 1 night in Mar 2019

6/10 Okay

Rina, Toronto, Canada

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall an OK stay for one night to see the Taj Mahal and nearby attractions. Bed was comfortable but room and bathroom extremely muggy and stuffy. They didn’t have a record of our reservation when we arrived even though it was booked and prepaid, but still got the room we expected. The restaurant was pretty expensive compared to everywhere else we’ve eaten in india and the food was just ok. Also don’t book busses onward through the hotel.. they charge double what you will pay online or at travel counters and you still have to get yourself to the bus station. Same for private transfers... go with Uber or Ola cabs instead.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019

6/10 Okay

Deirdre

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Rooms were alright, stay away from the restaurant, food was very poor. We couldn't eat anything from the breakfast buffet and had to go elsewhere.
Stayed 1 night in Feb 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent.
The hotel is idea for visiting The Taj, nice big rooms and a great warm shower (the shower is timed and only warm at certain times). Staff are helpful, we booked two nights but only stayed one as apart from The Taj, there’s not really anything to do in the area.
Stayed 2 nights in Jan 2019

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Amazing location, can walk to Taj Mahal and stores nearby. Front desk staff can speak English very well. Restaurant is fairly priced. Only complaint is the washroom needed some updating as the room was modern and lovely, while the washroom was very old, outdated and felt like a dungeon.
Stayed 2 nights in Nov 2018

8/10 Good

Alastair, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, close to Taj, friendly and helpful staff, condition was good (not excellent, but above average).
Stayed 1 night in Oct 2018
Response from Optimum Tara Palace on 13 Nov 2018
Dear Guest, Greetings of the day! We are delighted to learn about your wonderful experience. Your positive comments are a source of motivation for the team! Thank you for taking the time out to share your feedback. We value your patronage and look forward to welcoming you back soon. Warm regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean hotel
Unfortunately the rooms were made to look clean but when we went to go to sleep the beds had been slept in with food stains and rice in the bed. YUCK. They moved us to another room but we still felt beds weren't very clean. Breakfast services were slow, and my husbands coffee never arrived after asking for it twice we left. Don't stay here
Stayed 1 night in Sep 2018
Response from Optimum Tara Palace on 25 Sept 2018
Dear Guest, Greetings of the day! Thank you for your valuable feedback. At the outset, we would like to apologize for the inconvenience caused. While we regret the inconvenience you have experienced, we would additionally request you to treat this as an isolated incident and not a reflection of our normal services and approach to our honored guests. In our hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to your comfort and care in our hotel. Looking forward to seeing you soon again. Thanks and Regards, Optimum Tara Palace

6/10 Okay

Ian, Durham uk

Liked: Cleanliness, staff & service
The hotel was probably a little bit run down with an extremely basic bathroom we were also disappointed it didn’t have its advertised safe as that is one of the items I specifically look for when choosing a hotel. Having said that for a 1 night stay to visit the taj mahal it was ok as it was clean and no more than a 10 minute walk away.
Stayed 1 night in May 2018
Response from Optimum Tara Palace on 1 Jun 2018
Dear Guest, Greetings of the day! Thank you for your valuable feedback. At the outset, we would like to apologize for the inconvenience caused. While we regret the inconvenience you have experienced, we would additionally request you to treat this as an isolated incident and not a reflection of our normal services and approach to our honored guests. In our hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to your comfort and care in our hotel. Looking forward to seeing you soon again. Thanks and Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastically located for Taj Mahal
Clean, good standard hotel with a lovely , large bedroom . Was such a perfect base for staying over and visiting the Taj Mahal. I went with family of 4 and our large room was spacious and clean. thanks
Stayed 1 night in Apr 2018
Response from Optimum Tara Palace on 20 Apr 2018
Dear Guest, We deeply appreciate you choose us as your sweet home during the trip. Hope you created lots of wonderful memories in the journey, and also got full rest in the hotel that helps you can back home with energy and joy. Let your voice become the steps of our progress! All of the staff is looking forward to your next visit! Thank you! Sincerely,

8/10 Good

Justin, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel with excellent staff
It was an excellent experience with very preasent staff. Mr. Pathak and other staff members went above and beyond of what can be expected from the hotel staff. These gentlemen got us in touch with a photographer at Taj, who had given us a wrong CD and had no contact info. The photographer was of no help, but the staff from the hotel phoned us again to see if they can be of further help to us. Thanks you all very much!
Stayed 1 night in Mar 2018
Response from Optimum Tara Palace on 10 Apr 2018
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in the not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards,

4/10 Poor

mic, bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip in Agra
Dirty and hot water don’t work well in family rooms
Stayed 1 night in Mar 2018
Response from Hotel Krishna on 26 Mar 2018
Dear Guest, Greetings of the day! Thank you for your valuable feedback. At the outset, we would like to apologize for the inconvenience caused. While we regret the inconvenience you have experienced, we would additionally request you to treat this as an isolated incident and not a reflection of our normal services and approach to our honored guests. In our hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to your comfort and care in our hotel. Looking forward to seeing you soon again. Thanks and Regards, Optimum Tara Palace

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible place
The room has ZERO sound proof capability. By that I mean, I can hear the staff talking loudly, and shutting the doors like it's an abandoned place. At 2am in the night, there were music playing loudly out side the window from a low quality speaker. For the entire night, their staff were making noise constantly. I lived in room 305, the telephone was not working at all so cannot call the front desk.
Stayed 1 night in Mar 2018
Response from Optimum Tara Palace on 20 Mar 2018
Dear Guest, Greetings of the day! Thank you for your valuable feedback. At the outset, we would like to apologize for the inconvenience caused. While we regret the inconvenience you have experienced, we would additionally request you to treat this as an isolated incident and not a reflection of our normal services and approach to our honored guests. In our hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to your comfort and care in our hotel. Looking forward to seeing you soon again. Thanks and Regards, Optimum Tara Palace

6/10 Okay

Donnie, Canada

Liked: Cleanliness, staff & service
Simple hotel, in great location for the Taj
Simple, acceptable and affordable hotel in great location to walk to the Taj Mahal. Beyond that, the room and hotel itself do not look as nice as the pictures, and the staff encouraged us to instead stay at a partner hotel down the street despite booking our stay weeks in advance. Despite that, the room was clean, there was hot water (after asking for it to be fixed), and it was just fine for 1 night and to visit the Taj Mahal. I also booked a car through the staff which worked out well.
Stayed 1 night in Feb 2018
Response from Optimum Tara Palace on 8 Mar 2018
Dear Guest, Thank you so much for taking the time review us. We are deeply concerned to read the shortcomings highlighted by you. Please accept our sincere apologies for the issues you faced during your stay with us. The issues you faced could and should have been avoided if we are to pride ourselves on our standards. We shall be taking them up with the concerned teams to ensure that corrective measures are taken immediately and effectively. We assure you that these lapses were an exception to our normal standard and we hope you will not allow it to forever mark your impression of our hotel. We, once again, apologize to you and assure that better care will be exercised in future to ensure that your stay with us is enjoyable. Thank you, Optimum Tara Palace

2/10 Terrible

Sam, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse location
Hotel is close to Taj Mahal but the location is terrible. Area is extremely busy with lots of localpeople, cars , loud music, street beggers, thugs and dirt. Hotel photos are misleading. I would rate it 2 star. Its a cheap looking hotel and area. Not recommended for families with kids at all. Area not safe either.
Stayed 1 night in Dec 2017
Response from Optimum Tara Palace on 20 Jan 2018
Dear guest, Greetings of the day! Thanks for your valuable comments. At the beginning, we would like to apologize for the inconvenience caused. While we regret the inconvenience you have experienced, we also ask you to treat this as an isolated incident and not as a reflection of our normal services and approach to our guests of honor. In our hotel, it is our constant effort to provide high standards of personalized service and efficiency. We look forward to your comfort and care in our hotel. I hope to see you again soon. Thanks and regards, Optimum Tara Palace

10/10 Excellent

Preethi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is about 800 m from Taj Mahal which makes its location awesome. The service is excellent and staff are very friendly and helpful. Room service is fast and food from hotel restaurant is good. The bath water was cold to lukewarm but other than that we had a very comfortable stay.
Stayed 1 night in Dec 2017
Response from Hotel Management on 1 Jan 2018
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in the not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Optimum Tara Palace

4/10 Poor

Thomas

Disliked: Staff & service
Stayed 2 nights in Nov 2017
Response from Hotel Management on 27 Nov 2017
Dear Guest, Greetings of the day! Thank you for your feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We would request you to elaborate the issues you face during the stay so that we can take the corrective actions accordingly. We, once again, apologize to you and assure that better care will be exercised in future to ensure that your stays with us are enjoyable. Thank you, Optimum Tara Palace

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Very close to the east gate of Taj Mahal, nice staff, clean room.
Stayed 1 night in Nov 2017
Response from Optimum Tara Palace on 23 Nov 2017
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Optimum Tara Palace

6/10 Okay

Heidi , NZ

Liked: Cleanliness, property conditions & facilities
Clean hotel very close to taj mahal
Room was clean with nice clean sheets and towels. Room service food was nice and the staff were very helpful (because their English was not good they would come up when I called to check they had my order correct). Hot water was only on demand and sadly had to wait about half an hour before it was warm/hot after calling so I missed having a hot shower because we were in a rush to leave (this dulled my experience because I was really looking forward to a hot shower, had only had cold ones for almost two weeks because of staying with locals). My advice is ask for hot water about 40mins before you want it. There were no menus in the room when we arrived and we had to visit the restaurant to get one to order room service. For the price we were happy and it is very close to the taj.
Stayed 1 night in Nov 2017
Response from Optimum Tara Palace on 16 Nov 2017
Dear Guest, We are delighted to receive positive feedback for your stay with us. Your kind words will not only motivate but inspire the entire team to continue striving in our endeavor to improve our standards. However, we have shared your concerns too with the team to take precautions for future. Appreciate your encouraging words and we look forward to welcoming you back soon! Warm regards, Optimum Tara Palace

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel staff were friendly and very helpful and accommodating to our needs, however the bathroom was a little dated and the room lack storage for clothes and a small fridge would have been handy for keeping bottled water cold.
Stayed 2 nights in Oct 2017
Response from Hotel Management on 23 Oct 2017
Dear Guest, Greetings of the day!!! We thank you for choosing to stay at our hotel and appreciate sharing feedback about your visit. We are glad to note that you enjoyed the facilities and the service levels at the hotel and have carried back fond memories of your stay at our property. The hotel is committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging which will always be our greatest reward. However, we sincerely apologize for the washroom issue. We will ensure to work on the areas highlighted and have them rectified at the earliest. It is certainly a pleasure for us to be at your service and we look forward to welcoming you again soon. Best Regards, Optimum Tara Palace

8/10 Good

Rob, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly Good
The room was large, comfortable, and reasonably well decorated. Location was quite convenient, about 500 meters from the Taj Mahal.
Stayed 2 nights in Oct 2017
Response from Optimum Tara Palace on 20 Oct 2017
Dear Guest, Greetings of the day!!! We thank you for choosing to stay at our hotel and appreciate sharing feedback about your visit. We are glad to note that you enjoyed the facilities and the service levels at the hotel and have carried back fond memories of your stay at our property. The hotel is committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging which will always be our greatest reward. However, we sincerely apologize for the staff's behavior issue. We will ensure to work on the areas highlighted and have them rectified at the earliest. It is certainly a pleasure for us to be at your service and we look forward to welcoming you again soon. Best Regards, Optimum Tara Palace

10/10 Excellent

Jovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and excellent service
Immensely professional staffs from start to finish, and they were very polite too with our every requests. Good location, the beautiful Taj Mahal is just 5 minutes walk from this hotel. The restaurant was a bit small, but it was still fantastic and served excellent food. I also loved my room, not too big, but comfortable and clean enough for my need.
Stayed 1 night in Oct 2017
Response from Hotel Management on 20 Oct 2017
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Optimum Tara Palace

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly delightful stay
Very courteous staffs. They’re knowledgeable too.Nothing was too much trouble. Centrally located to all attractions. Hotel was spotless. Well equipped room with free Wifi, desk, comfortable beds and most importantly a clean bathroom.
Stayed 1 night in Oct 2017
Response from Optimum Tara Palace on 18 Oct 2017
Dear Guest, Thank you for sharing your experience with us which highlights the aspects of our hospitality that made your stay a memorable one. We are pleased to have been your choice of the hotel whilst your visit to the city. It is very heart-warming to read all your positive and encouraging comments and it is a great honor for us to share them with the team. We are happy to receive an acknowledgment of our hospitality on this forum and to know that the service from our dedicated team members made a difference in your stay experience. Warm regards, Optimum Tara Palace

8/10 Good

Koen, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just good enough
Wifi worked well throughout the hotel and room. Good location, near Taj Mahal and Agra fort too. Staff was very helpful. The only criticism is that the curtain could not be fully enclosed and seemed a bit dull, need to change. Other than that, it was a wonderful stay.
Stayed 1 night in Oct 2017
Response from Optimum Tara Palace on 12 Oct 2017
Dear Guest, We are delighted to receive positive feedback for your stay with us. Your kind words will not only motivate but inspire the entire team to continue striving in our endeavor to improve our standards. However, we have shared your concerns too with the team to take precautions for future. Appreciate your encouraging words and we look forward to welcoming you back soon! Warm regards, Optimum Tara Palace

8/10 Good

Galen, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the stay
Breakfast was delicious, very friendly and helpful staff and the room was nice with excellent beds and a tea kettle. The location was great, literally 5 minutes walk from the taj mahal. Very happy with the stay.
Stayed 1 night in Oct 2017
Response from Optimum Tara Palace on 9 Oct 2017
Dear Guest, Thank you for sharing your experience with us which highlights the aspects of our hospitality that made your stay a memorable one. We are pleased to have been your choice of the hotel whilst your visit to the city. It is very heart-warming to read all your positive and encouraging comments and it is a great honor for us to share them with the team. We are happy to receive an acknowledgment of our hospitality on this forum and to know that the service from our dedicated team members made a difference in your stay experience. Warm regards, Optimum Tara Palace

8/10 Good

Elena, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience
All round, a very nice experience, you get what you pay for. The rooms were very good in term of cleanliness and size. Travel desk staff was incredible - they actually helped us arrange most of our trips. Everything was absolutely perfect here - can't wait to go back.
Stayed 1 night in Sep 2017
Response from Optimum Tara Palace on 18 Oct 2017
Dear Guest, Thank you for sharing your experience with us which highlights the aspects of our hospitality that made your stay a memorable one. We are pleased to have been your choice of the hotel whilst your visit to the city. It is very heart-warming to read all your positive and encouraging comments and it is a great honor for us to share them with the team. We are happy to receive an acknowledgment of our hospitality on this forum and to know that the service from our dedicated team members made a difference in your stay experience. Warm regards, Optimum Tara Palace

8/10 Good

Allison, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but great stay
Short but great stay Feel like we were staying at our own home. The rooms and other facilities were very nice and comfortable. The quality and variety of food was great, and the taste was very nice. Location quite nice. Within walking distance there are many places to see including the Taj Mahal and Agra Fort.
Stayed 1 night in Sep 2017
Response from Optimum Tara Palace on 3 Oct 2017
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our Hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Optimum Tara Palace

8/10 Good

Jannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient place with good rooms
Hotel is located not far from Taj Mahal, it is within walking distance, you can walk to Agra fort too in 10 minutes, or you can also take the hotel taxi if you do not want to walk. Another thing I like about the hotel is its clean, simple - sober room and perfectly adequate for 2 people.
Stayed 1 night in Sep 2017
Response from Hotel Management on 5 Oct 2017
Dear Guest, Thank you for sharing your experience with us which highlights the aspects of our hospitality that made your stay a memorable one. We are pleased to have been your choice of the hotel whilst your visit to the city. It is very heart-warming to read all your positive and encouraging comments and it is a great honor for us to share them with the team. We are happy to receive an acknowledgment of our hospitality on this forum and to know that the service from our dedicated team members made a difference in your stay experience. Warm regards, Optimum Tara Palace

8/10 Good

Michael, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this to everyone
My partner and I loved this place because it is very inexpensive and conveniently located near the taj mahal, our main place to visit. The staff at this hotel were so polite, helpful, welcoming, and also all spoke very good English. The food we had at the hotel restaurant was too affordable and amazing.
Stayed 1 night in Sep 2017
Response from Optimum Tara Palace on 3 Oct 2017
Dear Guest, Thank you for taking the time out to put up a review. We are pleased to know that you had a comfortable and enjoyable stay with us. It is indeed a pleasure to witness your appreciation for our hotel and housekeeping standards. It has been our constant endeavor as a team to provide the best of the hotel to all our guests. While we thank you once again for appreciating our hotel as a whole. We look forward to getting your continued support and patronage in future to come. Thank you, Best Regards, Optimum Tara Palace

10/10 Excellent

Lionel, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty much faultless
Hotel was pretty much faultless and it offered excellent facilities, including great breakfast and fast WiFi. Staff were excellent. They were willing to assist you in every way possible. Rooms were well furnished and spacious. Would definitely stay again.
Stayed 1 night in Sep 2017
Response from Optimum Tara Palace on 3 Oct 2017
Dear Guest, Thank you for taking the time out to put up a review. We are pleased to know that you had a comfortable and enjoyable stay with us. It is indeed a pleasure to witness your appreciation for our hotel and housekeeping standards. It has been our constant endeavor as a team to provide the best of the hotel to all our guests. While we thank you once again for appreciating our hotel as a whole. We look forward to getting your continued support and patronage in future to come. Thank you, Best Regards, Optimum Tara Palace

8/10 Good

dayananda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality accommodation
Good quality accommodation with very dedicated and helpful staff, and is conveniently located; just 5 minutes walk from the Taj Mahal. Our air-conditioned room was very clean and equipped with all the necessary amenities. Breakfast was good, and it was nice that we were served in our room, as the restaurant was very crowded.
Stayed 1 night in Sep 2017
Response from Hotel Management on 3 Oct 2017
Dear Guest, Thank you for taking the time out to put up a review. We are pleased to know that you had a comfortable and enjoyable stay with us. It is indeed a pleasure to witness your appreciation for our hotel and housekeeping standards. It has been our constant endeavor as a team to provide the best of the hotel to all our guests. While we thank you once again for appreciating our hotel as a whole. We look forward to getting your continued support and patronage in future to come. Thank you, Best Regards, Optimum Tara Palace

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, value for money but bad restaurant
Stay was comfortable, however the service is not up to the mark. Also the restaurant is way too expensive. Also they charged GST on water bottles.
Stayed 1 night in Sep 2017
Response from Hotel Management on 26 Sept 2017
Dear Guest, Greetings of the day!!! We thank you for choosing to stay at our hotel and appreciate sharing feedback about your visit. We are glad to note that you enjoyed the facilities and the service levels at the hotel and have carried back fond memories of your stay at our property. The hotel is committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging which will always be our greatest reward. However, we sincerely apologize for high price issue. We will ensure to work on the areas highlighted and have them rectified at the earliest. It is certainly a pleasure for us to be at your service and we look forward to welcoming you again soon. Best Regards, Optimum Tara Palace

2/10 Terrible

Debra, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!
Excessive street noise Spotty wifi Air conditioner dripping on bed Dirty sheets and towels Cigarette smell in non smoking room Shady people in and around lobby Mattresses like slabs of wood Disco music outside at 5am Outdated fixtures Strangely ripped up lower level (i.e., chunks of broken concrete lying around?!) Appears as if squatters are living in a room adjacent to lobby area
Stayed 2 nights in Aug 2017
Response from Optimum Tara Palace on 25 Aug 2017
Dear Guest, Thank you so much for taking the time reviews us. We are deeply concerned to read the short comings highlighted by you. Please accept our sincere apologies for the issues you faced during your stay with us. The issues you faced could and should have been avoided if we are to pride ourselves on our standards. We shall be taking them up with the concerned teams to ensure that corrective measures are taken immediately and effectively. We assure you that these lapses were an exception to our normal standard and we hope you will not allow it to forever mark your impression of our hotel. We, once again, apologize to you and assure that better care will be exercised in future to ensure that your stays with us are enjoyable. Thank you, Optimum Tara Palace

8/10 Good

Vikram, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in every aspect
Absolutely perfect hotel in every aspect. The staff was very attentive and helpful all the time. WiFi available in the room as well as lobby and was free. Bedroom was good. The surrounding area was very nice, full of locals and small shops.
Stayed 1 night in Jul 2017
Response from Optimum Tara Palace on 24 Jul 2017
Dear Guest, Thank you so much for taking the time and writing your wonderful review. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay. We hope you will continue to patronize us and also recommend us to your friends, family and company. We look forward to welcoming you back soon. Yours sincerely, Optimum Tara Palace

8/10 Good

Sameera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable stay
Location is nice, especially if you are traveling with family as all major sites in this city are nearby, and you do not have to travel long. Breakfast was adequate and delicious. The facilities were good, WiFi was reliable.
Stayed 1 night in Jul 2017
Response from Hotel Management on 24 Jul 2017
Dear Guest, Thank you so much for taking the time and writing your wonderful review. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay. We hope you will continue to patronize us and also recommend us to your friends, family and company. We look forward to welcoming you back soon. Yours sincerely, Optimum Tara Palace

6/10 Okay

Shyam

Liked: Cleanliness, staff & service
Medium budget hotel - Indeed close to Taj
This indeed is close to the Taj Mahal. It is a 2-minute walk to the Taj Mahal ticketing counter. Room offered was exactly what we wanted with the correct number of beds. However, the bathroom could have been slightly cleaner. There was no running hot water and they had to bring it in buckets. We were 4 of us and was annoying to having our privacy invaded in the morning. Room service was good. Pleasantly surprised with the grilled cheese sandwich. Reception staff were courteous and efficient. Wi-Fi does not work in rooms once doors were closed - had to keep it ajar - explains why people were standing outside in the corridors with their phones.
Stayed 1 night in Jul 2017
Response from Hotel Management on 18 Jul 2017
Dear Guest, Thank you for taking the time to review us. It is an absolute pleasure to note your applaud on so many aspects of your experience. We have noted your feedback with cleaning issue and working with the concerned person to ensure that corrective measures are implemented. It is feedback such as yours that allows us to evolve as a great hotel and for this we are very grateful to you. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! We look forward to welcoming you back. Warm regards, Optimum Tara Palace