- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and recommend anyone for a peaceful 5 star experience
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Located in Agra, Holiday Inn Agra MG Road is in the city centre and near a train station. Agra Fort and Taj Mahal are notable landmarks, and travellers looking to shop may want to visit Kinari Bazar.Visit our Agra travel guide
Great location, nice facilities and satisfactory food could not overcome extremely poor service. Among many issues with service, Worst was infant crib incident. On day 1, Hotel staff provided us an infant crib ( on our request) on arrival at about 700 pm. But then hotel staff came to room at about 9:30 pm and took away the crib. We were told that hotel had only one crib and if was to be given other family who was “really” mad. We argued but were tired and were trying to put tired infant to bed. So they took crib away. Next morning (day 2) I complained at front desk and was told that GM will contact us. No one contacted us. So in evening I went back to front desk to see the GM. He was not there.. I was surprised that even though House keeping Mngr knew about the incident butI did not take initiative to contact us. House keeping promised us again that GM will see us next day. On day 3 on check, out floor manager met us. He was very apologetic and offered 50% discount for one night. Too late too little. Mgr promised to take action to made sure that such incident does not happen again. I don’t think I would want to stay here ever again.