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We had a nutter on the roof in his undies scared our kids the guy was on home detention and was in the room next door he was confused and unstable constantly banging on our door it was a very unpleasant experience no fault of the venue or staff
The shower went really hot then really cold. The AC didn't work very well. The toilet leaks really badly. The fridge froze all the food. Some of the towels had stains. The lighting in the room is very dull. The wifi is very bad.
Chelsea
Stayed 11 nights in Aug 2020
10/10 Excellent
Verified traveller
12 Aug 2020
Verified traveller
Stayed 1 night in Aug 2020
8/10 Good
AyBee, Penola
Business traveller
7 Aug 2020
Liked: Cleanliness, staff & service
Nothing to report - ok for a night. The best part was listening to the kids next door practice their drum solos
AyBee
Stayed 1 night in Aug 2020
10/10 Excellent
Pierre-Henry
3 Aug 2020
Pierre-Henry
Stayed 6 nights in Jul 2020
4/10 Poor
Verified traveller
Travelled with partner
26 Jul 2020
Bed was terrible and had doors banging all night, no sleep at all
Although I booked through wotif at the Cheifly this was changed as the Cheifly is closed and we stayed at the SAGE which is an part of that franchise and they contacted me and made the changes for me so every thing went OK
This is a great location and price. Close to the tram stop that takes you into the city. Easy free parking.
Sue
Stayed 1 night in Jan 2020
6/10 Okay
Michael, Pakenham
25 Mar 2020
Liked: Cleanliness, staff & service
The room maintenance and management was very poor.There were several matters needing to be fixed. The cupboard door of the refrigerator was off one hinge resulting in the door not closing fully and difficulty in opening and getting to the fridge, a light was not working, no tea towel was provided, all drawers stuck and the wardrobe doors were not sliding properly. I reported the first fault listed as soon as I checked in. No one came to repair it. A shame, as all other facets of my stay were OK. Neverthelss,I would not stay there again
The shower was too hot or too cold. C
Didn't seem to be able to get enough cold water flow once hot tap was switched on
Verified traveller
Stayed 1 night in Mar 2020
8/10 Good
Verified traveller
Travelled with partner
29 Feb 2020
Liked: Cleanliness, staff & service, amenities
Good location, spacious rooms. Our room was a bit old and tired (there were patches on the wall that hadn’t been painted over) but clean overall.
I booked and paid for the room but then my partner was checking in for us, I should have rung and checked if that was ok as there were some issues on check in for him.
Would be happy to stay at this hotel again
Verified traveller
Stayed 3 nights in Feb 2020
Response from AGM on 1 Mar 2020
Dear Traveler,
Thanks for choosing to stay with us and for this amazing review.
It is great to read that you enjoyed your visit and we apologise for the delay with check in of your partner whilst we established his bona fide's in your absence.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Acting General Manager
4/10 Poor
Verified traveller
Travelled with family, Travelled with partner
27 Feb 2020
Liked: Cleanliness
Very noisy all night. Could use some modernising.
Verified traveller
Stayed 1 night in Feb 2020
Response from EAM on 28 Feb 2020
Dear Anonymous,
Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize that we were not able to meet your expectations. Rest assured that this does not reflect the usual high standards we strive to achieve.
Our refurbishment planning is well advanced and we look forward to sharing more on these in the near future.
Thank you for the feedback, we would love to welcome you back once the refurbishment is completed.
Regards,
Damian
Executive Assistant Manager
Great location although i spoke to lady in house keeping re grim in bathroom around taps and dirty
in the underthe plug dust on ledges and yes would certainly stay again
Verified traveller
Stayed 1 night in Feb 2020
Response from EAM on 27 Feb 2020
Dear Traveler,
Thanks for choosing to stay with us and for this amazing review.
We are pleased you liked our location and stay with us.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Executive Assistant Manager
Good location, excellent staff, spacious room
They let us check in early
Eva
Stayed 1 night in Feb 2020
Response from EAM on 27 Feb 2020
Dear Eva,
Thanks for choosing to stay with us and for this amazing review.
It is great to read that you found our rooms spacious and our excellent staff were able to accommodate an early check-in for you on this occasion.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Executive Assistant Manager
6/10 Okay
Verified traveller
23 Feb 2020
Liked: Staff & service
Guess we were expecting a better hotel....price was good but stayed in better places for less in Adelaide CBD!
Verified traveller
Stayed 3 nights in Sep 2019
Response from EAM on 27 Feb 2020
Dear Traveler,
Thanks for choosing to stay with us and for this positive rating of your experience.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Executive Assistant Manager
8/10 Good
Broni, Wimmera Victoria
Business traveller, Travelled with partner
19 Feb 2020
Liked: Cleanliness, staff & service
Property is clean, staff friendly. Bed was comfy, door to balcony, ( not private) Hotel is dated and could do with a face lift, pool was closed. No restaurant or bar on site, but details of hotel a few dorms down with restaurant, although we did not use.
Over all not bad value for money, good location.
Broni
Stayed 2 nights in Feb 2020
Response from EAM on 27 Feb 2020
Dear Broni,
Thanks for choosing to stay with us and for this awesome review.
It is great to read we were friendly clean and comfy and have shared your feedback with the team.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Executive Assistant Manager
Location close to tram and markets easy parking spaces
P
Stayed 1 night in Feb 2020
Response from EAM on 28 Feb 2020
Dear P,
Thanks for choosing to stay with us and for this review.
I am pleased you enjoyed your stay and our location with easy parking was great for your stay.
We look forward to welcoming you back soon.
Regards,
Damian
Executive Assistant Manager
Dear Traveler,
Thanks for choosing to stay with us and for this awesome rating of your experience.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Executive Assistant Manager
10/10 Excellent
Verified traveller
Business traveller
12 Feb 2020
Liked: Staff & service, room comfort
Good Stay
Good stay. Check-in was quick and good service. Decent size room. Bed was very comfy. Room was good for its age. Bathroom slightly on the smaller size although plenty of room in the large format shower. Again good for its age. Some mould forming in the bathroom above the mirror but nothing to worry as didnt affect me. Very reasonably priced stay.
Verified traveller
Stayed 1 night in Feb 2020
Response from EAM on 28 Feb 2020
Dear Traveler
Thanks for choosing to stay with us and for this amazing review.
It is great to read that your check in was quick and received good service.
I have passed on your comments regarding the bathroom to ensure we address the mould forming above the mirror - thank you for letting us know.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Executive Assistant Manager
The staff were friendly and helpful. There was an issue with the tv in the room we were in and reception had no hesitation in finding us another room.
Paul
Stayed 2 nights in Feb 2020
Response from EAM on 29 Feb 2020
Dear Paul,
Thanks for choosing to stay with us and for this amazing review.
It is great to read that you found our staff friendly and helpful and we were able to quickly sort out the issue you experienced.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Executive Assistant Manager
Dear David,
Thanks for choosing to stay with us and for this positive rating of your experience.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Executive Assistant Manager
Dear Traveler,
Thanks for choosing to stay with us and for this positive rating of your experience.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Executive Assistant Manager
Close to city, easy access, good parking, affordable accommodation.
Verified traveller
Stayed 1 night in Jan 2020
Response from EAM on 29 Feb 2020
Dear Traveler,
Thanks for choosing to stay with us and for this positive rating of your experience.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Executive Assistant Manager
8/10 Good
Verified traveller
Travelled with family
1 Feb 2020
Liked: Cleanliness, staff & service
overall nice but a little dated and further outside of city centre than i thought
Verified traveller
Stayed 5 nights in Jan 2020
Response from EAM on 29 Feb 2020
Dear Traveler,
Thanks for choosing to stay with us and for this positive rating of your experience.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Executive Assistant Manager
Pool was good. Breakfast deal with place next door was good.
S
Stayed 1 night in Jan 2020
Response from EAM on 29 Feb 2020
Dear S,
Thanks for choosing to stay with us and for this amazing review.
It is great to read that you enjoyed your breakfast with us at our sister property Sage Hotel Adelaide which is just next door.
We look forward to welcoming you back in the not too distant future.
Regards,
Damian
Executive Assistant Manager
Convenient location.
Missed not being able to have the continental breakfast as no longer providing breakfast
Verified traveller
Stayed 1 night in Jan 2020
Response from EAM on 1 Feb 2020
Dear Guest,
Thanks for choosing to stay with us and for this amazing review.
It is great to read that you liked your stay. Due to a recent change, breakfast is now offered at our sister property, Sage Hotel Adelaide, which is just next door. We apologise if this was not relayed to you on or before arrival.
We look forward to welcoming you back when next you stay.
Regards,
Damian
Executive Assistant Manager