Beach/ocean view

Reviews of Oaks Glenelg Plaza Pier Suites

4.5 out of 5
Oaks Glenelg Plaza Pier Suites
16 Holdfast Promenade Glenelg, Glenelg, SA

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 1009 reviews" "
Rating 8 - Good. 326 out of 1009 reviews" "
Rating 6 - Okay. 105 out of 1009 reviews" "
Rating 4 - Poor. 42 out of 1009 reviews" "
Rating 2 - Terrible. 25 out of 1009 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth, Parkville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, walking distance to beach, cafes, restaurants, bars and shops. Good size room, clean though a bit dated. Comfortable bed
Stayed 3 nights in Mar 2024
Response from GSA on 25 Mar 2024
Dear Kenneth, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. We look forward to welcoming you again in the near future.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Fabulous location but the rooms are getting quite dated and need renovation
Stayed 10 nights in Mar 2024
Response from GSA on 25 Mar 2024
Dear John, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. We look forward to welcoming you again in the near future.

10/10 Excellent

Roy, Craigmore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As an older couple we had a very safe,quiet ,relaxing couple of days. Suite was excellent, everything you needed was there or easily available from the reception where the staff were very polite and obliging. The menus in both the restaurant and sports bar could have been more varied, very little to tempt us .The position of hotel was excellent and so easy to get around. Beautiful beach right outside the hotel door. Most enjoyable stay ( we wish we had stayed longer). Highly Recommended.
Stayed 2 nights in Mar 2024
Response from GSA on 24 Mar 2024
Dear Roy, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. We look forward to welcoming you again in the near future.

4/10 Poor

Francois Igor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place needs an uplift. Pretty dirty and would not recommend
Stayed 4 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you Francois for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are very sorry to hear that you have left the hotel disappointed with your stay. Please accept our sincere apologies for not living up to our usual high standards. We sincerely hope that this does not deter you to stay with us in the future, as we would love an opportunity to welcome you back for your next stay in Glenelg with us.

6/10 Okay

Luke

Travelled with family
The apartments could use some modernisation as they are looking tired. Bath had mould around the edges and had no plug so couldn’t actually use the bath. Sofa had stains and there was limited utensils in the kitchen.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 14 Mar 2024
Dear Luke,Thank you for taking the time to provide your feedback on your recent stay at the Oaks Glenelg Plaza Pier Suites.We are sorry to hear that your stay did not meet our usual high standards. Your concerns have been raised with our housekeeping department, so that these issues can be addressed accordingly.We sincerely hope that we get an opportunity to welcome you back for a future stay in Glenelg.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
As selected above
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Terence,Thank you for taking time to review your recent stay with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management Team.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Front Office Supervisor on 9 Mar 2024
Dear Heidi,Thank you for your feedback. We are glad to hear that you have enjoyed your stay with us and are looking forward to seeing you again in the near future.

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. Room was a great size. Loved the location. Few minor issues, Broken outdoor chair on the balcony that pinched the back of my leg when I sat on it. Bed side table near window wasn’t clean, still had sticky drink marks on it. Couldn’t get wifi to work in our room. Tried contacting reception via phone in the room but gave up after 2 hours of it being constantly engaged. No dish cloth provided, only a small green scourer. Couldn’t even use a flannel because we didn’t have one of those either. No where to keep our valuables when we went out as the safe provided had an out of order sign on it. Minor issues but when you’re paying $358 a night it’s not really acceptable.
Stayed 1 night in Mar 2024
Response from GSA on 4 Mar 2024
Dear Tracey, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

6/10 Okay

Marie

Stayed 2 nights in Feb 2024
Response from GSA on 28 Feb 2024
Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

10/10 Excellent

Katrina

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Thank you Katrina for taking the time to review your recent stay. We look forward to welcoming you again in the future

2/10 Terrible

Shane

Stayed 5 nights in Feb 2024
Response from Front Desk on 21 Mar 2024
Thank you Shane for your feedback

6/10 Okay

Nick

Travelled with family, Travelled with partner
For a self contained apartment it was very poorly provisioned - not enough plates, no coffee machine or plunger, no small vegetable knives, nothing like a salad bowl or platter to present food on at the table, very few prep equipment- no bowls, grater or colander, no paper towels to wipe up spills etc. There was so little equipment we didn’t bother with the dishwasher as we would have needed to run it after every meal in order to have plates available.
Stayed 9 nights in Feb 2024
Response from GSA on 17 Feb 2024
hank you for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are very sorry to hear that you have left the hotel disappointed with your stay. Please accept our sincere apologies for not living up to our usual high standards. We sincerely hope that this does not deter you to stay with us in the future, as we would love an opportunity to welcome you back for your next stay in Glenelg with us.

8/10 Good

Montrell, Las Vegas

Stayed 11 nights in Feb 2024
Response from Front Desk on 21 Mar 2024
Thank you Montrell for taking the time to review your recent stay

10/10 Excellent

Kenneth, Parkville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel walking distance to beach, cafes, restaurants, bars and shops. Big room, quiet, comfortable bed. Good pool
Stayed 3 nights in Feb 2024
Response from GSA on 17 Feb 2024
Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Wonderful beach view. Spotless room. Comfortable beds. All the comforts of home. Great dining options. Everything we needed.
Stayed 2 nights in Feb 2024
Response from Som on 4 Feb 2024
Thank you for your feedback.

6/10 Okay

Jamie-Lee

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from GSA on 3 Feb 2024
Thank you Jamie for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay . Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All aspects of my stay were excellent.
Stayed 1 night in Jan 2024
Response from GSA on 29 Jan 2024
Thank you Micheal for your valuable feedback.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on 25 Jan 2024
Dear David,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Rosanna

Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 25 Jan 2024
Dear Rosanna,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Dimitri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GSA on 17 Jan 2024
Dear Dimitri, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

6/10 Okay

Angela

Stayed 1 night in Jan 2024
Response from GSA on 3 Feb 2024
Thank you Angela for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay . Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

6/10 Okay

Garry

Liked: Amenities
Disliked: Cleanliness
Attention to detail was lacking in room cleanliness.
Stayed 5 nights in Dec 2023
Response from Front Office Supervisor on 8 Jan 2024
Dear Garry,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

10/10 Excellent

Ellie

Stayed 3 nights in Dec 2023
Response from Front Office Supervisor on 25 Jan 2024
Dear Ellie,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

Robert

Stayed 4 nights in Dec 2023
Response from Front Office Supervisor on 1 Jan 2024
Dear Robert,Thank you for taking the time to provide your feedback to us on your recent stay with us. We are glad to hear that you enjoyed your stay and are looking forward to an opportunity to host you again in the future.

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
close to water
Stayed 2 nights in Nov 2023
Response from Front Office Supervisor on 31 Dec 2023
Dear Wanda,Thank you for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are glad you enjoyed your stay and are looking forward to an opportunity to host you again in the future!

10/10 Excellent

Horia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 30 Dec 2023
Hi Horia,Thank you for taking the time to provide your feedback on your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are glad to hear that you have enjoyed your stay with us, and are looking forward to an opportunity to host you again in the future!

8/10 Good

Catherine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Front Office Supervisor on 30 Dec 2023
Dear Catherine,Thank you for taking the time to provide your valuable feedback to us! We are glad to hear that you enjoyed your stay with us, and are looking forward to an opportunity to host you again in the future!

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient place to stay
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 21 Dec 2023
Dear Naomi,Thank you for taking the time to provide your valuable feedback. We are glad to hear that you have enjoyed your stay with us at the Oaks Glenelg Plaza Pier Suites and are looking forward to an opportunity to welcome you for your future stay in Glenelg!

8/10 Good

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 2 nights in Dec 2023
Response from Oaks Plaza Pier Suites on 19 Dec 2023
Dear Georgia,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

8/10 Good

Mark

Business traveller
Liked: Staff & service, room comfort
Amazing staff
I found the staff to be friendly and helpful
Stayed 8 nights in Dec 2023
Response from Oaks Plaza Pier Suites on 19 Dec 2023
Dear Mark,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Excellent

Rosanna

Stayed 1 night in Dec 2023
Response from Oaks Plaza Pier Suites on 19 Dec 2023
Dear Rosanna,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view from our balcony. Short walk to tram, shops and restaurants. Beach right there as well. Ticks all the boxes. Can hear the nightlife from the pier though on Friday & Saturday nights but it was good music! So we didn't mind. Great indoor pool and spa as well. We really enjoyed our stay.
Stayed 3 nights in Dec 2023
Response from Oaks Plaza Pier Suites on 19 Dec 2023
Dear Sabina,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Excellent

Kelly

Stayed 2 nights in Nov 2023
Response from GSA on 9 Dec 2023
Hello Kelly,Thank you for sharing your valuable feedback with us.

10/10 Excellent

trevorm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
Great location large room close walk to many restaurants. Unfortunately only 1 nght
Stayed 1 night in Nov 2023
Response from Hotel Management Team on 8 Dec 2023
Thank you for taking time to review your recent stay with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Many ThanksOaks Plaza Pier Team

8/10 Good

Martin

Stayed 1 night in Nov 2023
Response from Oaks Plaza Pier Suites on 19 Dec 2023
Dear Martin,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Excellent

Snezana, epping

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, views were beautiful from balcony, beach was extremely clean, apartment was very clean and spacious, shops, restaurant,beach we're all walking distance, you really didn't need are car, We would definitely be back
Stayed 10 nights in Nov 2023
Response from GSA on 1 Dec 2023
Thank you Snezana, for taking time to share your valuable feedback with us.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the bed. The facilities in our room were all we needed. Everything we needed was in walking distance. Coles,Woolworths and Aldi for shopping. Awesome restaurants. The desk concierge were so approachable and helpful. However we did have to request a change of rooms as our first room was outside the lifts. Although it had a king size bed it was not as comfortable. The shower above the bath was ok for us but could be difficult for elderly or people with problems.
Stayed 7 nights in Nov 2023
Response from Nick on 25 Nov 2023
Dear Melissa,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely hated the shower over the bath. The bath was high so hard to step into and there are no handrails to hold onto. It was slippery and unsafe.
Stayed 3 nights in Nov 2023
Response from Nick on 25 Nov 2023
Dear Janice,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

6/10 Okay

Mark

Disliked: Property conditions & facilities
Apartment was very old and needs a renovation. Carpets not clean and mould in the shower. Only one small TV in the apartment. Definitely 3 star accommodation and will not book this property again.
Stayed 2 nights in Nov 2023
Response from GSA on 21 Nov 2023
Dear Mark, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Hotel ManagerEdit Remove

8/10 Good

Kerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The underground parking helps to ensure that our car is off the street. Onsite dining is convenient and accessible. Personalisation has been lost, e.g. no biscuits to have with a coffee. No alarm clock, and basic written information about room service etc.,
Stayed 1 night in Nov 2023
Response from GSA on 19 Nov 2023
Hello Kerry,Thank you for taking time to share your valuable feedback with us. Please accept our apologies for the inconvenience caused to you during your stay with us.

8/10 Good

Mike

Liked: Staff & service
Great Location, but pretty tired surrounds
Fantastic location. Unfortunately the rooms are tired and in need of a good refurbishment. Cleaning was pretty average. If you can get a room at a good rate then it's probably an OK deal. If you're being charged s premium rate then personally I'd shop around.
Stayed 4 nights in Nov 2023
Response from GSA on 20 Nov 2023
Hello Mike,Thankyou for sharing your valuable feedback with us. We have noted your feedback and will share with our team. Please accept our apologies for any inconvenience caused to you during your stay with us.

6/10 Okay

deanne

Liked: Staff & service
Disliked: Property conditions & facilities
Needs refurbishing
Tired room, stained carpet, uncomfortable furniture. Amazing view though.
Stayed 3 nights in Nov 2023
Response from DP on 18 Nov 2023
Hello Deanne, Thank you for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are very sorry to hear that you have left the hotel disappointed with your stay. Please accept our sincere apologies for not living up to our usual high standards. We have noted your comments regarding the stains and passed your feedback on to the housekeeping management, so that moving forward, the housekeeping attendants can take greater care when servicing the apartments. We sincerely hope that this does not deter you to stay with us in the future, as we would love an opportunity to welcome you back for your next stay in Glenelg with us.

2/10 Terrible

Helen

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GSA on 11 Nov 2023
Hello Helen,Thank you for taking time to share your valuable feedback with us.

4/10 Poor

Rob

Stayed 1 night in Nov 2023
Response from GSA on 1 Dec 2023
Thank you for taking time share your feedback with us.

6/10 Okay

Wendy

Stayed 3 nights in Nov 2023
Response from GSA on 11 Nov 2023
Hello Wendy,Thank you for taking time to share your valuable feedback with us.

8/10 Good

Rosslyn

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from GSA on 11 Nov 2023
Hello Rosslyn,Thank you for taking time to share your valuable feedback with us.

8/10 Good

Janet

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from GSA on 11 Nov 2023
Hello Janet,Thank you for taking time to share your valuable feedback with us.

2/10 Terrible

Julie

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from GSA on 11 Nov 2023
Hello Julie,Thank you for taking time to share your valuable feedback with us.

8/10 Good

Carol

Travelled with group
Nice night. Lovely view. A bit unkept and dated
Stayed 1 night in Nov 2023
Response from GSA on 11 Nov 2023
Hello Carol,Thank you for taking time to share your valuable feedback with us.

8/10 Good

Darrel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I can complain about was when we cane home on third day. We walked into a wet kitchen....the cleaners had put on tbe dishwasher and it had leaked.
Stayed 7 nights in Oct 2023
Response from Front desk on 3 Nov 2023
Thank you Darrel for your feedback