Liked the cleanliness and friendliness of staff. Food was great at hotel and restaurants. Breakfast table not always available, we had to often wait for a table which was quite inefficient.
Good spacious bedroom apartment. Well equipped and cleaned very well each day. Unfortunately tap in the bathroom sink was poorly fitted, water kept trickling all over surface each time you wash hands. Shower in bathroom did not drain quickly due to inadequate drainage, causing water pooling in the bathroom.
We did not get any information or map on arrival with guidance on how to get around from Dusit to visitor sites. Property far from the beach or tourist areas, have to rely on taxis back and forth. We did not know about the shuttle bus service until a few days after we arrived as there was no prior information provided. Perhaps arrival information and service could be improved.
The Spa and Gym were excellent! Disappointed pool area most of the time not under the sun due to the direction of the building. We struggled to get space for a chair because pool area was always busy with hotel guests and apartment residents. Sauna was too small and usually off, took a while to heat up.
At checkout, staff member could not figure out the method of payment for refund of our deposit, process was time consuming and could have been faster if there was good communication of payment.