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Reviews of Yas Island Rotana

4 out of 5
Yas Island Rotana
Golf Plaza, Yas Island, Abu Dhabi

Reviews

8.8

Excellent

Rating 10 - Excellent. 267 out of 493 reviews" "
Rating 8 - Good. 162 out of 493 reviews" "
Rating 6 - Okay. 40 out of 493 reviews" "
Rating 4 - Poor. 12 out of 493 reviews" "
Rating 2 - Terrible. 12 out of 493 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason, San Diego

Stayed 1 night in Mar 2024
Response from Nazik on 1 Apr 2024
Dear Jason,Thank you for choosing to stay at Yas Island Rotana.We are thrilled to hear you had such a great time with us. We take pride in every aspect of our facilities and services, and I am glad we exceeded your expectations. Thank you for highly recommending us and we can't wait to have you back here again!Best regards,Nazik AmraniResort Director

10/10 Excellent

Jason, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was incredibly friendly. The restaurants were delicious and the rooms were comfortable and spacious.
Stayed 3 nights in Mar 2024
Response from Nazik on 11 Mar 2024
Dear Jason,Thank you for choosing to stay at Yas Island Rotana.We are thrilled to hear you had such a great time with us. We take pride in every aspect of our facilities and services, and I am glad we exceeded your expectations. Thank you for highly recommending us and we can't wait to have you back here again!Best regards,Nazik AmraniResort Director

6/10 Okay

Mohammed

Disliked: Amenities, property conditions & facilities
This is a property that is already looking very tired. The walls are thin and the AC is poor quality, it’s very hard getting to sleep.
Stayed 1 night in Feb 2024
Response from Nazik on 2 Mar 2024
Dear Mohammed,Thank you for choosing to stay at Yas Island Rotana and for your valuable feedback.We are sorry that we did not meet your overall expectations. We have discussed the occurrence with the team and please be assured that we are taking the appropriate measures to address the issues and prevent future occurrences.We appreciate your shared concerns and hope you'll consider another visit to the hotel.Best regards,Nazik AmraniResort Director

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly. Great advice from concierge team. They had good knowledge of the area. Would love to come back and stay here in the further. Went into all other hotels in the plaza and personally I think the Rotana has the best pool area.
Stayed 3 nights in Feb 2024
Response from Yas Island Rotana on 23 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Yas Island Rotana.We are thrilled to hear you had such a great time with us. We take pride in every aspect of our facilities and services, and I am glad we exceeded your expectations. Thank you for highly recommending us and we can't wait to have you back here again!Best regards,Nazik AmraniResort Director

6/10 Okay

Jayesh

Travelled with group
Liked: Property conditions & facilities
Wi-Fi was poor, asked staff and not really helpful. Breakfast area was alway packed and not always available
Stayed 9 nights in Feb 2024
Response from Nazik on 21 Feb 2024
Dear Jayesh,Thank you for choosing to stay at Yas Island Rotana and for your valuable review.We are pleased to see that you had an overall good stay with us and your comments for refinement will be treated with our utmost consideration to further enhance guests' experience.We look forward to welcoming you back again for a much more enjoyable stay with us.Best regards,Nazik AmraniResort Director

10/10 Excellent

rajendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shaoping
Stayed 2 nights in Feb 2024
Response from Nazik on 17 Feb 2024
Dear Rajendra,Thank you for choosing to stay at Yas Island Rotana and for your perfect and wonderful rating!We appreciate your fantastic evaluation of your stay experience with us, and we look forward to your next visit!Best regards,Nazik AmraniResort Director

10/10 Excellent

Lubayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff - all of them were fantastic
Stayed 2 nights in Feb 2024
Response from Nazik on 11 Feb 2024
Dear Lubayna,Thank you for choosing to stay at Yas Island Rotana and for your excellent feedback.I am delighted to know that you had such a fantastic stay with us and were most pleased with our amazing team and warm hospitality.Great to hear you will be back and we excitedly await your next visit!Best regards,Nazik AmraniResort Director

10/10 Excellent

James, Harrow

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel well presented with an enjoyable sports bar that served good quality and large portion sizes which is always a bonus. Only stayed for a short period but is very close to the airport and F1 race track. Very safe feel to the place and the staff were very respectful.
Stayed 1 night in Feb 2024
Response from Yas Island Rotana on 10 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Yas Island Rotana.We are thrilled to hear you had such a great time with us. We take pride in every aspect of our facilities and services, and I am glad we exceeded your expectations. Thank you for highly recommending us and we can't wait to have you back here again!Best regards,Nazik AmraniResort Director

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great hotel with amazing staff. The breakfast has a variety of food and I would like to come again
Stayed 4 nights in Jan 2024
Response from Yas Island Rotana on 12 Jan 2024
Dear Valued Guest,Thank you for choosing to stay at Yas Island Rotana and for your excellent feedback.I am delighted to know that you had such a fantastic stay with us and were most pleased with our amazing team and warm hospitality.Best regards,Nazik AmraniResort Director

8/10 Good

Varsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Yas Island Rotana on 9 Jan 2024
Dear Valued GuestThank you for choosing to stay at Yas Island Rotana and for your wonderful rating!We appreciate your fantastic evaluation of your stay experience with us, and we look forward to your next visit!Best regards,Nazik AmraniResort Director

10/10 Excellent

Suleyman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a very modern hotel close to the airport. Very nice international cuisine. Friendly staff.
Stayed 1 night in Nov 2023
Response from Nazik on 8 Dec 2023
Dear Suleyman,Thank you for choosing to stay at Yas Island Rotana and for your excellent feedback.I am delighted to know that you had such a fantastic stay with us and were most pleased with our amazing team and warm hospitality.Great to hear you will be back and we excitedly await your next visit!Best regards,Nazik AmraniResort Director

6/10 Okay

Joban

Stayed 1 night in Nov 2023
Response from Yas Island Rotana on 23 Dec 2023
Dear Valued Guest,Thank you for staying with us and for completing our guest questionnaire.We value your evaluation in all aspects of your stay as it greatly assists us in ensuring that we are always moving forward to make our guests experiences better. Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. We look forward to the pleasure of welcoming you back for a much more enjoyable stay.Best regards,Nazik AmraniResort Director

4/10 Poor

Jamaal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Yes Island Rotano Hotel was a tale of two extremes. The suite on the first night was a haven of cleanliness and amenities, but the regular room on the second night painted a different picture. Alarming bedbug levels on the sheets left us perched uncomfortably on top, and the lack of amenities and a malfunctioning shower in the regular room were disappointing. The staff's attempt to upsell without thorough explanations and the manager's attempt to charge a premium for a Formula 1 weekend left a bitter taste. While breakfast was enjoyable, dinner was lackluster, and the price charged was exorbitant. The gym, though in a separate building, lacked upkeep, and the kids zone, while good, had limited gaming options, restricting any chance of multiplayer fun. The bakery items were a letdown, given their low quality compared to their hefty price tags. Even the smoothies, made from frozen fruit packages, demanded a premium that one would expect for fresh fruit. Yes Island Rotano Hotel seemed to embody inconsistency and questionable value throughout my stay.
Stayed 2 nights in Nov 2023
Response from Nazik on 23 Nov 2023
Dear Jamaal,Thank you for choosing to stay at Yas Island Rotana and for your valuable feedback.We are sorry that we did not meet your overall expectations. We have discussed the occurrence with the team and please be assured that we are taking the appropriate measures to address the issues and prevent future occurrences.We appreciate your shared concerns and hope you'll consider another visit to the hotel.Best regards,Nazik AmraniResort Director

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nazik on 27 Nov 2023
Dear Dylan,Thank you for choosing to stay at Centro Yas Island.We are thrilled to hear you had such a great time with us. We take pride in every aspect of our facilities and services, and I am glad we exceeded your expectations. Thank you for highly recommending us and we can't wait to have you back here again!Best regards,Nazik AmraniResort Director

10/10 Excellent

Sean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all great especially Sadat, Sky and Dawoud
Stayed 4 nights in Nov 2023
Response from Nazik on 17 Nov 2023
Dear Sean,Thank you for choosing to stay at Yas Island Rotana and for your perfect or wonderful rating!We appreciate your fantastic evaluation of your stay experience with us, and we look forward to your next visit!Best regards,Nazik AmraniResort Director

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nazik on 17 Nov 2023
Dear Maria,Thank you for choosing to stay at Yas Island Rotana and for your perfect or wonderful rating!We appreciate your fantastic evaluation of your stay experience with us, and we look forward to your next visit!Best regards,Nazik AmraniResort Director

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Yas Island Rotana on 28 Oct 2023
Dear Valued Guest,Thank you for choosing to stay at Yas Island Rotana and for your excellent feedback.We are thrilled that you had such a fantastic time with us and that you enjoyed everything we had to offer. Thank you for highly recommending us and we look forward to your next visit with us!Best regards,Nazik AmraniResort Director

10/10 Excellent

Marla

Stayed 1 night in Oct 2023
Response from Yas Island Rotana on 20 Oct 2023
Dear Valued guest,Thank you for choosing to stay at Yas Island Rotana and for your excellent feedback.We are thrilled that you had such a fantastic time with us and that you enjoyed everything we had to offer. Thank you for highly recommending us and we look forward to your next visit with us!Best regards,Nazik AmraniResort Director

2/10 Terrible

Zainub

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Yas Island Rotana on 18 Oct 2023
Dear Valued Guest,Thank you for staying with us and for completing our guest questionnaire.We value your evaluation in all aspects of your stay as it greatly assists us in ensuring that we are always moving forward to make our guests experiences better. Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. We look forward to the pleasure of welcoming you back for a much more enjoyable stay.Best regards,Nazik AmraniResort Director

2/10 Terrible

ALI, DOHA

Stayed 4 nights in Jul 2023
Response from Yas Island Rotana on 19 Sept 2023
Dear Valued Guest,Thank you for your review. We value your feedback as it greatly assists us in ensuring that we are always moving forward to make our guests experiences better. Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. We appreciate your feedback and hope you'll consider another visit to the hotel.Best regards,Nazik AmraniResort Director

8/10 Good

Rowaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for attending events @ Etihad Arena
Great Stay at Rotana. Attended a concert at Etihad Arena in June and was around a 15mins walk. The breeze was great from the sea. Service was amazing from everyone. Only negative thing is that we were quoted 30dhs (US$8) per bucket of ice in the room which I thought was unacceptable for a 4 star hotel.
Stayed 1 night in May 2023
Response from Yas Island Rotana Team on 3 Jun 2023
Dear Rowaida,Thank you for staying with us at Yas Island Rotana!We are thrilled your stay with us was enjoyable and we will try and improve on point you have raised on which we can do better!Thank you once again for your valuable feedback and we look forward to your return visit!

8/10 Good

ANDRES

Liked: Cleanliness, staff & service
Near to attractions. Needs to improve TV size in the rooms, add more water bottles in the room, and improve breakfast.
Stayed 1 night in Jun 2023
Response from Yas Island Rotana Team on 3 Jun 2023
Dear Andres, Thank you for staying with us at Yas Island Rotana!Whilst we are glad to see that you had an overall good stay with us, we are sorry to hear that there were some hiccups. We value your feedback and have reviewed with the team to see the areas we can improve.Thank you once again for your valuable feedback and we look forward to your return visit!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great - the staff were amazing especially Senan and Sondos from the front desk.
Stayed 2 nights in Apr 2023
Response from Yas Island Rotana Team on 1 May 2023
Dear Guest,Greetings from Yas Island Rotana! We appreciate your feedback. We are happy you enjoyed your stay with us. Thanks and looking forward to welcome you again. Regards,Yas Island Rotana Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is amazing, very good location and Senan from the reception is incredibly helpful and kind
Stayed 1 night in Apr 2023
Response from Yas Island Rotana Team on 23 Apr 2023
Dear Guest, Greetings from Yas Island Rotana!We appreciate your feedback. We are happy you enjoyed your stay with us. Thanks and looking forward to welcome you again. Regards, Yas Island Rotana Team

2/10 Terrible

Adam, Winchester

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible Hotel in Abu Dhabi Yas Island. Never expected to see such an old hotel there. Nasty and dirty.
Stayed 1 night in Feb 2023
Response from Yas Island Rotana Team on 24 Apr 2023
Dear Adam,Thank you for choosing to stay at Yas Island Rotana and for your valuable feedback.We are sorry that we did not meet your overall expectations. We have discussed the occurrence with the team and please be assured that we are taking the appropriate measures to address the issues and prevent future occurrence.We appreciate your shared concerns and hope you'll consider another visit to the hotel.Yas Island Rotana Team

10/10 Excellent

Hamed

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2023
Response from Yas Island Rotana Team on 23 Apr 2023
Dear Hamed, Greetings from Yas Island Rotana!We appreciate your feedback. We are happy you enjoyed your stay with us. Thanks, and looking forward to welcome you again. Regards, Yas Island Rotana Team

10/10 Excellent

Samuel

Stayed 2 nights in Feb 2023
Response from Yas Island Rotana Team on 23 Apr 2023
Dear Samuel, Greetings from Yas Island Rotana!We appreciate your feedback. We hope you enjoyed your stay with us. Thanks, and looking forward to welcome you again. Regards, Yas Island Rotana Team

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Devesh Rawat on 17 Mar 2023
Dear Nicolas,Thank you for choosing to stay at Yas Island Rotana and for your wonderful rating!We look forward to your next visit!Best regards,Devesh Rawat Hotel Manager

8/10 Good

Badar

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent hotel needs some refurbishment
It an excellent stay but the rooms are dark no enough lighting
Stayed 4 nights in Feb 2020
Response from Lut on 26 Feb 2020
Dear Badar, Thank you for choosing to stay at Yas Island Rotana and for your kind feedback. We are pleased to know that you had a wonderful time with us and that our facilities and services have met your expectations. We have taken your comment regarding the lighting in the room on board as we progress with the hotel's enhancement plans. Thank you once again for your feedback and we look forward to seeing you again! Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is close to Yas Water World and Warner Bros -- excellent location
Stayed 7 nights in Feb 2020
Response from Lut on 25 Feb 2020
Dear Valued Guest, Thank you for choosing to stay at Yas Island Rotana and for your fantastic feedback. We are glad to know that you had a great stay with us and that the hotel's location allowed you to travel around the exciting attractions on Yas Island with ease. We look forward to welcoming you back again to our hotel for many, more great experiences with us. Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

6/10 Okay

Vanessa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Getting shabby. Uncomfortable seating in room
Stayed 2 nights in Jan 2020
Response from Lut on 9 Feb 2020
Dear Vanessa, Thank you for choosing to stay at Yas Island Rotana and for your valuable feedback. We are sorry that we did not meet your overall expectations. We have taken on board your comments regarding the room condition as we progress with the hotel's enhancement plans. We appreciate your shared concern and hope you'll consider another visit to the hotel. Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Lut on 4 Feb 2020
Dear Valued Guest, Thank you for choosing to stay at Yas Island Rotana and for your perfect rating! We appreciate your fantastic evaluation of your stay experience with us and we look forward to seeing you again! Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Fantastic hotel really pleased with my stay. Really nice staff too and good restaurants to and nice coffee shop
Stayed 2 nights in Dec 2019
Response from Lut on 3 Jan 2020
Dear Paul, Thank you for choosing to stay at Yas Island Rotana and for your superb feedback! We are delighted to hear that we have exceeded your expectations and that we have made you leave with an awesome experience. Your kind words and flattering compliments towards our overall facilities and excellent services are a big recognition to the team. This will certainly be shared with the entire team. We truly appreciate the recommendation and we eagerly await our next opportunity to welcome you back again to our hotel! Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 day family getaway to visit Warner Brothers & Ferrari World. Yas Rotana has an excellent location, comfortable rooms and great service. Really enjoyed ending the evening with happy hour at the Y-Bar.
Stayed 3 nights in Dec 2019
Response from Lut on 3 Jan 2020
Dear Melvin, Thank you for choosing to stay at Yas Island Rotana on your family getaway in Abu Dhabi during the recent holidays and for your awesome feedback! We are thrilled that you and your family had such fantastic time with us all throughout your stay and that you thoroughly enjoyed everything we had to offer. Thank you for your wonderful testament and for highly recommending us, We look forward to welcome you and your family back to Yas Island Rotana some time in the near future. Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

6/10 Okay

Ahmed

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
It was holidays and the hotel could service such big number of guests . Breakfast was a disaster. Housekeeping didn’t meet the expectations. Staff were very few and very aggressive.
Stayed 2 nights in Dec 2019
Response from Lut on 29 Dec 2019
Dear Ahmed, Thank you for choosing to stay at Yas Island Rotana and for your constructive feedback. My team and I were very sorry to hear of your less than satisfactory experience at our hotel. This is surely not the impression we aim to leave on our guests and I am sorry that this was the case. Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. We appreciate your shared concerns and we hope you'll consider another visit to the hotel for a more enjoyable stay with us. Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2019
Response from Lut on 10 Dec 2019
Dear Valued Guest, Thank you for choosing to stay with us at Yas Island Rotana and for your wonderful rating. We appreciate your positive evaluation of your stay experience with us and we look forward to your next visit! Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

10/10 Excellent

TMM, Abu Dhabi

Business traveller
Liked: Cleanliness, staff & service, amenities
Professional, courteous staff. Good clean rooms. Super pillows on the bed.
Stayed 1 night in Dec 2019
Response from Lut on 8 Dec 2019
Dear TMM, Thank you for choosing to stay at Yas Island Rotana and for your excellent feedback with perfect rating! We are delighted to see that you had such a great time with us. It’s our top priority to go above and beyond for our guests and we’re happy that we succeeded in providing you with the excellent hospitality. Thank you for your recommendation and we can't wait to have you back here again! Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deserves a second visit
The breakfast in the restaurant was a little bland but the black chef lady was very nice and helpful. Other than that I thoroughly enjoyed my stay and will revisit.
Stayed 1 night in Nov 2019
Response from Lut on 21 Nov 2019
Dear Valued Guest, Thank you for choosing to stay at Yas Island Rotana and for your lovely feedback. We are pleased to know that you had a wonderful time with us and that you will be back! We eagerly await your next visit with us. Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it was brilliant in ever way. Breakfast could be run a little bit smooth. More staff to clear tables.
Stayed 6 nights in Oct 2019
Response from Lut on 4 Nov 2019
Dear Valued Guest, Many thanks on your great review. We are thrilled your stay with us was enjoyable and we will definitely improve on a few points you have raised on regarding breakfast experience on which we can certainly do better. We look forward to welcoming you back again to our hotel for another great stay with us. Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

10/10 Excellent

Hazim, Riyadh

Business traveller, Travelled with partner
Disliked: Amenities
Location is excellent, but when there is an event the location is horrible and too much noise and bad traffic. On the arrival day the receptionist “Katty” treated me very bad and unprofessional just because I asked here about the room type.
Stayed 3 nights in Oct 2019
Response from Lut on 6 Nov 2019
Dear Hazim, Thank you for choosing to stay at Yas Island Rotana and for your valuable review. We appreciate your compliment on our convenient location which allows our guests to explore all the exciting attractions on Yas Island with ease. We are sorry to hear of your interaction with our colleague on your arrival. Please rest assured that we are looking into the matter to promote the highest level of service at all times. Thank you once again for your feedback and we hope to welcoming you back for a much more enjoyable time with us. Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at a fantastic location close to the mall and theme parks. The hotel is clean and tidy. The staff are very friendly and always willing to help
Stayed 7 nights in Oct 2019
Response from Lut on 30 Oct 2019
Dear Valued Guest, Thank you for choosing to stay at Yas Island Rotana and for your awesome feedback. My team and I are delighted that we have exceeded your expectations and we have made you leave with a great impression on our great location and overall facilities and excellent hospitality. We eagerly await your return visit! Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there are really friendly especially Wasim, the reception man. They upgraded our room because we extended our stay. They try to satisfy my staying and make it enjoyable. They are really great. Thank you all for the great vacation.
Stayed 3 nights in Oct 2019
Response from Lut on 26 Oct 2019
Dear Valued Guest, What a great compliment, thank you! Thank you for letting us know how much you enjoyed your stay with us and I am very pleased to read that you were comfortable and felt well-looked after during your week with us. We truly appreciate your kind words commending our team members for their outstanding service and will certainly share your beautiful feedback with the entire team. Thank you for your wonderful testament and we look forward to welcoming you back again to Yas Island Rotana for another great stay with us. Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff. Rooms and especially bathrooms were clean and inviting.
Stayed 1 night in Sep 2019
Response from Lut on 23 Sept 2019
Dear Valued Guest, Thank you for choosing to stay at Yas Island Rotana and for your wonderful feedback! We appreciate your fantastic evaluation of your stay experience with us and we look forward to your next visit! Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Lovely welcome from the staff, extremely attentive and accommodating, they are the real selling point of this hotel
Stayed 3 nights in Sep 2019
Response from Lut on 23 Sept 2019
Dear Rebecca, Thank you for choosing to stay at Yas Island Rotana. We are thrilled to hear you had such a great time with us. We take pride in every aspect of our facilities and services and I am glad we exceeded your expectations. We look forward to welcoming you back again for a much more enjoyable stay with us. Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall the property is fine but not as how we know rotana hotels its look old and the bathroom is not clean even we i have asked them too clean it is the same
Stayed 2 nights in Jul 2019
Response from Lut on 25 Jul 2019
Dear Valued Guest, Thank you for choosing to stay at Yas Island Rotana and for your valuable feedback. We are pleased to see that you had an overall good stay with us and we will try and improve on a few points you have raised on which we can do better. Thank you once again for your feedback and we look forward to welcoming you back to our hotel for a much more enjoyable stay with us. Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot
Excellent stay, very nice people :)
Stayed 1 night in Jun 2019
Response from Lut on 30 Jun 2019
Dear Michael, Thank you for choosing to stay at Yas Island Rotana and for your fantastic feedback! We are delighted to hear that you had such a wonderful time with us and we look forward to your return visit. Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

10/10 Excellent

Hatem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and friendly staff
Stayed 1 night in Jun 2019
Response from Lut on 23 Jun 2019
Dear Hatem, Thank you for choosing to stay at Yas Island Rotana and for sharing your excellent experience with us. We are thrilled to read your sentiment of being comforted with the highest level of hospitality all throughout your stay with us. It’s our top priority to go above and beyond for our guests and we’re happy that we succeeded in providing you with the excellent hospitality. Thank you for highly recommending us and we can't wait to have you back here again! Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Lut on 17 Jun 2019
Dear Valued Guest, Thank you for choosing to stay at Yas Island Rotana and for your wonderful rating! We appreciate your positive evaluation of your stay experience with us and we look forward to your next visit! Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Lut on 17 Jun 2019
Dear Valued Guest, Thank you for choosing to stay at Yas Island Rotana and for your wonderful rating! We appreciate your positive evaluation of your stay experience with us and we look forward to your next visit! Best regards, Lut Abader Executive Assistant Manager Yas Island Rotana & Centro Yas Island, Abu Dhabi

10/10 Excellent

CECILE MARIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!! Money well spent!!
Lovely 12hours at Yas Island Rotana. I booked this hotel for a night due to an extended stopover. Will definitely return with my family. Staff were friendly and helpful!!
Stayed 1 night in Jun 2019
Response from Reservation Team on 7 Jun 2019
Dear Ms. Cecile, We are pleased to serve you well. Looking forward for your next visit to our hotel.