Ratings based on 285 verified reviews

4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 6 Jan 2020 on Orbitz
5 out of 5
by a verified traveller

Posted 17 Nov 2019 on Hotels
We thoroughly enjoyed our stay at the Hotel Acadia. The staff were very friendly and helpful, and the location was good - lots of restaurants nearby and fairly close to Metro stop. We really appreciated the snacks available in the lobby and the free juice, pop, and water in the room fridge. Also, the breakfast was amazing.
Comment from Hotel Management
18 Nov 2019 by Camille ALIZARD - Assistant Manager, Hotel Management
Dear Peggy, Thank you so much for your lovely comment. We were very pleased to welcome you in our hotel and will be pleased to welcome you again during your next Parisian stay. We stay at your entire disposal for any further information and wish you a nice return back home. Kind regards,
4 out of 5
by a verified traveller

Posted 30 Oct 2019 on Hotels
Comment from Hotel Management
30 Oct 2019 by Mrs. Camille ALIZARD - Assistant Manager, Hotel Management
Thank you Antonio for your note left after your stay in our hotel. We hope to have the pleasure to welcome you again soon. Kind regards,
5 out of 5
by a verified traveller

Good hotel

Posted 9 Oct 2019 on Hotels
Good services
Comment from Hotel Management
28 Oct 2019 by Mrs. Camille ALIZARD - Assistant Manager, Hotel Management
Thank you for your comment. Kind regards,
4 out of 5
by a verified traveller from Canada

Posted 17 Sep 2019
Good staff ,fridge with complementary drinks and snacks at entrance
Comment from Hotel Management
28 Oct 2019 by Mrs. Camille ALIZARD - Assistant Manager, Hotel Management
Dear Louis, Thank you for your nice comment. We are pleased to read that you have enjoyed your stay and the free snack. We hope to welcome you back soon. Kind regards,
4 out of 5
by a verified traveller from Albuquerque

Posted 15 Sep 2019
Great central location in the "Grands Boulevards" district of Paris. Easy walking distance of tons of great restaurants, bars and little shops. Three of the covered shopping galleries from the 19th century are less than a 5 minute walk. In the other direction and only 5 minutes on foot is the nearest metro stop. Most of the staff were friendly and helpful. Our first night we checked in with someone who was surly, disinterested and unwilling to provide assistance with anything besides handing me a key. He put me and my 5'10" daughter in a room with one double bed. I had been assured from the manager that the requested (6 months earlier) room with 2 beds would be ours. When I spoke to the desk clerk about the room and explained that we needed to move he said that everything was booked and I would have to talk to someone else in the morning. No emotion, no apology, no concern and clearly no interest in his job. We did not sleep much that night. The following morning I headed back to the front desk ready to do battle. There was no way we could spend the next 9 days in a double bed! This time the clerk was professional, concerned and took care of the problem right away. From then on, everyone we dealt with was all one could hope. Our new room was as we'd expected, clean and (by Paris standards) spacious. We had our little fridge replenished each day with bottled water, soda and oj. The bathroom was nice and breakfast each morning was very good.
Comment from Hotel Management
15 Oct 2019 by Mrs. Camille ALIZARD - Assistant Manager, Hotel Management
Dear Mr. Kimberly, Thank you for your comment. We are very sorry to read the bad experience you have had with one of our Receptionnists. We have spoken with him and have made sure this does not happen again. We are happy to read that the rest of the Team took care of you and managed to make you enjoy your stay in our hotel. We will be very pleased to welcome you again. Please feel free to contact us for your next booking in Paris. We stay at your entire disposal for any further information. Kind regards,
5 out of 5
by a verified traveller

Would stay again, and highly recommend.

Posted 15 Sep 2019 on Hotels
Amazing hotel, super friendly and helpful staff. Clean, fresh, rooms were very large. Mini bar/kettle in room was a brilliant extra, we had a 3 bed room. Room was lovely, air con, hair dryer, a bath, beds are memory formed, lots of pilliows. Checked out at midday but was aloud to use snack and drink bar for the rest of day/early evening. Snack were fresh pastries/cakes/crisps/breadsticks/fruit. Drinks were Pepsi/ice tea/lemoade/fresh juices/coffee/lots of teas. We relexed in cosy comforty lobby with some snacks/hot and cold drink while awaiting to leave for our train. There are also sister hotels in the city which we were allow to go to for use of snack/drink/toliets, which in the hot weather was brilliant! Would stay again for sure. Thank you for an amazing stay!
Comment from Hotel Management
28 Oct 2019 by Mrs. Camille ALIZARD - Assistant Manager, Hotel Management
Dear Amy, Thank you for your nice comment left on our hotel and the different services we offer to our guests. We are happy to read that you have enjoyed your stay with us, the room, the free snack and our staff. We have shared your comment to all our staff. We hope to have the pleasure to welcome you again soon. Kind regards,
5 out of 5
by a verified traveller

Posted 13 Sep 2019
Good hotel and service. Customers can enjoy the afternoon tea bars in all Astotel hotels in Paris. Staffs are nice and welcoming, English speaking too. Clean and very close to everything. Good location.
Comment from Hotel Management
28 Oct 2019 by Mrs. Camille ALIZARD - Assistant Manager, Hotel Management
Dear Lavino, Thank you for your nice comment and super grade. This means a lot to us. We hope to have the pleasure to welcome you again in our hotel. Kind regards,
5 out of 5
by a verified traveller

All round excellent

Posted 16 Jul 2019 on Hotels
Good comfortable room, plenty of hot water, very good breakfast choices, very pleasant staff. Good central location, fairly quiet location.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 11 Jul 2019