Ratings based on 413 verified reviews

3.9 out of 5
97% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 3 Mar 2020
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 22 Jan 2020 on Hotels
4 out of 5
by a verified traveller

Business/Holiday

Posted 3 Jan 2020 on Hotels
4 out of 5
by a verified traveller

Posted 23 Dec 2019
The room was not cleaned on a daily basis. Towels were not changed.
Comment from Hotel Management
24 Dec 2019 by Adrien, Quality Department, Hotel Management
Dear Customer, You were not satisfied with your stay in our establishment and we sincerely regret it. It is very important to report any malfunction when you are on site so that we can take immediate action. We are surprised by your comment regarding the languages spoken by our staff as our receptionists speak at least French and English. We hope that we will have the pleasure to welcome you again soon for a better experience. Regards, Adrien, Quality Department
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 22 Dec 2019 on Hotels
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 21 Oct 2019 on Hotels
5 out of 5
by a verified traveller

Posted 9 Oct 2019
The cleanliness of the room is outstanding. The staffs were very nice and helpful. The location of the hotel is very convenient as its near the metro station.
5 out of 5
by a verified traveller

Posted 15 Sep 2019 on Hotels
Excellent value. Staff was very helpful
Comment from Hotel Management
23 Sep 2019 by Isabelle, Hotel Management
Dear Allen, Thank you for choosing the Grand Prado for your stopover in Marseille. We are very happy to hear that you have been completely satisfied with your stay with us. Thank you for taking the time to share your experience with us. We look forward to welcoming you again very soon at Le Grand Prado. With kind regards. Isabelle/Quality Department
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 1 Sep 2019 on Hotels
4 out of 5
by a verified traveller

Posted 12 Aug 2019
It has a good kitchen. But shelves should be cleaned better.