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I would have rated this stay as overall excellent but there was one big negative factor which kind of cast a dark shadow over the experience. When we checked in, we were assigned a room on the major construction side of the hotel of which we were not made aware at all. The Reception Staff did not ...
For instance, they charge you $70 for a one way shuttle from the airport. I took UBER and paid $10. The room service is high. But the quality and care and cheerful staff makes it an oasis.
The staff exceeded expectation in terms of congeniality and professionalism except for one lady - fair skinned and on the bulky side who could have been friendlier and better trained at customer dealings. My card was not working so I was unable to get back to my room after dining at the restaurant ...
Excellent in every sense of the word. Starting from Check-in to check-out everything was meticulously organized. People are great and the service was memorable.
The first experience of staff contact arriving at the ITC Sonar (Kolkata) was a pleasant one, filled with smiles and warm greetings. I also loved the award showcased about the entrance. It is a humbling reminder of our duty as human beings to be guardians of this earth. The ambience is always pleasant ...
The hotel is located in the "Salt Lake City" area, some distance from the centre of Kolkata. Taxis (inexpensive) and hotel cars (much more expensive) are readily available at or close to the hotel although the drivers may have limited English. The hotel "travel" desk provided a map but no other information ...
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