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Well located across from union square, excellent facilities including fitness centre, quiet rooms and very helpful staff. Highly recommended
Hotel Serrano was close to Union Square, big bus pickup and bike rentals. Around 10 minute walk to Chinatown. 15 minute walk to SFMOMA. Room was a little small but I expected that in an older building. However, room was clean and the staff was friendly and helpful.
Staff were fantastic and helpful. Restaurant was good and not overpriced. Only negative was that on the Monday morning the only breakfast option was the buffet for $22.50 each, and there is nothing close by to walk to. The reason my review is not 5/5 is because they list a hot tub by the pool, but ...
Great location awesome staff! Nice clean room with everything we needed! I would for sure stay here again. Room didn't have working coffee but there was free coffee in the lobby
Too long a wait to check in with so many staff working at 8 pm Sunday night. Place was not that busy and 5 people on line waiting to check in. Not a big deal but unnecessary. Also, restaurant staff terrible at breakfast. No service at my table.
When we were checking in, the clerk asked if we wanted to upgrade to a nicer room as the room we paid for was un renovated and old. Obviously, we were a little apprehensive going into our room. We were pleasantly surprised that the room was actually very nice and the bathroom was very quite updated. ...
The staff was very friendly and very helpful from the moment that we arrived. An unsolicited upgrade as an hhonors member was appreciated. The hotel is bright and cheery and is very clean. We enjoyed our dinner in the restaurant. The shuttle to the airport for a very early flight really got our travel ...
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