Renaissance Esmeralda Indian Wells Resort & Spa
Palm Springs-area resort flanked by 2 golf courses
Traveller ratings summary of Renaissance Esmeralda Indian Wells Resort & Spa, Indian Wells Hotel
| Overall satisfaction | 92% of travellers (49 of 53) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.6 | 4.6 | 4.7 | 4.7 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
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Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Very Nice Hotel
The hotel is very nice especially the staff. The pool was nice but wish that there was part with a slightly deeper end. But the best part was the character breakfast with Sponge Bob and Dora. We would come back again the future.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Excellent value
Excellent hotel, great amenities
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 5.0 |
Fun, Fun, Fun
My daughter and I spend several days at the resort just to get away and enjoy each other company. We had so much fun. The staff members were so helpful and friendly. We spoke to several of the guests at the resort who have been coming there for years and spoke highly of their experiences. We were very comfortable and with so much to do the time went by very quickly. The food and service at the restaurants - exceptionable.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 5.0 |
Overrun with screaming kids!
This hotel was overrun with screaming children. We could not even use our pool or get a lounge chair due to the Nickelodeon kids contests. Do NOT go to this hotel if you are looking for a quiet, romantic, relaxing getaway. This resort if for famlies with kids ONLY!!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Good Resort
We will definitely be coming back. A corner room was offered to us, instead of our booked pool room view. However, glad we did get the corner room as it was very spacious. We also had a nice mountain/gold course view. The pool area was huge and very impressive for all ages. I also liked the fact that there is a classy and cool nightclub in the hotel. Very convenient to just walk right up to our room afterwards.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 4.0 |
Indian Wells
The hotel was clean and convenient. The room was very clean and the bed was extremely comfortable. The pool area was nice but the chairs are so close together it was hard to get around and there were lots of kids present. I do not mind children but there were a lot and noisy. I thought the parking was expensive. The near pool restaurant was fun and a good choice of foods for breakfast and lunch. They carry my favorite wines.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 4.0 | 5.0 |
Indian Wells
Great Long Winter Weekend in Palm Springs area. Easy to get around. Wonderfully relaxing.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 5.0 |
a VERY GOOD STAY
Nice big room. Quiet. Good breakfast. Nice staff. But difficult to accesss the room
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
My trip to the dessert
Very nice. Well maintained hotel and grounds. Excellent room.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
wonderful rooms
was close to persons we were visiting
hotel was first class, good service, and beautiful grounds
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 4.0 | 4.0 | 5.0 |
Love it!
Ive stayed at this hotel a few years ago and I totally loved everything about it that time. So because I was going back to Palm Springs, there was no need for me to look for any other hotel. The only problem was that, because I went back there during Labors day, the hotel was packed with family with kids. I couldnt enjoy the pool at all as well as around the fireplace outside was messy. Other than that, it was perfect! Beautiful building, awesome service and confortable bed. Id definitely go back!!
Traveller's tip on recreational activities
Do the Arial Tram!!! Dont expect that youll only see the nice view; it way more than just the view!!! If you like hiking, wear tennis shoes. On top of Mountain is about 30 degree cooler and full of green with trail of 30 minutes to 1hr 1/2 minutes. If you love outdoor, you can even camp. Just find out what the requirements are for the camping because it seems like you need a permit :)
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Paradise Found
This is a great hotel. So comfortable! We were able to get an early check-in to enjoy more time next to the most remarkable pool. Fun things to do all the time. The staff are more than willing to go over and above to make your stay memorable. We will definately go back.
Children eat free at many of the restaurants. They offer excellent food and have great service.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Worth every penny!
Great, friendly service. Delicious meals. Great pool for both adults and kids. Spa was incredible, cant wait to return!
Hotel provides plenty of cold water throughout pool and lobby area. Pack light snacks to hold kids over as the meals at the resort can get pricey.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 3.0 | 5.0 | 5.0 | 5.0 |
Loved the hotel!
Beautiful grounds, great pools and fitness center, comfortable beds, clean room and facilities. On-site dining was a bit too pricey for us so we had all meals off site. Service was slow and sometimes 2-3 calls to the front desk was required to receive service. We had four people in our room, but was always provided 3 sets of towels.
Great pools, planned activities for small children while (e.g.poolside movies, live characters walking around (e.g. SpongeBob). Great rates can be found in August, but be prepared for very hot temperatures (95-120 degrees).
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Cant wait to go back!
The hotel was wonderful upon check in we recieved a FREE upgraded room! It was a room & 1/2. Beautiful room, two large walk-in closets, corner room with balcony golf course views from two sides of the room. Oversized room with bonus seating area very comfortable. Hotel offer alot of family friendly activities, ie: movie nights open are poolside, art projects. sand castle contests, kids eat free! Wondrful family vaction, a great place to take the kids and still have relaxing adult time...
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 4.0 | 4.0 | 5.0 |
Cozy!!
We were very impressed with our room. Because we have no kids, we were offered the quiet corner room. It was very spacious like suite and the view from the window was beautiful. Besides, because we were customers of Expedia, the resort fee and the internet access fee were included in the room rate. However, please check your bill when you check out of the hotel. They charged it once. Anyway, we want to go back to this hotel again!!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
I am very impressed with the beach pool for the kids
Excelent service and beautifull hotel and pool
Traveller's tip on shopping
It is very close to the mall
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 5.0 |
Always reliable for a relaxing time
Probably the 10th time weve stayed at the Esmeralda and enjoyed it as much as ever. We really liked the upgrades theyve made these past couple of years. Fitness Center is really nice and the pool was well maintained. Some minor construction going on for the new lounge but it did not interfere with our enjoyment. Weve always loved the location as it is close to El Paseo as well as La Quinta where we like to shop and dine.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
By far the best hotel in the desert
We visit Palm Springs and the surrounding cities several times a year and last weekend was the first time I have stayed at the Esmeralda. I loved the hotel, the pool, the lounging area and my kids loved the movies they show by the pool at night. Food was excellent and the hotel staff was extremly helpful and nice. We are going back again next month.
Traveller's tip on getting the most out of your stay
If you have kids take toys and buckets with you they have sandy area right before you enter the pool.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
I will definately be back!
Nice hotel, nice shop, great service and fabulous pool. A great place to go relax!
This is a great place for parents with young children. The sand pool will keep your child happy all day long!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great stay!
I visited Palm Springs and stayed at the Esmerelda for a couple of nights from NJ. My friend and I got a free upgrade to a pool/mountain view as we checked in. The rooms were very clean and comfortable. The food at the hotel was delicious. It was a very family oriented atmopshere. The only downfall was that the spa was expensive and there is a charge to even step foot in the spa. But other than that, I would go back if I stayed in Palm Springs again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 5.0 |
A few disappointments.
This was our 8th year spending some time after Christmas at the Esmerelda. There were a few indications that indicated they are trying to save money and were not well received: 1. The valet parking area had been greatly expanded resulting in many fewer non valet parking spaces in front of the hotel. This necessitated us parking in the parking structure behind the hotel which was not convenient. What was particularly irritating is the valet parking area was only about 10% occupied during our five day stay. This despite a complaint to the concierge and a written comment to the hotel manager. 2. When we got to our room we requested a refrigerator and additional pillows which the bell boy said he would take care of. Several hours later after returning to the room after dinner we still had not received either of these items. A call to housekeeping resulted in the refrigerator being brought, but no pillows. The bell boy said he would return with the pillows, but never did. Had to call housekeeping again and finally got the pillows about an hour later. 3. One of my favorite items at the hotel breakfast had always been the peppered bacon. Well, its no longer served. Just regular bacon. I did not ask why, but I suspect it was a casualty of cost cutting. Also, the dinner menu seemed much more expensive than before.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Better than the Best in Oxnard!
My wife and I spent two nights at the Esmeralda and we were plan to return with some friends so they can see what a nice place this is.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 3.0 | 4.0 | 3.0 | 3.0 |
NOT WHAT I EXPECTED
FIRST THEY SAID I WAS GETTING A ROOM WITH A RESORT VIEW, YOU MUST THINK SOMETHING LIKE THE GARDEN, NO ALL THAT I COULD SEE FROM MY WINDOW WAS THE CARS GETTING VALET PARKING, I CALL THE LOBBY AND THEY TOLD ME THAT WAS THE CATEGORY OF ROOM I BOUGHT FROM EXPEDIA.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Leisure getaway with family (wife, 4 & 6 yr. olds)
Quality, peaceful resort. If you have children ages 1 month to 9 years old, this is the place to bring them for a relaxing getaway. The deepest pool depth was 4 feet. There is a sand beach with a walk-in ramp into the main pool. Kids over age 9 will get bored. For them, there is a Knotts Soak City nearby. This resort is meant for young families. The breakfast buffet is wonderful and high quality. It is the first buffet that I have been to that had an industrial strength juicer available. They had all of the veggies and fruits precut on plates, so all you had to do was drop them into the juicer. It is a better deal to book the breakfast through Expedia than to pay for it off the menu. We had no interest in the spa. I played with my boys in the pool, read poolside under an umbrella and relaxed. Our room was in excellent condition. We had 2 queen beds and enjoyed a good nights sleep.
Bring your own inflatable pool accessories (rafts, rings, beach balls). Book the buffet breakfast through Expedia and you will save a bundle.
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