What is the Best Price Guarantee?
It's simple! Expedia guarantees you're getting the best price on domestic and international
hotels. If you should find a better price online for the same hotel on an Indian
travel site within 24 hours, Expedia will refund the difference and give you a travel
coupon worth Rs. 2500.
How do I take advantage of the Best Price Guarantee?
Just call 1860 500 2121 within 24 hours of booking and tell our customer support
representative where you found the lower hotel price. See details
Price Guarantee Terms & Conditions
- Best Price Guarantee. In the unlikely event that you find a lower
rate on an international or domestic hotel, on Expedia.co.in or on another India
based website within 24 hours of booking
with Expedia.co.in, we will credit or refund to you the difference. In addition,
we will give you a Rs. 2500/- coupon good on a future booking of an Expedia Special
Rate hotel on Expedia.co.in. This Best Price Guarantee is subject to the Terms &
Conditions listed below
- Notifying Expedia of a Claim. You must contact us at 1860 500 2121
within twenty-four (24) hours after your Expedia.co.in booking to make a claim under
the Best Price Guarantee. The lower rate must be available for booking at the time
you contact us, as determined by our customer service representatives.
- Must be "Apples to Apples" Comparison. The Best Price Guarantee is
available only for exact itinerary matches, for example, hotel (including room type
& room plan), applicable refund policy, and the exact same dates and times of travel
or service as booked through Expedia.co.in. Except as noted below, the Best Price
Guarantee applies only to the cost of booked travel, as presented in the Expedia.co.in
search results, without including any taxes and fees. The Best Price Guarantee is
not available for bookings on websites where the property, itinerary or similar
booking details are unknown until after purchase. You must meet all requirements
imposed on the lower price (if any), including, without limitation, residency, regional
and age-related requirements.
- Comparison Rates Must Be Available to the General Public Online. The
Best Price Guarantee applies only to prices both advertised and available to the
general public on an English-language website. For example, this does not include
rates offered on membership program websites, corporate discounts or rates; group,
charter, rewards program, incentive, meeting, convention, consolidator or interline
prices; prices obtained via auction or similar process; or prices available only
by using a coupon or other promotion not offered to the general public. The lower
rate may not come from a website where you call to get the rate, or from an e-mail
that you received. The rate must be quoted, booked, and paid for in Indian rupees.
- Verification of Claims. All requests, including receipts, are subject
to verification by Expedia. Expedia will not accept screenshots or other purported
evidence of a lower price that cannot be independently confirmed by Expedia personnel.
Nor will Expedia verify any request that it believes, in its sole discretion, is
the result of a printing or other error or is made fraudulently or in bad faith.
For verification of non-Expedia Special Rate (ESR) hotel bookings, please email
us a scanned copy of your hotel receipt to firstname.lastname@example.org within thirty
days after you have completed the hotel stay or you can mail the hotel receipts
to Expedia office at the address:
Expedia India (P) Limited, 22nd floor,Tower 5 C, DLF Cyber City,
Gurgaon - 122001, India.
Verified requests will receive a credit to the credit card used for the booking,
within approximately 7-10 days of verification. Limit: one (1) Rs. 2500/- coupon
per entire booking, and three (3) coupons per customer per calendar month (regardless
of the number of accounts used by the customer). Each coupon is valid for one (1)
year from month of issuance. Click here for complete
coupon terms and conditions.
- Changes. Expedia reserves the right in its
sole discretion to modify or discontinue the Best Price Guarantee or to restrict
its availability to any person, at any time, for any or no reason, and without prior
notice or liability to you. The terms that are in effect at the time of your booking
will determine your eligibility under the Best Price Guarantee. No change in the
Best Price Guarantee will affect any coupon that has already been issued to you.
The failure by Expedia to enforce any provision of these Terms & Conditions shall
not constitute a waiver of that provision.
- Miscellaneous. These terms and conditions are governed by the laws
of India and any dispute arising out of or in connection with these terms and conditions
shall be submitted to the exclusive jurisdiction of the courts located at New Delhi,
India. If any part of the Terms & Conditions is determined to be invalid or unenforceable
pursuant to applicable law, then the invalid or unenforceable provision will be
deemed superseded by a valid, enforceable provision that most closely matches the
intent of the original provision and will continue in effect. The Terms & Conditions
constitutes the entire agreement between you and Expedia with respect to this Best
Price Guarantee and supersedes all prior or contemporaneous communications and proposals,
whether electronic, oral, or written, between you and Expedia.