Suite, 1 Bedroom, Terrace | Premium bedding, minibar, in-room safe, desk

Reviews of Neues Schloss Privat Hotel Zurich, Autograph Collection

5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 320 reviews" "
Rating 8 - Good. 119 out of 320 reviews" "
Rating 6 - Okay. 35 out of 320 reviews" "
Rating 4 - Poor. 12 out of 320 reviews" "
Rating 2 - Terrible. 4 out of 320 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Todd

Liked: Cleanliness, staff & service
Good location No AC
Staff was good Extremely disappointed that our hotel charged us extra for a suite yet had no real working air conditioning Room would not go below 22 C
Stayed 5 nights in Jul 2023

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Warm welcome and great staff and service!
Stayed 1 night in Mar 2023
Response from rpr on 30 Mar 2023
Dera MelissaThank you so much for your feedback. Hopeing to be abale to welcome you back someday soon.Kind regardsYour Neues Schloss Privat Hotel - Team

10/10 Excellent

Zantae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has GREAT staff, they are very accommodating and helpful. Enjoyed my stay and would definitely recommend!
Stayed 2 nights in Mar 2023
Response from rpr on 10 Mar 2023
Dear ZantaeThank you very much for your kind feedback. We will make sure to share it with our teams.We would also be very happy to be able to welcome you back soon and remain, in the meantime,with kind regards from ZurichYour Neues Schloss Privat Hotel - Team

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We really enjoyed our stay ! Great rooms , very friendly and helpful staff , great facilities and location . We will definitely return to this gem of a hotel !
Stayed 1 night in Jan 2023

10/10 Excellent

Minal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Matias

Stayed 3 nights in Sep 2022
Response from Irene Laiso Guest Relations Agent on 28 Sept 2022
Dear Mr Matias,We are glad to read such a positive evaluation on your stay with us and we thank you very much for that. It was a pleasure to welcome you here in Zurich and we hope to see you soon here at the Neues Schloss Privat Hotel whenever your travels will bring you back to the city.Regards,

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in the heart of Zurich downtown and next to the lake. Very clean and comfortable beds. I would stay there next time for sure
Stayed 1 night in Jul 2022
Response from rpr on 7 Aug 2022
Dear Ali Pleasure to have had you with us. Glad to hear you enjoyed your stay and our beds! Kind regards Your Neues Schloss Privat Hotel Team

8/10 Good

Ade, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel
Stayed 2 nights in Jun 2022
Response from rpr on 7 Aug 2022
Dear Ade Thank you for your feedback! Hope to have you back soon. Your Neues Schloss Privat Hotel Team

8/10 Good

Sharon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location, near the lake. The people working at the hotel were great. I recommend it.
Stayed 4 nights in May 2022
Response from Giulia Russo on 28 May 2022
Dear Sharon, Thank you for taking the time to share your feedback with us. We are glad you had a good time and we are looking forward to welcoming you again here at the Neues Schloss. Until then, we wish you all the best. Regards, The Neues Schloss Team

4/10 Poor

abdulrahman

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
about the A/C in the room is very bad and not change for me the room he keep me in same room and not give me anything to make me happy.
Stayed 1 night in Mar 2022
Response from Your front office team on 29 Mar 2022
Dear abdulrahman, i'm very sorry to hear about your negative experience. i will share the feedback with all departments in our hotel, so it won't happen again anymore. We already send our technican to resolve this issue and prevent it for the next time. Best regards,

8/10 Good

Luciano

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 5 nights in Sep 2020
Response from FO NES on 10 Oct 2020
Vielen Dank für ihr Feedback!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!
Booked a one night stay-cation and used the room during the day as part of a bachelorette celebration. The staff went over and above in providing extra refreshments for the celebration and was very accommodating to my requests.
Stayed 1 night in Jul 2020
Response from rpr on 22 Jul 2020
Dear Michelle Thank you very much for your kind words! Please rest assured that your comment was shared internally with all involved in providing a special day for you and your friends. Do visit us again soon. Until then we remain at your disposal! Your Sheraton Zurich Neues Schloss Hotel Team

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Front Desk on 24 Feb 2020
Thank you for the kind feedback.

6/10 Okay

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice service but rooms need help
The bathroom was so small my husband literally couldn’t use the facilities without very awkward positioning. The air was broken and we couldn’t adjust the heat down, which made it impossible to sleep at night, and since it was below freezing at night, was too cold to open the window to cool down the room. Employees are excellent though.
Stayed 2 nights in Feb 2020
Response from Front Desk on 18 Feb 2020
Dear Hillary Thank you so much for the feedback. We are really sorry to hear that the bathroom was to small for your husband as well for the broken air conditioner. We are happy to hear that you had a good experience with our employees. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Front Desk on 18 Feb 2020
Thank you very much for the positive feedback. :)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a great location
Nice stay with friendly staff, always happy to give directions or recommend restaurants. Location is great with easy access to shops and restaurants, and just a short stroll away from the lake.
Stayed 1 night in Jan 2020
Response from Seraina, Front Desk on 15 Jan 2020
Thank you very much for your feedback. Highly appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Dec 2019
Response from Clara Front Office on 4 Jan 2020
Thank you very much for your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
We booked a junior suite. The room was clean and comfortable enough but we were surprised to find the furniture and the bed head in a very worn and tatty condition. This is unacceptable at any price but at CHF620 per night is very poor. We won’t return.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Somewhat disappointed
I booked club rooms and wasn’t too happy with the rooms themselves. The hotel needs some updating, there is no club lounge but we did get breakfast. The location is decent, it’s inside a business area, but an easy walk to the old town area.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Sunik, New Jersey

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Carpet smells bad in the rooms and corridors. For the price I paid it’s not of Sheraton quality...
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Excellent location. Close to the lake. Spacious clean rooms. The staff was super nice
Stayed 7 nights in Aug 2019

6/10 Okay

Urvi

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The position of the hotel is very good by the lake and near to old city. The nice room with confortable bed.
Stayed 1 night in May 2019

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Cataline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Kavita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 3 nights at the hotel . Convenient location .. very clean hotel and helpful staff . Thank you
Stayed 3 nights in Apr 2019

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great staff!
Stayed 3 nights in Feb 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room amenities
American type of amenities for those used to lotion and washcloths. :)
Stayed 2 nights in Nov 2018

10/10 Excellent

Cindy, La Verne, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast and courteous check in. Spacious, clean and well appointed Jr. Suite but not really large enough for an extra bed comfortably. Felix was very helpful and our waiter Davissen at the restaurant was simply the best waiter we have ever had the pleasure to know. He made our last night in Switzerland very special.
Stayed 1 night in Sep 2018

10/10 Excellent

M&M, Protaras, Cyprus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walking distance to all the restaurants, shopping and beautiful scenic views. Customer service was superb! Felix Schluter was so pleasant and accommodating with all of our needs. Switzerland is a beautiful, friendly and clean city and when we come back, we will be staying here!
Stayed 2 nights in Sep 2018

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Angelos, Athens, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent breakfast, friendly staff, central neighborhood.
Stayed 4 nights in Jul 2018
Response from Felix on 7 Aug 2018
Dear Angelos, I’m very pleased to know that you had a pleasant stay with us at Sheraton Neues Schloss and thank you very much for sharing this review of your experience. I hope we will have the opportunity to welcome you again to Zurich when your travels bring you back to Switzerland. Kind regards Felix

6/10 Okay

Ann, Pleasanton, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was not included in room stay. Buffet breakfast in hotel was not very good and too expensive. Hotel was cleaning staff was very helpful.
Stayed 2 nights in Jul 2018
Response from Felix on 7 Aug 2018
Dear Ann, I have shared your feedback to the department concerned so they may make improvement moving forward. I hope we will have the opportunity to provide you a better experience next time your travels bring you to Zurich. Kind regards Felix

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below average hotel
Stayed 2 nights in Jun 2018
Response from Felix on 7 Aug 2018
Dear Anonymous, Please accept my apologies for any shortfall and disappointment you have encountered. I would appreciate if you would give us another opportunity to service you in the future to show you the hospitality and service the Sheraton Neues Schloss is usually known for. Kind regards Felix

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Meghan, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located a block from the lake. Convenient to the old town and to promenade along the lake. Staff helpful and friendly.
Stayed 1 night in May 2018

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zurich trip
The hotel in general was fine and well located near the main turistic areas. The staff very friendly anh helpful to aid in reserving restaurants . The only thing is that the size of the bathroom was too small the shower!!! Good closet nice bed and coffee machine, The restaurant for buffet for breakfast is good because they were different menus to choose, The service prompt and friendly.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally good standard
Nice hotel and generally a good standard, situated just a little bit away from the main shopping area, but within easy walking distance. The room was good, the restaurant okay. The bar area we didn’t use that looked okay.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, well located, excellent staff.
Lobby is very basic but staff is warm, friendly and professional. I booked through Expedia and my SPG Gold status was recognised and I was upgraded to a junior suite with breakfast. Room was large, modern with excellent amenities and a large washroom including double sinks. I arrived very late for dinner in the dining room but they kept the kitchen open for me and provided me anything I wanted from the full menu and then accommodated my coeliac requirements. Highly recommended. Exceeded my expectations.
Stayed 1 night in Dec 2017

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a really good stay, staff friendly and helpful. The hotel very and comfortable. Would definately recommend this hotel
Stayed 3 nights in Aug 2017

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend night in Zurich
We have stayed there for one night only and it was great. Even though, we have arrived before the check in time, our room was ready and we could drop our stuff and grab a cup of coffee. The room was clean and quite. On Sunday morning we enjoyed late breakfast (it was available till 12 noon) and it was great (who wants to wake up at 9 a.m. to get their breakfast when on vacation?) Staff was very welcoming and helpful. Overall, if I need to stay in Zurich downtown again, I know a perfect place!
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay here.
We loved our night here. To be honest we had just come from a hotel where the breakfast staff were incredibly friendly and welcoming and we didn't have that here but we acknowledge how privileged we have been and that our expectations may have been too high. Overall for a one night stay we were very happy.
Stayed 1 night in Aug 2017

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

K, Toronto,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfort and Clean, Excellent Location
Excellent location, close to Lake and Olde Town. Superb staff providing excellent service. We had a Junior Suite and I I was Barry spacious.i highly recommend this hotel
Stayed 4 nights in Jul 2017

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The staff was great, helpful and the hotel was in a wonderful location to walk to town. The room was little, but very nice and they were one of the few hotels with AC. The breakfast was nice, they had a hot bar with sausage and eggs. I would stay here again!
Stayed 2 nights in May 2017