Dear Madam,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for this great feedback of your recent stay.All our rooms are provided with Kettle or Nespresso machines, Microwave facility although is not available on the property. We strive to provide all essential amenities and take pride in the cleanliness and convenience of our accommodations. However, we appreciate your feedback as it helps us identify areas where we can improve our guest's experience.We do hope to welcome you back in the future.Best wishes,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for this great feedback of your recent stay.While we're glad to hear the room provided after your initial concern met your expectations, we truly regret the inconvenience you faced during your first night. Providing a comfortable and pest-free environment is a standard we strive for at Novotel Zürich Airport Messe, and we appreciate your understanding in allowing us to resolve this promptly. Our prime location near the airport and direct tram connections to Zurich city center, as well as our breakfast offerings, are indeed among the aspects of our service that we take pride in. It’s fantastic to know these contributed positively to your experience. We are also delighted that, overall, you enjoyed your stay with us, and it’s our hope that the rest of our amenities and service made your visit to Zurich pleasant and memorable.We do hope to welcome you back in the future. All the best.Monica Moya Amengual, Front office Manager

Dear Mr Mohd,Please accept our sincere thanks for this kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back in the future.Kind regards,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for sharing your opinion after your recent stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We all look forward to welcoming you back in the future.Kind regards,Monica Moya Amengual, Front office Manager

Dear Guest,Thank you for sharing the review of your stay.We're delighted to hear that our staff met your expectations and that you enjoyed the variety of coffee choices at breakfast. It's great to know that these aspects contributed to a positive experience during your stay. Our team strives to maintain high standards of service and cleanliness, and we appreciate your recognition of our efforts with an 80% satisfaction rating. While we understand that there is always room for improvement, as indicated by the 60% hotel condition rating, we're excited to inform you that a full renovation is planned for 2024 which will address and refresh our facilities. We hope that our commitment to enhancing our hotel will enhance future stays.We look forward to seeing you again in the future. Best wishes,Monica Moya Amengual, Front office Manager

Dear Sir,Thank you for taking the time to review your stay.We are glad to hear that our staff's service met your expectations and appreciate your recognition of their efforts. We regret to hear about the issues you encountered with the coffee maker, light switches, and the TV in your room. Please rest assured that we are committed to providing well-maintained and comfortable accommodations for all our guests. While we are preparing for a full renovation to update our facilities, we are also vigilant in addressing any immediate concerns that our guests may have during their stay.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Monica Moya Amengual, Front office Manager

Dear Guest,Thank you for sharing a review.We're truly sorry to hear about your dissatisfaction regarding the payment process. Please rest assured that transparency in billing is of utmost importance to us, and we take such concerns seriously. While we have no control over currency exchange policies that may apply, we’re continually striving to ensure clarity in our pricing for all guests. Additionally, we'd like to assure you that our team is dedicated to maintaining the highest standards of service and cleanliness, and we're eagerly anticipating our full renovation in 2024 to provide an even more comfortable experience for our guests.We hope to welcome you back on future occasions. Best regards,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for taking the time to leave your review.We're thrilled to hear that you found our staff friendly and appreciated the cleanliness of our rooms. Our team strives to provide a welcoming and hygienic environment, and it's rewarding to know that this has been recognized in your experience. It's wonderful to learn that our service met your expectations and that the amenities provided in the room contributed positively to your stay.We hope to see you again soon, Kind regards,Monica Moya Amengual, Front office Manager

Sehr geehrte Dame,vielen Dank für den sehr positiven Erfahrungsbericht zu unserem Hotel!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir würden uns sehr freuen, Sie auch in Zukunft wieder bei uns als Gast begrüssen zu dürfen! Mit besten Grüssen,Monica Moya Amengual, Front office Manager

Dear Madam,We appreciate that you took the time to share your experience with us.We're glad to hear that you appreciated the cleanliness of our hotel and the condition of our facilities. We understand that you found the room to be smaller than anticipated; we aim to provide a cozy and efficient space for our guests to relax. We hope the comfort of your room and the overall experience were enjoyable.We hope to have the opportunity to welcome you back on a future occasion.Best regards,Florian Kretzschmar, General Manager

Dear Sir,Thank you for taking the time to review your stay.We're glad you appreciated the convenience of our tram connectivity, providing easy access to the airport and city center. We regret to hear that your experience with room cleanliness did not meet expectations. Our team is committed to maintaining high standards and will review this feedback to improve our service. While our rooms are scheduled for a full renovation in 2024, we strive to ensure that all guests have a comfortable stay. Thank you for acknowledging the service provided during your stay. Our staff works hard to offer a welcoming environment and we're pleased this was a highlight for you.Kind regards,Monica Moya Amengual, Front office Manager

Dear RajeshThank you for taking the time to review your stay.We are glad to hear that you found our room cleanliness satisfactory. However, we are disappointed to learn about your experience with our room service. We strive to provide excellent service to all our guests, and we apologize for any inconvenience you faced during your stay.We understand that you found some aspects of our hotel to be below your expectations. Please rest assured that we are continuously working on improvements, and we have plans for a full renovation in the near future. We hope that you will give us another chance to provide you with a better experience in the future.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Florian Kretzschmar, General Manager

Dear Rajesh,Thank you for taking the time to review your stay.We would have liked to have met all your requirements.We would welcome your suggestions on how we could have improved your experience.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Monica Moya Amengual, Front office Manager

Dear Juan Manuel,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us.However, we are sorry to hear about the issues you encountered with the room's carpet and air conditioning. We would like to assure you that we prioritize cleanliness and maintenance in our hotel, and we will address these concerns with our housekeeping team. As for the air conditioning, it is preset to a certain temperature but can be adjusted by 1-2C higher or lower in the room. If you experience any issues with the temperature during your stay, our front desk team is available 24/7 to assist you.We hope you will come and stay with us again. Best wishes,Monica Moya Amengual, Front office Manager

Dear Sir,Thank you for your positive review, we appreciate it.We are thrilled to hear that you found our front desk staff to be friendly and helpful. Our team is dedicated to providing excellent service to ensure a comfortable and enjoyable stay for our guests.We appreciate your kind words regarding the cleanliness of our hotel and the overall condition. We strive to maintain a high standard of cleanliness and are glad that it met your expectations.We hope we have the pleasure of seeing you on many more occasions. Best regards,Monica Moya Amengual, Front office Manager

Dear guest,We appreciate very much that you take the time to give us review.Unfortunately, we do not provide microwave service since it is forbidden by law to heat every guests food from outside and unknown origin. We hope the next time you can stay with us and having a different experience with us. Best regr

Dear Mr Vikas:We regret the experience you lived with us. I inform you that we are in process of renovation, therefore the hotel it will be much better in the near future. We invite you to come in the future and have a totally different perspective.Regarding with the staff experience we will speak with the team to try to improve our performance. Best regards.

Dear Sir,Thank you for sharing your feedback about your recent experience.We are glad to hear that you found our location convenient for your stay. However, we apologize for any inconvenience you may have experienced with the room size and the absence of locks on the bathroom doors. Our rooms are designed to provide a comfortable and functional space for our guests, and we will take your feedback into consideration for future improvements. As for the microwave, we do not provide them in our rooms, but our GourmetBar offers a variety of meals and snacks to cater to our guests' needs.We hope to welcome you back in the future. Best wishes,Florian Kretzschmar, General Manager

Dear Guest, Thank you so much for this glowing review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on your next visit.Best wishes,Monica Moya Amengual, Front office Manager

Dear Boris, Thank you for sharing your feedback about your recent experience.We are glad to hear that you appreciated our service and found our staff to be helpful. However, we are sorry to learn that you felt the property needs some upgrades. We would like to inform you that we are planning a full renovation in the next year, which will address the concerns you mentioned and improve the overall experience for our guests.We hope to welcome you back. Best wishes,Florian Kretzschmar, General Manager

Dear Guest,Thank you for this great review.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to your next visit.Best regards,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for sharing your opinion after your recent stay.We are thrilled to hear that you found our staff to be friendly and helpful. Our team works hard to ensure that all our guests have a pleasant and comfortable stay. It's great to know that you appreciated the cleanliness of your room and the overall condition of the hotel.We look forward to the pleasure of seeing you again in the future. Kind regards,Monica Moya Amengual, Front office Manager

Dear Guest, Thank you for taking the time to provide this feedback.We hope you will return for an improved experience in the future. Kind regardsFlorian Kretzschmar, General Manager

Dear Sir,Thank you very much for sharing your positive five star feedback!We are delighted to hear that you found our hotel clean, comfortable, and that our service met your expectations. Our team always strives to provide a pleasant stay for our guests.Thank you again; we look forward to welcoming you back in the future.Kind regards,Florian Kretzschmar, General Manager

Dear Madam,Thank you for sharing this positive review.We are delighted to hear that you found our front desk staff to be friendly and helpful. Our team is dedicated to providing excellent service to ensure a comfortable stay for our guests. It's great to know that you appreciated the cleanliness of the room and the comfort of the beds.We hope to see you again. Kind regards,Monica Moya Amengual, Front office Manager

Dear Madam, We appreciate that you took the time to share your experience with us.We hope to welcome you back. Best wishes,Florian Kretzschmar, General Manager

Dear Guest,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishes,Monica Moya Amengual, Front office Manager

Dear Rina,Thank you for taking the time to share your feedback.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action.We hope to see you again in the future. Kind regards,Monica Moya Amengual, Front office Manager

Dear Mr. BrendonThank you for commenting on your stay.We are glad to hear that you appreciated our convenient location near the airport. Our hotel aims to provide a comfortable stay for guests who need a short stay near the airport and the city center, with easy access to public transportation.We acknowledge your concerns regarding the hotel's condition and cleanliness. We would like to inform you that our hotel is scheduled for a full renovation in the coming year to address these issues and provide an enhanced experience for our guests. We apologize for any inconvenience you may have experienced during your stay and appreciate your understanding.We hope to have the opportunity to welcome you and your wife back in the future for an even better experience. Kind regards,Florian Kretzschmar, General Manager

Dear Nataliya,Thank you for taking the time to leave your review.We are delighted to hear that you appreciated our convenient location, just a short walk from the old town, and our friendly staff. Cleanliness is a top priority for us, and we are glad that you found our hotel to be clean.We understand that room comfort is important, and we are continuously working on improving our facilities to ensure a comfortable stay for all our guests. We appreciate your feedback and will take it into consideration for future improvements.We hope to see you again on a future visit.Kind regards,Florian Kretzschmar, General Manager

Dear Mr. KamranThank you for commenting on your stay.We are glad to hear that you appreciated our convenient location near the airport and tram station, as well as our sauna and fitness room facilities.However, we are sorry to learn about the cleanliness issues you encountered during your stay. We take great pride in maintaining a high standard of cleanliness, and we will address your concerns with our housekeeping team to ensure improvements are made. We apologize for the inconvenience caused by the non-functioning phone in your room and any discomfort you experienced with the room furnishings. Our hotel is scheduled for a full renovation in the near future, which will address these issues and provide an enhanced experience for our guests. We hope to have the opportunity to welcome you back after the renovation to show you the improvements we have made.We look forward to welcoming you back in the future.Best regards,Florian Kretzschmar, General Manager

Dear Ravikant, Thank you for taking the time to provide this feedback.We are sorry to learn about your dissatisfaction with our room service. We strive to provide prompt and efficient service to all our guests, and we apologize for any inconvenience you experienced.We understand your concern about the absence of a coffee/tea machine in the main lobby area. Please note that we do provide tea and coffee-making facilities in all our rooms for our guests' convenience. Regarding our restaurant, it is open from Monday to Friday for dinner, and we regret any inconvenience caused by its closure on weekends. We will take your feedback into consideration for future improvements.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Florian Kretzschmar, General Manager

Dear Mehrdad Thank you very much for sharing your positive five star feedback!We are delighted to hear that you found our staff friendly and helpful. Our team strives to provide excellent service to all our guests, and it is always rewarding to receive such positive feedback.We also appreciate your mention of our convenient location near the tram station, which allows easy access to the airport and city center. We understand how important it is for our guests to have convenient transportation options during their stay.We hope to have the occasion to welcome you back.Best wishes,Florian Kretzschmar, General Manager

Dear Sir,Please accept our sincere thanks for this kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to see you again in the future.Kind regards,Monica Moya Amengual, Front office Manager

Dear Mr Abid,We appreciate the time you took to provide this review.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager.We hope to welcome you back on another occasion. Best wishes,Monica Moya Amengual, Front office Manager

Dear Sir,Thank you for sharing your feedback about your recent experience.We are delighted to know that you appreciated our convenient location. Our hotel's proximity to the tram stop indeed makes it easy for our guests to access the airport and city center.We hope to welcome you back. Best wishes,Monica Moya Amengual, Front office Manager