Lobby

Reviews of Best Western Plus York Hotel & Conference Center

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 473 out of 1006 reviews" "
Rating 8 - Good. 322 out of 1006 reviews" "
Rating 6 - Okay. 125 out of 1006 reviews" "
Rating 4 - Poor. 53 out of 1006 reviews" "
Rating 2 - Terrible. 33 out of 1006 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Taylor

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The Applebees inside was nice to not have to leave after traveling, the property is definitely in need of repairs, the cracks in walls, light fixtures were visibly dirty around the bases, shower wasn’t great. Beds weren’t terrible and appeared to be cleaned and made well and the rooms were quiet. All in all it wasn’t a bad place but could use some repairs and upgrades.
Stayed 1 night in Mar 2024

8/10 Good

Brian

Travelled with partner
A very nice motel to stay at after a long day traveling. Nice to have Applebees in the facility. Beds were good and everything very clean.
Stayed 1 night in Mar 2024
Response from Front desk manager on 25 Mar 2024
Thank you for staying with us at Best Western Plus in York. Have a great day.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk manager on 23 Mar 2024
Thank you for staying with Best Western Plus in York. Have a great day

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk manager on 19 Mar 2024
Thank you for staying with us at Best Western Plus in York. Have a wonderful day.

6/10 Okay

Roberto

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk manager on 9 Mar 2024
Thank you for staying with us! Safe travels.

6/10 Okay

Ken

Liked: Cleanliness, staff & service
Sink in bath room drain not working -
Stayed 1 night in Feb 2024
Response from Front desk manager on 1 Mar 2024
Thank you for letting us know and for staying with us. We will make sure to fix the problem.

2/10 Terrible

doug

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately at 3am i had to pack my bags and leave the room. From. 11:30 to 3am I experienced several welts on my back, neck, and arm while i was laying in bed. I packed up my things and the front desk gave me a new room. They were very apologetic. Once I layed down in the new room i didn't get anymore welts and was able to sleep. Everything else about the stay was satisfactory.
Stayed 1 night in Feb 2024
Response from Becca on 22 Feb 2024
Doug,I apologize for the inconvenience during your stay. I hope you will give us a chance, in the future, to provide you with a superior experience!

6/10 Okay

Nancy

Liked: Staff & service
Nice that they are connected to Applebees.. very convenient. We had a pet friendly room very conveniently located near to exits. But it needs some TLC. The drapes were falling off the window, the bathroom door was peeling apart and paint dripping down baseboards to the floor. Overall the room was clean and ok.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 10 Feb 2024
Thank you for staying with us! We appreciate the review and look forward to our renovations that will begin this month.

8/10 Good

Judith

Stayed 1 night in Feb 2024
Response from Front desk manager on 21 Mar 2024
Thank you for staying with us at Best Western Plus in York. Have a great day.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were fantastic! The room was quiet and the bed was comfortable. Perfect stop with access to Applebees attached to the lobby. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Becca on 3 Feb 2024
We appreciate all feedback. We hope you enjoyed your stay, and we hope to welcome you again, soon!

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place great having Applebee’s inside
Stayed 1 night in Jan 2024
Response from Front desk manager on 30 Jan 2024
Thank you for staying with us at Best Western Plus-York. Have a wonderful day.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Older property
Stayed 1 night in Jan 2024
Response from Front desk Manager on 29 Jan 2024
Thank you for staying with us. We are excited to start our renovations in March.

10/10 Excellent

Janie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff!
Stayed 1 night in Dec 2023
Response from becca on 14 Jan 2024
We hope you enjoyed your stay with us, here at Best Western Plus! Thank you!

10/10 Excellent

Ma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goof
Stayed 1 night in Jan 2024
Response from Becca on 10 Jan 2024
Thank you for staying with us! We hope you enjoyed your stay, and we hope to welcome you again soon!

6/10 Okay

Joyce

Stayed 3 nights in Dec 2023
Response from Becca on 26 Jan 2024
Thank you for staying with us at Best Western Plus! We hope you enjoyed your stay, and hope to welcome you again soon.

6/10 Okay

Blake, Winnipeg

Travelled with family
Liked: Staff & service
Staff, beds and breakfast were great. Rooms worn and not well cleaned
Stayed 1 night in Dec 2023
Response from Becca on 29 Dec 2023
Thank you for staying with us at Best Western Plus. We are getting renovations done at the beginning of the year. We hope you will come stay with us again soon!

6/10 Okay

Kerry

Stayed 1 night in Dec 2023
Response from Becca on 30 Dec 2023
Thank you for the review. We appreciate all feedback. We hope you enjoyed your stay, and we hope to welcome you again soon!

6/10 Okay

SCOTT

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property was worn and very dated. Bed was comfortable breakfast was good and hot
Stayed 1 night in Dec 2023
Response from Becca on 29 Dec 2023
Thank you for staying with us at Best Western Plus. We appreciate all feedback. We are getting renovations done at the beginning of the year. We hope you will come stay with us again soon!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service
The staff was amazingly friendly and helpful.
Stayed 1 night in Dec 2023
Response from Becca on 24 Dec 2023
Thank you for the response, and feedback! We hope you enjoyed your stay, and hope you will come stay with us again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Becca on 24 Dec 2023
We appreciate the wonderful rating! We hope you enjoyed your stay, and hope you will come stay with us again soon!

10/10 Excellent

Lori

Travelled with pets, Travelled with partner
Liked: Amenities
Excellent grassy area for dogs! Great free breakfast and it was nice having an Applebees right in the hotel.
Stayed 1 night in Dec 2023
Response from Becca on 23 Dec 2023
We hope you enjoyed your stay! And we hope you will come stay with us again soon! Thank you for the review!

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenna on 20 Dec 2023
Thank you for choosing BWP and safe travels. Merry Christmas.

4/10 Poor

VICKI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
York
Not clean. Needs updating. For the price they charge is way over priced.
Stayed 1 night in Dec 2023
Response from Jenna on 20 Dec 2023
Thank you for choosing BWP, we are currently renovating. Have safe travels and Merry Christmas.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Becca on 23 Dec 2023
Thank you for the review. We hope you enjoyed your stay, and hope we can welcome you again soon!

4/10 Poor

Julia

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Becca on 23 Dec 2023
We hope you will give us a chance, to help give you a superior stay. Come stay with us again soon!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk manager on 17 Dec 2023
Thank you for staying with us! Safe travels and have a wonderful day.

6/10 Okay

Judith

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was great. The room itself was ok. I realize they say their property was being renovated. But the room had only one coffee and the pot didn’t work right. The bed was NOT comfortable. Loved that there was Applebees there and that was good.
Stayed 1 night in Dec 2023
Response from Becca on 15 Dec 2023
Judith, We are sorry if the stay was not up to your standards. Renovations will be beginning at the beginning of the year. We hope you will come stay with us again soon, and hopefully we can give you a superior stay!

8/10 Good

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
All wooden furniture looked like it had
Stayed 1 night in Dec 2023
Response from Front desk manager on 12 Dec 2023
Thank you for staying with us!

8/10 Good

Dariusz

Stayed 1 night in Dec 2023
Response from Becca on 10 Dec 2023
We appreciate all feedback, thank you for staying with us! We hope you will come stay with us again soon.

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk ladies were exceptional! Very friendly and helpful. Breakfast was great!
Stayed 1 night in Dec 2023
Response from Front desk manager on 8 Dec 2023
Thank you for staying with us. It is appreciated

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front desk manager on 8 Dec 2023
Thank you for staying with us. It is appreciated.

8/10 Good

Michelle

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Was a nice stay while visiting family. Having an Applebee’s in the hotel was convenient. My first night was chilly, as the heater wasn’t working, but the staff was quick and got me a different room.
Stayed 5 nights in Nov 2023
Response from DIANE on 3 Dec 2023
SAFE TRAVELS

10/10 Excellent

Brian

Business traveller
Perfect
Stayed 2 nights in Nov 2023
Response from DIANE on 3 Dec 2023
SAFE TRAVELS

10/10 Excellent

Bernita, Sioux Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful at the check in!
Stayed 1 night in Nov 2023
Response from Front desk manager on 28 Nov 2023
Thank you for staying with us. We appreciate it.

10/10 Excellent

Jerryl

Stayed 1 night in Nov 2023
Response from Front desk manager on 17 Dec 2023
Thank you for staying with us at Best Western Plus in York. It is appreciated.

4/10 Poor

Julie

Disliked: Cleanliness, amenities, property conditions & facilities
The room was old, not updated. No door on the closet just a curtain. Furniture was stained and old. As a Travel Agent I would never recommend this property to client's.
Stayed 1 night in Nov 2023
Response from front desk on 28 Nov 2023
Thank you for staying with us! Have a great day.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite. Comfortable bed.
Stayed 1 night in Nov 2023
Response from Front desk manager on 27 Nov 2023
Thank you for staying with us!

8/10 Good

sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction going on made it hard to get into.
Stayed 1 night in Nov 2023
Response from Front desk manager on 19 Nov 2023
Thank you for staying with us. We apologize for all of the construction on the roads. It does make it hard.

10/10 Excellent

Chris A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nay on 16 Nov 2023
Dear Guest,Thank You For Your perfect Score!We appreciate all feedback we receive from all Guest!I will pass your Feedback to all our staff.We look forward to welcoming you again!!!!BW Team

10/10 Excellent

Jacqueline

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice grassy area around hotel for dogs!!! Awesome to have Applebees in the hotel so I did not need to call food delivery or get back in car again after a long day of driving.
Stayed 1 night in Nov 2023
Response from Front desk manager on 13 Nov 2023
Thank you for staying with us! Have a great day.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front desk clerk on 12 Nov 2023
Thank you for staying with us! Have a great day.

2/10 Terrible

Sergio

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from . on 10 Nov 2023
We are sorry that your expectations were not met during this stay. We are having renovations done at the end of the year. Our staff is here to help you, and here to make your stay better. We hope you will come stay with us again soon!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Becca on 2 Nov 2023
Thank you for leaving us a review! We appreciate all reviews and feed back. We hope you enjoyed your stay, and hope that you will come stay with us again soon!

10/10 Excellent

Dan

Stayed 1 night in Oct 2023
Response from Front desk manager on 27 Nov 2023
Thank you for staying with us!

10/10 Excellent

Robert, Shermans Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was grate for us, and having a Applebee's in the hotel was a big plus. We would stay there again.
Stayed 1 night in Oct 2023
Response from Diane- front desk manager on 30 Oct 2023
Thank you for staying with us! Have a great day!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 weeks, great value!
Lovely 2 week stay, pool was great. Breakfast was everything we needed, really appreciate the greek yogurt.
Stayed 3 nights in Oct 2023
Response from Diane-front desk manager on 30 Oct 2023
Thank you for staying with us! Have a great day.

10/10 Excellent

Jeremy

Stayed 2 nights in Oct 2023
Response from Front desk manager on 19 Nov 2023
Thank you for staying with us!

10/10 Excellent

Kenneth

Stayed 1 night in Oct 2023
Response from Becca on 16 Nov 2023
Kenneth,Thank you for staying with us! We appreciate all feedback, and we hope you will come stay with us again!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from .. on 25 Oct 2023
We appreciate all feedback! Thank you, and we hope you will come stay with us again soon!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It’s hard to find a quiet room in this hotel. Never ending traffic due to nearby interstate and US highways. On top of that, there’s an Applebees restaurant located inside the hotel, which adds to car and pedestrian traffic. Rooms are mediocre, it’s hard to block bright lights from outside, air conditioning units are flaky. Some front desk folks and other staff were very friendly and helpful, others not at all. We would not choose to stay there again.
Stayed 3 nights in Oct 2023
Response from Becca on 24 Oct 2023
We are sorry that your expectations were not met during this stay. We are having renovations done at the end of the year. Our staff is here to help you, and here to make your stay better. We hope you will come stay with us again soon!