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Ample FREE parking , please don’t start charging it’s rude , very helpful staff , there was no Guinness at the bar , so they specifically went to to cellar to get a can (bit bizarrely that they only brought one can up , was tempted to order a second can , just for fun )
Nigel
Stayed 1 night in Feb 2024
Response from Ahmet Donmez on 19 Feb 2024
Dear Nigel,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager
I travel a lot for work and have to say this is one of the nicest hotels I've used in quite a while. This was a family trip with 2 adults and 2 children (1.5 & 4 y)
The staff were fantastic with both the kids and adults.
There was a kids activty room and kids activity sheets given to us on check in which was a nice touch and the kids loved the stickers.
The 2 double beds were fine for us all to get into and the supplied crib also safe and cosy for the baby. Only slight gripe was only 4 little milks for the family although again reception got us extras.
The pool was good for adults and kids, although there is no family changing room which made it slighly hard for us to all get changed this was only a minor inconvenience.
Breakfast plentyful and a wide range for all tastes, also bonus points for a having a wide range of alternatives milks and GF options too.
Checkin and checkout were smooth with no issues.
The hotel is well looked after, as are the grounds but the real gem is the staff which were excellent!
Russell
Stayed 1 night in Dec 2023
Response from Ahmet on 18 Jan 2024
Dear RussellWe are delighted to receive your fantastic review of Hilton Puckrup Hall.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Ahmet DonmezGeneral Manager
Dear Anthony,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager
6/10 Okay
Ellie
12 Dec 2023
Ellie
Stayed 1 night in Dec 2023
Response from Ahmet on 18 Jan 2024
Dear Ellie,Thank you for leaving a rating for your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologise on behalf of my entire team. Kind Regards, Ahmet DonmezGeneral Manager
10/10 Excellent
Christine
27 Nov 2023
Christine
Stayed 1 night in Nov 2023
Response from Ahmet on 18 Jan 2024
Dear Christine,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager
10/10 Excellent
Elizabeth
24 Nov 2023
Elizabeth
Stayed 1 night in Nov 2023
Response from Ahmet on 18 Jan 2024
Dear ElizabethThank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager
I wanted a place to pray before leaving a conference and staff gave me a free late checkout so that I can do my afternoon prayers. Great service and thank you
Sheikh
Stayed 1 night in Nov 2023
Response from Ahmet on 18 Jan 2024
Dear Sheikh,It was a great pleasure to have you stay with us. Thank you for taking the time to write such a lovely review. Our team is committed to providing high-quality customer service, and to always exceed your expectations. Thank you for recognise our team members, they will be delighted to hear your kind words. We all hope to have the pleasure of welcoming you back in the future. Thank you for choosing to stay at Hilton Puckrup Hall.Kind regardsAhmet DonmezGeneral Manager
Dear Ryan,We are delighted to receive your fantastic review of Hilton Puckrup Hall.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Ahmet DonmezGeneral Manager
8/10 Good
Neil
20 Nov 2023
Neil
Stayed 2 nights in Nov 2023
Response from Ahmet on 18 Jan 2024
Dear Neil,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager
Excellent hotel. Staff friendly and welcoming, fabulous building. However whilst quality and variety of breakfast food was excellent unfortunately the “hot” breakfast items were only warm. It would have helped in the plates had been warm too,
Sunday night stay and it was very quiet. Breakfast was excellent value.
Only disappointed was the cleanliness was a bit poor with cobwebs in the bedroom and more in the bathroom which were all to visible and had clearly been there for some time.
The reception staff were very welcoming and efficient. The room was well appointed although there was no heating on this chilly evening. This was quickly attended too after one call to reception, who provided a good portable heater. The dinner in the dinning room was first class, as was the breakfast.
Staff very friendly, Beth that checked us in was extremely friendly and helpful and even gave us a card and bottle of Prosecco when I told her it was our 25th wedding anniversary! Such a lovely gesture.
Room was spacious although could do with updating
The hotel stay was good. Service good.
Restaurant menu no longer as good as before. Very limited options, also vegetarian option and mocktails.not many healthy options on menus.
There was a lot missing and we had to ask for it. We travelled as a couple but found only one pair or sleepers, one shower cup.
Toilet paper was missing, tissue box had only 6 tissues nd we had to ask for replacement. The room was serviced at 20h on our first day nd we had to request it twice!!
The staff however was extremely nice nd always ready to help
Receptionist at check-in looked like he needed a good wash and was scruffy.
We went out for the day and returned at 16.45hrs and the room had not been touched Receptionist reckoned they had problems with housekeeping. The
Rooms are looking dated and in need of a refresh.
On a positive note the public areas are very nice with good service in the restaurant and a very good breakfast
Reception staff on arrival were excellent. Kids pack was gratefully received.
Our room was dirty, the carpet had not been vacuumed, it was stained and there were sweet wrappers.The room also felt really dated, and the sofa bed had not been made up.
The pool area and changing rooms were also dirty and looked tired (used tissues and dead insects around the pool, doors missing from cubicles in the changing rooms.
Food in the bar was average and overpriced. Tiny bowl of soup, roasted garlic flatbread was basically two pieces of buttered toast.
Didn't bother with breakfast which was included with our room rate.
Verified traveller
Stayed 1 night in Jun 2023
4/10 Poor
Anthony
Travelled with family and small children
3 Jun 2023
Disliked: Staff & service
Not enough staff to deal with customers, resulting in lots of delays.
Our room had very dated decor and was extremely humid upon arrival, opened the window to see all the rubbish bins and load in area. It smelled very badly, so we had to close the window immediately and suffer the humidity.
That night, went to dinner with my kids. Pizza was £19. Pizza!!!
Woken in the morning at 6am by the arrival of trucks unloading. Even with the windows closed, loud.
Very much looked forward to leaving...
We had a fantastic overnight stay here. The staff were so friendly on arrival and departure. The hotel was lovely and peaceful and my little boy, who is 8, was definitely considered by the reception staff and also the staff working around the grounds, making recommendations to keep him amused and occupied. A great hotel that we will definitely visit again and again!
nice hotel, room clean and spacious, mainproblem was constannt slamming of doors until midnight impossible to sleep then majot noise again at 7 in the morning some sort of machinery ? so not the best nights sleep. also visited the bar and the service from the barman was shocking, both of which is a shame otherwise a higher score
Lovely location , beautiful gardens .
Staff very friendly and helpful.
Our room was very outdated and needs modernising.
Changing area and pool
Itself tired and could do with updating and being a bit cleaner.
The breakfast was great, Plenty of choice for hot and cold options.
Fresh fruits and croissants.
A little care and attention would really bring this hotel up to date.
Our room
Looked over the golf course which was very nice.