Good morning KThank you for your review.I personally approve or decline all cancellation requests, and I can guarantee you that no letter from your doctor was received by the Hotel. Had this been the case, we would have granted this, but the only request we received was through this booking platform which stated 'Surgery'. Since Covid, we have had to implement two different rate types for our bookings - refundable (where the rates are slightly higher but you can cancel at any time) and non-refundable (where the rates are lower but bookings cannot be canceled). You booked on the non-refundable rates, so I am sure you can understand why, given the above very limited reason for cancellation, we did not approve this.I am sorry your friends didnt enjoy the Hotel - we are fortunate to be a very well located Hotel with fantastic staff who provide great service, and this is testament in our other reviews. My suggestion to guests is always to book direct with Hotels, because as soon as you cut out the middle man like these booking sites, you get personal attention, and I am sure we then would have received your doctors letter directly from you.I wish you luck and all the best with recovery from your surgery.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon JocelyneThank you so much for your review.We are delighted to hear you enjoyed your stay with us, and that you found the hotel to be so well located and clean.We are also delighted to hear that you wished you could have stayed longer.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon DenisThank you so much for your review.We are delighted to hear you enjoyed your stay with us, and that you found the staff to be so wonderful and the views so good.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon TysonThank you for your review.We are delighted to hear you had such a good stay with us and that you found our staff to be so friendly and helpful.We hope to welcome you back soon again.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon DhevandrenThank you for your lovely review.We are delighted to hear you had such a wonderful experience with us, and that you found the hotel to be so well located.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning JacquesThank you so much for your rating received.We are delighted to hear you enjoyed your stay with us, and we hope to welcome you back to the Hotel again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning MattheusThank you so much for your rating received. We are delighted that you enjoyed your stay with us.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning StephenThank you for your review.We are glad to hear you enjoyed your stay.We hope to welcome you back to us again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon BridgitteThank you so much for your review and for letting us know how your stay was.We are so glad you enjoyed the breakfast on offer as well as the location.We are also delighted to hear you enjoyed the renovations we have done.We look forward to welcoming you back to the hotel again soon for another lovely stay.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon AndrewWe are sorry that you had this experience.Our whole hotel is non smoking but sometimes guests do not adhere to this. We would have been happy to move you to an alternative room.We do not have a restaurant in the Hotel - there are over 40 restarants within a 500m radius of the hotel, and we simply cannot compete with their offering. We also find that most guests stay with us due to our location and the proximity to town, allowing them to easily explore the area.We hope you have had a safe trip onwards.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon LaurenThank you for your rating received.We are delghted that you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the WIndsor Team

Good afternoon JThank you so much for your rating received.We are delighted you enjoyed your stay with us.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning WilliamThank you for your rating received.We are delighted you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning David PierreThank you for your rating received.We are delighted you enjoyed your stay with us, and we hope to welcome you back again soon for another great stay and more memories.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon LoreneThank you for your review. We are delighted to hear you enjoyed your stay with us.We hope you have a safe trip onwards, and we can welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning CarloThank you for your review.We are glad you enjoyed your stay and found the view and location of the hotel to be so good.As discussed during your stay, the Tourism Grading Council does not require a three star hotel to provide bottled water. It is however available for purchase from our bar.We are sorry you did not enjoy the coffee on offer.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon MuhammadThank you for your review. We are glad to hear you enjoyed your stay. I am sorry you found our breakfast team to not be professional, we have addressed this with them.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon JoanThank you for your rating received.We are glad you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon LaurieThank you for your rating received.We are glad you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning JuanThank you for your review.We are glad you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,Madeleine

Good morning AnonymousThank you for your review and for letting us know how your stay was.We hope you have enjoyed your trip onwards, and we look forward to welcoming you back soon.kind regards,Madeleine

Good afternoon Elizabeth Thank you for your review and for letting us know how your stay was. We are delighted to hear you had a good stay with us. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good afternoon David Thank you for your review and for letting us know how your stay was. We are delighted to hear you enjoyed your time with us, and we hope to welcome you back soon. Kind regards Madeleine On Behalf of The Windsor Team

Good morning Richard Thank you for your review. We are delighted you had a good stay with us. We hope to welcome you back soon. Kind regards, Madeleine

Good morning Russell Thank you for your rating received. We are delighted to hear you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good morning James Thank you for your review. We are glad to hear you enjoyed your stay and found the hotel to be well located. We are also delighted that you enjoyed the pictures in the hotel. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good morning Junovan Thank you for your review. We are delighted that we were able to give you an upgrade. Thank you for being so kind in accepting it. We hope to welcome you back soon. Kind regards, Madeleine

Thank you for your review. We are glad you enjoyed your stay. Travel safely, and we hope to see you again soon. Kind regards, Madeleine On Behalf of the Windsor Team

Thank you for your review. We are sorry we didnt meet your standards. Kind regards, Madeleine

Good afternoon Tara Thank you for your review. We are delighted to hear you enjoyed your stay with us and found it to be so good. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good afternoon David Thank you for your review. On Consumption rules under Lockdown Level 3 dictate that we need to stop serving alcohol at 8pm, so that the on consumption premises can close by 9pm and staff are home by 10pm. Our Staff were following the rules by stopping the sale of liquor from 8pm onwards. Unfortunately we are not able to bend the rules, as the fallout from that can be quite severe and includes large fines and possible closure. Now that curfew is later by an hour, we are able to sell alcohol till 9pm. Thank you! Kind regards, Madeleine

Good afternoon Andre Thank you for your review and the lovely photos. We are delighted to hear you enjoyed your stay with us and that you found the hotel to be so good. We hope to welcome you back to the Hotel again soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good morning Denzil Thank you for your rating. We are delighted that you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Madeleine

Good morning Thank you for your review. We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon! Kind regards, Madeleine

Good afternoon Jaco Thank you for your rating received. We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Madeleine

Good morning David Pierre Thank you so much for your review and for letting us know how your stay was. We are delighted to hear you enjoyed it and that you found the hotel to be well run & good value for money. We are also very happy to hear you found the hotel to be well located. We look forward to welcoming you back soon! Kind regards, Madeleine On Behalf of the Windsor Team

Good morning Ilse Thank you for your review. We are delighted to hear you enjoyed your stay and found the service to be so great and the location so wonderful. We hope to welcome you back to the Hotel again soon. Kind regards, Madeleine On Behalf of the Windsor Team

Thank you for choosing to stay at the Windsor Hotel! We enjoyed having you and your family with us and we hope to welcome you back in the not too distant future. Warm wishes, Birgitta and Team

Good morning Kim Thank you so much for your review and for letting us know how your stay was. We are delighted to hear you had a good stay, and we hope to welcome you back to the Windsor Hotel again soon! Kind regards, Madeleine

Good morning Leon Thank you for your review. We are sorry to hear you felt the hotel needs upgrading, especially since we went to great efforts to upgrade everything between 2017 and 2019. We have paid careful attention to not over-commercialise the hotel, and keep our areas quaint but updated, paying homage to our history and heritage. If there is anything specific you think we should pay attention to, please let us know. Thank you! Kind regards, Madeleine

Good morning Sarel Thank you for your review and for letting us know how your stay was. We hope you are able to return to us for another lovely stay soon! Kind regards, Madeleine On Behalf of the Windsor Team

Good morning Anonymous Thank you so much for your review received. We are delighted to hear you enjoyed your time with us, and that you found the hotel to be so conveniently located and that you enjoyed the rooms so much. We are also very happy to hear that your interactions with our staff were so great, and we sincerely hope to welcome you back to the Hotel again soon for another lovely stay! Kind regards, Madeleine On Behalf of the Windsor Team

Good afternoon Hennie Thank you for your review. We have taken note of your comment, and have had a plumber to take a look at this. We are still trying to detect the problem, as we have been unable to find it, however the room has been placed on out of order until further notice. We are delighted to hear you enjoyed the rest of your trip. We hope to welcome you back again soon! Kind regards, Madeleine On Behalf of the Windsor Team

Thank you for your rating received. We are glad you enjoyed your time with us and we hope to welcome you back to the Hotel again soon! Kind regards, Madeleine On Behalf of the Windsor Team

Good morning Peter Thank you so much for your review and for taking the time to let us know how your stay was. We are delighted to hear you enjoyed your time with us and we are very happy to hear that you were able to enjoy the sea views as well as the immediate vicinity. We hope to welcome you back to the Windsor Hotel again soon! Kind regards, Madeleine

Good morning Steve Thank you so much for your review and for letting us know how your stay was. We are delighted to hear you enjoyed your time with us, and that you found the views from the hotel to be so wonderful, and that you enjoyed breakfast so much. We are also very happy to hear your interactions with our staff were so positive. Our Sea View Rooms are our most popular rooms, and when guests see the views from these rooms, they are all in agreement that it is worth the extra money. We hope that next time we can welcome you into one of these rooms! We hope you have a lovely trip further, and wish you safe travels! Kind regards, Madeleine On Behalf of the Windsor Team