Breakfast, lunch, dinner served; British cuisine
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Reviews of DoubleTree by Hilton Hotel Leeds City Centre

4 out of 5
DoubleTree by Hilton Hotel Leeds City Centre
Granary Wharf, 2 Wharf Approach, Leeds, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 661 out of 1002 reviews" "
Rating 8 - Good. 243 out of 1002 reviews" "
Rating 6 - Okay. 55 out of 1002 reviews" "
Rating 4 - Poor. 26 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Will

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for all the delights of Leeds.
Stayed 1 night in Apr 2024

10/10 Excellent

Mel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Fom on 24 Apr 2024
Dear Mel,Thank you foe sharing your great feedback and review score. Look forward to welcoming you back vert soon

10/10 Excellent

Annabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff were incredibly friendly and helpful. Check-in and check-out were easy and quick. There were good options at breakfast. The location was beautiful and quiet, but very near to the city centre and easily walkable.
Stayed 1 night in Apr 2024
Response from Reception Manager on 21 Apr 2024
Dear Annabel, Thank you very much for your lovely review and comments. We look forward to your next visit!Kind regards.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Straightforward decent quality hotel
Stayed 1 night in Apr 2024
Response from Fom on 20 Apr 2024
Thank you Christopher for feedback. We look forward to welcoming you back very soon

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Fom on 20 Apr 2024
Dear Lloyd,Thank you for sharing your amazing review score. Look forward to welcoming you back very soon

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member from Front Desk, Concierge, Restaurant, Bar were very responsive and courteous. Great location, clean, comfortable, great amenities - It was a marvelous stay!
Stayed 3 nights in Apr 2024
Response from Reception Manager on 18 Apr 2024
Dear Michele, Thank you very much for your comments and feedback; we are thrilled to read you enjoyed your stay with us and look forward to welcoming you back in!Kind regards.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Reception Manager on 11 Apr 2024
Dear Leon, Thank you for your feedback. We are glad to read you have a pleasant stay. Please, come back soon!Kind regards.

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from Reception Manager on 21 Apr 2024
Dear Sarah, Thank you so much for your amazing review. We look forward to welcoming you back in!Kind regards.

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception and guest services staff very welcoming, kind and helpful. Bedroom was clean and comfy. Location was ideal, close to the train station and within walking distance from restaurants, bars and shops.
Stayed 1 night in Mar 2024
Response from FOM on 24 Mar 2024
Dear Alice,Thank you for sharing your great review and feedback score. We look forward to welcoming you back very soon

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great service
Stayed 1 night in Mar 2024
Response from FOM on 17 Mar 2024
Dear Clive,Thank you for you amazing review score. Look forward to welcoming you back very soon

10/10 Excellent

Mir

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from FOM on 17 Mar 2024
Dear Mir,Thank you for your amazing review and feedback score. Look forward to welcoming you back very soon

2/10 Terrible

Bethany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had to check out the early hours of the morning it’s room was absolutely freezing no heating or nothing
Stayed 1 night in Feb 2024
Response from FOM on 26 Feb 2024
Dear Bethany,Thank you for taking the time to share feedback following your recent stay. I am disappointed that you did not enjoy your visit and left early. We hope to welcome you back to hotel the future

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, contemporary design. Friendly staff
Stayed 1 night in Feb 2024
Response from FOM on 21 Feb 2024
Hi Jonathan,Thank you for sharing your review and great feedback score. Look forward to welcoming you back very soon

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Really like the rooms, very comfortable and clean. Nice and quiet considering it’s next to the train station
Stayed 1 night in Feb 2024
Response from FOM on 15 Feb 2024
Hey Isabelle,Thank you for sharing your review and great feedback score. Hope to welcome you back very soon

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from FOM on 14 Feb 2024
Dear Stephen,Thank you for sharing your review. All reviews are very important to us and allow us to make improvements. Look forward to welcoming you back very soon

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was fine, however the breakfast was really poor and not worth the money. Went the second morning in town to a small cafe for the same price and had a wonderful breakfast. Really must do better than the tasteless overcooked breakfast on offer. Not even the pastries were any good. Shame
Stayed 2 nights in Feb 2024
Response from FOM on 14 Feb 2024
Dear Steven,Thank you for sharing your valuable feedback. It is very important to us and allows us to improve the service that we provide

6/10 Okay

Jaspal

Liked: Staff & service
Disliked: Property conditions & facilities
I would’ve preferred to be in a room where there was a TV, plus I was in a disabled room which I wasn’t happy about
Stayed 1 night in Feb 2024
Response from FOM on 15 Feb 2024
Dear Jaspel,Thank you for sharing feedback following your most recent stay. Your feedback is important to us and allows us to make improvements to the service we offer

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, great location. Loved the Hilton breakfast good value for £10 pre booked.
Stayed 1 night in Jan 2024
Response from FOM on 14 Feb 2024
Dear Louise,Thank you for sharing your great review and feedback score. Look forward to welcoming you back very soon

8/10 Good

Jagmel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is very expensive and not included (ie no Free parking) The hotel roof top bar is very good and can see the city from there. Shopping and town within 10 to 15 walking distance. nice view of the canal
Stayed 1 night in Jan 2024
Response from FOM on 15 Feb 2024
Dear Jagmel,Thank you for sharing your valuable feedback. All feedback is very important to us and allows the hotel to make changes to the service we provide. Look forward to welcoming you back very soon

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the things, in my opinion, that this hotel chain is consistent at is disappointing customers. This was my third stay at a Double Tree and at each one I don't see customer service, i see them looking at you in terms of how much they think you will spend. This hotel is no different. Yes you have to visit the Sky Bar, but this is where your problems start. We ordered 2 large glasses of wine at £14.30 a glass. So, the bill was £31.90. I then discover that a server brought 2 glasses of iced water which we didn’t order, didn’t want and didn’t drink. The red wine was disgusting and tasted like it had been in an opened bottle for weeks. When i complained everyone was "sorry to hear that sir" but nobody did anything until i spoke to the security person who brought the var manager. She was "sorry to hear that" and offered drinks vouchers which would be delivered to an undefined place. We went downstairs to the Lock Bar where a superb member of staff, Ivan, rescued our evening with his exceptional service which revolved around his dry humour which kept us in chuckles. Then as we were heading for bed at 19.45 pm, reception said there were some drinks vouchers for us. They tried to phone us in our room but nobody answered. Like we were going to be in our room! I asked why they didn’t phone my mobile or send me an email. This was clearly beyond their capability. So, our experience in the Sky Bar was tantamount to theft. If you use it, prepare to get fitted up .
Stayed 1 night in Jan 2024
Response from FOM on 15 Feb 2024
Dear Peter,Thank you for taking the time to share feedback on your recent stay. I am disappointed to read that your did not enjoy your stay and hope that you will return in the future. Your feedback is very important to us and allows us to make changes to improve the service we offer

8/10 Good

Justin

Stayed 1 night in Jan 2024
Response from FOM on 26 Jan 2024
Hi Justin,Thank you for sharing your feedback. Look forward to welcoming you back very soon

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was spot on. The check in and the room was overlooking the canal and spotless clean.
Stayed 1 night in Jan 2024
Response from FOM on 26 Jan 2024
Hi Lynda,Thank you for sharing your amazing feedback and review score. Look forward to welcoming you back very soon

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FOM on 26 Jan 2024
Hi Julian,Thank you for sharing your amazing feedback score. Look forward to welcoming you back very soon

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FOM on 26 Jan 2024
Thank you Fiona for sharing your amazing 10/10 feedback score. Look forward to welcoming you back very soon

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on 26 Jan 2024
Hi Katherine,Thank your for sharing you amazing feedback score. Look forward to welcoming you back very soon

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
.
Stayed 1 night in Jan 2024
Response from FOM on 26 Jan 2024
Thank you for sharing your valuable feedback score. Look forward to welcoming you back very soon

10/10 Excellent

Corry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless stay
Stayed for an 'Afternoon tea with Bubbles'. Staff were pleased and attentive, room great size, bed comfy. Very clean bathroom with powerful shower. Faultless
Stayed 1 night in Jan 2024
Response from FOM on 26 Jan 2024
Thank you Corry for your amazing feedback and review score. Look forward to welcoming you back very soon

8/10 Good

Martyn

Stayed 1 night in Jan 2024
Response from FOM on 26 Jan 2024
Dear Martyn,Thank you for sharing your review score. Look forward to welcoming you back very soon

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on 26 Jan 2024
Thank you Jonathan for you amazing feedback score. Look forward to welcoming you back very soon

10/10 Excellent

Eve

Stayed 1 night in Jan 2024
Response from FOM on 26 Jan 2024
Thank you Eve for sharing your amazing feedback score. Look forward to welcoming you back very soon

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great stay, had brunch in the SkyLounge and stayed one night. Room was clean, tidy and had everything we needed. Rubbish pillows though.
Stayed 1 night in Dec 2023
Response from FOM on 26 Jan 2024
Dear Nicola,Thank you for sharing your feedback and great review score. Look forward to welcoming you back very soon

10/10 Excellent

Ayshah

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean rooms
Stayed 2 nights in Jan 2024
Response from FOM on 26 Jan 2024
Dear Ayshah,Thank you for your amazing feedback score. Hope to see you again very soon

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on 26 Jan 2024
Dear Alex,Great to read that you enjoyed your stay. Look forward to welcoming you back very soon

10/10 Excellent

Luthfa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at a great hotel. Breakfast was amazing?
Stayed 1 night in Dec 2023
Response from FOM on 15 Feb 2024
Dear Luthfa,Thank you for your amazing review and feedback score. We are pleased to read that you enjoyed your stay. Look forward to welcoming you back very soon

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Lovely hotel stayed over the new year. Breakfast was amazing.
Stayed 4 nights in Dec 2023
Response from FOM on 7 Jan 2024
Thank you Diane for your amazing review and feedback score. Look forward to seeing you again very soon

8/10 Good

Arlette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FOM on 3 Jan 2024
Dear Arlette,Thank you for sharing your great feedback. Look forward to welcoming you back very soon

8/10 Good

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from FOM on 5 Jan 2024
Dear Michelle,Thank you for sharing you feedback following your recent stay. Look forward to welcoming you back very soon

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on 5 Jan 2024
Thank you John for your review score. Look forward to welcoming you back very soon.

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on 5 Jan 2024
Dear Hannah,Thank you for sharing your feedback score. Look forward to welcoming you back very soon

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, tidy and friendly.
Great location, smooth check in and parking. Lovely friendly staff and clean tidy rooms. Oh and a lovely hot cookie on check in.
Stayed 1 night in Dec 2023
Response from FOM on 14 Feb 2024
Dear Joanne,Thank you for sharing your amazing review and feedback score. Look forward to welcoming you back very soon

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in central city location
Lovely clean hotel in a great central location. Bedroom modern and comfortable. We had lunch at the lock which was good and some drinks in the sky bar in the evening which had a great atmosphere and view over the city. We would definitely stay again.
Stayed 1 night in Dec 2023
Response from FOM on 5 Jan 2024
Dear Helen,Thank you for sharing your great review and feedback score. Look forward to welcoming you back very soon

10/10 Excellent

Craig, Ashburn

Liked: Cleanliness, staff & service, property conditions & facilities
Booked hotel to go to Elland road next day. Perfect situation as right near town centre to grab dinner and quick drive to Elland Road.
Stayed 1 night in Dec 2023
Response from FOM on 29 Dec 2023
Dear Craig,Thank you for your excellent review and feedback. Look forward to welcoming you back very soon

10/10 Excellent

Glynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay,Spotless and close to all amenities
Stayed 1 night in Dec 2023
Response from FOM on 27 Dec 2023
Dear Glynn ,Thank you for sharing your great review and feedback . Look forward to welcoming you back soon

10/10 Excellent

pauline, York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on 27 Dec 2023
Dear Pauline,Thank you for sharing your great review score. Look forward to welcoming you back vert soon

10/10 Excellent

Fidaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FOM on 27 Dec 2023
Dear Fidaa,Thank you for sharing your great review. Look forward to welcoming you back very soon

10/10 Excellent

Shripad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for a day
Stayed 1 night in Dec 2023
Response from FOM on 27 Dec 2023
Dear Shripad,Thank you for sharing your amazing review score. Hope to welcome you back very soon

4/10 Poor

Gavin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Rude Awakening!!
Having stayed on a Thursday following a works Christmas meal, we were suddenly woken by VERY loud drilling into tbe adjoining wall. In calling reception, tbe lady was unapologetic, explaining that there was renovation work being carried out in tbe next room...but it woukd only be between 9am and 5pm. I believe this shoumd have been explained when checking in, with an option for qn alternatjve room. NOT happy at all.
Stayed 1 night in Dec 2023
Response from FOM on 23 Dec 2023
Dear Gavin,Thank you for sharing your valuable feedback. Your comments are very important to us and allow the hotel to make improvements to the service we offer. We are disappointed to read that you did not enjoy your stay and hope to welcome you back in the near future Look forward to welcoming

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is excellent, nothing to dislike. Parking a little expensive, but it is in the city centre. Staff friendly and helpful. The room was clean and comfortable, with fab views. Hotel within easy walking distance of shops and restaurants etc. The area itself has a lot to offer. Highly recommended, will certainly visit again.
Stayed 1 night in Dec 2023
Response from FOM on 20 Dec 2023
Thank you you Shirley for your valuable feedback and excellent score. We look forward to welcoming you back very soon

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay at the DoubleTree by Hilton.
We stayed at the DoubleTree by Hilton overnight after going to the First Direct Arena. It was a fabulous stay! There was a warm welcome, the room was spotless with a comfortable bed. The breakfast buffet was included in our package and it was simply delicious. Thank you, definitely will be back.
Stayed 1 night in Dec 2023
Response from FOM on 20 Dec 2023
Dear Carol,Thank you for taking the time to share your fantastic review and feedback score. We look forward to welcoming you back very soon

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did the job
Effortless in and out as you would expect, room standard decent, I feel all hotels are overpriced at the moment but for what I paid compared to the others then this was good value
Stayed 1 night in Dec 2023
Response from FOM on 20 Dec 2023
Dear Christopher,Your review is very welcome and we are delighted to read that you enjoyed your stay. Look forward to welcoming you back very soon