Lobby sitting area

Reviews of Hampton Inn & Suites West Bend

2.5 out of 5
Hampton Inn & Suites West Bend
1975 S 18th Ave, West Bend, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 331 out of 512 reviews" "
Rating 8 - Good. 133 out of 512 reviews" "
Rating 6 - Okay. 36 out of 512 reviews" "
Rating 4 - Poor. 6 out of 512 reviews" "
Rating 2 - Terrible. 6 out of 512 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Thank you so much for a great review and choosing Hampton Inn West Bend WI Therese

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 27 Feb 2024
Thank you so much for a great review

2/10 Terrible

Edith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 27 Feb 2024
Thank you for the Visit!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice nice place to stay
Stayed 1 night in Dec 2023

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and everyone very considerate...
Stayed 3 nights in Dec 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The night desk clerk was helpful and friendly, and we had a good breakfast in the morning. Everything was very clean
Stayed 1 night in Nov 2023

10/10 Excellent

Weslaw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on 20 Nov 2023
Thank you for sharing your stay with us!

2/10 Terrible

Andrew w Andrews, Weare

Business traveller
Disliked: Cleanliness, property conditions & facilities
This property was absolutely gross and I will never stay there again
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Thank you for staying and sharing your feedback with us so we can learn from our guests' experiences. We appreciate the review and for choosing Hampton Inn West Bend Andrew

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, quiet, and friendly staff.
Stayed 3 nights in Aug 2023
Response from GM on 3 Nov 2023
Thank you so much for sharing your stay with us. We appreciate it a great deal Mary!

10/10 Excellent

Jane

Stayed 1 night in Oct 2023
Response from GM on 16 Oct 2023
Thank you for staying and letting us know we are doing a good job with a 10 Jane

4/10 Poor

Laura J

Stayed 2 nights in Oct 2023
Response from GM on 16 Oct 2023
Thank you for sharing your feedback with us!

10/10 Excellent

Blaise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the pet friendly suite. Nicely groundscaped. No restaurants within easy walking distance, but lots in the area. Breakfast was also very nice
Stayed 3 nights in Sep 2023
Response from GM on 20 Sept 2023
Thank you for staying and sharing your feedback with u so we can learn from our guests' experiences. We appreciate the GREAT review and for choosing Hampton Inn West Bend Blaise. Appreciate the great review!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great!
Stayed 1 night in Aug 2023
Response from GM on 3 Sept 2023
Thank you for your feedback, Deborah! Means a lot to the TEAM!

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in order Staff was friendly, rooms very clean & updated, convenient to shopping & restaurants. Free breakfast was the usual for a hotel chain, however, the coffee was excellent….usually coffee at a hotel is weak.
Stayed 2 nights in Aug 2023
Response from GM on 27 Aug 2023
Thank you for staying and sharing your feedback with u so we can learn from our guests' experiences. We appreciate the great review and choosing Hampton Inn Betty. Thank you for mentioning the staff they work very hard and love to read nice things about them!

10/10 Excellent

Tristene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed here and both times I have been blown away with the incredible staff! Everyone is very friendly, willing to help, and goes above and beyond my expectations. I am so pleased and hope this stays the case and can't wait to see how amazing the staff is the next time!
Stayed 2 nights in Aug 2023
Response from GM on 22 Aug 2023
We appreciate your business and choosing Hampton Inn West Bend!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 22 Aug 2023
Thank you for sharing your stay with us!

10/10 Excellent

KARL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GM on 19 Aug 2023
Thank you so much for a great review and choosing Hampton Inn West Bend. Means a lot to the team Karl.

10/10 Excellent

ElizaBeth

Stayed 1 night in Aug 2023
Response from GM on 17 Aug 2023
Thank you so much for a great review and choosing Hampton Inn Eliza

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 14 Aug 2023
Thank you for sharing your feedback so we can learn from our guest experiences Kara!

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great. I was even able to have other people come and swim with us that weren’t staying at the hotel. It allowed me and my girls to see more family than planned
Stayed 1 night in Jul 2023
Response from GM on 20 Jul 2023
Thank you so much for a great review. We love to see all the guest feedback so we can improve in areas needed. Thanks for choosing Hampton Inn Samantha.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I would change about check in is that the address and phone # I supply to Expedia would already be on my reservation at checkin.
Stayed 1 night in Jul 2023
Response from GM on 18 Jul 2023
Thank you for your feedback and choosing Hampton Inn. Expedia does not provide the hotels with the guest's personal information we are required to get that info at check in. Thank you!

10/10 Excellent

Angela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, clean, nice breakfast.
Stayed 2 nights in Jul 2023
Response from GM on 12 Jul 2023
We are so happy you enjoyed your stay. Thank you for choosing Hampton Inn and we hope to see you again soon. Enjoy the summer Angela!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent natural lighting in the room. Pleasant and clean
Stayed 3 nights in Jun 2023
Response from GM on 9 Jul 2023
Thank you for you kind word about your stay with us Nancy!

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, with great amenities. Clean facilities, warm pool and great breakfast, everything you could ask for. I do wish that they provided complimentary water bottles in the room.
Stayed 2 nights in Jun 2023
Response from GM on 4 Jul 2023
Thank you for choosing Hampton Inn West Bend and sharing your feedback with us. We appreciate all the feedback so we can learn from our experiences and make improvements. Thank you for given us a great review and letting us know we did a good job Taylor

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly accomodating staff.clean and quiet.
Stayed 1 night in Jul 2023
Response from GM on 4 Jul 2023
Thank you for choosing Hampton Inn West Bend and sharing your feedback with us. Thank you for given us a great review and letting us know we did a good job for our guests.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GM on 28 Jun 2023
Thank you for sharing your review with Mary!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful. We wish that the bathtub fit the shower chair.
Stayed 1 night in Jun 2023
Response from GM on 20 Jun 2023
Thank you for choosing Hampton Inn West Bend and sharing your feedback with us Margaret!

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
Loved the pool and lobby area. Beds were so hard I can barely walk today. Bathroom could be a little cleaner. Continental breakfast was absolutely horrible. I really liked that they had to-go breakfast for people. Took one but didnt look at what was inside since the Continental breakfast suppressed my appetite. I wont be returning due to the beds and breakfast.
Stayed 1 night in May 2023
Response from Assistant General Manager on 1 Jun 2023
Ashley,I am sorry that your stay with us was not pleasant. Our beds were upgraded April 2022 and the breakfast is by Hilton standards. As much as we would like to change the breakfast up every once in a while, unfortunately we are unable to do so.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!
The hotel was very nice, clean and the front desk lady was especially nice and made us feel right at home.. The bed/pillows were very comfortable. The room was a very nice size. Overall, we really enjoyed our stay and the wonderful hot breakfast as well. We will stay again if in the area.
Stayed 1 night in May 2023
Response from GM on 23 May 2023
Thank you so much for giving us a good review and letting us know the staff is doing a good job. We appreciate the feedback and look forward to seeing you again in the future Heidi!

10/10 Excellent

Patty

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very nice Hampton Inn. I enjoyed the warm pool and my husband enjoyed the delicious coffee. Our room (#429) was huge and at a great price. Would definitely stay again.
Stayed 1 night in May 2023
Response from GM on 21 May 2023
Thank you for sharing your stay with us and letting us know we are doing a good job Patty!

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in May 2023
Response from Ally- Assistant General Manager on 14 May 2023
Kyle,Thank you so much for the 5-star review. We are happy that you stay with us was great. We hope to see you again.

10/10 Excellent

Robert

Stayed 1 night in May 2023
Response from GM on 30 May 2023
Thank you for giving us a 5 out of 5 means a lot to the staff to know we are doing a good job for our guests!

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated rooms. Comfortable beds. Would stay again.
Stayed 1 night in Apr 2023
Response from GM on 24 Apr 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on 13 Apr 2023
Thank you so much for sharing your stay with us. We appreciate the great review means a lot to the team!

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Bathroom could use updating
Stayed 1 night in Apr 2023
Response from Ally Reidelbach- Assistant General Manager on 11 Apr 2023
Linda,Thank you for your feedback, we do appreciate it. Guest bathrooms will be updated winter 2023. We hope you will join us again.

10/10 Excellent

Scott

Stayed 1 night in Apr 2023
Response from Ally Reidelbach- Assistant General Manager on 11 Apr 2023
Scott,Thank you for your 10 out of 10 review, we do appreciate the feedback. We look forward to seeing you again.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on 10 Apr 2023
Thank you for staying and sharing your stay with us Tyler. Glad your had a good stay and hope to see you soon!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a wonderful experience staying here. Visiting relatives in the area. Originally prepaid for Saturday night. Things worked out so we could travel Friday. The Friday evening employee seamlessly added our 2 reservations together. Pool area was warm and open late! Beds were firm, so if you're like me, they were fantastic. If you ask my wife, they were uncomfortable. Overall, a great stay. We will be back!
Stayed 1 night in Apr 2023
Response from GM on 4 Apr 2023
Thank you for choosing Hampton Inn. We appreciate sharing your stay with us so we can learn from our guests' experiences Justin!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Assistant General Manager on 20 Mar 2023
Scott,Thank you for your feedback, we do appreciate it. I am glad you enjoyed your stay with us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Assistant General Manager on 16 Mar 2023
Hello Thomas,Thank you for your 10 out of 10 review. We look forward to seeing you again.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2023
Response from Assistant General Manager on 7 Mar 2023
Thank you for your feedback and 5 out of 5-star review.

4/10 Poor

Hailey

Stayed 2 nights in Feb 2023
Response from Assistant General Manager on 20 Feb 2023
Hailey,We are sorry to hear that your stay with us was not very pleasant.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very well maintained facility. All of the staff were courteous and friendly.
Stayed 1 night in Feb 2023
Response from Assistant General Manager on 13 Feb 2023
Barbara,Thank you so much for your kind words, we do appreciate the feedback.

10/10 Excellent

james

Stayed 1 night in Jan 2023
Response from Assistant General Manager on 7 Mar 2023
Thank you for your feedback, we do appreciate it.

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Assistant General Manager on 30 Jan 2023
Tonya,Thank you for your feedback, we do appreciate it. We look forward to seeing you again.

6/10 Okay

Pamela Paige

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I gave the rating I did because the room we stayed in was a nice size and remodeled. The down size was the tub did not drain the water and there is no exhaust fan to remove condensation from the shower. The phone was so gross and dirty. There was dirt embedded on all the buttons and a sticky slimy layer on the part of the phone you put by your ear and talk into. Disgusting! The refrigerator was dirty inside where soda is stored and we were not granted a room on the top floor per our request. NOTE: I requested the top floor because of the “running kids” above are not controlled so you hear everything. These matters need to be addressed.
Stayed 1 night in Jan 2023
Response from Assistant General Manager on 30 Jan 2023
Pamela,Thank you for your feedback, we do appreciate it. The rooms were remodelled April 2021. Due to COVID, we were unable to finish the bathroom area. As for the request to be on the top floor, I checked the reservation comments and there was no mention of top floor request from Expedia. As for the phone, did you let the front desk staff know? Because we would have changed it out for you with no issues. For the noise from the guests above you, if the front desk was addressed with this, we would have been happy to take care of that issue as well. I am sorry if your trip wasn't very pleasant. We are an 83-room hotel, and we try our best to accommodate everyone that stays here with us.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Assistant General Manager on 28 Jan 2023
Nicole,Thank you for the awesome review. We do appreciate the feedback and hope to see you in the future.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always pleased with Hilton properties. Rooms quiet and clean.
Stayed 1 night in Jan 2023
Response from Assistant General Manager on 28 Jan 2023
Brenda,Thank you for your positive feedback, we do appreciate it.