1 bedroom, premium bedding, in-room safe, individually furnished

Reviews of Willis Wellington Hotel

3.5 out of 5
Willis Wellington Hotel
355 Willis St, Wellington

Reviews

7.2

Good

Rating 10 - Excellent. 177 out of 1003 reviews" "
Rating 8 - Good. 418 out of 1003 reviews" "
Rating 6 - Okay. 254 out of 1003 reviews" "
Rating 4 - Poor. 99 out of 1003 reviews" "
Rating 2 - Terrible. 55 out of 1003 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Veer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at the hotel helpfull gentle n very kind staff loads of than ks to everyone .if am in wellington again it will be with you again breakfasst superb just igf it could have aome changes days to days otherwise copious n delicious
Stayed 3 nights in Mar 2024

8/10 Good

Sunil

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

8/10 Good

John

Travelled with group
Handy to the city hub easy to get around
Stayed 1 night in Mar 2024

4/10 Poor

Sally

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Central and easy walk to the city
Stayed 1 night in Mar 2024

4/10 Poor

Karen

Travelled with group
Disliked: Staff & service, property conditions & facilities
Whole hotel needs an upgrade. Smells like an old hostel. Carpets lifting everywhere. Beds and bathroom was clean. Windows where very filthy and some wont open. No extractor fan in bathroom. I asked for trim milk and was told they will phone and organise. I never heard back or got anything. Not worrh the price. Very disappointed unfortunately
Stayed 1 night in Mar 2024

8/10 Good

Coreena

Business traveller
Liked: Cleanliness, staff & service, amenities
Simple, basic and budget, but was completely fine for our overnight stay and a great price. Decent sized rooms. Bed was comfortable. Towels and sheets were all clean. Could hear trucks driving past at night but wasn’t too bad. Good hot breakfast. Staff were friendly and accommodating. Printed some forms for our car hire, as well as stored our luggage after checkout while we explored and then let us use the lounge to change and get ready for our flight. Much appreciated.
Stayed 1 night in Mar 2024

6/10 Okay

Michele

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Comfortable bed, good breakfast, room very cramped for a king bed, outdated and shabby
Stayed 2 nights in Feb 2024

8/10 Good

RENZO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place
Stayed 10 nights in Feb 2024

10/10 Excellent

Georgina

Business traveller
Liked: Cleanliness, staff & service, amenities
Simple good accommodation. Nothing fancy, but that's not needed
Stayed 2 nights in Feb 2024

10/10 Excellent

Russell

Travelled with partner
Pity there were no car parks had to park down the street
Stayed 1 night in Feb 2024

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good close to the city. Good for a one to two day stay
Stayed 1 night in Feb 2024

6/10 Okay

Joshua

Stayed 1 night in Feb 2024

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very convenient for Cuba Street. If you are buying an extra breakfast like we did (our daughter lives locally and joined us one morning) check what you're signing for. $28 for a bowl of cereal and a cup of tea is a bit much. The guy on reception didn't care - we'd signed for the full breakfast buffet.
Stayed 3 nights in Feb 2024

6/10 Okay

Donna

Travelled with family
Liked: Staff & service
The room was internally facing so all we saw was a very grubby building. The decor is tired but clean. The staff were very polite and helpful.
Stayed 2 nights in Feb 2024

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price, awesome open buffet breakfast, sky sport channels and every day house keeping sericse.
Stayed 3 nights in Jan 2024

8/10 Good

todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A bit aged but clean and good value for money. Excellent breakfast and service.
Stayed 1 night in Jan 2024

10/10 Excellent

Huia

Stayed 2 nights in Jan 2024

4/10 Poor

Marisa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stairs to welcoming you before the reception. Horrible room 511, old, smells, have heaps of hair in the bed and pillows. Looks like the hotel you will stay and get bed bugs. Shower was broken, room is old, everything is old looks like a room for a museum and the bathroom come from the movie Bates Motel / Pyscho. You pay for the car parking, but they say you park there at your own risk. If someone break in they dont take any responsability for it. Breakfast was good. Stay away from the Willis Hotel. Have way better options for the same range of price.
Stayed 1 night in Jan 2024

8/10 Good

Kumuditha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like overall experience as a safe and nice stay
Stayed 3 nights in Dec 2023

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple yet effective
Love this place, simple clean room. A little dated but absolutely fine for a short Wellington visit. Breakfast buffet is a great way to start the day.
Stayed 1 night in Dec 2023

6/10 Okay

Stephanie

Travelled with family
Disliked: Property conditions & facilities
Good location close to city centre. Room itself was dated and old.
Stayed 1 night in Dec 2023

2/10 Terrible

Kris

Stayed 2 nights in Dec 2023

6/10 Okay

peter

Business traveller
Liked: Cleanliness, staff & service
Pretty old and tired, there is much better value for money
Stayed 2 nights in Dec 2023

4/10 Poor

Richard

Stayed 2 nights in Nov 2023

2/10 Terrible

Seema

Disliked: Staff & service, property conditions & facilities
Old from inside
Stayed 1 night in Nov 2023

10/10 Excellent

Malone

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Staff were amazing and friendly. Best to pay for parking at the hotel it’s easier. Breakfast was great and the host was super nice and accommodating to our family. Will definitely return in the future.
Stayed 2 nights in Nov 2023

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, room comfort
Older hotel , needs some love - noisy and hear everything from adjacent rooms -
Stayed 1 night in Nov 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross cheap and rude
Staff was rude. Parking is basically none existent. Room was dirty and gross. I would never stay here again. I can’t believe hotels.com even aloud them to list this place. 0 out of 10
Stayed 2 nights in Nov 2023

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Hotel was easy to find and pre-arranged parking was excellent. Hall carpet was very worn and crumpled, and room carpet was in need of a clean. Great breakfast! Room decor was tired, with flaking paint in places. Lots of traffic noise in our room, but a super-comfortable bed enabled a good sleep. Overall an adequate room for a reasonable price.
Stayed 2 nights in Nov 2023

4/10 Poor

Jahmarley

Liked: Cleanliness
Disliked: Staff & service
Everything was ok till I was refused service for not wearing shoes
Stayed 1 night in Nov 2023

10/10 Excellent

Richelle

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 1 night in Oct 2023

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Shivani

Stayed 2 nights in Oct 2023

10/10 Excellent

Maekayla

Liked: Staff & service
Central location was great
Stayed 1 night in Oct 2023

2/10 Terrible

Olivia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I had psid for Quee room for three nifgtz.They fave me a sungle room that had a syench odour of curry and cooked food in the rpom a d pssage wsy.I made a complsint and was show a nicer queen rolm bu it had no phone a a missing light bulb.However the cleanjng tem were excellent and very courteous and the breakfast lady was very hospital ans her mwnu qualitu of breakfast foor was definitely 4 STAR Value. These two factors made my stay much better.However the female Indian receptionist at Check in, who gave me the first smelly room.She was deplorable and unprofessional.
Stayed 3 nights in Oct 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Filka

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice with a few niggles
Great staff especially in the dining room. Unfortunately there was a hair and a stain in my bed on arrival but was quickly rectified by desk staff. Hotel is looking a bit old especially bathrooms. Dining area is nice though. Entrance and rooms could do with s spruce up.
Stayed 3 nights in Oct 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service
Friendly snd helpful staff. Value for money
Stayed 1 night in Oct 2023

10/10 Excellent

jason

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023

6/10 Okay

David

Travelled with partner
Disliked: Property conditions & facilities
Shower really needs a grab rail for safety. We felt quite unsafe with a very unsafe "Non slip coating on bath base. Poor water flow in shower. It would have been nice to have some pamphlets about local dining places, and sheet on TV remote instructions.
Stayed 2 nights in Sep 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Rob

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Comfortable accomodation in a somewhat dated facility, still tidy and clean but really needs a bit of an upgrade to the rooms.
Stayed 1 night in Sep 2023

8/10 Good

Sharyn

Travelled with group
Liked: Cleanliness, staff & service
We were down for the wow! This property was perfect location from airport, free bus to bottom of Willis. Walk to waterfront on our feet, shopping & eats along the way!! We appreciated the well set out breakfast. Friendly staff & felt safe. Although our room was rather tired & needed an upgrade it was clean affordable & & suited our needs. We would use this venue again. We had a great time!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, not too noisy
The room and bed were comfortable to be in. It wasn’t too noisy.
Stayed 1 night in Sep 2023

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cold showers. Older property. Good buffet & pleasant staff. Too far away from attractions.
Stayed 1 night in Sep 2023

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and basic accomodation. A little run down but that is reflected at the price point. Walking distance from Cuba street. Very polite and courteous staff. Thanks Willis!!!
Stayed 1 night in Sep 2023

4/10 Poor

Jenna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023