Minibar, in-room safe, iron/ironing board, free WiFi
Check availability

Reviews of Hampton Inn Washington DC NoMa Union Station

2.5 out of 5
Hampton Inn Washington DC NoMa Union Station
501 New York Ave NE, Suite A, Washington, DC

Reviews

8.2

Very good

Rating 10 - Excellent. 249 out of 530 reviews" "
Rating 8 - Good. 144 out of 530 reviews" "
Rating 6 - Okay. 63 out of 530 reviews" "
Rating 4 - Poor. 46 out of 530 reviews" "
Rating 2 - Terrible. 28 out of 530 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Thayalan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Lenin

Liked: Property conditions & facilities
Disliked: Cleanliness
It was quite, but i never got fresh towels, when i got to the room there was a half used toilet paper, not a fresh roll, there was a woman's hair on my sheets.
Stayed 3 nights in Jul 2022

6/10 Okay

JENNIFER

Travelled with family
Liked: Staff & service
I so wanted to give this place high marks because the staff was so friendly and helpful. But the room wasn't very clean, never had housekeeping the three nights we were there. And didn't know the pool was permanently closed until the night before when we called to confirm the room.
Stayed 3 nights in Jun 2022

10/10 Excellent

arax

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, renovated Hotel
This is a nice hotel closely associated with Homewood Suites across the way. Even the parking is shared with Homewood Suites, and the breakfast is held there too. Newly renovated hotel, nice stay. Its close to Union Market for food options.
Stayed 1 night in Jun 2022

10/10 Excellent

Adria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive and we liked the shuttle within one mile which took us to metro. Also loved the breakfast which was different each day.
Stayed 2 nights in May 2022

10/10 Excellent

Chigozie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in May 2022

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs Work
This was the worst hotel experience I've ever had. We had to wait 2.5 hours to check in. The staff did not seem to know what they were doing and the room was lacking. The manager said she would comp us the paid parking for the two-night stay but when it came time to check out the woman at the front desk couldn't get it off the bill. The coffee machine in the room was missing parts and the elevators weren't working for guests when we did finally check in. Everyone seemed like they hadn't been working there long. The janitorial staff were actually the most helpful people on site because they helped us with the elevators and where to park. Do not recommend. The Motel 6 next door is probably a better stay for just a little less.
Stayed 2 nights in May 2022

2/10 Terrible

Kaci

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Logged in to website to check on reservation and saw hotel was closed. Spent 45 minutes talking to hotels.com via chat, not even a person, to make sure I would not get charged. Finally received a cancellation notice the day before my reservation. The communication was terrible until I reached out. Second time this has happened.
Stayed 1 night in Jan 2022

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 1/2 stars
We found the room very spacious, comfortable, clean and presentable. The only complaints are, we wish there were additional glasses by the bathroom sink and found the sofa bed really lacking plus the blanket was stained.
Stayed 1 night in Oct 2021

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Deborah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointment
Afraid to turn ceiling fan on in the room!!! Dust in clumps was hanging from it There was only one root beer soft drink in the market section. The rest of the case was empty.
Stayed 1 night in Sep 2021

10/10 Excellent

Deb

Liked: Cleanliness, staff & service
Great people
Stayed 3 nights in Aug 2021

6/10 Okay

Shurla

Travelled with group
Liked: Property conditions & facilities, room comfort
Inadequate cleaning Schedule
We arrived on Wednesday for a four day stay. Our garbage was not emptied until friday. Guests should not have to place their garbage outside their doors because of inadequate room cleaning service. Even if the sheets aren't changed daily the garbage should be emptied and clean towels offered.
Stayed 4 nights in Aug 2021

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely returning
The hotel was following covid guidelines. This made us feel safer in our travels. Conveniently located close to NoMa metro station. Free shuttle service within a mile radius. Friendly and courteous customer service. First time in DC and everything was great!
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not have much time but looking beyond the construction you can see that it going to be swell.
Stayed 2 nights in Jun 2021

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities
Clean, friendly, convenient
Stayed 2 nights in Sep 2018

10/10 Excellent

Faatimah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great customer service representati
The stay was great, we were transferred from the other hotel property because it was closed. The African American male who checked us in was professional, and took care of the problem getting our room, he is a great employee!
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved that I was given an upgrade to the Hilton across the Street. I had a little kitchenette and complete with cooking utensils along with a microwave. I was able to cook a small meal that evening to eat.
Stayed 1 night in Mar 2021

2/10 Terrible

James

Stayed 1 night in Feb 2021

10/10 Excellent

derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
My stay was good but they have roaches the kitchenette was a plus. The room was cleaned and disinfected so I appreciated that.
Stayed 1 night in Feb 2021

10/10 Excellent

Adrienne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

aidarus

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2020

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Overall everything was good. The desk staff are working hard to do their best in trying times. My only complaint is that they moved my reservation to the Homewood Suites building on the same property, but did not notify me prior to arrival.
Stayed 1 night in Nov 2020

4/10 Poor

Mauriah

Stayed 2 nights in Nov 2020

8/10 Good

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Jayvon

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

Rayshawn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Not what I expected
Towels had hair, i slept with no covers because there was no one at the front desk. I also calle and there phone on 413 didnt work! Ac/ heater unit air had an awful smell, was really not worth the stay
Stayed 1 night in Oct 2020

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

John Paul

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel. Affordable price with a huge and cozy room.
Stayed 1 night in Sep 2020

10/10 Excellent

Alzanaia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Shafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from edwin romero on 21 Aug 2020
thank you for your rating, we are thrilled you enjoyed your stay

8/10 Good

Courtney

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff that works in the evening and at night are extremely rude. Other than that the hotel is very clean and nice.
Stayed 2 nights in Aug 2020
Response from Edwin Romero on 21 Aug 2020
We are sorry we were not able to provide you with a better quality of service. It is our goal at Hampton inn is to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope you will come back and stay with us again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
No shower curtain in room upon check in. Food was left in the microwave from previous guest. So the room smelled like fish. Other than that, the stay was OK
Stayed 1 night in Aug 2020
Response from edwin romero on 21 Aug 2020
Thank you for your feedback of your recent stay with us. I was very sorry to hear that you were unhappy with the cleanliness of your suite. It is our goal to exceed the expectations of our guests. I am working with our housekeeping staff to prevent this from happening in the future. I hope that if your travels bring you back to the area that you will consider staying with us again.