"Overall stay was nice but I didn’t like the fact that they didn’t want to take cash to pay for snacks and I didn’t like that don’t give you complimentary breakfast with your stay"
"There were enough little things that were not right or working, especially for a room that was over $500 on a Friday. Paid to upgrade to have a soaking tub, that did not work. Toilet paper hanger was broke. No coffee cups or creamer. No plastic cups or glass ware, for a room like this, expected glasses. The wood grain on the check-in counter has a layer of black grime on it, do not touch. It was a nice room but things made it not worth it."
"Staff at property was very accommodating and easy to work with. Trying to change my reservation type from pay later to pay now, to accommodate for an unexpected later check-in, was impossible due to hotel.com policy & software limitations, requiring me to cancel my reservation at the last minute & rebook. The time involved in coming to that conclusion with the hotel.com rep did not help the situation causing the travel delay."
"We stayed here this past weekend. The room itself was big & spacious. The front desk attendant however was pretty rude when we arrived. We are from out of town so tried to call & see if we could check in early but just got left on hold. Upon arrival (we were about 30-45 minutes early) we asked if their was any early check in and she said check in was at 4 accross the board without even checking if any rooms were ready… we then asked if we could store our bags at least and she said do we look like we do bag storage which is a pretty rude way of communicating that wasn’t an option. We returned later after getting some food and there was a new desk attendant who was much kinder a young gentleman and he had a much better attitude & responses. The room itself was a lot bigger than expected & very spacious. The location is pretty central so within walking distance to a lot of sites/ food etc. the building does have a lot of interesting characters that hangout out front (homeless etc) but they didn’t bother us we just went on our way. I would stay here again for the price point/ convenience but if you’re looking for the 5 star hotel service/ experience this is not it. It feels more like a airbnb or rented apartment."