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Reviews of Holiday Inn Express Walla Walla, an IHG Hotel

2.5 out of 5
Holiday Inn Express Walla Walla, an IHG Hotel
1433 W Pine St, Walla Walla, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 431 out of 770 reviews" "
Rating 8 - Good. 257 out of 770 reviews" "
Rating 6 - Okay. 57 out of 770 reviews" "
Rating 4 - Poor. 12 out of 770 reviews" "
Rating 2 - Terrible. 13 out of 770 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
The shower seems to be set up for special need folks, making the shower head only high enough to reach my mid body, so I will need to squat way down or use as a hand held.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Robert,Thank you for taking the time to leave a review. We apologize for any inconvenience faced and thank you for sharing your feedback so we may improve the comfort of future guests. We hope you'll consider staying with us again soon.

6/10 Okay

Timothy, Bothell

Travelled with group
Liked: Cleanliness, staff & service
Front desk staff during night hours not responsive to clients. Many travelers don’t have typical sleep patterns. When we hear coffee 24/7, we are delighted and plan on it and look forward to it. Not the occurrence during our stay. Our check-in and check-out experience was very nice.
Stayed 3 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Timothy,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies for any trouble you had communicating with our team. Also, we're very sorry you weren't able to take advantage of some of our convenient amenities. Your comments have been duly noted and will be promptly addressed. We appreciate your feedback and hope you'll give us another chance to impress you in the future.

10/10 Excellent

Amitava

Front desk person was very polite
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Amitava,Thank you for sharing your experience with us! We're thrilled that our front desk team provided courteous service during your stay. It was a pleasure to host you, and we're eager to welcome you back for another enjoyable visit.

6/10 Okay

Amy

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
I was greeted warmly and the check-in process was handled quickly and professionally. The room was clean and very comfortable. Fabulous shower and bathroom amenities. I'll be back for sure!
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Nancy,What a glowing review! We are humbled you chose to stay with us, and we thank you for complimenting our efficient check-in, comfortable accommodations, and friendly team. Please make sure to visit us again the next time you are in Walla Walla!

10/10 Excellent

Randal

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Barbara, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

columbus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Walla Walla
Great location very clean and comfortable. Quiet and friendly. Great Value for the money
Stayed 1 night in Nov 2023
Response from General Manager on 15 Nov 2023
Thank you for choosing our hotel for your recent visit to Walla Walla. We're glad you had an excellent stay with us and enjoyed our convenient location, clean and comfortable accommodations, friendly atmosphere, and exceptional value. It would be our pleasure to host you again at Holiday Inn Express – Walla Walla, so come back soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfasts are excellent.
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov 2023
Dear Stephen,We're delighted to hear you enjoyed our breakfast offerings! Thank you for sharing your five-star experience at Holiday Inn Express – Walla Walla. We hope to welcome you back for more excellent meals during future visits.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
We stayed on the second floor and woke up each morning with the sound of people walking loudly above us. The earplugs and pillows to the head didn’t even help. It was enough to make me not return to this location. We were provided incorrect room at check in and had to return to get corrected key/room. It was handed quickly but still inconvenient. Overall clean environment.
Stayed 2 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for taking the time to share your experience with us. We regret to hear about your frustrations during check-in and with the noise level. We will reflect upon your feedback and seize all opportunities for improvement. We hope to have the chance to make a better impression in the future.

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Richard, Caldwell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, great breakfast. Stay there every year.
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct 2023
Dear Richard,We are so pleased to have been able to welcome you back to Holiday Inn Express – Walla Walla! Familiar faces are our favorite, and we appreciate your loyalty. Thank you for highlighting our tasty breakfast offerings! Take care, and know we are thrilled to welcome you back anytime your plans bring you this way.

10/10 Excellent

Maria

Travelled with family
Liked: Amenities
Great staff and very clean.
Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Dear Maria, Thank you for the outstanding review of your recent stay at Holiday Inn Express – Walla Walla. We're glad you enjoyed your visit with us, our clean accommodations, and our exceptional staff. It would be our pleasure to host you again in Walla Walla, so come back soon!

8/10 Good

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean. Friendly ataff
Stayed 2 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Tricia,Thank you for your five-star review of Holiday Inn Express – Walla Walla! We're delighted you appreciated our cleanliness and quiet atmosphere. Your kind words about our team make us incredibly proud. We look forward to welcoming you back for another serene and friendly stay!

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023

8/10 Good

Bivabasu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In room carpet looked too old and stained at places. Otherwise the room was clean and comfortable.
Stayed 1 night in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Bivabasu,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any concerns about the carpet, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

8/10 Good

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk person checked us in, she was polite and helpful
Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
Dear Susan,Thank you for being our guest at Holiday Inn Express – Walla Walla and for taking the time to share your kind feedback. We do have one of the best, hardest working teams in the business and they will be thrilled to know you were impressed with our service. We hope to have the pleasure of welcoming you back again someday.

10/10 Excellent

Marty

Stayed 2 nights in Oct 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

TERESA

Travelled with partner
Liked: Staff & service, property conditions & facilities
Breakfast was very disappointing. There was no milk (it hadn't been delivered yet and it was 7:30 a.m.) or cereal, no fresh fruit options except some bad looking oranges, only cheese omlette, while the website showed 2 omlette options. Did not compare with other hotel's breakfasts in the same price range. Other than that it was OK.
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
Thank you for choosing to stay with us and providing us with feedback on your experience. We are glad to learn that you enjoyed your overall stay. However, we apologize for any disappointment felt regarding our complimentary breakfast offerings. Your feedback will be discussed internally to see what changes we can make to improve our guest experience. Also, our team is always happy to recommend some tasty local restaurants to try for our guests who would like a bit more variety. We hope you join us again. It was a pleasure hosting you.

10/10 Excellent

Tracy

Stayed 3 nights in Sep 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have loved an early check-in, but the hotel experienced high occupancy over the weekend because of an event in the city. Still, the front desk professional hooked up my IHG account, which I had not been previously able to do. And the property was fantastic, as was the breakfast, bed and shower! Well done!
Stayed 2 nights in Sep 2023
Response from General Manager on 16 Sept 2023
Dear Barry,We enjoyed having you as our guest at Holiday Inn Express – Walla Walla, and thank you for being an IHG member! It's great to know our accommodations, breakfast, and service made for an excellent experience. Our team will be thrilled with the positive remarks and can't wait to welcome you back.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Modern bathroom. Spacious room. VERY comfortable king bed. Great bellman's carts. Quality comp breakfast. Great replacement service at breakfast.
Stayed 1 night in Sep 2023
Response from General Manager on 16 Sept 2023
Dear Gary,We're delighted to know that our spacious, comfy rooms and tasty breakfast impressed you during your visit. It would be a pleasure to host you again soon, so please, hurry back.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what I expected. The check-in was great and the clerk very helpful.
Stayed 2 nights in Sep 2023
Response from General Manager on 14 Sept 2023
Dear David,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If your travels bring you back to the area, please come stay at Holiday Inn Express – Walla Walla again.

6/10 Okay

Graciela

Stayed 2 nights in Aug 2023

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I expect from a Holiday Inn Express. The toilet wouldn't flush but I made a small repair myself.
Stayed 1 night in Aug 2023
Response from General Manager on 24 Aug 2023
Dear Joseph, Thank you for choosing our hotel for your trip. We appreciate your comments on the toilet in your room and will share your note with our maintenance team for further investigation. We hope you will join us again the next time you're in Walla Walla.

10/10 Excellent

Alexander, Missoula

Stayed 1 night in Aug 2023

8/10 Good

Jake, Hines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy but when we got to our room there was definitely a cigarette smell, not extremely strong but noticeable. Room was clean and cool, even though it was 103 outside. Also, we check in late, around 9 pm and after crawling into bed, found the remote needed new batteries.Too late for us to contact front desk. Breakfast was very good, great selection for a hotel breakfast, love the cinnamon rolls! Probably would stay again but will check room first.
Stayed 1 night in Aug 2023
Response from General Manager on 21 Aug 2023
Dear Jake,Thank you for being our guest at Holiday Inn Express – Walla Walla and for taking the time to share your feedback. Please know we do all we can to ensure our smoke-free policies are adhered to, and we apologize that you had a concern during your visit. We are happy that you enjoyed our clean room and delicious cinnamon rolls and look forward to welcoming you back and impressing you further.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
This hotel is a scam. Room was not as advertised. Front desk offered compensation upon my checkout to get me out the door, told me manager would contact me. I've tried to contact for a refund several times, no response. Do yourself a favor, stay anywhere else. Would not trust this establishment with my money again.
Stayed 1 night in Jul 2023
Response from General Manager on 10 Aug 2023
All input is welcome, and we value your feedback. We are very sorry to hear that you felt you did not receive the full experience that you deserve. We strive to provide responsive service, and we apologize that you felt otherwise. Thank you, and we wish you safe and happy travels ahead.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, breakfast was great
Stayed 2 nights in Jul 2023
Response from General Manager on 8 Aug 2023
Dear Heidi,We're delighted you enjoyed so much about your stay at Holiday Inn Express – Walla Walla, especially our friendly staff and delicious breakfast selections. Thank you for sharing your five-star visit, and we cannot wait to welcome you back for another fantastic time.

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Have stayed several times and never disappointed!
Stayed 2 nights in Jul 2023
Response from General Manager on 2 Aug 2023
Dear Frank,What a wonderful review to read! It is always a fantastic compliment to our hotel when guests choose to return time and time again. Our team looks forward to your next visit, and we hope you had a safe trip home. Thank you for the perfect rating.

4/10 Poor

Renata, Northbrook

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Old hotel, dirty carpets but otherwise clean. Very nice patio.
Stayed 1 night in Jul 2023
Response from General Manager on 2 Aug 2023
Dear Renata,It's great that you had time to enjoy our patio; however, we apologize that your stay was less than ideal. Your comments are important and will be kept in mind as we make changes. Thank you for staying with us, and we hope you'll give us another chance to host you in the future.

10/10 Excellent

Mark

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, Friendly Staff
Stayed 3 nights in Jul 2023
Response from General Manager on 29 Jul 2023
Dear John,Thank you so much for choosing to stay with us at Holiday Inn Express - Walla Walla. Your kind words on our staff are greatly appreciated. We hope you join us again soon. It was a pleasure hosting you.

10/10 Excellent

Tony

Travelled with family
Liked: Amenities
Nice and clean
Stayed 1 night in Jul 2023
Response from General Manager on 29 Jul 2023
Dear TonyThank you for your visit. Cleanliness is always among our top priorities, and we're glad to hear you had a pleasant time. Come back soon!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
We enjoyed our stay here but breakfast was lacking
Stayed 1 night in Jul 2023
Response from General Manager on 22 Jul 2023
Thank you for being our guest at Holiday Inn Express – Walla Walla and for taking the time to share your helpful review. While we apologize that breakfast didn't quite fit your needs, we are happy you had an enjoyable visit overall. Your comments will be reviewed with the team and we hope to have the pleasure of welcoming you back again someday.

8/10 Good

Krishnaraya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from General Manager on 6 Jul 2023
Dear Krishnaraya,Thank you for stopping by! We're glad you enjoyed your time at Holiday Inn Express – Walla Walla. Hopefully, we will earn your five-star approval the next time you visit!

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property & comfortable room.
Stayed 3 nights in Jun 2023
Response from General Manager on 30 Jun 2023
Dear Kathy,Thank you for your glowing review of your visit to Holiday Inn Express - Walla Walla. It is wonderful to learn that your room was comfortable, and we trust you had a good night's sleep. We look forward to welcoming you back in the future.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was courteous and helpful. The room was clean and comfortable.
Stayed 2 nights in Jun 2023
Response from General Manager on 28 Jun 2023
Dear Lisa,We were happy to provide you with clean, comfortable accommodations, and we're glad you enjoyed your visit. The next time you're in town, we welcome you back to Holiday Inn Express – Walla Walla!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pleasant and clean
Stayed 1 night in Jun 2023
Response from General Manager on 18 Jun 2023
Dear Robert,A clean getaway awaits anytime you visit Holiday Inn Express – Walla Walla. We love to see that you had a pleasant experience and we can't wait to welcome you back again soon.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all, okay!
Stayed 2 nights in Jun 2023
Response from General Manager on 15 Jun 2023
Dear Joyce,Hosting you was a pleasure, and we trust that our accommodations were just what you were looking for during your visit to Walla Walla. Thank you for choosing Holiday Inn Express – Walla Walla, and we hope to impress you even more on your next visit. That said, we hope you are planning another visit in the near future, as familiar faces are a welcome sight!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023